Fantastic customer service! I was running late to work, but concerned I was out of oil. I asked if someone could just please check my levels to see if I could hold off another day or two when I had more time for a full oil change. The customer service technician named Red, immediately checked my oil levels himself, said I was a little low and for my peace of mind added a quart and a half for me. Within five minutes I was back on my way to work on time. Will definitely be bringing my car for a full oil change this week! read more

Came in on a Saturday morning at 8am to drop off my car for a simple coolant leak repair. The tech who was supposed to be working on it left early for the day and nobody told me anything after I had to find other means of transportation all day and waited on a call all day. I finally called an hour before close at 6pm and they told me they didn't even diagnose my car. They told me to bring it in the next day, which is today, and they'll get me in for sure. So I call first thing this morning and they said sorry we can't do it, bring it in tomorrow morning and maybe we'll get to it. My first experience here was an absolute joke and I won't be returning. read more

Came here during lunch for low tire pressure. Although the place was absolutely slammed, they saw us extremely quickly with fantastic customer service. Manny was knowledgeable, kind and efficient. 10/10 recommend! read more

Employees were nice and the service on my car went well but I'm disappointed about their recommendations. This says more about the company's practice than the people working. I came in knowing what I wanted - a lifetime alignment for $200 and a tire rotation. After dropping my car off, I get a call saying they had 3 recommendations 1. Oil change 2. Cabin air filter change 3. Engine filter change. I changed 1 and 2 last month, confused I asked if I was already low on oil. Employee tells me they recommended it based on my car age. I could only guess they didn't physically check for any of that so I tell him no thank you. I return to pick up my car, a different employee is getting me checked out and says he does not feel comfortable selling me a lifetime alignment due to framework damage (fair enough) but that he wants to instead charge me $100 for a single alignment with 12 month warranty. 1 alignment for $100 versus lifetime for $200, I said I'll stick to my decision. He asks if I would like to finance the purchase (through Firestone credit card), no thank you I already paid cash. I don't know too much about what goes on under the hood so I dislike the shady practices of some mechanics. I've paid money for recommended services I don't actually need and I'm tired of it but I'm finally learning how to see through this. read more

The manager Jonathan is amazing and helped us when we were in a pinch while out of town. It can be scary being out of town and broke down. He made me feel comfortable from our very first phone call then followed through with great service. Thank you so much Jonathan. I recommend you 100x1000. read more

Firestone Complete Auto Care - Tires Near Me - Denton, Texas

Worst service I've ever received. Would recommend going anywhere besides this place. If you don't want to be lied to then don't go here!

I have to give this location in Denton at least 3 stars because when there was an issue, the manager took responsibility and fixed it. Thank you Brad. You converted me back to Firestone Tires for my next new set. I really appreciate great customer service. Now if your techs could just learn to be more careful with mag wheels I would give Firestone 5 stars in the future. read more

Had an alignment done. They twisted and tore my rack and pinion boots and didn't tell me. I only noticed later that night. I told them and took it back. The mechanic put a clamp back on the torn boot and said it's no big deal. It might not be a big deal but it's not quality work. I expected to have the boot replaced at least. My truck is old (2005) but the rack is only 1 year old and the boot didn't need to be torn. They didn't really apologize so I feel like this kind of work is acceptable to them. I don't know about their other services but I probably won't come back. Good luck. See pictures. read more

Firestone Complete Auto Care - Boot twisted from alignment - Tires Near Me - Denton, Texas

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I haven't tried this location before, I had a really great experience. The service was great, they kept me updated on the work they performed on my car and when they found an issue they let me know and recommended what we should do but didn't try to push me in any way. Like most Bridgestone's, they have free wifi which is nice. This location also has a Keurig coffee maker with 6-7 different flavors which was a nice surprise. I will definitely be back at this location. read more

Jonathan was very helpful and nice. I talked to several employees and they were all great. Recommend this location.

I have taken my car to this location a number of times. Every time I received quality service. The last time I took my car in for a brake job Chris called me up to let me know what they found and how much it would cost. It was a bit costly but that was my fault. I had taken the car in a year earlier for other work and they recommended the brake job but I declined. I would take it in later. Well, I waited too long and that resulted in a costlier job. I will continue to use this Firestone location. I highly recommend them. read more

My battery just died out of nowhere! I jump started the battery and drove straight to Firestone. When I got there, they checked my battery and started/ alternator, turns out the battery was no good. They ended up changing my battery and even waiving the $25 battery checking fee. They were extremely helpful. I was in and out within the hour. The staff did everything that they could to take care of my car and make it as cheap as possible for this broke newly graduated college kid! Thank you firestone for taking such good care of me. read more

Didn't want to give a bad review but hey, gotta let the people know. Car wouldn't start and needed a jump for 4 consecutive days. Finally brought car in to replace battery. Was told that my battery was fine, just the cables were loose. I informed them that the cables were probably loose because I, an amateur, was trying to clean the terminals myself the day before, and likely didn't do a good job tightening things back. They ignored that, and insisted that loose cables was the only problem, charged the battery and sent me on my way. The next day, drive to Dallas for a doctor's appointment and the battery dies again after appointment. I was stranded in Dallas for a few hours. The next day, I bring car back to them (have store credit w Firestone. Literally only reason), they still insist that battery was fine, but replace it anyway at my request. Haven't had any issues since they replaced battery. If they'd just listened to me the first time, I don't get stranded in Dallas and have to take off for 2nd Firestone appointment. This was over a month and we've had no problems. So poor review is for misdiagnosis, and ignoring my explanation. Seemed like good people otherwise. read more

My starter died and i couldn't replace it at my apartments, so I used them. They replaced some distrubitor parts before replacing the starter and cost me 4 times it should have. read more

I went for an inspection and tire rotation. There was a small mix up and they accidentally changed my oil instead of the tire rotation. I was going to be upset but they were so professional and helpful and admitted their fault in not hearing me correctly and took off the charge for the oil change. It was a quick fix and didn't take much longer! The staff at this location is very helpful and professional. The inside of the store is also clean. Sometimes I feel weird going to auto places as a woman but I was very comfortable here! I will definitely come back to this professional and awesome environment! Thank you firestone for a great experience and I will definitely be returning regularly. You handled a tough situation with grace! read more

Will never use them again... Lied to me told me my rotors were worn and needed replaced Measurements were .330 & .327 replace per manufacturer at .370..had them checked at NTB measurements were .427 & .426 still almost new. Firestone changed the oil as well did not tighten oil filter or oil plug. When I called Tim rambled on that there was no malicious intent. Excuse after excuse...I'll let you decide...I will never use them again. Do not like being treated like a stupid female. read more

I have tried to put my trust in many different mechanic shops however this location in particular has been great to me. Not to mention other stores representing the same company! Thank you for always providing great care to my vehicle read more

I could not be happier with the service provided to me at this location! Not only was the costumer service IMPECCABLE, but they got my car mirror replaced and fixed for over $100 LESS than the dealership quoted me! They saved me so much money, and went above and beyond for me to check if the cover from the old mirror fit the new one (which it did, which is lucky!) and therefor saved me even MORE money because now I don't have to get it painted!!! John, the manager, was incredibly helpful and patient throughout the entire experience. I received amazing customer service from him, and from everyone who I spoke to here. read more

It's not like great as before! Full Synthetic for $98 that's BS! GO TO NTB beside it for $74 plus add any coupon online like OILPROMO code. This is my last time I'll have my oil change here at Firestone. And the guy told me that my battery NEEDS REPLACEMENT, showed me an OLD TICKET BATTERY TEST showing how bad the range is, I noticed that the ticket was old and stained. So I asked him to test it again and show print the ticket. DAMN SHIT! The ticket paper is white as new and the result is excellent! How would you TRUST these motherfuckers now a days when real business now have been corrupted so much focusing on how to scam and make money and not investing on customer care and services. And MY BATTERY is actually new, got it a month ago at NTB. One thing I hate is when business treats customers like stupid people. And NEVER EVER FALL ON AN EXPENSIVE ENGINE AIR FILTER CHANGE just buy it for $11 something and change it yourself! You have youtube and the whole internet! Sorry Firestone, goodbye to your services. *I used to love all the workers here. But the manager and service manager are new and don't know how to take care of customers for keeps. Hope things change when they read these. read more

They will up sale and even when they do the repairs they will make sure you have to bring your vehicle back. Not very helpful or informative about what you need to have worked on. I had my fuel pressure regulator replaced a year ago, then my head gasket went out and now my fuel pressure regulator has gone out again. I believe they tampered with it to get the extra work. read more

Had to stop last minute for a very concerning car issue, the guys at Firestone were so nice and helpful. They talked us through the issue while showing us underneath the car so we could fully understand and see the issues. They really set our minds at ease and answered all of our questions informatively and visually. Highly recommend. read more

Nathan & Renae were great - I can't say enough good things about them , I came in for an alignment last Friday and Nathan suggested he look to see if that's truly what I needed , which I did not. He made recommendations and did not charge me a dime, he was honest , very fair, thorough and quick. Renea also went above and beyond , both earned a five star review in my book and I will come back next time I need help and assistance . Kudos for a great job read more

Came to get an oil change and they tried to charge me $94, when I said it was too much the man told me he could get me a discount and bring it down to $74. He walked away with my keys before I could tell him I was no longer interested. Don't come here if you're on a budget or a woman, they'll treat you like you're dumb and take advantage of you. read more

Friendly, but crooks. This location is looking to take your money. The management is no help at all when it comes to problem solving and correcting auto problems. read more

My daughter's attending school in Denton- we're about an hour away from her. Her Jeep wouldn't start- luckily close to this Firestone location. A Tech walked over to try and jump it but that didn't work. Had the Jeep towed to the shop and they let my daughter know it wouldn't be looked at until Tue. This happened on a Sat. afternoon. This let me know they were busy and had lots of customers, other than having to wait a few days this was a good sign. They called me back on Tue to update me with the issue which wasn't too straight forward- they had to really test and try quite a few things first in order to get to the bottom of it. With some of the issues and time that were mentioned I figured I was in for at least $1,000 to get the Jeep going again. Chris the Tech initially told he he felt that it was the Ignition Switch but if that didn't work it could have been the Starter along with the Battery. Luckily it wound up just being the Ignition Switch BUT they could have told me it was also the Starter and Battery to rack up the cost and I wouldn't have had the option but to trust them and go with what they told me. Luckily after charging the battery overnight and replacing the Ignition Switch it started up and paid significantly less than $1K. Glad to know there are honest shops out there looking out for us and my daughter while she's there for school. She'll be there for the next few years- if anything pops up with her Jeep, we'll be going back to the Brinker Rd. Firestone. THANKS John and Chris!!! read more

I go in at 7:00 am this morning hoping to get an oil change before work, and there is not a single customer yet. I ask if I can get a standard oil change and I am told no they are too busy as I look behind where there is not a single customer. I proceed to ask if i can get an appointment Saturday morning and I am told no they are busy without him even checking the computer for any open appointments. There are far too many service stations to have an oil change to accept such rude shitty customer service. Not only will I never go to this location again, but ai will never go to a Firestone again! read more

Don't take your car here unless you want to return it several times to get fixed - and meanwhile you're driving a very unsafe car. I had to return my fusion 3 times earlier this year (2018) and the initial return was told 'give it time to adjust'. I thought, ok this is a one time incident - nope! I took my Honda Civic in July 2018 where they replaced the power steering, struts, etc. After picking it up we went back the same day and complained that the car didn't feel right. They said 'give it time to adjust'. A week later, the steering wheel locked and we ended up having an accident going over curbs (thank God we weren't on the freeway). Their best advice... open a claim with your insurance company as we don't do body work and your insurance company can issue a claim on us. Yep, not again for Firestone on Brinker, Denton Tx. I will be posting on my Facebook. As a matter of fact, a recurring reminder to post a negative review on Facebook with pics. Call my insurance and my attorney. read more

I just left this location. I arrived at the store 2 minutes before closing time, with my tire pressure light on, and the men working here aired up my tires for me even though they had already started their closing process! It was very much appreciated :) I've also had work done on my previous car by them and they are always very friendly and prompt with their service. read more

Take your vehicle somewhere else. Okay, I have waited over a month to write this. I did not want to write it while being pissed. I took my vehicle in because it was losing power while driving. They said it was the exhaust caskets. The cost was over $1000.00. Got it back in 2 days with it doing the exact same thing. Then they replaced a sensor which helped but caused other issues and then I had an oil leak too. Called the district manager but never got a call back from him only from the same store. Took it to the University store. They fixed that by replacing the caskets again. But then my check engine light came on. They said that now I needed my Idle Sensor replaced. It was just one big loop of repairs. Denton is a college town and I can imagine how many younger people that are taken advantage of. I took it elsewhere. They verified what suspected and fixed the problems. Thanks, Dan read more

I have gone to the Firestone on Brinker for 13 years and I feel like family.