1 star I am posting…read morean additional review because Firestone management has still not provided any meaningful follow-up or resolution regarding my formal complaint, Case #2977465. I filed the complaint on June 12, 2026, and followed up repeatedly. An area manager eventually emailed me, and I provided a detailed written timeline explaining what happened, why I had lost confidence in the Galloway Avenue location, and why I was requesting a refund. Since sending that response, I have not received a substantive decision, status update, or further communication addressing my concerns. My primary complaint is now the administrative handling of the matter. Customers should not have to repeatedly pursue a large company for basic communication after reporting a serious service problem. Even when a company disagrees with a refund request, management should acknowledge the documentation, explain its decision, and provide a clear resolution. The continued lack of follow-up gives the impression that Firestone's complaint process is designed to delay rather than resolve legitimate customer concerns. Based on my experience, I cannot recommend the Galloway location, and I have serious concerns about Firestone's regional management and customer-service accountability.

I had the worst experience they do not care about u here they are also in a rush u call for help…read morethe man act like he didn't wanna be there avoid this one for sure never been treated this way

After getting the runaround by other garage, we thankfully started using City Garage for work on…read moreour cars. Everything is on time, at a reasonable cost, and with no upsells added. The work they do is outstanding, and you can trust them not to drain your wallet for no reason. We'll keep coming back here.

I contacted this repair shop to replace pair of motor mounts on an older SUV. I had purchased…read morethe OEM mounts and asked if they could install them. The shop rep, John, said they could do it but would need to charge a labor rate of $225.00/hr. They would charge a labor rate of $140.00/hr if they supplied the parts. I asked why such the difference in labor rate for the same effort, and he stated they needed to cover overhead cost and profit factor of parts is how they able to offer a lower labor rate of $140.00/hr. Having that stated to me, I won't be doing business with them and anyone wanted to take their vehicles in for repair should understand their business model.

Me and my Grandson were out on a Saturday after Thanksgiving and decided to pop in and get the oil…read morechanged. Josh and Travis were both helpful and knowledgeable about my car. The streaks on my windshield were resolved with new wipers that they had in stock. Me and my grandson we're back to gray Saturday shopping in no time at all. Thanks Don P

No one should come here ever refused service for me to get coolant and window washer fluid, last…read moretime I was there they left the oil cap open and blew my engine up because of it. They lie about having certain oils and when you ask for penzoil and they don't have it they will charge you for penzoil but put a lower level oil in it. They will never take accountability for ruining your car and will keep lying saying the manager is not there

Had the opportunity to use Breaks Plus Rowlett, to service my vehicle, Steven G the Store Manager…read moretook great care of my vehicle during the visit. He got my vehicle in for the inspection right away, even though they were busy, after the inspection he took me inside the work bay, so I could see what the issue was first hand. Because he knew the repairs would take a little while, the business provided a ride via Lyft to my house, after a few hours Steven G called to inform me that my repairs would take a little longer than expected, and that they would be keeping it over night. The next morning they called to inform me that the work was complete and ordered a Lyft from my house to Breaks Plus for me to pick up my vehicle. When I arrived, he went over the repairs again to ensure I understood what they did. As an added bonus, Breaks Plus gave me a military discount, that reduced my bill by a couple hundred dollars. All in all, I'd say that I was more than pleased with the service I received. I'm glad that I no longer have to listen to the "Que, Que, Que, sound as I'm driving down the road. Remember sound effects are free...............

I've been a long time loyal customer to Brake's plus. Over the years I've become to know each…read moremanager. I have the personal cell phone to Brandon , and Jason who were previously managers at that location. And I was getting to know Steven because I trusted what he told me and I knew he backed the work like every manager I've come to know. But my most recent experience with Steven off for the recent birth of his child. Left me there with Angelo , I believe. My wife's brake lights wouldn't turn off, my friend who is a mechanic said check switch. I bought one and got the old one out but couldn't get the new clip in to install switch. So I drove my wife's car to brakes plus to keep her safe. The fill in manager asked how he could help. I said my wife's brakes lights wouldn't turn off and asked if they could install the switch I had bought , but couldn't get in. He asked how I knew it was the switch I said my friend said start there , he asked what if this doesn't fix it , then I said I'd happily pay for a diagnosis. The mechanic drove the car back to a bay and about 15 mins later it was running outside the door. They said it was fixed and I asked if the brake lights were off and the trac warning was too. He said brake lights were off that the other light was on, but could turn off after driving it. We got home and brake lights or trac warning light didn't turn off. So we both returned and I was upset. I asked what happen to my wife's car being fixed? He told me they installed the switch like I asked. I told him I wanted it fixed like he told me. I asked if they adjusted it and he told me it wasn't adjustable which it can be. I was yelling and and he grabbed the phone to call the police after he said he wasn't going to work on her car and for me to leave. I left the building and tried slamming door , but a safety mechanism in door prevented that and it was left open. I left the property in my truck , and my wife kept insisting her brakes be fixed so it was safe for her to drive. He threw her out too and said he was calling the police because I broke his door. I made it down the road about 5 minutes from the incident. Rowlett police pulled me over and told me they heard I broke their door and it was $1,200 estimate to get it fixed. I told the officer they got me quick , but how did they get the estimate that quick and he agreed it sounded fishy. But the door appeared to be broke, I said I'd pay damages I caused , but the fill in refused. He pressed charges and I was arrested for criminal mischief and trespassing if I return. Less than an hour later me wife drove by in my truck and the door was working. I have a special needs daughter who rides with my wife often. I coach Special Olympics, I'm not a bad guy, I admit I could've been calmer , but the very recent death of our other daughter 2 months ago has me emotional. But he lied and said work was done and lied about my wife's safety. I've spent probably over $20,000 at that one location. Any other manager wouldn't have let my wife leave the store without functioning lights and would've had kept trying. It wasn't the switch after all. It was the brake light switch stop. A bumper stop on pedals. There was also one brake light out and a running light that could've made y'all more money on the sell, and insuring my wife's safety. We will be filing a complaint and seeking legal action for my false arrest. Picture's added of the lights they felt was safe for my family to drive around on constantly.

Had a clunking noise for months, dealer quoted me $1200 for inner and outer tie rods…read more Came to Road Masters for a second opinion. They diagnosed it properly, freed a seized jam nut, tightened everything, and did an alignment. $230 later, noise is gone and the car feels perfect. No upselling, clear communication, and honest work. Glad I didn't listen to the dealer. Highly recommend.

I only brought my car here for a state inspection. They happened to be the closest inspector to me…read morewhile I was driving and saw that my drive cycle had completed, and I needed to get it done before a check engine light came back on. That said, I could tell from talking to Steve (and also watching him briefly interact with another customer) that he is legit. He reminds me of every mechanic I've really liked and felt like I could trust. You can just tell with some people by how they talk about what they do and how they look you in the eye that they are trying to do the best work they can for you and not just looking at you and seeing dollar signs. I have been going to the same mechanic for 15 years so probably not looking to make a change to that right now -- don't fix what isn't broken, right? -- but If I ever need to take my car somewhere else it will be here.

As soon as I walked in I was greeted by more than one employee, that was nice. I was assisted by…read moreFelix, he was knowledgeable and friendly. He gave me a lil history on his work related injury that's not being covered by the company he's worked for 30 years!! I'm hoping they see this review and help him! I came to get one tire replaced and happy it was covered because the cost of the exact same tire has increased from $200+ to $500+!! The wait is long but bearable with seating, restrooms and air conditioning! I'd recommend because the guys working here are friendly and knowledgeable.

Excellent customer service, a highly skilled team of technicians. Their services are offered and…read moreadvised to me in a manner that is satisfactory. I consider their service as exemplary. Their proficiency in their craft and dignity in the work they perform keep me returning for more services. Thank you Discount Tires.

They are my ever reliable mechanic specialists that takes care of my cars! Very trust worthy snd…read morenever overprice their services. I've been bringing my cars to Bobby and the team at Triple A for almost 20 years. In a world where it's hard to find an honest mechanic, they stand out. They are reliable, knowledgeable, and never recommend unnecessary repairs. Truly the best shop in the Garland area! Look for Rockstar Rob! He has been taking care of our cars! Never doubt his expertise. He diagnosed our RAV4 and quickly fixed the problem. It's running smoothly ever since. These guys are all awesome! Thank you!

I have been going to this location for over twenty years. Bobby is the head man at the shop and has…read morebeen my guy for years. This repair shop is family owned. The people here are honest, reliable, and affordable. They have serviced all of my vehicles when they are no longer under the dealership warranty. The quality of service is A plus. The service is always spot on and they will not charge you for things you don't need. Give them a try. You will be back!

The manager at this store (Jesse) is OUTSTANDING!!! I have never experienced service so excellent…read moreat any other mechanic or auto supply store. My vehicle is very old and has lots of issues. Many places I've taken it for repair, have sent me away because they just don't want to be bothered with an old clunker like mine.. but not at this store. All of the employees there were very nice and friendly, and the facility was clean and well organized. They even provided extra help without extra charge. I LOVE THIS PLACE!! and will be coming back for more repairs. I would rate this place with at least 10 stars if I could. Thanks Jesse! I'm forever grateful for your help.

Honesty would have been good. They wanted $900 for unnecessary work. I wanted a wheel alignmentread more