Firestone has always been one of my go-to options for vehicle maintenance, but this Gresham location on Burnside is making me seriously reconsider. They damaged my vehicle--and then tried to brush it off like nothing happened. I brought in my Impreza hatchback for an alignment. The service tech was friendly, and I explained that my main concern was a violent vibration in the brake pedal whenever I braked at highway speeds. Other shops had tossed around different causes--warped rotors, bad alignment, unbalanced tires. Since I already had a lifetime alignment package with Firestone, I figured I'd start there. When the car was ready to be taken off the lift, the same tech carefully backed it out while the store manager, Jose, and another employee watched. As the rear tires reached the ramp, I heard a crunch and instantly felt something was wrong. It looked like the car had bottomed out. They tried several times to place blocks under the rear tires for support, but when the car finally hit the ground, it was obvious something had been damaged--a plastic panel was now hanging from the bottom of the car between the front and rear doors on the driver's side. Jose tried to downplay the situation, saying the piece wasn't important and, word for word, "nothing that we damaged, it's just the way it is because your car is very low." Regardless of the car's ground clearance, it was clear he didn't want to take accountability for his team's mistake. To his credit, Jose eventually did order a replacement piece, but it took some convincing--and throughout the conversation, he spoke to me as if I didn't know what I was talking about. I'm not a mechanic, sure, but I do know that if you see a vehicle starting to bottom out, you stop it before it causes damage. What's the point of watching if you're not going to intervene? Another employee even tried to blame the damage on my aftermarket wheels, claiming that's why the car sat lower. But just moments before, he had asked Jose if Imprezas come this low from the factory. Let's be real--whether the car sits low or not, precautions should've been in place. Someone should have been actually spotting to make sure this exact thing didn't happen. Then, to make matters worse, I received the emailed invoice afterward and noticed two serious red flags: my signature had been forged--literally just a curved line--and the mileage was completely wrong. They had entered a number nearly double my actual odometer reading which I believe gets reported to CarFax making it harder for me when/if I decide to sell the car for incorrect odometer reading. If that doesn't speak to the ethical standards at this location, I'm not sure what does. In the end, the team at this location made excuses instead of taking full responsibility. I've had alignments done at the Happy Valley Firestone with zero issues. This experience was a complete letdown. read more

Need to retract statement yes if hole in tire is close to edge its hard to patch and yes Subarus need to have all tires replaced because of (AWD) all wheel drive, so I retract my statement but Les Schwab did fix my tire read more

I've been going to Firestone for over 10 years, and what keeps me coming back is the great service and people, especially Spencer. He's helped me multiple times and is always friendly, honest, and never pushy, which I really appreciate. You can tell he genuinely cares about his customers and takes pride in his work. Employees like him are the reason I continue to trust Firestone with my car. read more

Firestone Complete Auto Care - Waiting area - Tires Near Me - Gresham, Oregon

My car was dealing with a lot of issues so I brought it into this shop, I was helped by Spencer at the front counter who was very transparent and honest about pricing and detail. Technician Xavier worked on my car. He was very efficient, precise, and thorough. I asked for a regular check up and he filled my oil for free! Very kind and thoughtful. 10/10 location. read more

Came for tire service & got everything I needed. Customer service was fantastic. Quality work & care taken to my vehicle. My car is heavily modified & they took that into consideration with the work I needed done so that everything would go smoothly. They were all very welcoming & helped me sort out everything. Good prices & very mindful of how my car's body kit & suspension is so, they used a special setup to work on my car safely. Jose, Michael, & Victor were great. I will be coming back here for any work I need done in the future. read more

Firestone Complete Auto Care - Tires Near Me - Gresham, Oregon

Always service with a smile. And so patient with me unlimited free alignments is super nice too!

We were going to Bend when a tire icon appeared on the dashboard; a filling station tried to put air in; no good; said we needed a new tire; Sunday, this place said on phone if we could get there, they would put us in...we backtracked 12 miles, and Xavier came out, examined the tire, tried to put air in, but VALVE was loose...he tightened it, than filled the tire, he checked 3 other tires, refused to bill us, and we were on our way home, no issue! He could have sold us $1000 in tires (all-wheel Subaru), but he fixed the issue! Xavier is a great employee, and he deserves a RAISE!--Mike L. read more

Paid $65 dollars for a check engine light from these folks to tell me what was wrong with it. They said 7.980 dollars for repairs! 2013 Subaru $20.00 Map Sensor was replaced from the auto part store. The check engine light was off after the sensor was replaced. Utube your problems. Get your answer from Utube!. Never will I ever go to them again! Just brought $800 in tires from them less then a month ago. I will not spend another dime with them. read more

Had a flat tire and got in same day for a patch. excellent service from Xavier and the people at Firestone

Very helpful and insightful when I came to them needing some help. Jose was very friendly and helped greatly.

I had a appointment at 8 am , drive there ( after putting air in my flat tire) in the ice and snow. A man comes out and says " can I help you" ( really rudely) I said Yes, I have a appointment. He says WHAT TIME ? I said 8 am he says... Nope! I canceled it. I said what when, he didn't respond I said I just checked my email, and it's my appointment was still confirmed and I called him he said nope I just did it about 10 minutes ago. Are you kidding me so I just called and checked my e-mail drove in the ice and snow and you're telling me 10 minutes before you cancel my appointment well not enough people and he walked off. That guy definitely needs to be fired I will never deal with Firestone again nobody should come to this business! read more

They were amazing! The technician was super amazing, he let my son watch and help and explained everything to him as they were doing it. The guy in the front was amazing too. He explained everything in a way that it could be understood. I got good tires for a great price! read more

Helpful friendly guy at the desk. TV on really loud to court TV is hilariously distracting. My tires are great. I thought I needed 4 he convinced me only two and align my tires. Happily drove off into the sunset. read more

Firestone Complete Auto Care - Building - Tires Near Me - Gresham, Oregon

In the past they have been great but lately I can't get anyone to answer the phone to make an appointment

Ok... lots of bad reviews... like Jiffy Lube (who I go to sometimes for my daily driver Honda Pilot to get cheap Oil Changes) I went here to get a quick 21.99 oil change (out the door price) I figure I could do it myself for 16 bucks, I will pay 5 to not have to! Why the bad reviews? I feel people are going here for tires, and work... Go to a specialized spot for work... I would never use them as a shop... Go to a Les Schwab or Discount for tires... I went here, they made a last minute appointment, they had me book 3 days out to get the last slot (1hr before close) I was one of 2 cars there, Oil change took 40 minutes... was it long, yes, but that is life. No fault there. Did they try to trick me or sell me on stuff? They told me of a promo for fuel system cleaner for 8.99... I passed, they let it go. Came back after the oil change and inspection, this is where they hammer you. His words 'everything looks great, it is well taken care of, but you may need new tires at the end of the year' wham bam thank you ma'am read more

Wow what a terrible experience didn't even make it to the appointment! DO NOT COME HERE! I made an appointment online to have a check rngine light diagnosed, some head lights and tail lights changed and an oil change. I got a confirmation email that my appointment was confirmed and then a second one telling me to call the store? I called and spoke with Morgan who was not helpful. They booked multiple people for my 9am appointment and I could either spend all morning waiting around or come back in a few weeks for another appointment. Then I get informed that they can't do any sort of diagnostics on the weekends only M-F, why even put this as a service to have done on a weekend appointment. And to top it off they stated they can't install customer supplied parts (I had previously bought my own lights from Napa just need the labor done) instead Morgan quotes me $70+ for just one headlight bulb NOT INCLUDING LABOR! Wow way to really price gauge people. Terrible attempt at service go anywhere else if you need simple work done. read more

I had the worst experience today with this Firestone in Gresham. I spoke to the sit in service manager Tony since yesterday calling to confirm price, availability and ability to get 6 new tires. I called again this morning to confirm I can come in. I get there and get told they can't do my vehicle. Tony sends me to GCR saying they are the same company they will have the tires and honor my price. I get to GCR they inform me they are not the same company, do not have my tires and will charge me $200+ more than what Firestone quoted me. Tony was just complaining about being moved from one store to the next because people couldn't pass a background or drug screen. It seems like they should focus more on custom service and having an employee that cares not to waste a customers gas and time read more

Great service, everyone was great and they got my car done pretty speedy! Don't rely on the estimate online though it was a few hundred more than I was quoted for new tires, and they weren't balanced after (I have since gotten it done) but it was an overall good experience read more

I've bought tires here a couple times, and gotten several oil changes. My experience has always been fine. Never super-amazing, but they deliver what they promise, and I think the prices are probably in line with the competition. I'd probably go with 3 stars as just average, although they are really the only car maintenance place of their type open on Sunday. So that gets a 4th star for convenience. (When coupled with Gresham Ford that is open on weekday evenings until 10pm, there really aren't too many minor car maintenance things you can't get taken care of on an evening/weekend). read more

I had set up an appointment for alignment online. The website said if the spot is unavailable someone at the shop will call to set up a different appointment. I had no call and now no alignment. Very disappointed in the customer service at this location. I asked for the store manager and he was on vacation so i asked for the second in charge (Wilson), if he had numbers to district manager or area manager and they didn't have any of those numbers. What locations or employees don't know the numbers to the upper management. Poor customer service and poor management of scheduling system. Was not happy about driving half an hour to know i didn't get an appointment. Area Manager Sean Espinosa needs to reevaluate the way they run their business. read more

the fact that they are open on Sunday and no one else in town is got them our business. The friendly and efficient service will bring us back! read more

I've been going to Firestone Complete for many years in different locations that I've lived across the U.S. One thing that has been consistent for me, including this location, is honesty. I was just in to get my brakes checked and they mentioned that my tires need replacing. Expecting to hear that all four need to be replaced, the technician (Jack) was very honest and straight forward telling me that only two were in trouble and the other two were fine (due to alignment issues). Anywhere else I would've taken my car, I feel that I would've been taken advantage of just given the fact that I'm a woman. I'll continue to take my cars to Firestone, specifically this location, due to their excellent service. read more

This location is the worst. I absolutely cannot stand Jay, the manager. He is very pushy and talks to customers like they're beneath him and like WE need HIM. He is very unprofessional. He told me they will not fix the specific issue I was experiencing with my vehicle until I agree to a full inspection since supposedly they can't get to the root of the issue unless they do this. The other mechanics are great, they get the job done. I feel bad for them because of who their manager is but they work hard and it shows. I commend all of them for getting my car fixed in a timely manner and they do it right the first time. Jack is also another guy who is very nice, he makes me feel welcomed. I no longer go to that Firestone location anymore but I wanted to at least commend the mechanics and Jack. Thanks for all of your hard work. read more

Great experience working with the service staff. Brought in my BMW 530i for one tire puncture, and after performing a thorough inspection of my vehicle's tires, their mechanic discovered a second punctured tire along with extreme uneven wear due to vehicle misalignment. Although a bit of bad news to hear their recommendation for all new tires and alignment, they anticipated my need and ordered the tires right away. After consulting with my regular mechanic, I returned to install the new tires and fix my vehicle's alignment, and even got a bit of discount for getting four new tires at once. All repairs performed quickly and thoroughly. Good experience overall. Would bring my vehicle here for all tire issues. read more

If I could give this place 0 stars I would! Took it in and let them know there was a noise under the hood and something was wrong with my truck. They said everything was fine! Two days later...I broke down on the bridge on the way home with kids in the car! Water pump went out...terrible! Just terrible! NEVER will I take my truck there again! They took ZERO responsibility for the mistake of overlooking the water pump! NEVER will I take it there! They didn't even care! I asked them to fix it and they said "that's not going to happen!" read more

Made an appointment on Thursday. Showed up at scheduled time the next day. Thought I needed brakes due to mileage on my truck. Manager took me and showed me all the pads and rotors after they removed wheels for brake inspection. Everything was good. They rotated the tires and charged me zero! Great customer service. Bought tires here and going to start doing my services here as well. read more

Staff was rude. He picked up the phone and answered it when I was talking to him and I had a appointment set up with them and the jackass says I wasnt in the system when I showed up for an appointment read more

My husband worked right next to this store and we were heading out of town the next and had to fix a slow leak. For about $15 they could fix the flat if it was not to hard to fix. We were told that the hole was in a place that the repair is not covered by the $15. So the next day, losing time for packing, I took the car to Les Shwab where they fixed it for free. We did get an oil change for $26 and we were not charged for the attemped to fix he flat. The customer service was good and they were sorry and explain why they could not fix it. If you need to fix a flat, go to Shwab. For other car/tire needs, they are a good place to check out. read more

very seldom do I feel the need to give one star on any review. But I am very insulted. I have never gone to Firestone before. So this was my first experience. I had been researching tires online and found a great tire and they had a sale" buy 3 get 1 free". So I made an appt onine with my quote a few days in advance knowing I had a day off. I arrived on time to my appt. They took my keys told me to come back in an hour. So, I went shopping.I came back 40 minutes later and THEN they said that they can't find one of the tires. So not only was my appt scheduled days ahead of time so they KNEW i was coming in, they had my car for 40 minutes, and they didn't realized they were missing a tire until I got back??? The tire I wanted was the affinity touring tire 70k. Reg price they are about $95.00 a tire. They called me over and explained a tire is missing so they only have 3.. He tells me can offer me a set of different tires for the same price (he really tried to imply he was lowering the price for me). He walks me to the wall display and he offers me a 65k tire. FR710 and explains it's basically the same tire.. so he was offering me a "deal" to sell it to me for the same quote price as the affinity touring. I had never looked up the FR710 and so I declined and asked him to get the other affinity tire and I'd come back later, But, when I got home and looked at the FR710 and did a quote just to compare how much money he was taking off the price as he made it seem, I as pissed because the quote I got is LESS then the quote I have for the affinity but he was going to be "nice" and sell them for the same price?? WTH?? YOU screwed up my appt. wasted my time, and then you are going to rip me off as a favor?? NO THANK YOU. the FR710 reg price is $15.00 PER TIRE LESS then the affinity touring I was quoted and showed up to purchase.. Most places that just screwed up would offer a higher quality tire as a replacement not a cheaper tire for the same price!!!! But apparently that isn't how Firestone does business. It's been a long time since I have felt someone was trying to push me over because I was female. That is how I felt and so, I ended up just cancelling the quote and going somewhere else. read more

Always been very helpful and have very reasonable fees (many times even charge less than I expected for the quality of work including alignment, oil change, and new tires). Great customer service! read more

Thank You Firestone Main Headquarters !! I called them and they called the local Firestone I went to, while I was on the line -They told me to bring my car in, back to them the next morning -I did, and after about 2 hours they fixed my car from what previously was done --No more car shutting off at the light or even the rumbling that it is about to shut off - The following morning when I stated my car there was no longer the large puff of smoke --Thanks Again Firestone Headquarters !!! read more

Awesome service. Was able to get an appointment right away. The location is really good. Easy to find with plenty of parking. Clean waiting area, lots of magazines to read and tv to watch as you pass the time. My car was done before I knew it and now I have the rest of my day off to do as I please. Yay! read more

Came in with a flat tire (as well as a flat spare tire - yeah, I am that lucky) shortly before they were closing. The guys were more than willing to get me in within such a short time frame. With friendly and efficient service, I would definitely come back if I needed to. read more

we always get the best care here and also the employees are always willing to help us with any specials or deals currently available that we might not have known about, they are actually into helping you save money.. even though we usually work with the same person, Jay , if we ever find ourselves working with another employee they are always the same amount of courteous and cool. read more

Don't do business with them. First of all their prices they advertise are for the tires only as if you took them out the door. They nickel and dime you (more like dollar and 50 dollar you) and before you know it the price which you are paying are more than the competitors. I purchased the road side service which was also a scam... I brought my tire in with a puncture and they said it couldn't be fixed... I paid for another tire after they measured the tread use (Only have the tire a few months) and the tire ending being almost as much as when I bought it new. I then took the tire with a puncture (just out of curiosity) to Les Schwab and they were getting ready to fix it for free which then I told them what had just occurred. I will not do business with these thieves again. read more

Drive past this place all the time on my way to Les Schwab but had a flat and was running late for work. Stopped in for what should've been a quick fix. Waited for 30 minutes for them to tell me tire was "un-repairable". Bummer. But I thought that might be worst case so I brought a spare full size wheel in case. They quoted me a high price for 1 tire. Didn't like the price so I said no thanks but asked for help putting my other wheel in my trunk on the car (while the car was still up on the lift and other wheel off). Guy says, "yeah, but that'll be $10". I was floored! 10 bucks to put a wheel on the car?! Again, car was on lift and they still had to put the wheel which I originally came in for on the car. Les Schwab would have never nickel and dimed their customer for an ask as simple as that. Should have went with my gut and skipped this place. Nolan's Point S or Les Schwab only for now on. read more

Had a set of new tires installed on my suv. Made an appointment with the store. I was in and out within the time frame quoted. One of the issues was somehow when mounting the tires, they scrapped up the chrome on a couple of the rims. But the major issue is, I received a slight discount but the store would not honor the tire price from Costco to include installation. I was informed since it's a membership store, they will not honor. I wish it would have indicated that on the web page. At the same time I have learned that there are other brands that do a better job and are less expensive. read more

We broke down from Caldwell Idaho on our way to Portland. We ended up referred by a tow truck tire to Firestone. We were stranded for 2 days there and they worked overtime and let us hang out there for 2 days till they found the prob and fixed. Everyone there was nice, courteous, and caring and didn't overcharge us. Thank you so much Firestone !!!! read more

I just took in my new to me car. I have had my new car for only a week. I wanted to have an oil change and see what else needed work. My husband and I both checked the car before I left for scratches etc..When I got there they did a preliminary check and saw the same things we had. When I went to pick up my car they said the front driver side Center cap was missing. It was NOT! I see that wheel evertime I go to drive it..and then I noticed that my ride is way more bumpy not smooth as it had been. They told me before I left the front wheel was off-balance only a little. Ut before I went there it was a smooth ride not likenit is now..so not only did they lose or stole my Center wheel cap they also un balanced my wheels..better to go to honest 1 down the street. DONT GO TO FIRESTONE! YOU WILL REGRET IT AND IT WILL XLCOST YOU MORE THAN IT SHOULD! read more

Always the best service! They've helped with tires, brakes, keeping my cars warranty valid with regular maintenance.