My mom went to go get a standard oil change and get her wheels rotated, balanced and aligned on Saturday March 14th. On Monday March 16th, she noticed that there was a strong burn smell coming from her engine. When they opened the hood, there was oil EVERYWHERE! It was all over the engine, the top of the hood, coming down the front grill. Every crevice was oil. When we took it back to Firestone, they found that the technician forgot to screw the oil cap on. They supposedly cleaned it up but as you can see from the pics, they did a a crappy job. Just like they did with the oil change. Firestone used to provide such good service back in the day. Now they hire mediocre technicians and don't provide the same level of quality service as they used to. What happened Firestone? You just lost five customers. Yes. FIVE. My family all used to come here for all their maintenance needs. Stay away from Firestone!! They have incompetent workers. read more

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If I could give this place a negative zero I would!! Horrible place do NOT go here! I went in for a oil leak and got my car back with a oil leak! Charged me 800.00 to do nothing! Sean and kaylee have the worst customers service skills I have ever came across. Do not go here. read more

Avoid this place at all cost they could care less about your business. Went in very hesitantly to get several things done to my vehicle and in the middle of me explaining what I needed the man decided to pick up the phone and call to see if a part was available for another pissed off customer completely blowing me off. Very rude and zero customer service. I decided to leave and take my vehicle to the dealer for service. I paid more but at least felt way more comfortable there. So do yourself a favor and pay the little bit extra and go somewhere else there is a reason this place has a ton of one star reviews. :) hope this helps read more

I've been bringing my cars here since I moved into the area in 2012. Never had an issue until today. Scheduling an appointment means nothing. Brought my car at the scheduled time. The service was supposed to only take an hour. I came back 3 hours later and my car had not been worked on. I wouldn't have minded the delay had the person that checked me in been upfront and informed me they were short-handed. They never communicated this was the case. The new manager seemed completely overwhelmed and in over his head. I don't think I will be taking any of my vehicles to this store. It was blatantly obvious the store was in disarray and mismanaged. read more

I've taken my car to Firestone and then had ​to go to ​another repair shop to fix their expensive mistake or because tires purchased there were said to be defective by another repair shop's mechanic. I have all paperwork proof too. I am no longer going to Firestone even though it is at a convenient location. read more

This morning my Daughter with her "3-year old son" had a flat across the street from this Firestone location 1820 N. Pebble Creek Parkway in Goodyear. She drove the car into Firestone and went inside to ask if they could help her. They told her they couldn't touch the car for at least 5 hours. She was up front saying these were new tires were under warranty with Discount Tire and asked if they could at least change out the spare for her since and again rudely responded "can't help you" even though she offered to pay for the labor. I had her call roadside assistance with my insurance company and they had a truck there in less than 10 minutes and replaced with spare in Firestone's parking lot. After that she went directly to Discount Tire on McDowell in Goodyear and was taken care of immiedialtly even though they had a full lobby already . By the way "no customers were in the Firestone waiting room. This seems to be the normal customer experience for Firestone that I have seen over the years and not just with this location. However I have never had an issue or complaint dealing with Discount/America's Tire ever, great service -great people. read more

I am very dissatisfied with Firestone on Pebblecreek Pkwy. Not only is the customer service horrible, they are price gouging they're customers. They had the guts to quote me $36.99 for an air filter when Autozone sells it for $14.00. It's pretty sad that this business is this unethical. I'm so glad that AAA Auto Repair and Valvoline are going in right next to them. Hopefully the competition will force them to get their act together. I do not recommend Firestone. Looking forward to trying AAA Auto Repair read more

Took my vehicle and for my appointment at 3:00 in the afternoon Sat for 45 minutes still hadn't taken my Vehicle in I left but made another appointment 2 days later 1st thing in the morning get there early Sat for 15 minutes said how long are you guys gonna be all where will be able to get to you for 45 minutes I finally got up and left took it down the road too Valvoline Drove my car right in had my oil changed in 15 minutes will never ever Never go back to Firestone on Van Buren be warned you'll never get your work done properly or on time read more

Don't come to this location. They will waste your time. No point in making an appointment, they over book so much they will never make it to your car. I've tried using this location more than once and they always keep your car longer than they say they will. read more

My wife called this location to make an appointment to repair a small leak in a still good tire. When she got there she was told they could not fix the tire because AZ has a law stating no tires over 4 years old could be repaired and she would have to buy new tires. When I went back to the store with her I was told that there was no law in AZ that says they can't repair the tire, it's just a recommendation. WHEN WILL THESE TYPES OF BUSINESS STOP TRYING TO TAKE ADVANTAGE OF THEIR FEMALE CUSTOMERS!! I have had word done here before, but never again. DONT DO BUSINESS WITH PEOPLE YOU CANT TRUST. read more

This is a good place to take your car too. I like Firestone in general because they are open on the weekends, the honor their brand even if you didn't buy the tires from them and the lifetime Alignments are a great deal. Sean and staff have been professional and they educated on my car and let me look underneath my car with them. Me personally have had a good experience at this location. read more

I had an appointment for an oil change at 8:30 am. I dropped off my vehicle and told them I had an appointment and that I could leave it for about 5 hours. The guy said that was no problem. It helps them out. I called to check up on it at 3:30 and they still had not done the oil change but my vehicle was next. They close at 6 pm so I decided to show up at 5:30 and NO oil change. Manager is horrible and should not even be a manager. The employee stated, "I'm going to be honest, we have been really busy". Really? So why not call me and tell me that you can't do the oil change? Why accept vehicles that you cannot work on? Why have a scheduling system? All the manager can say is "sorry". Sorry for not doing your job? Dude you need management training. Firestone is a joke! If you had great service, just wait, your turn for bad service is coming. read more

Normally i would give 4 and 5 star. But not this time. They screwed up our appointment twice. I'm not going to take a chance a third time. I'm taking the car somewhere else. All we needed done is a tire rotate and balance. read more

I needed a wheel alignment as the steering wheel would often shimmy. After the alignment, that shimmy went away! Good job, Firestone.

I called ahead and made an appointment to get a new tire. I was quoted a price and told I could be there at 5 pm. When I got there they denied speaking to me, said they didn't have the tire and were closing soon even though their website says they're open until 7 pm. It's really gone downhill since Sean left. read more

Answer your phones. Ever since you went to centralized phone screening, I can NEVER speak to anyone at a store. The Canyon Trails store had no issues and performed magnificently. Your other two stores in the area I spent over 15 minutes on hold waiting to speak to someone in hopes of finding out if they could fix my tire. Mind you this was at 5:00 pm, two hours before they closed. Since the tires were warrantied, I needed to go to one of your stores. I drove to the closest one who told me they couldn't take care of me until the next morning. I was willing to wait. Answer was still no. This wasn't the quality of care your company presented when I spent $1400 on tires. So I put air in my tire and proceeded to drive to the next nearest store, 12.5 miles away. Upon arriving I was told the exact same thing as the first store. By the time I reached Canyon Trails I was pretty heated. Can't call and speak to a person, can't get promised service, but you provide curbside service? Yay!!! How about you hold up to your commitments. read more

The WORST customer service ever! I walked in no one acknowledged for awhile I was standing right in front of a female she could have one moment. The supervisor finally acknowledged me. I was late 5 mins if even that because of work I needed an oil change before we left town next day. They refused said I can leave it over night and they would get to it sometime tomorrow which we were leaving early in the morning so that wouldn't work. They told me u could go next door to Valvoline which I did and they were freaking AMAZING EXCELLENT CUSTOMER SERVICE had me in and out within 15 mins. I drove by FIRESTONE and people that were there when I went originally were still waiting outside. I will NEVER book an appointment there again and I even got a year alignment!!!! If I could put no stars that's what they would get read more

So grateful for them! We had a flat on our way back home to CA. Firestone got us in right away and replaced our spare. Excellent, quick service. Highly recommend them. read more

Was told that service for my tire would only take 1 hour to 1 1/2 and specifically told him I'd be waiting here. Job took 3 1/2 hours and when I asked why it took so long he claimed I told him I was in no rush so he decided to take cars ahead of mine. Was late to work because of this. Do not recommend coming here to anyone. You can find a place that does just as good of work if not better for cheaper. The convenience of these being on corners near you isn't worth it. read more

Took my car to Big O tires and they found the leak and fix it immediately. Very disappointed in Firestone.

Dropped the car off on a Saturday afternoon and by Monday at 630 pm they still had not fixed the car. Not only that, the cost had gone from a quote of $1700 to $ 2100 plus tax!!!!!!! BUT STILL NOT READY TO DRIVE. Can they still charge you full price if the job isn't done? Not feeling overly confident about the situation. Part 2 - got the car back and the a/c not getting anywhere near cold enough, so not repaired and some how we mysteriously needed a new radiator. The car was absolutely filthy and their answer was " yeah that happens". This story could go on and on and on but I'm so fed up now I can't go on. read more

Firestone Complete Auto Care - What a mess! Car WAS spotless! - Auto Repair Near Me - Goodyear, Arizona

Not a good start: my appointment wasn't in their system and despite being told they could get me in right away, the "about an hour" needed to look over my car is now pushing 105 minutes. Otherwise, they verified what a different shop told me and their prices were about the same. read more

Firestone Complete Auto Care - Auto Repair Near Me - Goodyear, Arizona

I been bringing my car here for several year. This will be my last time. I bough brand new sets of tires here. So when it time for a rotation I brought it back for them to rotate. Well let say they half ass everything at best. I'm not even sure if everything is put back right. I can only see what is in plain sight. First problem. Brought my car in with 4 center cap. Came back home to find only 3. Called and informed them. They said they were gonna order me a new one. Never called me back this is going on week 2. Second problem! They most likely rush through like they did for the wheel and forgot to secure my latch at bottom of the car where you attached the lift. Needles to say because they fail to secure it. It got ripped off when I drove it in last week storm. If you value your car don't bring it to these guys. I know why they get it done so fast!! It's way they don't do it correctly. They just half ass everything. read more

Firestone Complete Auto Care - Before and how it suppose to look! Photo taken of opposite side to show what it should look like. - Auto Repair Near Me - Goodyear, Arizona

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I've been a Firestone customer for the last 5+ years. Unfortunately, this location lacks in customer service. It took them 15 minutes to get the oil changed in my car, and when I asked "he's done with my car" I was told in a defensive manner " Didn't you see him do it?", to which responded, I was just wondering as I hadn't gotten comfortable with my book. I'm sorry if I offended you by asking. He then goes on to say "it's the end of the day and they are ready to go home. Now, I'm worried if a half a** job was done. I'll have to be diligent in making sure my car doesn't leave oil spots in the driveway or smoke coming out of the engine. Now, the gentleman that checked me out was apologetic when I mentioned the conversation. My belief is it doesn't matter if it's the end of the day, until you close your doors, you are to be attentive to your customers. Your customers should not be a hindrance to your our work, they are the purpose as to why your doors are open. read more

sent my wife in to get a battery replaced, she was there almost 5 hours to do a simple battery replacement. the reason i decided to go there , is i thought it would be easier than going to dealer, man what a mistake. have had good luck at other firestones in the past, but will not be going back again. crazy that the dealer is a better choice!!! read more

Called a week earlier was given a quote for 24 bucks get here and they say 55 bucks. Could have gone to Honda dealership got an oil change and a car wash for under 50. Cant wait to see what they say about the car. read more

Brought my car on at 3:40 pm on June 15,2021 for a blown front tire. Requested two new front tires be put on car. Was told by Sean that it would be 1 1/2 hours as they had two in front of me. Here it is 6:00 pm and they still have not gotten to my car. Called from the waiting room as no one was inside and hadn't been for awhile. Phone was answered from the shop area by a mechanic who got snotty with me and told me I could wait or take my keys and ho, as he had an ADDITIONAL two in front of me. I asked him just where I was going to go with a blown tire. His reply was I don't know. Do not come here unless you enjoy being lied to and talked at in a snotty attitude, and pretty much being told your business isn't important. I am contacting management in the morning. read more

This place pisses me off. I hate hat fact I bought my tired from here. Got a nail in my tire. Called and they said be in at 6 pm and we will get you taken care of. Sean the manager is cool but the rest OMG clueless. They said I would be done by closing 7 pm. I was ok with it. Now at 715 I HAD ask is anyone going to look at my truck. I think I was forgotten. If anyone ever comes here with an appointment or just showing up double or triple the time quoted. I will go with discount next time as I always have in the pat. Lesson learned. read more

Great experience at Fire Stone! John the store manager helped me out with my Jeep right before they closed. In most cases when I've gone into vehicle repair shops before they close I'm turned away or they are pretty upset that have to squeeze in another customer an hour before close, But not Firestone. John was extremely helpful and kind as well as the lady at the register. I most definitely will see them for all my auto needs from now on. I feel as if i made some new friends. Thank guys!!! read more

Showed up early (1220) for my 1230 appointment. Vehicle was due for an alignment. Vehicle did not enter the device area until 1:40pm. An hour and 10 minutes after my scheduled appointment time. Vehicle was not released to me until nearly 3pm. The only adjustments made to my vehicle were was the toe alignment. A VERY simple adjustment. Unacceptable. If I did not previously purchase the alignment for life program I would not return here. Was I ever told sorry for my 2.5 hr wait time for a simple toe adjustment? Nope. I will probably not return there even though I have the life alignment program. I'll cut my losses. What a joke. read more

Went in to get an oil change, a new battery and get fix a leak in my evaporative system (leaks that my emissions test said needed fixing). they wanted $700 for: a new battery oil change the diagnostic test (to look for the leaks) and two valves that "needed" replacing I paid for the diagnostic and oil change $150 paid $120 for a new battery at Walmart instead of the $235 battery and installation from Forestone. Took it to Affordable Auto Care in Mesa. IT WAS MY FREAKING GAS CAP !! $25 later, I pass my emissions test, didn't have to pay for the diagnostic test. Firestone not only charged me up the butt for a diagnostic test but tried to give me unnecessary repair recommendations. I will NEVER go back there. I live in Goodyear and I'd rather drive to East Mesa and get quality care than take it down the street and get screwed over. read more

I was a little hesitant bringing my car over to this Firestone , after reading reviews and me personally don't write to many but , I have to give these guys a high 5. This location is extremely busy , the phones ring off the hook which explains why it' was hard for me to call in. I'm a manger myself of a smaller buisiness.. But the staff was extremely polite even when dealing with a rude over privileged customer who thought she could jump everyone in the waiting room. It's a shame that the only reviews are people complaining so I have to say I was very satisfied , Although the service did take two days I know the frustration and just looking at the parking lot , people have no common sense when they walk in that this is a busy store almost every slot in the parking lot is taken. I've noticed living in Goodyear for the past 13 years that people hear tend to be a little rude when they don't get there way.. if people had courtesy and the happy people put reviews this score would be different ..have a great day everybody and be fair and respectful.. read more

Had a low tire indicator, filled it up, next day, same alert, same tire. Called firestone (where I got my tires) and said I could make an appointment. I'm an audiologist and have scheduled patients all day every day. I called back after thinking about it and Lee answered the phone. Said they close at 7 but they were really backed up and offered to let me come in after hours so they could take a look since they'd still be working late. They worked me in when I got there after 7. Turns out I had a 2 inch nail in my tire. They fixed it and I was out of there within an hour after they checked everything. Customer service was top notch. I'd recommend Firestone in Goodyear in a heartbeat! read more

My mom scheduled an appointment online for 11 am on a Saturday. She never got a confirmation so she called the morning of and after waiting on hold for 10 minutes, she asked if they had her down for 11. When she asked, the man on the phone said anything online was not actually booked because their website is down. There was no warning on the website letting her know that. The man was very rude. Then she asked if he could just check and make sure she did not have an appointment and he told her "Let me finish up here and I'll go check" and then he hung up on her. She got no call back and really didn't feel like she should call back because of this extremely poor customer service. She didn't think she would be helped if she did call back. She's taking it to discount tire now. Firestone was absolutely horrible. I would never recommend this place to anyone. If you are debating going here or not, DONT because they are really mean to sweet ladies like my mom just trying to get her tires and oil changed. read more

Aweful customer service! I took my van in at 10am on a Sunday for an oil change and a new battery. They "couldn't finish it till Monday at 10. They called me at 345 on Sunday to see if I was gonna pick it up on Sunday because if so they would get the battery in on Monday. The manager John was very rude and disrespectful over the phone read more

These guys I'll tell you.... best service ever! They're fast and work hard. I appreciate this location and is my go to for all my car needs! read more

Sean and the rest of the employees always take such good care of my car and my moms when we come here. There is a closer firestone to me but I still choose this location every time. They explain everything so well if something is wrong and work with me every time! Thank you, firestone on pebble creek! read more

Man I can't believe all these negative reviews... probably b/c people like me, who are very satisfied customers neglect to post! I have literally never been to a better Firestone type establishment with better service! Sean, the manager, is a great guy who always updates you on your cars service needs without putting pressure on you the upscale; just informational! One time they felt so bad that my oil change took so long that they voluntarily offered to comp my next oil change. I was very satisfied with that! I really appreciate the great communication and service! I am sure there are horror stories related to people's car breaking down but I can honestly say this place is as good as it gets service wise! Thank you for your efforts!!! read more

Fuck this place. I scheduled an appointment days before going to take my vehicle to get serviced and purchase some tires. Sean said 2 hours tops and my vehicle will be done and ready. I show up to pick up and my vehicle just got on the lift and wheels off. Didn't see a tech in sight for like 30 minutes. So I asked the black lady working the computer and she said "I don't know anything I just work the computer and handle the paperwork" 4 hours later and some change my vehicle is finally on the ground and the tech disappears again for 10 minutes. So fuck this place. Service sucks dick all around. They didn't care plain and simple. Taking my vehicles somewhere else. Thought I'd check this place out. First and last time. read more

We took our sons car here for an oil change- and we really shouldn't have. First they only offer Pennzoil no other options. The oil change was supposed to be 45 minutes it took over 2 hours. The car was perfectly fine then we get home and it's dumping oil all over my driveway. We have to wait till the next Morning to call them - they send someone over who then has us bring it back to the shop. It's at the shop for several more hours only to bring it home and it's STILL Leaking. Now we have to bring it back AGAIN- this is literally 3 days of not being able to drive the car. They lie about what times - one hour is constantly quoted but it's a lie. Won't ever go here again- they should refund my oil change for the waste of time and damages they caused us. read more