I used to go to the Bellevue Firestone until my last appt w/them, I felt harassed by one of the employees. Due to that experience & recently moving I decided to try out this Kent Firestone. I called last Friday 7/6 to make my appt & was immediately put on hold when I called. I didn't mind at first as I know FS can be busy, but I ended up being on hold for over 10 minutes. A guy named Randy finally answered & I gave him my name & number and told him I needed to have my front & rear brakes replaced, rear rotor replaced, air filter changed, & an oil change done. I held on the phone for a long time while I thought he was scheduling my appt in the computer & after a while longer, he finally replies "Can I get your information & give you a call back? We've got a lot of people here in the store." I was annoyed but figured he'd give me a call within the hour to finish scheduling my appt. I never got a call back. Even in the days after still no call. I called back on Thursday 7/12 & Randy answered again. I again told him what needed to be done, & he asked if I could drop off my car to leave it all day & I said sure since I know I need a lot done that will take time. He asked me if 9am Sat 7/14 worked & I said that sounds perfect. I called back on Friday 7/13 because I thought I accidentally booked with the Auburn FS & just wanted to confirm my appt was with the Kent one, Randy answered again, & he said there were no appts scheduled for 9am. Now I really thought I had booked it with Auburn, but as I told him what I needed done, he was like "oh I think I remember you, I spoke to you yesterday" and confirmed that I did indeed call Kent. He was like "You're leaving your car all day right? We can certainly take care of ya!" - so for a second time, I confirmed my appt at 9am on Sat 7/14. Today, I got here to FS a little before 9am for my appt. after waiting in the store a bit, Randy came in to help us. I told him I was here to drop off my car for the services I booked and before I finished what I was saying he just says "We can't take your car in." When I asked him what he means, he said that about 8 cars came in this morning to get work done and they can't take anymore cars today. I told him I had an appt at 9am & reminded him that I spoke with him twice to confirm this & he just denied that he ever booked an appt for me at 9am and that he only told me it would be "drop off and to come in as early as possible" because he's "been here for 6 years" and knows what he says. He NEVER said that during either call & multiple times I mentioned "9am APPOINTMENT". I gave him my name again to confirm in the system & he had nothing. He asked for my number to see when he can schedule something for me & by then I was fed up & said forget it. So here I am, still in the FS parking lot writing this review & extremely upset at this horrible service. I do NOT recommend this FS to anyone! read more