Went to another location of theirs an hour before close and they were out of the specific oil filter for my car. I was heading down to the Kent area anyways so it didn't bother me that much. I figured I would just try another location so when I got there and explained my situation, they quickly took $20 off my service because of the inconvenience. Extremely fast and great customer service. I would highly recommend in would 100% come back. read more

Called regarding service. Isaac initially answered my questions, but after the conversation ended, he apparently believed he had disconnected the call when he had not. While I was still connected to the line, I clearly heard him make disrespectful and inappropriate comments about me. Specifically, he called me out of my name and referred to me as a "Bitch and stupid mother fucker ". I was shocked and offended by these remarks, especially coming from someone in a management position who is expected to represent Jiffy Lube company professionally and respectfully with any customer related needs. After hearing these comments, I immediately called back and informed Isaac that I had heard everything he said because the call had not been disconnected. His response was simply that he was sorry and that he thought he had hung up the phone. While he apologized for not disconnecting the call, that does not excuse the disrespectful language and unprofessional behavior he displayed toward me. I can only imagine how many other experienced these same outlandish interactions. Following this incident, I spoke with Nate, the General Manager, and explained what had occurred. Nate acknowledged my concerns and stated that he would follow up with Isaac, as this is not how a manager should conduct himself. Unsure if that happened but I've left voice message with corporate and plan to write a formal complaint towards Isaac and that location. read more

The Team was amazing! They all worked so well together. I had both filters changed, which were both in stock, and I was in and out in less than 15 minutes. I have been going to Jiffy Lube for years, and this is why I will continue. :) read more

Came in for an oil change and had a great experience! The team was quick, professional, and super friendly. They walked me through everything, didn't try to upsell, and had me back on the road in no time. Great service--I'll definitely be coming back! read more

Always did great job for Changing oil of my 2009 Subaru Forester. Friendly staff and they care about my car. I Highly recommend this guys. Thanks Tim and the crew. read more

I was quoted on $32-$40 to replace my headlight on a 2012 suburban. so I drove up there.They had a couple of customers in line and so I'm sitting there and guy comes and he takes my mileage and everything and he said yeah we're gonna get on your truck in just a minute and then 20 minutes later, he comes back to me and tell me they're not going to be able to put a headlight in my truck because it's too much work. So today I went to the Jiffy Lube in Burien on first Avenue and those guys changed my oil and put a headlight in under 20 minutes. read more

Amazing service I had a problem with my water pump hose and they got me in right after they made me feel comfortable knowing that they were going to do their best to fix the issue I have to give a big shout out to Lonnie is the best service quality person and Isaac is also a great guy making sure I was reassured that Lonnie has my back and my car is taken care of THANK YOU LONNIE read more

Omarr was extremely helpful and explained some options of extra work that needed to be done but didn't pressure me. It was very quick and efficient and I felt like I got what i needed but not pressured for extras I couldn't do at this time. read more

I have never had better service from a Jiffy Lube in my entire life soon, I'll tell you what I go to Jiffy Lube quite often. Tyler, 10 out of 10 the best guy that could possibly work at this place. I'd recommend this place to all of the single ladies and all of the people who have a man in their life that doesn't know how to do car stuff. He deserves a raise. Alex GOD DAMN GOD ALMIGHTY IM SO THANKFUL read more

These guys rock. Quick, reliable, honest and not trying to shove unnecessary stuff down your throat like other locations. They gave me a free turn signal light. Hands down the best Jiffy Lube I've ever been to read more

I came to this location for a top off 11/27 shortly before 11am. Dude was cool he told me " my plug wasn't screwed all the way in and it was leaking a little oil slowly but don't worry , we tightened it and it's not leaking and is good to go" I go home park my car leave for a trip come back and take my car in for oil change , and the guy tells me the screw was so tight it striped the threads and some Sealant of some type was used pretty much I have to get a new oil pan etc because they can't put it back on do to the damage. I called them next morning as I found this all out close to closing on Sunday and my luck the manger isn't in. Needless to say I wouldn't recommend this location they just caused me to have to pay 360$ for issue caused by their employees, now if I lived in Seattle area I would of brought it back to them but needles to say I live in Portland. read more

graham was very helpful he went above and beyond helpful and knowledgeable and he's great at his job

My daughter is buying a car and it's been a while so she was very nervous about dealing with car dealers that are dishonest and don't care about anything except making a dollar. So we went to Jiffy Lube in Kent on a 104th and Jamal, checked it out for us, gave us some tips on what to do next because they found a oil leak, MAJOR.....so we were able to go back to the dealer and re negotiate the price and get a better deal. PLUS have them amend the AS IS to a 30 day warranty! We appreciate the extra mile Jamal went for us read more

Great customer service, fast and straight forward, with awesome team! Will come back! read more

Hello, just left this location and I'm so happy I came here. Fast service, all guys were helpful. Did fast, great job!!! Grateful that this location is next to me. Thank you, will come back for oil change as well! read more

Poor service Pulled my fleet van in for service and was asked what I needed? I asked for an oil change and wiper replacement Pulled vehicle in and they proceeded to work on my vehicle While cursing about random things (glad my children were not with me) After repair they said I'm good to go No wiper replacement and my windshield washer fluid is still low Do not recommend bringing ur vehicle here read more

Can I give a zero star? I went here and was sent to the other Kent location, thank goodness they sent me over because it smelled like pot there. Like it's very strong. While the other Kent location had 4cars and only 2guys working.. this location had no cars just one car.. and it's probably their car pretending to work on it. Don't go to this one. Do your self a favor and go to the one next to Kent-Meridian High School. The guys there did terrific Job. read more

Poor service and overcharged than stated. Avoid this location if possible. When called, I was given a rude response and hung up on me. Sleepy techs and sloppy work. read more

I am once again leaving a very positive review for Jiffy Lube. Except this time for this location (#1118). I recently purchased a used vehicle online and noticed that it had an oil leak. I brought it in to this Jiffy Lube and Jamal hooked me up and told me what is causing it. He also topped off my oil and suggested that I get an oil change after I fix the oil leak issue. Service from start to finish was just perfect. From the time that I called, to when I pulled up without having to wait more than 5 seconds and them quickly informing me of what's going on. Everyone working today deserves a raise or a holiday bonus! Keep up the good work. You guys are doing great. read more

I made an appointment 2+ weeks ago. This morning I Arrive for my appointment. The person in charge said "you are out of luck* They had no record of the appointment. He went back into the store to call Jimal . He then sent one of the other men out to Tell me he called the Covington store and they could get me right inj arrive at the Covington store. They had NOT been contacted from anyone from the Kent store. After I finally stopped crying the mnge fit me info their schedule. Thank God! But ,miles out of my way and $60 more than the Kent quote. I AM NOT HAPPY! CYNTHIA WAGNER read more

Great job, in and out, and I saved money! Thanks for all the help Julio and Olympia. read more

Friendly, fast service. Convenient location. Yelp won't allow me to keep it short and simple so here is another word to describe this Jiffy Lube: Affordable. read more

Another great Jiffy Lube. I was in and out in 20 minutes. The staff was friendly. They have large bay doors. Was able to pull a short bus in no problem. read more

I had to get my breaks changed and had a good experience. They were knowledgeable and very friendly. Tony was my mechanic and I think he's a keeper. Jamal runs the place and is very engaged with the professional activity and customers. The only reason I gave it 4 stars rather than 5 is because it took about and hour and a half, which is longer than expected. To their credit though, it was a Saturday morning and they were slammed. They multi tasked well and the teamwork between all the crew was impressive. I'm going back. read more

Jamaal was awesome! Great customer service from the 3 gentlemen working this sunny Tuesday morning! I always come back! Thank you fellas! God bless! read more

I had some extra time and it was time to treat my car to an oil change. No real wait, aside from the minute or so for a tech to ground guide me onto the bay. Light check, tire check, oil change & they were kind enough to install my new wipers (which were in my back seat) when I mentioned I have trouble doing the removal. Such a personable and efficient team at store 2063! read more

I was driving my company car up from Portland and needed to get the oil changed ASAP as I was over my mileage for recommended service. I came to the Jiffy Lube at 24037 104th st in Kent right as they opened. Brandy was the only one there but she quickly checked in my car and got to work. My vehicle was serviced quickly, professionally and with a great attitude. Thank you Brandy. read more

Do you like getting ripped off, lied to and cheated? If you go here, you will get ripped off! I went into this location to get a standard oil change. The employee looked up my car info in the Jiffy Lubes records and told me that I had used full synthetic oil before and if I went back to conventional oil, it would ruin my engine. I confronted him and told him that I never heard of this before. He insisted that it was true and told me to go do some research. I looked it up on my smart phone and again confronted him with my findings from valvoline.com. He told me that valvoline was wrong and that his statement was correct. (Source here: http://www.valvoline.com/car-care/motor-oil-myths/) After continuing to debate with him, he insisted that he was correct and he knew because Jiffy Lube sends him all over the world to go to motor oil classes in Las Vegas, New York, California and etc. He was very pushy and non customer serviced focused. I feel like I was ripped off and cheated by this employee and Jiffy Lube during my visit. Your employee lied and argued with me over a statement that he made in attempts to up sell me on a more expensive grade of oil. To sum up, I WILL NEVER GO BACK TO JIFFY LUBE AGAIN and suggest you not to go there either. I would recommend a firestone instead that will provide better customer service and service quality. Thank you! read more

Jiffy Lube - Jiffy Lube sucks! - Oil Change Stations Near Me - Kent, Washington

They got me in right away and very friendly right. We all laughed and had a good time while getting my oil change. Ricky aka Ricky Bobby was amazing and also Jose was funny with his jokes. Definitely would come back for my next oil change. read more

Went here to get my oil changed this morning, they charged me $130 for the service, literally drove it 2 miles before my car started rattling and smoking and imagine my surprise when I popped the hood and oil was spilt everywhere. I got lucky there was another jiffy lube nearby and they were able to clean up all the oil and fix the issue for me. I drove back to this jiffy lube and the manager there (who did the oil change by the way) did not take any accountability, kept talking over me and tried to talk me out of having my car inspected for any damage his negligence caused. They gave me the number to customer car and I still have not received a call back! DO NOT GO HERE! read more

If you're in need of a quick and hassle free oil change Jiffy Lube has you covered. The crew here go above and beyond to meet your needs. Special thanks to Eddie, Jose, Julio and Ricky for getting me in and out with crystal clear headlight restoration and topping off all my fluids. read more

Short staffed and they still got me in in excellent time and worked hard the entire time I was there! Great staff and service was excellent and friendly! Definitely be back for my next oil change! read more

This has to be the slowest jiffy lube I have ever been to. Workers walking around like they have no idea what is going on. I have been here for an hour and they keep walking around my car like no one knows what is go read more

Everyone is so nice and helpful here! I drive a BMW and the first time I came here to get an oil change (super close to my house) they did not have the right type of oil my car required so the manager went out of his way to order it from BMW at no extra cost which was sooooo amazing. Now they make sure they have the oil my car requires stocked, I would never trust anyone else but them to take care of my car thank you Kent Jiffy Lube!! read more

Bunch of kids who don't know what they are doing. Left from getting an oil change to 2 flat tires and my starter making a crazy noise when I try to start my car. Wow. read more

I stopped by this yesterday morning with my wife's car for an oil change. I was met in the lot by a young man who asked " how can I help". I replied, I would like an oil change please. He asked if I had this car in for an oil change before, I said no. I have taken my own car there many times over the years. He said do you know what our prices are? I said not exactly, but I have a coupon. He says lots of people drive off when they find out how expensive we are and told me for 20W it would be $69.95 or $89.95 if I wanted synthetic. I replied, "I would really like to get the oil changed". He then told me I did not need to cop an attitude with him. At that point I told him actually yes now I did need to cop an attitude and parked my car to find the manager. Upon entering the store, the first young man was behind the manager making more disrespectful comments. I stated to the manager, I want you to know why I am not buying your service today and started to recount the exchange. The first young man started inserting himself and I sternly told him that I had heard enough from him at which point he says see he is such a joke, this guy is a joke. The manager never uttered a word, no apology, no effort to save my business? I am posting this because this is someone's business, someone is paying these two. You may want to rethink that? By the way, got my oil changed across the street for $33.00 at Triz Automotive. Taking two other family cars there this afternoon read more

Some of the worst experiences I've had when it came to oil change. 1. Everything is 2x the price of other places, 2. They take advantage of everyone who isn't completely knowledgeable when it comes to cars. I've watched them lie their way through an expensive sale to an elderly lady before, 3. They claimed I "HAVE" to get things done, 4. The rock chip guy will bullcrap his way into any sale. He tried the "that rock chip will turn into a crack in no time" about 3 times. Still isn't a crack. 5. Over the hand full of times I went in, they would lose screws to the splash guard on the bottom of my car until eventually it fell off while driving on the freeway. Thanks for that. 6. Their inexperience is very evident. They act as if they all hate their jobs. 7. They kept trying to convince me that my synthetic oil NEEDED to be changed every 3,000 miles. It's really 5,000. Do yourself a favor, and get some better service up the road at Firestone across from Chevron. Haven't really had much of any sort of problem there, and their service is usually great. read more

Prompt and friendly service. I will definitely be back for my next oil change. And will be up selling this Jiffy Lube to everyone I see

I bring my car 2005 volvo xc90 for transmission fluid exchange, so far so good. Their service is excellent and helpful. The car looks better now, the transmission gear run smoothly, there is no slipping gear, all perfectly fine. read more

UPDATE: I've heard from another friend who also hates this place because they screwed up an oil change. They don't learn. Upselling incompetents. They were rude to me when I declined all the "you're gonna die if you don't buy more" add-ons, and now my friend is suing them because they put power steering fluid in her brake line, and told her she "can't prove it." Vote with your feet. Don't go here! read more