Service Manager pretends to be a mechanic and tries to enforce whatever he says even though he has no idea what he's talking about. Recently i purchased aftermarket wheels and tires. Nothing crazy, I went from 18's to 19's. I have a base model Q50, the redsport comes with 19's anyway to give you an idea. My suspension is stock. As soon as he saw the tech about to start to perform an alignment, he rushed across the store to tell him & me that it was impossible for him to align the car. Due to the "aftermarket wheels". That the machines hub arms would get stuck and damaged and that he didn't even want to risk it. I wasn't an expert in alignment so I decided to leave without argument. He's explanation was that for caster, he would have to turn my wheels and there wouldn't be any space to turn them with the hub sensors on 3 to 9. Sure enough another Firestone aligned my wheels with no issue at all. No rubbing, nothing interfering with the machine or my wheels. First of all, my Q50 doesn't adjust caster. Second, when the machine starts the alignment process, it asks you to move the car forward, thus moving the hub arms to about 7 & 1. Clearing any fender that would get in the way. I remind you my wheels are stockish diameter with stock suspension. I know it's hard to explain but he basically wasted my time with misinformed information. He's not a mechanic, he doesn't do alignments. The actual tech himself was speechless and didn't say a word. Just looked at me with a face like "what am I going to do, he's the boss". A complete waste of time and he used his only power in this world to enforce his pettiness. I won't be back, The Firestone by coral way is the best one I've been to! Go to that one and save yourself time and money! read more

I've been bringing my cars for over 15 years but on Friday November 10, 2023 I passed by because my SUV kept saying it needed air and it happened it had a nail puncture and the entire tire needed to be changed. Service advisor also Store Manager Alexis which is the gentleman who always take care of all 3 of my vehicles made the order on Thursday and on Friday they did the change. It took them about 1 hour to have it ready. Unfortunately at the time I picked up my vehicle I noticed the whole rim was COMPLETELY SCRATCHED when they took the rim out of the tire. Alexis & Technician Jose Maria tried to convince me it was dirty and them by simply cleaning it; it will be fine. I told them to double check and show me the inner side of the rim. THE ENTIRE RIM WAS COMPLETELY SCRATCHED! I will be taking it back this Friday November 17, 2023 for them to try to fix it. BE CAREFUL when you bring your vehicle check everything before and after! This is the first time after 15 years but who knows if it has happened before. Let's see if they actually fix their mistake! Avoid this place at all cost! read more

Firestone Complete Auto Care - Scratch rim - Tires Near Me - Miami, Florida

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I had a good experience here. It was easy as pie to set up an appointment and get the job done. They mounted my tires in less than an hour and a half and called up to tell me it was done. No sales pitches, no added fees, and no surprises. When I went it to pick it up, I was in and out in just a few minutes flat. Don't know why all the negative feedback, hopefully things have changed from when that happened. Conveniently located in the Miami International mall just north of Burlington. read more

Run from this place, a bunch of thieves. They charge you for the inspection, they come back with a $700.00 bill stating that it is the thermostat. We take it to Tire Plus, they come back with a reservoir leak and cost of $200.00. Tire plus even removes the fee if you do the repair with them, unlike firestone who charges in addition to the repair, so they want to make an extra $500.00,plus the $40.00 for the wrong inspection.. You request the results, and they give you a paper with 5 words on it.. The customer service is horrible, when I asked for the inspection results, they actually were offended. Stay away from this place.. AWFUL.. Go to Tire plus on 41 st.. They are amazing, courteous and extremely proffesional... read more

Horrible service and rude . Making appointments without checking informations . Came in last week for an appointment and it was confirmed , when we arrived there they said that they don't have person for it there. Then why confirm an appointment where is say the reason why we go there . Came today , and they even called us day before to confirm car and reason why we go and they told us that they don't have machine to do service . That it ridiculous! DO NOT RECOMMEND TO GO TO THIS LOCATION! read more

Here is my story. I brought my car SUV for changing tires. After I picked up my car, the engine light was on, which had never been on before. I went back and they checked and suggest me that I need to change some parts. They quote me $437.68!!!! I left the the place had my friend check my car. When he opened the front of my car, I couldn't believe, the oxygen code was DISCONNECTED. After connected, my engine light was off. I am a girl, doesn't know anything about a car. Almost got ripped off for $437.68 I hope this review helps. read more

Firestone Complete Auto Care - Tires Near Me - Miami, Florida

I frequent this shop for my oil changes and periodic checkups. Today I sent my son there because he had a headlight out. He called me and asked if $300 was reasonable. I told him NO and we'd just take it to our local guy. He called me back saying they told him they could do it for $120. What changed?!?!? My opinion is they saw a teenager and figured that daddy would pay for it. You get 1 star for predatory practices on a teenager. And I will be contacting Firestone Corporate to let them know. Edit: my teenage son went to our local guy this morning and it was just a bulb. He changed the bulb and did an oil change as well. All for $60. SHAME on you guys for trying to scam a teenager. read more

I have been taking my cars to this Firestone location since 1999 when it first opened. Throughout the years I've been serviced by different store managers but Alex has been the store manager at this location for the last 10 years. He has always gone above and beyond to take care of our vehicles. Most of the technicians have been there for many years. Technician Rodolfo and store manager Alex thank you for making sure our cars are safe to drive. It's great peace of mind. read more

They never fail to please. Called up to get the oil changed and​ tires rotated​/aligned and I was in and out in less time than​ quoted. Great customer service and they really try and get to know you and build the relationship of trust. Props to Mike for handling everything like the pro he is. read more

When you call, Carlos will pick up the call. The most honest, most experienced auto maintenance guy met here in Doral. Friendly and helpful. Ask any questions by phone even prices and he will give you a straight answer. If he's not sure of your situation meaning you would have to drive it in, he will answer exactly that. 20 years+ of experience, i trust him and hasn't failed. The certified mechanics are specifically trained and well managed by Carlos and Hiram. Tire changes, tire prices, A/C checks, oil changes; I would trust them. I personally haven't made all my purchases or maintenance here as I always research the best price in town or area I'm in. With my lifetime wheel alignment (highly recommended, if you own your car) I always come to firestone. Take advantage to ask them questions (across the nation). They are smart, honest. But like I always do, double check. But I trust them here in Doral. Good Job, and Thank you! read more

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Came here to check on a nail in my tire. They were honest about me not needing a new tire or patch. Much appreciated. Friendly staff too. read more

Firestone Complete Auto Care - Tires Near Me - Miami, Florida

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Firstly I want to say that I have been bringing my cars to this store since 2009. Today I made an appointment for 3:30pm and even thought I was stuck in traffic on 107th Ave forever, I made it on time. I told the guy at the counter I was there for an oil change and he tells me that they do not have my vehicle's oil filter in house and that they would have to order it. I made an APPOINTMENT, why didn't they order the filter and have it ready? They could have called me and confirmed that I was bringing my car if they did not want to order and then i don't show up. Anyway he tells me they don't have my filter and then stays quiet. I had to ask him "so what are my options". He then tells me i can bring it on Saturday. I tell him I can be there at 8am but I would have my 4 year old daughter with me. He tells me the car should be done by 12pm. I respond "4 fours for an oil change?" and I repeat that I'll have my daughter with me. Again he does not give any response. I was better off talking to a tree. Horrible service. They need a better system in place for people that make appointments. Very disappointing experience especially since I've been such a loyal customer for so many years. One more thing, I have also noticed that the price of an oil change continues to go up every time I bring my car there. I literally have kept the receipts from the past. In 2019 I paid $96, Feb of last year I paid $102, today they were charging me $126. Wth! Are they penny pinching their loyal customers? read more

Came here after looking on YELP for a place to service my car after the Mazda dealer had an over 3 hour wait. I called around 8am to find out if they were open because it was Veterans Day and it turned out they opened at 7am. They were extremely courteous and helpful. Roberto Ruiz helped me service my car for everything it needed. I definitely will return. PS Iforgot to mention that I told them I knew something was wrong with the tire and Mazda Car repair told me nothing was wrong TWICE! Firestone figured out the problem in seconds! read more

I rarely write these reviews but man, talk about bad service. There is a manager there that's probably the biggest prick I've ever met in my life. Besides that he's about 5 feet tall, I have never met such a belligerent asshole in my life. I have been going there for five years I have done numerous work on my car. For that, I have no complaints. But the store manager or whatever the heck he is has literally ruined any hope of someone like me coming back into the store. I would rather change the tire myself. I also saw him treat one of his employees in a very demeaning manner and trust me, the staff member did nothing to alienate this manager. This guy is just a prick. Do yourself a favor and stay away. I would love for someone to call me so I can continue to voice this one star rating. They absolutely lost a customer today and I will discontinue referring anyone I know to the specific firestone. read more

The service was good and I was there less than an hour to repair a nail in my tire. I will use their service again.

The nicest guys work at Firestone Complete Auto Care in Doral! I had a flat tire and needed to get it replaced. The man who helped me explained things clearly and never tried to up-sell me. They even did a tire rotation for free! The waiting area is nice and very comfortable. One of the guys working there came over and asked if we wanted to change the channel on the TV and sat and spoke with us for 15 minutes or so. My car was serviced right away and we were in and out in less than 30 minutes! It was definitely a great experience, which isn't easy to say when you are replacing a flat tire. 4-stars because they advertised free-wifi, but it wasn't working when I was there. read more

Firestone Complete Auto Care - Tires Near Me - Miami, Florida

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Honost dealer ! They told me that what happened to my card and they fixed instead of said u need to replace new ! Second time came here , and I will visit here more read more

Worst customer service ever. Avoid this place at all cost!. Bought a tire here, telling me there is no warranty even though I bought it here. Managers or supervisors talk down to customer. Do yourself a favor and do not come here! read more

Firestone Complete Auto Care - Tires Near Me - Miami, Florida

Firestone fan. Moved to Doral and this location was amazing. Now live 4 hours away and schedule trips to bring my car to them... they have my trust and confidence. read more

Lifesavers. My ignition key was stuck (don't buy a Ford). I went to the Ford dealership for help Bc I couldn't go home with a stuck ignition key. Ford dealer told me they had no mechanics bc it was à Sunday,which I understand, but I was in dire straits. Didn't they have a Ford mechanic on call for emergencies? Only if you have a warranty. Mine had expired so no help for me. I start worrying. What am I going to do?? I can't go home & leave my car unlocked with the key in the ignition. Then, I used Yelp and found that Firestone was open. I called and explained my situation & the manager encouraged me to come by. I did, and after an hour to hour and a half of work, they got it out. It was a problem with the gear shifter. I was so incredibly grateful that they were able to help me on a day when many mechanics shops were closed & that the mechanic didn't give up. read more

Unfortunately I had to rate 1 star if I had the choice I would give them 0 stars. This is the most unprofessional establishment I've come across in Miami. I was in the bathroom when I saw the manager doing coke out of his key ring. I'm completely disgusted because I went here with my family last week and had to witness that. On top of that everyone there has a nasty attitude I guess it's the coke. read more

I wanted to give them 2 or 3 stars, but looking at the descrips, I can't justify anything that suggests they're OK. Let me quantify: If you're a man .. and you command some respect .. and it's convenient .. then go there. If you're a woman, stay away. If you're a non-cuban minority ... well, I wish you luck. I can't say. If you're a female non-cuban minority, stay FAR away. You've been warned. That said, the reason I wanted to give them a couple more stars is that they've done pretty good by me. I've taken a couple of Volkswagens to them, and they fixed what was wrong, generally gave me a good price, and did quality work. Unfortunately, they have been incredibly rude, dismissive of, and even insulting toward people who are not me. Especially women. If you must go, I recommend speaking to the dude whose name I don't remember. Isn't that awful? I think it starts with an A. JC is ok, too. Hiram is just a dick. Sorry, dude. It had to be said. He was a dick to me, and even more of a dick to my wife. Are you allowed to say dick in Yelp reviews? I want to err on the safe side, but I gotta call it as I see it here. If you're partial to Firestone (for warranty reasons, a good coupon, or whatever), go to the one on 8th St. west of the turnpike. I heard they treat people better. read more

In response to their PR rep. No, I have no idea what that email is going to solve. I went to another mechanic and they actually solved my issue. read more

Great service from Alex. These guys def know about customer service. They'll help where ever they can.

Log Wait time but good service and good prices. All mechanics are very well trained, my only complaint it's the Waiting time but next to the shop it's the international mall so you can walk to the mall and spend time there and they will call you when your car it's done. read more

Don't go this place!!!! they Break everything!!!!! after I changed the oil... my hand break are broken, and few month later today ( No more motor in the car) is leaks.... (I called next day, and they told me if I want to fix the hand break will cost me about $500 to find out where broken) and my co-worker took the car to change oil.... they called and said wheel locked.... they broken the key hole... they charge him $550 to fix it and now he has 2 set of keys for the car..... Careful people !!! read more

These guys almost screwed me over. When I brought my car in for an inspection they said thousands of dollars of repairs were needed on my car and I later realized that was just not accurate. For example, they said my left wheel bearing was shot and needed to be replaced. When I brought it to a different mechanic (All Import Tech) they literally tightened a bolt and fixed the issue for me for no extra cost. Firestone also said, essentially, that they needed to do a comprehensive replacement of my car's suspension (strut assembly, control arms, etc). Again, I went to two other mechanics and they said the car was fine. It's a 2007 Honda Accord with 100,000 miles, so it is worn from use but functioning fine. They made it seem like I HAD to fix these issues that weren't actually issues. They even said my wiper blades needed replacement and I can see for myself the windshield wipers working...that's just a straight up money grab as far as I am concerned. The bottom line: they are cheaper than your average mechanic. But it's worth paying the extra $20 for an inspection elsewhere because at a different shop they take the time to show you what is wrong and explain why rather than thrusting a paper at you that calls for $2500 worth of repairs, the majority of which are probably not necessary. You will get a more thoughtful inspection somewhere else, and here you risk being ripped off. Avoid. read more

Took my husband's car on Tuesday for a simple oil change since I was going on a road trip and they offered to rotate my tires for free since I bought the tires there in December and they recommended to replace the break pads soon not immediately . I told them that I wasn't going to be able to change them that day but to give me the quote anyways . The very next day my car started making a rubbing noise every time I braked and that noise was never there to begin with . I understand that I potentially had to change my break pads but how convenient that the next day my car started making noise when it was fine all along . In others words they messed up my car, probably for me to go back and change/fix it with them. I called and complained and they said that I should've changed the break pads last December when they told me which was a complete lie . Now I'm out of town and potentially run the risk for my car to get even more damaged. Do not trust these people !!!! I know a mechanic that has told me stories about these big chain repair shops that purposefully damage other parts in order to get the client to come back and overcharge them!!! read more

I am driving now an Enterprise rental car that happen to need an oil change, I was told to bring it to Firestone Auto Care near to International Mall. I when there April 6/16 about 3 pm. Apparently a didn't park in a proper place and was told in an inappropriate manner to move it. I ask how long will take the oil change, he told me 2 plus hours, I ask if they can drive me to my office, close to the shop and the answer was "I do not work for them" WOW! Yo do work for them, for me and for every body that bring the car to the shop. I leave and return friday april 8, the guy this time was nicer, I wait 2 plus hours and when pick the car, a new Buick Enclave, the driver side mat was dirty, they put a dirty oily shoe in that car without a paper. Because is a rental car they do not need to do that. Definitely i do not recommend this place. read more

Okay so if you care about your car you will make sure you give it the best care and no better place than Firestone to do your check ups after your dealer warranty is done. They are super professional and in my case they use Honda's genuine oil for my car. I took it in for routine oil change on Saturday morning and they took me in with no appointment but you have to be there early if you don't want to wait the whole day. The front desk rep was nice and they did not push any other services my car didn't need. It was done in about 2 hours and they left my car running like NEW. It's a 2016 car but I was past due on oil change. They called me to advise of the things that my car would be needing soon but did NOT perform any services I didn't ask. It is very worth the money you pay and 1000 times better than some places that offer oil change for 15 bucks that will leave your car worse of. Will keep coming back to Firestone for my services! read more

These guys are great, especially Carlos, I get honest advice & service, hence why I keep coming back and that's why I and others keep recommending Firestone Doral to colleagues and friends. read more

Super quick service this morning. I called yesterday and made an appointment for 7 am and they were finished in 45 minutes. Mind you I didn't have a lot of work to complete. The staff was friendly too! Ask for Michael P! He's the best! read more

50$ to take out nail off wheel, really bad attitude and I told them no way. True price for that is 15$ no more

It's hard enough to have to wake up early on a Sunday but much less to have to spend it buying new tires. I have to say Mike and Carlos were great! Professional, friendly and knowledgeable service. Will definitely be servicing my car here in the future. Highly recommended! read more

I've always had a good experience. Good maintenance and fair prices. Nothing to complain about!

I worked with JC. He had a set of tires 235 r60s that no one else had. He get me in Sunday afternoon 45 minutes before close and gave a deal on the oil change to boot. This gringo male was very happy with my first experience at this location. read more

Terrible servicio. Tres horas para cambiar una llanta. You better never come here if you dont have the whole day to wait

Trustworthy and appreciative of their clients. That's not something you can say about most shops around here.

I've been coming here for some time and this place never disappoints. Customer service is great. I drop my car off and the work is completed on time. Finding a good mechanic is difficult but as I stated earlier, quality work is a priority here. read more

STAY AWAY FROM THIS SHOP. THEY DO UNAUTHORIZED WORK ON YOUR CAR. After we discovered that our car did not accelerate right on 8/27/2014 we went to Firestone in Miami on 107th Street We checked the car in with the service personnel and went for luch. They said they would call us when they know what was wrong with our car. After about an hour they called and said, they recommend a fuel sysyem flush, a cooling system flush and a brake system flush. I told the service advisor on the phone i did not want a brake system flush but i agreed to have the other flushes done. When my wife picked up the car she discovered that Firestone did do the brake system flush without our authorization. She did not realize it at first but after a while we saw it and feel pretty bad about the customer service we received and about work done without an authorization from the customer. DO NOT TRUST THEM WITH YOUR CAR. read more