Excellent service, very quick and efficient. Really cant say enough good things about this location. Even though I have a lifetime alignment, they got me in almost right away and I was out in no time! Wow! Wish all locations were as good as this one. Thanks so much :) read more

A few nights ago, my Olds 98 car had a flat tire. I drove it into the Milpitas Firestone Center and asked the first person I saw if they had time to fix the tire. The young mechanic said, "Yes, of course, just back the car into this bay!" Management already had six service orders ahead of me and it was an hour before closing... They gave the approval after talking with the foreman who really has a great attitude and customer service skills. ( I was out in 15 minutes.. They are to be commended! Plus, when I checked my mail the following day, I noticed a rewards rebate for $16.28 for using their credit card in the past for maintenance on my Dodge. They are a little more in price, but worth the 4 stars I give them. read more

Slimy. I first stopped here after moving in the area, based on good experience at another Firestone location. My check engine light was on, and Michael told me he'd need the car all day, that he had no schedule available for days and that it'd cost hundreds. I stopped at my dealership for paperwork, and they checked the code for me in minutes, for free, and told me that this was probably a glitch with no need to repair anything (and that repairs would be covered under warranty anyway). I came in another time for an oil change and a tire swap. Michael recommended expensive oil that isn't actually necessary according to the manufacturer, and used the wrong grade. While I was waiting, I got to see him aggressively upselling services of doubtful usefulness to other customers, while at the same time being fairly clueless about tires (specifically, not knowing which tires are allowed part chain control in California). I went a third time to have the oil changed to the proper grade. Michael didn't even bother double-checking the manufacturer recommendation, not trusting me with my information, not even offering me a discount for using the wrong oil the previous time. I showed him a coupon which he acknowledged but he didn't take it into account in the quote. Again while I was waiting he was upselling to other customers. Last little bit, even though the work order explicitly mentioned the oil life monitor in the car, they did not reset it as part of the oil change. I will most definitely be staying away from this place as I won't be able to trust either their work or their recommendations. They're the kind of place that give car mechanics a bad reputation. read more

Not the best place on earth, but neither is San Jose. No one likes to hear that they need to spend money on fixing a car. And no one is an expert on ALL cars. Maybe just take the bus and light rail and be worry-free. But if you have a car, this place is open at 7AM when all the other places open later. Driving a car is a privilege and luxury. Think about it- the name says "complete auto care". It doesn't say cheap auto care, because driving a car isn't cheap. read more

Friday 7pm. I have a flat tire. Trying to make an appointment for tomorrow morning. The guy looks at me and says "week ends are very busy so can't make an appointment". Obviously, you guys are making enough money with the rest of your business for caring about a flat tire ... I understood. You won't see me again. Ever. Thanks. read more

Good customer service but don't let that fool you, they will CHARGE TOO MUCH to get their commission, they act like they are helping you but they are really taking advantage by charging you a whole lot and act like it's affordable so that they can manipulate you into paying it. It would be better if they were more willing to actually "help people", by working out a better price solution, not by giving high prices. NOT GIVING THEM MY BUSINESS ANYMORE! read more

Had my car aligned and the guys FORGOT to tighten the A frame back to my car. My son checked under the car when I heard a rattle when turning. There's damage to the underside of my car, but more importantly I COULD HAVE DIED when I went to work today! Holy Cow! The bolts were finger tight...and almost completely out. If those bolts had fallen out, the car would have flipped and killed me, and totalled the car. GEEZ.... I'd run, do not walk, away from this place. I've gone in multiple times for tires, and the guy at the counter doesn't smile, never says thank you or that he's sorry that you've had to wait 10 minutes for him to get off of the phone with another customer. There really isn't much in the way of customer service, so I guess I should have known. It's close to home, so I really wanted to give them my business. But I've learned my lesson. Find another Firestone!!! read more

I went there to fix my flat tire. They did it for free that too in 20 minutes even in their busy time. I will recommend 100%. Overall all are nice people read more

Prompt service. Was in and out getting tires changed, wheel alignment and oil change in less that an hour. Paul the manager of the facility was very helpful. read more

horrible horrible horrible!!! came here to get one new tire, they talked me into getting two new back tires over all so i went for it!!! they told me i needed run flat tires the most expensive tires!! ended up needing new tires 1 month later!!! for the same ones they just replaced!!! they said run flats last for almost 5 years, lie!!! they never even fixed the alignment on my car it was at negatives when i took it to a different shop!! scammers!!!! read more

I would give 0 stars if I could. I came here a few years ago and never came back. After reading up on the recent reviews, I see that this place hasn't changed. My mom recommended I come in for an oil change here because she has an online coupon. I asked if they could check my tire pressures for me since I've been neglecting that portion. I went in and then my mom and I went to the store. Half hour later, I get a call from the front desk lady saying, "You were right. You have a nail in your tire." What? I never said I had a nail in my tire! I just asked for a tire pressure check! PLUS, those were brand new tires I got a week before! She told me it would cost me something like $30-$40 or some ridiculous amount to fix my tire. I declined, went there right away. The mechanic showed me the nail. It looked like it was nailed in because it was a straight perfect puncture and the nail was brand new -- shining and everything. They told me it's dangerous to drive with it. I ignored it and drove to a ghetto tire shop off of King Rd and got my tire repaired for $20. NEVER have I gone there again. Everyone there looked sleezy and dishonest. No integrity in this business. read more

Stay away, or be wise. Steve the (fatsxx) manager is not trustworthy. This place is crowded due to Firestone's cheap oil chng coupons..but when u checkhin..all they try is too upsell u for everything..tires, maintennace pkgs, undesired or unneeded stuff..just so they can easily ripoff couple of hundred dollars off u. ..but if u deny all these upsell..Steve treat's u as dirt...yr vehicle will be sitting hours, while those who got fooled and paid more, get their vehicles seriviced soon...even with an appointment, had to wait 3.5 hrs for oil chng. .I watched for 3 hrs today, every customer was talked well into upscaling..I was told all my tires need to be changed..I did not trust him...so asked one of their own mechanics...who then quietly told me, dont buy 4 tires, as I still have 8 to 10 months left on it...I advice u..watchout when u r at firestone...and better be aware of competitors pricing, bcoz these guys will simply rip u off in a minutes, with smart forceful talk...Be wise...look other places for oil change. My experience with Michael was fine. He tried up-selling, but still was honest in issues with the vehicle and work to be performed. Stay away from fatsxx Steve. Update on FS Credit card: Be careful. DO Not sign creditcard with them. Initially I was told on signing, I do not have to pay for 6 months. After 3 months, I never looked at my account assuming it was 6 months no pymt..but then, Firestone was hitting me with $40 in late payments and not ready to negotiate. This firestone owners are liars. stay away read more

Came in for an oil change on Friday at 8 AM. I usually go to the Richmond Firestone because it is right next to my work but I had a day off today and wanted to take care of things. I had a coupon for $10 off oil change. I asked for the standard $30 oil change change which brings it down to $20. Man behind the counter asked me if I had done the 30k mile service. I said no. He said they could do it for a competive price. I declined. He asked me what oil change I would like. I repeated the standard oil change. He asked me if I was sure I didn't want the high mileage or synthetic oil change that last longer between changes. I said no. He asked me if I had done an alignment on this vehicle. I said no. He asked if I wanted to have it done. I said no. Just the oil change. Finally, he takes my car keys and I walk out of the store. 45 min later he calls and said my tires need balance and rotation. I said no thanks. He said my cabin air filter is dirty. I said no thanks. 15 minutes later, I arrive to pick up my car. He said that they have a special for a lifetime alignment for deep discount for a limited time. I said no thanks. I paid for the oil change and walked out. 2 days later I notice an oil leak in my garage. I'd guess about half a cups worth. I check the oil level and it is slightly above full. Upon further inspection, it seems the oil is dripping from the plastic shroud underneath my car. My guess is Firestone Milpitas neglected to unscrew the shroud while removing the oil filter or for some reason spilled oil onto the plastic shroud. They should have clearned it up. I will not be coming back to this Firestone. read more

This business does not know how to balance tires or change brakes. I took my car in 1st time for an alignment and balancing, four days later. My car began to shake again. So, I took it in for the second time to have the balancing done and a couple days later, I get a flat tire....no nails were found. Oh and the tire pressure light came on which I thought was the check engine light. I took it to Firestone again to have the tire changed. Wait another few days and my car begins to shake again at 55mph's. So, I try yet another time. I don't know why. They tell me my brakes are shot and I have hot spots on my my roters. But they don't know why my check engine light is on. Shouldn't a tire place know that it's wasn't my check engine light, but my tire pressure light? I have the brakes fixed with new rotors. I'm driving around and something just doesn't seem right? I smell burning, and the car is still shaking. I don't want to bring it back to Firestone, but I've invested over $400 dollars and don't want to believe they're screwing this damsel in distress. So, I take it to my usual mechanic and he immediately smells the burning and notices that my original Toyata rotors have been removed and replaced with some after market ones. He tells me to take back to Firestone right away to have them redo it. So I do. The guy at the front desk wants to convince me it's my calipers and that's the reason for the burning. He says that they recommended it to me, but I didn't want them...so it's my fault? Hmm...if my calipers were a problem, how come my brakes weren't burning before I got my brakes done here? And dude, my car is STILL shaking. I agree to take my car in the next morning to have it fixed at no charge. But then, as I drive home, the front desk guy calls me and says that it's my calipers and that they would have to charge me for new calipers. I had had it and let him know. He finally offered to refund my money, except for the rotors. The next day, when I walked in and I guess to avoid hearing my mouth again, they refunded me for the brake service and rotors. Thank God! I went back to my mechanic who I should have never strayed from and had the work done right! No more burning or shaking. Firestone, YOU SUCK and you're SHADY! And by the way, it wasn't my calipers. read more

Still in very poor service went to buy and tried online for a 1 tire for my car cause my left rear tire is bad and the other three is still good searched online and firestone showed up exact tire that im looking bought the tire online and got an appointment schedule the next day then i went to firestone park victoria milpitas talked to a guy name steven told me that the tire is available came back to me and say it wasn't available so he change it to different tire same brand and tire number but different model car tire is messed up after that i waited for 1 hour to change a 1 tire???? Unbelievable no time management steven is failed working with other guys and checking if the tire still available. Updated 5/9/2017 i got a called and replaced it with the tire that i need thanks to whoever you are. But its still a hassle coming back and forth. Yelp really help... 3 star for firestone milpitas. The test drive is what im waiting for. They might change something read more

A bit late with this review, but wanted to give a positive note to George and his crew for the great work they performed on my truck. They fixed the annoying check light problem I had, and also an idling problem that came up after the first repair. Initially they tried to clean and repair the part, but when that didn't work, replaced with a new one as part of their customer satisfaction. I will consider bringing my truck in for new brakes soon. read more

I brought a tire here to be dismounted from the rim and I was going to come back once I got the replacement rim but NOT ANYMORE. They knicked the rim!! I was watching the "mechanics" dismount the tire and I watched him slip with the pry bar and shout "Oh shit!" so I knew that something went wrong. When they gave me my rim back, I inspected it and sure enough, there was a notch on the side of my rim that wasn't there before. If you saw the rim prior to the dismount, it was without any scrapes or knicks. When I brought this to the attention of the manager/supervisor, he started making up things because he assumed that I didn't know what he was talking about. He was saying something about the plastic on the rim and that the machine doesn't touch the rim. WHAT FUCKING PLASTIC!!?? THE RIM IS MADE FROM ALUMINUM! Once he started talking, I just humored him and said ok. I plan on never going back and I hope this review warns others from going here. Unexperienced and prejudice. read more

I made a yelp account just so i could leave a review for these rude, non-customer oriented motha*%/&-*s at Firestone in Milpitas... I just dropped my car off here about 10 mins ago. Waited in line for 15 mins. When i finally did get to the front, I asked for my brakes to be looked at and for my car to be aligned (I paid for the lifetime alignment about 1 year ago). i was told by Michael " I don't have time to input that in the system.". WTF is up with that... So you are not going to honor your lifetime alignment...? And the dumbasses where trying to do all this unnecessary things to the brakes, when all I needed were new pads (Really... I'm no mechanic, but I would think it would be pretty fucking simple to look at the brake pads and come to a conclusion that I need new ones if that's what I did everyday for a living...) And when I finally come back to pay, the fuckers have the audacity to try and up-sell services such as the lifetime brake service and a bunch of other crap that the technician who worked on my car said "were not necessary." I will definitely take the longer drive to another firestone next time. Milpitas Firestone, YOU SUCK!!! read more

Firestone Complete Auto Care should be renamed as "Firestone Complete Rip off". This morning I went to Firestone and asked them to provide a quote for spark plug replacement since they recommended me to change the spark plugs last time I visited their repair shop. They quoted me $80 for 4 spark plugs and $128 for labor. I then looked up the spark plug part # on Amazon and each spark plug is available for $6.70. So that's roughly $26 for all 4 spark plugs. I called up Firestone and the store manager picked up the call. I asked him why he is charging me 2.5 times the amazon price and his response was "I want to make money". I am not going to sell you the spark plugs at cost. I was like WOW!!! If you want to make money, I would like to save money as well. When I told him I looked up the part on Amazon, he started laughing at me as if I am an idiot to look up part #s on Amazon. He said Amazon is not an auto service provider. I was like "Hey Sherlock, I know Amazon is not an auto service provider. But, they do sell the parts". To all the folks out there, please don't pay for any repairs suggested by Firestone. Get an estimate and take it to Abott Auto Service in Milpitas. They are honest, hardworking folks and they will let you know if the repairs are needed and if needed their prices are far more reasonable. Every time I go to Firestone, they come up with problems with the car and quote me repairs that costs hundreds of dollars. Please remove the quote from your founder that's hung on your office wall. The quote says "I believe fundamental honesty is the keystone of business.". You are tarnishing his name and his company by putting the quote on your wall. You are no way close to being honest! read more

Do not go here. If I listed all of the problems I have had here it would be page long. Thier customer service is poor, they charged my husband for a lifetime tire rotation and balancing on tires that are almost about to be changed even though we asked for just one tire rotation service. It took me over two hours in line to be served. I thought about calling in just so I could get assisted. It seems like the prioritise those on the phone. It is so frustrating. Even things that should be free always end up costing me so much more. Never ever go here. Too expensive, poor service and poor quality work. read more

bobby maybe the store owner, such glowing comment. this is the worst store I've been in my 30yr in this area. cheap oil change caused a strip oil pan. brake inspect turned into cheating me out of 1000buck. a non certified mechanic said a few disc discoloration spots are bad, need replacement. after shoe and disc work done, brake fluid leaks the next day, could've killed us!! some people in the store are good but kept mouth shut. certified ones are good. firestone tires are jokes, got bought out by bridgestone, fiasco at delamination on Explorer. read more

Long wait and worst of all, the steering problem reappeared after a month. Took my car to another garage and got the noise fixed permanently. read more

My lord, where do I begin with this place? Ok so I came in to get an oil change on my car and Carlos took care of me he was a very friendly straightforward guy didnt try to sell me on things that I did not need, which I liked. But Mike (fat white guy) really made my experience at Firestone an unpleasant & uncomfortable one. He is a bigtime upseller. Hes DESPERATE for his commision. He will try to take every penny he can out of you. Exerience: I came in to drop off my car for an oil change then left he called my MOTHER without my consent/permission and explained to her that I need a new battery, my oil is leaking, blah blah blah blah.. then when i returned to pay for oil change, pick up my vehicle, and leave he told me "be careful dont buy a battery from anywhere else there all junk we have the best ones okay" while looking at me like im a puppy. Mind you i came in JUST for an oil change. He proceeded to tell me I look like im in a rush and thats because I was I didnt want to stand there all day listening to his bullshit. For that reason I am NO LONGER returning to this location. AVOID THIS PLACE. AND MIKE. HE IS A PERFECT EXAMPLE OF HORRIBLE CUSTOMER SERVICE. read more

Horror Two weeks ago I brought my car in for tires and alignment. Was told after inspection that car needed two front axles. Agreed to the repair and full maintenance (total was $1400, more than the car was worth, but I wasn't ready to buy a new car, and I needed a safe vehicle for an upcoming important trip). After picking up the car I immediately noticed a horrible low, grunty, grinding noise from the front. I took a mechanic for a ride, and he pretended he couldn't hear anything. I had to take another person, evening manager I guess, who finally asked me to bring it back in next morning. I did. Later that day they called me, said they found the source of the noise, said they just forgot to add fluid to the manual transmission, and that the vehicle was like new. Even the manager assured me he drove the vehicle, and it was perfect. Happily, I picked up the car just before closing. Immediately I noticed there was absolutely no change, same horrible noise and vibration. I contacted Firestone, they told me to take the car to a dealer and get it diagnosed. The dealer said the vehicle has all engine and transmission mounts sunk, and metal was scraping and vibrating against metal (a deaf person would hear it). All of that happened miraculously on the day of the repair. I can only assume the vehicle was lowered too fast and hit the ground too hard, or something similar happened - I don't really care how. What is amazing is that the manager tried to tell me it sounded "like new". I hate dishonesty and will never deal with them again. Since Firestone is not going to take any financial responsibility for the damage, I guess I will not be dealing with Firestone, either. If I could give -1 star, I would. read more

I have been here a few times for oil changes and they are always quick, efficient, and listen to my needs. I really appreciate the guys here. Keep up the great work. read more

My brother brought his car here after discovering a flat. They told him all four tires needed to be replaced, which he agreed to, and the car was ready on time. After picking up the car, it was pulling strongly to the right. We called the place and took it back in to get fixed, got attitude from the person answering the phones when we called to check if it was ready, and long story short, the car still pulls to the right. Unimpressed. Going somewhere else to get the problem that Firestone caused fixed. read more

FOR your OWN SAKE- DO NOT TAKE YOUR CAR HERE. Brought my 2006 Murano here Saturday for oil change and check all fluids. They ask me to change my tire and gave me quote for $900, I said no, it still has a warranty in Costco. I didn't use the car Sunday and Monday, come Tuesday when I used it- it stopped in the middle of the road. Luckily, there's a good Samaritan who helped me pushed my car to the side. This guy told me, its not the starter. The car starts and then will stop. My uncle came to check the car, he called my cousin who is a mechanic and told him to check the air supply or air sensor. Sure enough, the tube was a little detached from each other. After my uncle fixed it, one try and car works. I called them and informed of what they did. My point being, this place is so busy asking/selling for other stuff or try ripping you off that they won't focus their time fixing your car properly or make sure everything is back in place. The anxiety that you feel, time, missing hours from work is nothing to this people. Frankly, if there's a negative star, I would give a negative 5. read more

I made an appointment for an oil change. Although I have had an appointment, I was told that it would take an hour or an hour and a half. I came two hours later. They did not even touch my car. I reminded them. The older guy at the front desk did not even apologize for the delay. He tried to explain to me that visiting Firestone is similar to visiting doctors office. So his point was having an appointment does not mean anything. I am totally frustrated. At least, this guy should have apologized and offered a discount in return for their mistake. I don't recommend anyone to go to this store. read more

If you come in early in the morning with an appointment, alignments can be done within 1 hour. This place can do alignment for lowered cars as well as long as the height is reasonable. Slammed cars need not apply. Friendly and prompt service. Waiting area only has a tv and some magazines. I suggest you bring your own book, ipod, or portable video game system. I only go to them for the lifetime alignment deal. I have no experience with their other services. read more

Took my camaro there to have the tires changed.... I had a nail in one but the tires were old anyway so might as well replace them. called James around 2PM went down around 3:30. went to eat and to target. came back around 5:30 and it was ready to go. I purchased the lifetime alignment deal since my car was a salvage. had the alignment done. no shaking, pulling, good tires. I was particularly impressed with how james handled a couple of the other customers. One asian guy came in at 5:30 (30 min before they close) and didnt have his shit together on whether or not he wanted to get his car done and trying to combine coupons and shit. I could tell the entire shop was getting pissed off at this guy because he's bringing it in at closing time and they wanna go home. He finally decided to do it after trying to go as cheap as possible. I predict that if this guy's tires go bad or something happens he's going to blame them for poor work because he didnt purchase the warranties. but hey. to each their own. funny thing is.... the guys worked on his car without giving him any complaints... even though they had to work late. as far as some of the bogus comments here, i have to comment myself. Leaving a bad review because the one guy at the counter answered the phone and asked you to wait is pretty inconsiderate. Asking how someone knew power steering fluid was leaking without checking..... they have to raise the cars up to change the tires.... i'm sure they're going to notice fluids leaking on them while they work. as for resurfacing brakes...... if your brakes have to be resurfaced at all, you're not taking care of your car. unless it's a manufacturer defect they should last over 300k miles easily...... if you do have to resurface them it wouldnt really be smart to in the first place because that makes it prone to warping. brake rotors are thin anough as is and your brakes get pretty hot during use..... dont believe me touch the rotor after you get home from a drive..... heat causes metal to warp and bend. resurfacing it makes it thinner and more likely. so not replacing "free brakes" (which you can get a better deal at autozone anyway just FYI) because the rotor is prone to warping and wearing them out faster makes sense. put your lugnuts on in order and torque them right or it's your own fault. driving your car to where your rotors need resurfacing is your own fault. i'd have 2 tips for this place which would really be common sense but some people may not have that. #1 dont bring your shit in 30-45 min before they close. c'mon now.... you wouldnt wanna be stuck workin late too. #2 call in before you come by and set everything up before you go there. it makes things a lot smoother when you get there. read more

So, I called to schedule an alignment on my car. I told them that I had the lifetime alignment package and that I KNOW how annoying they are to do and I just want to get out of their hair as fast as possible. I informed them that my car's camber did not go into spec, and that I had purchased and installed a camber kit. They said ok, and scheduled me an appointment. I went in a few days before my appointment to just see if they could do it, and was told that they DO NOT work on "after market camber kits." So why then would you not tell me this over the phone??? I told them that my car manufacturer never made one, and was handed a card to some alignment shop and sent on my way. They told me that this shop can set my camber, and that I can bring it back to them to set the toe. This blew my mind as I know a lot about cars and I know that no reputable shop will just adjust camber and not toe...also if I am going to pay them to put it up on the alignment rack, its gunna cost the same either way! Also, the toe adjustment is what eats tires...not the camber. As much as I appreciate me being sent elsewhere...I used to WORK here and it's utter crap that they do not service cars with after market camber kits. You wanna know how I know? Because I used to work at another FCAC and we would order these "kits" and install them for customers! Even though I understand they are making NO money, and spending time to align my car, FCAC needs to just not sell the Lifetime Alignment anymore. They just want your money up front, and after that, will always put your car behind every one else's who is paying. I now really do feel like I have to take my car elsewhere and PAY for an alignment even though I have already paid for "Lifetime" which is actually just "we want you to spend 3x the price of 1 alignment, and after that just treat you like crap so that you stop coming here and go somewhere else." So no, I would not recommend coming here. read more

Super very disappointed with service when it comes to warranty tires. I arrive here today at 1:24pm on a warranty tire "front driver side tire blow out. Front desk told us it will take 2 hours. I thought 2 hours to be ridiculous (this wouldn't take over 15 minutes to have the tire change) but l decide to wait. Wife l walk around ant at 3:10 came back and asked front desk how much more time do l needed to wait. They told us they working on it. We went to Starbucks, we took longer just to give them time. We came back at 3:45pm, to our surprise the car was still parked same place we left it. We were not happy campers by this time. I complained to the front desk and l got same answer "we are working on it". While l was with the front desk my wife went to ask the mechanic and push them to inspect our car. At 4:24 "three hours later" they inspected the car and change the tire. By 4:40 PM we were driving away wisshing not to come back, $49 dollars short from bank for service replacement. Amount that I shouldn't be charged, after the waiting time and bad customer service being charge for it is a total ripped off. Corporate! the front desk people need to stops saying that this shop is the best in town and that's the reazon they are too busy. The reviews show how good this shop is. I am so disappointed, l agree with others. Scam on sale. read more

Admittedly I went in for an alignment and left with a new set of tires on credit, as well as a seemingly ripoffy "fuel system cleaning". BUT the new Firehawk Indy tires rode so much better, and were much quieter than my old Goodrich G-Forces. And the fuel system cleaning did make my engine seem to run a good amount more smoothly. Not just a placebo in my case. It was service my car needed. Just remember to buy only what you need. read more

As other reviewers have stated this particular Firestone is a shady establishment that will try to rip your money from you especially if you know nothing about cars. I noticed there was no more brake fluid in my car so I wanted to take it in to be checked and filled. I decided to go to Firestone since the other one I used to go to in Florida was one of the best I've been to and I have lifetime warranty on everything from Firestone. So I took my car in to be checked in at the nearest Firestone. A hour later I am told that my car needed new brake pads as it was "dangerously" low and that they couldn't put brake fluid in for me because it would be illegal for them to make me think my brakes are okay. The cheapest package they had for getting new brake pads was $189 (which DID NOT INCLUDE fluid flushing). I explained to them that I recently moved to California from Florida and currently jobless so that was a pretty steep price just for new brake pads without any fluid flushing. So they just put the car back together for and sent me home which I was fine with. UNTIL I went home and online to their website and saw they had a COUPON for ONLY $99.99 to get new brake pads that was originally $189. I was livid that the Firestone employee failed to mention this coupon to me which has been an ongoing promotion this entire month, especially since he knows budget is an issue. There was no way that a Firestone employee would not know about a promotion that had been going on for awhile and they are always educated about a promotion before it comes out. If it was the other Firestone I usually go to in Florida the employee would have already mentioned this great deal to me. read more

That's 1 star too many. I got a flat and drove about a mile (that I shouldn't have) to make it to this place. At that time, my tire was totally out of air and I was afraid of damaging the rim so I parked in a parking lot next to Firestone's. Literally 100m them. They told me they couldn't do anything unless the car was in their lot. I would have to get it towed. I remembered the reviews, scowled, and left. read more

I gotta say that I'm not the type to leave reviews (positive/negative), but this takes the cake. I got there at 3:15pm and wanted to purchase the lifetime warranty for my 13' Tesla model S. I asked how long it would take and if they were busy. Ismael in the front said not so busy but they will get it done. I agreed. After the first hour he said they are finishing up a car and will be next on the rack. 2nd hour comes by and tells me that the "one guy" that has experience working on Tesla's is finishing up a car and mine will be next. 3rd hour comes by and I see the car that showed up after me going onto the alignment rack. That was the last straw. To wait 3.5hrs to do a simple 20min alignment is just not acceptable, so I asked for my key and left. As big of a company such as Firestone to be unprofessional and say that there's only one guy at that location that can work on Tesla's? Definitely avoid this location! read more

My 78 year old mother had a nail in her tire. Tow truck company recommended Firestone because they worked together and that they would give a discount to senior citizens. They wanted $33.00 to patch a tire that went on a 1992 Mazda 626. A 14 or 15 inch tire. There is tires out there for that price for that size....THIS PLACE IS A RIP OFF...My mother would of went back and got her tires when needed if she was treated right. She would of been a loyal customer since I have moved out of state and can not handle these things for her ....WOW and then they offered her a credit card and they would charge her half...What it should of cost in the FIRST PLACE!!! This place has more similar reviews....Firestone you are loosing good customers!!!!!!!! Your Manager at this location needs to go back to customer service training and learn more than a one time sale.....Dude you suck... read more

Went in last week to get a superficial nail out of my tire and just needed a patch. They told me that the tire was unrepairable, tried to sell me a credit card plan, said I would be saving tons of money and to top it all off, tried to sell me a new (?) tire to the tune of $213. what a rip off! I was so upset. Talk about trying to take advantage. . I took my car to a place in San Jose ~ tire was not leaking, although they sealed it, and didn't charge me. . . . Sorry, but these folks are just trying to make a sale! Enough said. read more

Today, I just have a service at Mazda dealer, and my tire thread's measurement 4/32 (yellow warning); after more than a year and more than 10K miles driven. Just update this for anyone to know and it's time for me to look into tire's purchase. read more

This place is a rip-off. If you are a card member from this company and you have a older model car..,they will manipulate you by doing something else in your car so that you will come back for another repair and charge you until your account is maxed out. Firestone Tire.....has the most dishonest managers and mechanics in the intire state of California. So consumers BEWARE. read more