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    Firestone Complete Auto Care

    2.5 (87 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

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    Recommended Reviews - Firestone Complete Auto Care

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    I was very pleased with my first visit to Firestone 23JUN2024. My car overheated, and luckily, I was only two minutes away. I called, and Heavenly accommodated me right away. She went above and beyond with her customer service, even sending me updates using her personal number because for some reason my incoming calls diverts to my other number, so she was texting me instead. However, today 12th july at 10am was a different story, I called to address this issue and was assisted by a lady (i dont know her name!) who was not accommodating or helpful. She insisted that the brakes were not included in the service and suggested that I pay an additional $299 or whatever for a package to check them again. According to my report, the brakes were indeed checked and marked as "accepted." My concern is why, after such a recent check, I am now experiencing this issue. This lady's lack of helpfulness and insistence on additional charges was frustrating. She merely suggested I book an appointment for tomorrow and speak with Heavenly, without addressing my immediate concern or offering a reasonable solution. Additionally, I hope that even small details, such as refilling the wiper fluid, would have been attended to if it was noticed to be empty. Considering that I mentioned i'm a singlemom driving with 3 kids with limited knowledge about cars and my willingness to pay for a thorough service, I expected these basics to be covered. Also that lady should not be in your frontdesk or work as a customer service representative ****update 12JULY 4pm So i ended up driving my car to my friend's house who knows about cars. It was discovered that my brake pads were excessively worn down to the metal, a critical safety issue that should have been identified and addressed during firestones' "courtery check" As a customer who prioritizes safety, especially while driving with my 3 children, I am deeply concerned and disappointed by this oversight. I relied on Firestone's reputation for quality service and expertise in automotive care, yet the discrepancies between the service report provided and the actual condition of my vehicle indicate a significant lapse in your service standards. This experience has not only inconvenienced me but also compromised the safety of my family. " So I don't know why that would be marked good on your inspection report that got emailed." I am 101% sure that i asked on the phone if it was thoroughly checked she said yes and i'm good to go based on the report i even asked if they do follow ups so i know when to take my care back to them but they dont.

    Thank you Chuck (Service manager) & Corey (Service tech). After having a terrible experience with the Covington Firestone where they would not honor my lifetime all wheel alignment and wanted to charge me an extra $400 due to a service bulletin that requires them to remove to nuts I refused to pay so they refused to do the work. Kent Firestone did not have a problem doing the alignment per service bulletin and did so in under 45 minutes from start to finish.

    inspection sheet

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    6 months ago

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    Lee S.

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    2 months ago

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    5 months ago

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    2 months ago

    I purchased lifetime alignments for my vehicle. I am happy with their service and turnaround.

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    3 months ago

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    3 months ago

    I was told my car would be completed in a few hours. It took them 3 days and they wanted to charge me more than the dealership.

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    Lee S.

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    6 months ago

    Heavenly was amazing! Loved doing business at this location. I brought my car here to correct something the Covington location messed up on.

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    8 months ago

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    10 months ago

    This time they were very professional and completed the service in a very timely manner in fact sooner than expected. I will be going back

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    1 year ago

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    3 years ago

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    3 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    3 years ago

    Lacking of experience techs. Shop looks very messy trip hazard every where. Lack of knowledgeable staff poor. Not coming back here.

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    8 years ago

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    9 years ago

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    Page 1 of 3

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Thank You Randy for not trying to take advantage and wasting people's time like Les Schwab did to me!

    Mentioned in 8 reviews

    Read more highlights

    Drew’s Toolbox

    Drew’s Toolbox

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    Andrew is an honest and skilled mechanic. In preparation for a 1,300 mile solo road trip that I am…read moresoon to undertake, he did a full inspection on my Toyota Matrix. He also identified a few maintenance issues that were needed and set a reasonable price for doing these tasks. Drew communicates clearly about schedules and pricing. If he is to be late for an appointment he sends a texts as well as an email (through Yelp), to share updates. He takes "before" and "after" photos of his work to document for clients the tasks completed. Finally, I cannot stress enough how CONVENIENT it is to have a mobile mechanic come to your place of residence to get your car worked on! If I could give Andrew a SIX star rating...I would!!!

    I hired Drew after a dealership told me I needed multiple "critical" services, including work that…read moreI had already paid them thousands of dollars to complete just a few months earlier. That immediately raised red flags. I turned to social media to find a reliable local mechanic, and Drew's Toolbox came highly recommended by multiple people, and for good reason! Drew was honest, efficient, and did excellent work at a fraction of the cost the dealership quoted me for just one service. He clearly explained what actually needed to be done (and just as importantly, what didn't), which I truly appreciated after feeling pressured and upsold elsewhere. He comes to you, is extremely communicative and professional, and his service and parts are backed by a warranty. I never felt rushed, talked down to, or pushed into unnecessary repairs. If you're looking for a trustworthy mechanic who does quality work and won't take advantage of you, I highly recommend Drew's Toolbox.

    Point S East Hill Tire

    Point S East Hill Tire

    (47 reviews)

    Been going to East Hill Tire in Kent for many years. Rob,…read moreJeff, Gib and all the guys are awesome! They will check your tires for free and are always friendly. They have helped with flat tire fixes, batteries and scheduled maintenance. Even when I dropped my washer fluid cap inside the engine! They got it out without any charge. They really care about their customers unlike the major car dealership in town. If you need your car taken care of, you can't go wrong with Point S East Hill Tire in Kent.

    I took my 2014 Mustang (only 66k miles, in excellent condition) to Point S/Easthill Tire and while…read morethere had the differential fluid changed at their recommendation. Shortly after the service, I noticed a loud whining noise coming from the rear end. When I brought it back, they claimed they did nothing wrong, but offered to replace the axle bearings and seals for free. When I picked up my car, they told me it wasn't safe to drive on the freeway--this was shocking considering the car had always been well-maintained and in great shape. I then took my Mustang to Central Automotive for a second opinion. Their inspection found internal scarring where the axle seals sit, plus significant metal fragments on the internal magnet. In the end, the entire rear end had to be rebuilt--an extremely expensive repair that should never have been necessary after a simple fluid change. Central Automotive did a fantastic job fixing it, but I will never return to Point S/Easthill Tire. What should have been routine maintenance turned into a costly and stressful ordeal.

    Firestone Complete Auto Care - tires - Updated May 2026

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