Great crew at this Firestone! Amazing service! They are reliable and efficient. I will use them for all my car needs.

Dropped my truck off for pre arranged wheel alignment. They didn't call to inform me they couldn't do it. When I called to check 30 min prior to closing they gave me an excuse they didn't have my number, then proceeded to tell me it couldn't be done because their system didn't fit my truck (standard F150 pickup). Finally they had the audacity to ask for my address (to sell my details no doubt). Take your business elsewhere, don't waste your time or $ read more

very friendly staff they seem very knowledgeable and got me in and out o in a timely manner couldn't ask for a better shop

Can't say enough good things about this place. I showed up on a Sunday morning without an appointment after getting a flat tire and needed all 4 tires changed & an alignment. They got me in right away, and gave me a deal. The guy from Detroit that was working the check in desk was so kind and made me feel comfortable. (Unlike the Alcoa location). So thankful! read more

Firestone nearly killed my child and I. We went to have new brakes put on our Highlander. Once the job was complete, we paid and left. While driving my car out of the parking lot, it felt "off" and I noticed right away. I turned around to have the manager double check everything and he acted like I was a foolish idiot for questioning his work. He assured me that the brakes just needed "broken in". A couple of days later, going down Pellissippi parkway, I took the Kingston pike exit (going 60mph on the highway) and to my surprise, my brakes DID NOT SLOW MY CAR DOWN. My child and I were in a car that would not stop. Luckily, there was nobody in front of us and we slowed down. After being stranded on Kingston pike for over an hour and multiple calls to Firestone (in which they accused me of not knowing what I was talking about and said it was likely an issue that I caused) they towed my car. As it turns out, they had forgotten to tighten the caliper bolts down and my caliper was hanging off, brake fluid was spewing everywhere and the bolts were completely missing. I DID NOT HAVE ANY BRAKES. They let me drive my family around without brakes. And made me feel stupid for suggesting there could be an issue. Still to this day I am nervous to drive my car due to this issue. They could have very well killed my family and took no responsibility. I will do all I can to prevent people from visiting this awful place. I'm still dealing with the anxiety and ptsd that the incident caused. read more

My tire pressure light came on. Went to Firestone, they were extremely busy and understaffed on a Sunday. I talked to the manager, told him what was going on, and he put me to the front of the line to have my tire pressures digitally aired up or lowered. Come to find out I had one tire that was 6lbs over inflated. John set all of my tires to the right inflation and didn't charge me for the service. A++++ in my opinion! read more

Great team of knowledgeable individuals!! They has my oil change done in no time. I'll definitely use them from now on.

Went there asking for a quote. This is summarized how this went. I had a list of things to look at. Me: Can you look at my vehicle and give me a quote. Them: Yes $21.99...ohh this item is $100 more to look at. Me: skip it. Them: ohh this item is $40 to look at. Me: give me my list I'm leaving Them: huffs and puffs. Says we have employees to pay and (was generally being very defensive/angry so I stopped listening and walked out). So just to LOOK at my vehicle was already over $160 and he wasn't done with my list. Dont go here. Plenty of other places that will quote for free. read more

We have a 2008 GMC Acadia. It first started last August 2021. Our family was on our way to Florida from Tennessee. We broke down on the highway from the oil leak causing the belt to get taken off. We got our car towed to our hotel and our uber driver took us to an auto store to get a new belt. My husband put the new belt on and called the Firestone in Altamonte Springs 369 FL-436, Altamonte Springs, FL 32714. Altamonte  Springs:#3783088 on 8/12/21 Store #029297 My husband's son worked there and the manager said to bring it in. They knew all the work that needed to be done and they assured us it would be completed before the end of our trip. My husband dropped the car off and had his daughter take him back to the hotel. Then we received a phone call next day that said they couldn't do it. My husband left a bad review for that store. That store then fired my husbands son because they blamed his son for my husbands bad review. Then we come back to Tennessee. An 8 hr drive of terror and mass anxiety because im driving on a car that can break down any moment with 2 kids We called the Lenoir City tn location they told us they can fix it over the phone. Also i forgot to mention both locations printed out work orders so they knew the scope of work. Lenoir City: Retail work order #101073 Emailed: 3/31/2022 Store # 903192 The day we were supposed to take it to lenoir city that location said they couldn't do it something about their master mechanic not being in. They said to send it to Maryville location. Lenoir City sent the work order there. Upon review from the Maryvillemgr he said that the Lenoir City location misquoted us. Lenoir city said the job was going to be approx $2600. In Maryville  they said the job was going to be $4281.90 because they have to take the engine out to replace the master seal. Maryville :Retail invoice #219570 printed on 4/4/2022 Store #027103 My husband only had a certain limit on his Firestone card. I then proceeded to apply for a Firestone credit card. I got the credit card. My husband and I dropped off our vehicle. We live 40 mins away. My daughter's boyfriend brought us home. Then we get a phone call the next day saying they cant do the job. They knew exactly what the job entailed. The knew I applied for a credit card specifically for that reason. My husband asked them to rotate and balance the tires and they did that incorrectly. They took off the weights on some of the tires now my car doesn't drive right. My husband was an auto mechanic and he knows exactly what the job entailed and he noticed the tires right away. We are both extremely upset and disappointed. We have been long patrons of Firestone. My credit score was affected by the credit inquiry and getting the new card which apparently I cant use. Now we have a car that every so often over heats and the belt comes off from the oil leaking. Its summertime and we can't turn on the air conditioning because when we do oil comes out more. Everytime I drive the car I am extremely nervous for my safety and my childrens. It has taken me a while to write this because this whole situation makes me extremely upset. We have all of the paperwork that was given to us by all the locations. We dont have cash to spend on this fix. Thats why we were going to put it on our Firestone credit card. Thats why we even applied in the 1st place because the 1st location told us they could fix it. After all of this we do not want to even buy our tires from here anymore. We are extremely disappointed and we tell our story to everyone we meet letting them how Firestone has treated us read more

My wife and I were visiting Gatlinburg over Father's Day weekend. We took a drive on the parkway that Saturday. After we got off the parkway, late afternoon, we were driving down the highway and hit some road debris. Ended up cutting both front tires. We were 10 miles from Maryville but it was getting late, fortunately this shop was still open. Went in and spoke with the Service Advisor, James. We were surprised that they had the tires for our 2011 Corvette Grand Sport in stock at their warehouse 10 minutes away. They had us in & out of there in less than an hour. James went above & beyond for us. He is a valuable asset to this shop! The technicians were fast & efficient! I highly recommend this shop! They are friendly, helpful & efficient! read more

NEVER AGAIN! Stopped in to Firestone in Maryville a few weeks ago and asked them to just check the tires on a 'new to us' car we bought from my little sister. They did that - for free. Awesome, right? Asked them about tire rotation, as those new tires (when we bought it) now had about 4 to 5,000 miles on them' the tires all said 'FireStone' on them. The service guy looked... and said 'yes, free rotation... no problem.' We left happy - would have given a great review that day, if asked. However, TODAY... a couple weeks later, my nearly 60 year old wife took the car in, by herself, to get the 'free' tire rotation they told us about. A different guy, same location, today told her there would be a $20 charge (just to rotate the FIRESTONE name brand tires) because 'we' didn't buy the tires there... and my sister's phone number wasn't in 'their system' (she bought them at the Navy base in Washington just a few months ago - because my wife flew out to Washington to drive the car back here (to E. TN)). $20 to JUST ROTATE (plus tax, minus a veteran's discount; my wife & I were in the AirForce). They did nothing else... but tried to up sell her for a LIFETIME ROTATION (as long as 'we' owned the vehicle) for $63+ tax). Also tried to TALK HER INTO an alignment 94.99, or a LIFE TIME FRONT END ALIGNMENT ($199.99)... and also tried to sell her ONE NEW TIRE, because he claimed that one tire was 'worn' more on 'one side.' Mind you, these tires have about 6,000 miles on them. Guess they are heavy on commission now, because he was sure busy trying to sell... and apparently the guy thought MY polite, nearly 60 year old, wife would be a good target. I've NEVER EVER been treated like that... and am appalled they treated my wife (and our money) that way! There are MANY GOOD TO GREAT tire businesses that do FREE ROTATION... especially when the tires are THEIR BRAND. How much more obvious is four newish tires, less than 10k miles, with FIRESTONE written on the sides, needing a quick rotation? Apparently, the Maryville Firestone feels they are the only option in town? Seriously, within 20 minutes of them I can think of at least 6 competitors... and one of those will be getting our business in the future. NEVER FIRESTONE! Not again! BLEW IT BIG TIME by trying to take advantage of my wife! Clearly, I can't trust them to be right - fair - or aware, without pushing upselling - my wife, sisters, daughters, or apparently many others! Hey Firestone, how's the $20 of FREE ADVERTISING YOU'RE GETTING? SMH ~ If I can't trust you and your employee's with my wife, I sure can't trust you with my money! Seriously, Firestone - especially those people at the Maryville Auto Center ('care' is in name only)... will NEVER see a dime of my money EVER AGAIN! I have 6 vehicles and 4 trailers (boat, jet ski, utility, 42' 5th wheel) on my property right now; we have three small businesses, and kids... and know a few thousand people... and THE RESULT OF THEIR OVER CHARGING & OVER SELLING TODAY COST THEM! Free Rotation, as told to us a couple weeks ago, for Firestone branded tires, and your business would have EARNED A CUSTOMER (which, btw, I had done business at a few times over the last decade). Charging for a simple rotation for YOUR OWN BRAND OF TIRES cost you trust, respect, and business. Sure hope it was worth it! I'm not amused or happy with the way they treated her like 'just the little woman!' Nor did they bother to ask if she were a veteran; AND apparently can't read well as they put down the wrong license plate number on the receipt. Walk-ins are easy customer's... a business can earn to keep, or quickly lose. Today was your loss, and a damn expensive (to you) $20 charge. read more

Wow! I scheduled an appointment and it was confirmed. But I still had a long wait. BUT, customer service was on point and discounted my service for the inconvenience. The man I dealt with was so very nice the whole time. Thanks for the great work! I'll be back!! read more

I was given an estimate on the phone of around $200, for front brake job. I took it in for the inspection. They called me back 4 hours later and said it would be $570 because the rotors needed to be replaced. I decided to take it to a friends house instead, and he said the rotors were great and didn't need to be changed. All I needed was new pads. Total cost was $45. Don't get ripped off by these guys!! If they had been honest, I may have given them future business. read more

I highly recommend this Firestone! I drove down 3 hours from Kentucky to buy a camper, which of course needed tires to make it home safely. This shop came highly recommended from the seller and did not disappoint. They stayed open a little late on a Friday night just to help us get 2 new tires. So rare these days to feel that a business cares anything about you but definitely get that feeling here. They also seem to charge fair prices for their service. Thanks guys! read more

We made a stop on the way to the resort only to find the battery dead when we came out. A friendly guy jumped it off and we got to the resort. They check in desk highly recommended Jim Short and Firestone in Maryville. The brakes would not shut off, so of course, the battery ran down overnight again. Fortunately, the resort was able to jump the car again. I called Firestone and Jim said it was scheduled to be a busy day but they would work us in. Being from out of town, I expected a lot worse than I got. Jim and the other staff were all great. They quoted prices up front for the diagnostics before knowing what to repair. They were able to repair the brakes and replaced the battery. There was also an issue with the ABS that they didn't have the parts to fix. It was Saturday of a 3-day holiday week end and Jim didn't want us to be without our car and our vacation be on hold so he recommended that since we would still have brakes, go ahead and enjoy our vacation. Just bring it back Tuesday if we still had problems, and if not, have it looked at when we got back home. Was it painful having to pay out unexpectedly, yes, but the cost was within what I expected and at least these guys were easy to work with and repaired it fast so we only lost a 1/2 day of our vacation. Thanks Jim Short and the Firestone Maryville team! read more

This place is a complete scam. I was told over the phone that I would have 6 months to pay for my service, no strings attached. Of course when I get there I find out it's a credit card that you have to apply for and since I was denied I couldn't even receive my service. While I was waiting I also heard the man at the desk, Andy, ask two different people about buying a new battery for their car because their battery was testing low. Both people were surprised by this and stated that they had had no previous issues starting their cars, but magically now the technicians were not able to get them to start even after a jump, forcing both of these customers to buy new batteries. It's a scam, it's dirty, and I will not return. read more