Incompetent and unreliable staff. Wouldn't recommend unless you want to waste time and money Nicole was cool though read more

A complete waste of my time! I came in right before 12:30pm today. It looked like a circus- a worker almost dropped a wheel stud on his foot, the lady at the front was running around- failing to acknowledge that I walked in while another guy who I found out was named Marcus was calling back a guest on speaker phone asking her what she wanted done to her F150 that she'd already dropped off because he "totally forgot"... anyways... all I was in for was a state inspection. I needed to get my registration done and the DMV can be unpredictable. To make sure they had time, before I was checked in I asked "what's the wait? An hour?" Marcus said "yea, or so" - I decided to stay, set my timer and wait! Twenty minutes later, another lady comes in. Same thing. No appointment. Signs up to get in line for a state inspection. She's actually greeted by the lady who works there, unlike me! Thirty five minutes later, the lady is being called up to get checked out! This is where I almost lost my patience because my car was sitting in the sun the entire time... they never even pulled it into a bay, had my keys behind the desk the entire time- no one even looked at it. I let them check out and then I just go to the desk to ask for my keys. Marcus then asks ME- "wait how'd she get out before you for a state inspection?" Question. Of. The. Day. After that, all I got was a "Sorry, I went to lunch! I don't know what happened." I'm not even mad at Marcus! There's no leadership or accountability here so I genuinely think he doesn't know any better. No excuse. Do better. They will never get another opportunity to make me practice patience or waste my time. Kwik Kar on Frankfort took good care of me and it was cheaper! In and out in 35 minutes. Go to them. read more

My daughters front headlight was out today & Juan and Marcos really went above and beyond completing an inspection removing the old light ( without time consuming removing front grill or bumper ) and successfully replaced the headlight all in around 20-30 minutes start to finish highly recommend & very thankful how well fast and accurately they completed the work today! read more

I can't say enough good things about Travis at Firestone! After taking my Jeep somewhere else and still not having the issue resolved, I brought it here--and Travis made all the difference. He took the time to listen, kept me informed, and made sure the problem actually got fixed. You can tell he genuinely cares about the customer and getting the job done right. So grateful for the great service. Highly recommend! read more

I had such a great experience thanks to Nikki! I noticed all my tires had dropped to 25 PSI and I didn't know how to fill them myself. I was honestly worried since I had my son with me, but Nikki immediately helped get everything taken care of so we could drive safely. She was so kind, thoughtful, and reassuring. She even explained that the pressure drop was likely due to the cold weather since all four tires were low. I really appreciated how quickly and genuinely she helped. Thank you, Nikki, for turning a stressful moment into a safe one! read more

Went last week to get my tires balanced and ended up needing new tires ( yes I actually needed them. They weren't trying to sell me them) They didn't have my tires so they ordered them and I came in today to get them put on. I missed my appointment, but they accepted me walking in. The girl who I was dealing with was really accommodating and understanding. I appreciate you!! Tires were priced accordingly. I was satisfied with service. read more

I don't speak perfect English, but I tried my best to communicate. Still, the cashier seemed annoyed and was sighing while talking to me. People who came after me were helped first, and my car was never even taken in. It made me feel like I was being ignored. I hope everyone gets treated more equally in the future. read more

As a result of inappropriate and unprofessional behavior on the part of the service manager, Andy, and the lead technician, Arthur, which has been tolerated and encouraged by the store manager, Travis, I will no longer be recommending Firestone at Montfort as a preferred automotive service center. Travis sold me a set of 4 tires for my Mazda6. He charged me almost $1,400. I trusted him to give me a competitive price. I checked with Discount Tire and they priced a comparable set of tires for over $300 less. So Travis overcharged me for the tires. It is like he stole $300 from me and he is the store manager. Never buy tires from the Montfort Firestone store. They will overcharge you every time and not think twice about it. Absolutely despicable customer service. I have been a loyal customer and strong supporter of the Firestone Montfort store for more than 20 years. It is extremely disappointing to me that I now feel uncomfortable (and unwelcome) whenever I visit Firestone at Montfort. Last Wednesday, February 7th, for the first time in my 20 years as a customer of the Firestone Montfort stores, I filed a complaint against the store with Firestone Corporate Customer Service, and it was primarily due to the way Andy the service manager has continually mistreated and insulted me for a long time. I had finally reached my breaking point and was not going to tolerate Andy's abusive behavior any longer. Arthur, the lead technician, may have played a secondary role in all this. I had left more than 10 messages in the past 2 months, asking Arthur to call me and never received a return call. I had always gotten along well with Arthur in the past. I have a sneaking suspicion that Andy is somehow involved in my messages not getting through to Arthur. Andy is arrogant, rude, unprofessional, and doesn't know anything about how to deliver quality customer service. 3.3.2024 Update- Because I filed a complaint against this substandard Firestone store, the mediocre manager, Travis, is refusing to service my car. I bought the Lifetime alignment service, and this Montfort store screwed up the alignment, and now they are refusing to correct it. Another example of their "exemplary" customer service. Any customer that complains about their lousy service they will intentionally drive them away. This is the way Travis, the manager, handles customer service issues. 3.7.2024 Update- I shall never go back to Firestone Montfort. I should have stopped going to that store months ago. I found a new Firestone store that is 100 times better than Firestone Montfort. It's like dealing with a different company! Nobody like the jerks at Montfort, particularly Andy and Arthur, And the store manager is MUCH more professional than Travis, who is a stone-cold loser. 3.8.2024 Update- It took a while, but I figured it out. The reason Travis defends Andy's disgusting behavior is that when you dig below the surface, Travis the store manager has a personality and demeanor that is just as screwed up as Andy. Travis keeps this dark side very well hidden from customers, but it is there. They are both exactly the same type of screwed up individual, and believe me, that ain't no compliment. I WOULD ADVISE ANY CUSTOMER OF FIRESTONE MONTFORT TO GET THE HELL AWAY FROM THIS DYSFUNCTIONAL STORE AS SOON AS POSSIBLE. THERE ARE BETTER FIRESTONE LOCATIONS IN DALLAS. START GOING TO ONE. NOTE: If you encounter a poorly run Firestone location, don't expect anyone at Firestone to do anything about it because the Area Manager, Pete O'Connor, is incompetent. He should have been fired a long time ago. And he will ban customers who complain about bad service. Not only incompetent, but vindictive as well. Bottom line, the Bridgestone/Firestone Corporation in general, is a low-class company. George C. Sowan Long-time Firestone Customer read more

Got in at 815 AM.. Dustin helped me. He was friendly & informative. I bought 4 tires. I asked the only other lady sitting in the lobby how long she has been waiting & she told me 1 hour. At 1015 AM.. the 2 hour mark.. Dustin tells me they are having trouble with their "tire machine" No words & beyond frustrated right now!!! read more

Firestone Complete Auto Care - Tires Near Me - Dallas, Texas

I'm not sure what else to do other than leave a review. The past few months there has been ridiculously loud music coming from this firestone at like 3 in the morning on the weekends, including sunday night before work. Normally I don't care about stuff like this but I'm in an apartment complex next to it and it so comically loud it sounds like my next door neighbor is playing it at max volume. Several of my neighbors have been complaining as well. No one has done anything about this for so long, the owner or management need to take responsibility and put an end to it. read more

We pulled up on a Sunday literally to just get Erin a tire. The entire staff was sitting underneath talking and laughing once we asked them for assistance. The lady directed us out front. We waited an additional 10 minutes and nobody came around front. My fiancé ended up having to put air in his own tire, extremely disappointed. read more

I needed to have my rear rotors and brake pads replaced. Initially, I went to the dealership to get a quote. After a 4 hour wait, they told me I'd have to wait an additional 2 days for the part to come in. At the advice of my manager, I called Firestone to get a quote and it was almost $400 cheaper. In addition, the staff was really accommodating and let me come in that same day to get my car fixed. My wheels came with wheel locks and they asked for the key to remove the lug nuts. I told them I didn't have it nor did I know what it even looked like. They took the time to explain what they were and what i options I had. Once we talked through it, they were able to proceed with the repairs and get me squared away. Car repairs normally give me anxiety but this was such a smooth process. I'll definitely be back. read more

I have come here for a tire change and one of the service men who works the counter is so rude and had the worst customer service. I also had to return after my tire change as the reset button was not done and another car issue. I am not sure I would come back based on my first visit. read more

I've taken my car to this Firestone location and used to swear by them. Recent visits have been a completely different story. Took my car there for an oil change and coolant service this week. Made the appointment a few days in advance and went over the very standard work I wanted done when I arrived, leaving the car all day while I was at work nearby. When I called at 3:30 to check on the work status, I was told that the coolant service wasn't on the work order and merely needed to be checked. I told them to do the work and ended up waiting there until 6 pm to get it done. The coolant reservoir was old and had cracks I'd repaired months earlier. Rather than source a new reservoir (a $50 part available just about anywhere), they removed the fixes I had in place, re-placed them, rendering them ineffective, and created additional damage that simply could not be fixed. Then they let me drive it away, knowing I'd be out of coolant in a short time. A 30-mile tow and $100 in parts and antifreeze later, I installed a new reservoir myself. The desk associate, Nicole, was awful. She couldn't have cared less. Blamed another associate for the miss on the work order, never apologized for the miss, and just couldn't be bothered by the situation. I didn't even get a thank you for spending $300 on an incomplete job. Never going back. read more

6.5 hours for them to change one tire. I'm missing an appointment because of their lateness. Disappointing and I'll go elsewhere next time.

Went for a tire and thought I'd get an oil change. Way overpriced. Waited 3 hours. Called and asked when it would be ready. Guy on the phone says he just started working on it and it would be 30-45 minute IT DOES NOT TAKE 30-45 MINUTES TO CHANGE OIL AND DONT EVER LET ANYONE TELL YOU OTHERWISE. just don't go here. read more

A BIG Shout Out to Travis! Here's my story. March 16th I had business meeting in Dallas went to check in and I was in wrong city, I need to be in San Antonio and had bad tires, It was 6:00 p.m. they close at 7:00 p.m. I told Travis my situation and he took great care of me, got me out by 7:00 and drove to San Antonio. March 21 when we got pounded with rain my car ran great. Thank you Travis, Jeff Abodeely read more

I would like to post a little positive in this sea of negative!! Thank you Michael and Ricky the tech. I had a flat tire AND a flat spare and thought I was crap out of luck. I was able to bring my flat tire to them (with all the help of my fiancé) and they gave me a new tire on the spot right before they closed. All we had to do was go back and change the tire. Saved me any tow truck fees!! Thank y'all for answering our calls nonstop tonight and getting me a solution in the end. AND THEY WERE SHORT STAFFED!! Thank you so much!!! read more

I literally don't think I've ever talked to anyone on the phone at any business of any kind as rude as Dustin. I called to book and the first thing he says is "oh I can't get you in for an hour and half at least". I said I'm calling to make an appointment for Sunday not today. He said "oh we can get you in on Sunday" and then hung up. I called back and said "hey I was just talking to you trying to book an appointment", thinking he was going to apologize for us getting disconnected and then proceed to book the appointment. He said "yeah?"...telling me he hung up on purpose. And I said "so can I book my appointment?" And he said "oh yeah inspections are walk-in only." Thanks!! You could've politely explained that the first time and we could've had a pleasant short conversation but instead you hung up the phone on me as if I'm supposed to know that. @$!& you read more

Always come here to service my car. Pretty good service and reasonable prices. I've been to other Firestone Complete Auto places and they tried to get me to buy a battery, stating it was low, but when I took it to the dealership since it was under warranty, they said the battery was still good. read more

Came to Speedee to do inspection and their machine was broke. They reco'd firestone next door. Boy what a step down. This place is filthy on the inside, Im listening to the front desk guy complain about everyone who calls or walks in. His printer isn't working properly so hes using that, presumably, to deter people from staying. Its annoying and unprofessional. read more

Chelsey bent over backwards for us with 30 minutes before closing on a Sunday. She called multiple locations and vendors to get us the tires we needed. We would not have made the 3.5 hour drive home safely. She was a lifesaver (maybe even literally) and so was the technician. Thank you so much for caring about some strangers safety. read more

Firestone Complete Auto Care - Tires Near Me - Dallas, Texas

Took my car here since it ran hot Sunday, so I left it there that night with them to work on it Monday. Finally get it back Tuesday & my car key is broke! I asked before walking out, did someone drop it or something? The key felt flimsy and not together. Of course, he said "no". Even included that he had it in the pouch the whole time to keep it safe. I get to my place & start to put the apartment key on... how about the remote portion of my key splits open?!?Called my Dealership and they said it will cost $180. So l went back to Firestone and had to leave it another day for the locksmith to get me a new key the next morning. Update this Morning on #Firestone : So they called me earlier this morning & was asking if I wanted 1 or 2 keys? I asked them to explain. So basically if i say 2, they can get me a new key. But the remote to unlock the car wouldn't be attached. So basically I'll have a key but can't unlock my car with a remote. If I say 1, they will have it together. I can unlock and drive my car. So of course I chose 1. -------------------------------------------- Recent Update 15 Min. Ago: So I get there after work. Mind you did not receive a call or anything all day that my Car Key was finished. Even though I was told last night that it would take 45 minutes. Then today the lady said she will call me as soon as it's finished. Anyways, I walked in and told her I'm here for my car. She asked me to explain the story. Looked at me, as if I was lie'n. Called some dude (assume the guy, I spoke with yesterday that my key was broke) and was asking me how much would the charge be? He told her no charge, so she finally comes to sign me out. I asked for the receipt and she said, "you don't need it." I actually prepared to walk out and then stopped to repeat myself. "No, may have a receipt". So she asked for my # and sent it in an e-mail. Glad to have my car & key back. But this the 1st & last time I'll ever do business. Please save yourself the hassle and go somewhere else. I'm new to the area, so I wish I knew better. read more

This was an outstanding experience all around! My car started acting up, and since I'd just recently moved to the area, I did not have a 'favorite' mechanic anymore. But I needed to have the car fixed, and NOW! Took it to Firestone, and was instantly impressed by the high quality of service. First they performed a comprehensive diagnostic test, and then discussed the issues and different options for dealing with them. There were absolutely no 'high pressure' sales but just a reasoned discussion of what was needed to fix the car, including the minimum to make it safe. Prices quoted for the different services were very reasonable, and the estimated time for repairs was also. Because my home was close enough, the manager volunteered to drive me home rather than make me wait there for the repairs. When the car was ready, well within the estimated service time, the customer service was just as professional and efficient, there was no surprise charged, and the entire experience was pleasant. I am glad to have found this service center! I will be back for all of my automotive maintenance needs. read more

Went in to see how much a cable replacement for the battery would cost. $1200 to $1400 for a new one. $150 for a rebuilt one. And to clean would run $35 to $50. Um, wtf? No! I'm not getting the timing belt changed. It's a flipping battery cable. Needless to say, no thanks. I can get ripped off elsewhere. Will never stop here again. Women beware. Took it to a mechanic in addison. $39. Didn't need a new cable. Huge difference. read more

they just try to sell you. The lady over there sold me a new tire and having a flat tire without even check if my tire is repairable. Few days later had another flat tire and went to Midas, not to far from firestone. They repaired my tire without trying to sell me a new tire ! In Firestone she sold me the tire without even checking the tire! Stay away read more

I appreciate the customer service I received from my service advisor Travis at the Montfort store in Dallas. Travis and his team are amazing and professional. Travis went out of his way to ensure I was happy and treated me with the utmost respect. Overall I recommend this store to anyone, and I plan to use the Montfort location again. read more

June of 2016 I came to this Firestone at 14010 Montfort. I had my wheels on my truck rotated. When I arrived at home, I noticed that the wheel lock had fallen off. Fortunately, I found it just a few yards away. They did good with the tire rotation except that they probably didn't tighten the locks well. July 2017. I went in to Firestone for rotation, balance, turn the tires from white wall letters to black wall. This time I removed the wheel locks myself and told the tech that the wheel locks and key are on the front seat of the vehicle. After the job was completed, I paid $68.06 and was on my way out. Before driving out of Firestone I realized that the wheel locks were not on the wheels; the wheel locks and key were left inside the truck. Also, I noticed that I was charged for "installer scrap tire recycling charge" of $10. I brought this to their attention and they quickly installed the locks and I was refunded the scrap tire fee. The truck got a tire rotation, getting rid of a tire was not required. Overall good service at Firestone. If you get charged Scrap Tire and they didn't actually have to discard a tire for you, check you receipt. I recall getting the same charge but at a different Firestone. Good job on the alignment. Thanks, y'all! read more

The service is ok and they do decent work. However every time I use this location they are late to open! It's right around from our office so it is so convenient. But I get just as good or better near my home location. I seriously think it's the staff at this location. read more

Horrible customer service. The old lady at the front needs to retire or be fired. Its ppl like her who need to talk to unprofessionally. This location is less than a mile away from my house and I will drive out of the way than to ever come here again. They were completely dismissive of me coming in and needing assistance, I had a flat tire and chanced to drive here for them to turn me away, even though they closed in two hours. Could've at least put my donut on. They said come back tomorrow...yea right read more

Came here for a simple oil change for my Mini Cooper. Had to come back twice for some mistakes the novice technician did to my car during the oil change. The minute I drove my car back home after the oil change, I almost felt my car's brake was not working at all! I had to step really hard in order to stop at the red light!! Almost got into an accident because of that. Headed back to Firestone immediately only to find out the guy that did the oil change apparently forgot to put back a hose or something like that. And after one day or two of the oil change, I have been seeing black oil leakage wherever i park my car, so I drove back to Firestone for the second time and they fixed it. I will never come back again... Since they can't even do a simple oil change right read more

Firestone Complete Auto Care - Oil leakage after the oil change - Tires Near Me - Dallas, Texas

Very good service, Thank you!!!! Me and my wife got a low air sign in the car so we looked for a place that was still open. We went in and asked them to check it out. They took out the weal and made sure there is no problem with it. They put it back and didn't charge us for it. Thank you read more

Over an hour for only an oil change? Jiffy lube is quicker and faster. These guys don't care. read more

Firestone Complete Auto Care - The lobby - Tires Near Me - Dallas, Texas

I have been coming for the last two years (after moving from Las Colinas) and I always love the customer service that Greg Rodriguez gives! He is the go to person and you ask him for anything! Vehicle always gets fixed properly, while working in property management and real estate I have to have a reliable car!! My car is running well!! read more

First of all I did not do business with them but I did want to comment and hopefully they will see this review. I called few days ago to get a quote on 4 new tires for my coupe and I liked the price and everything. When I got there they tried to upsell me on warrantys and all the other stuff which I expected. But when I asked them how these tires are compared to all the other ones they said "People with more money buy better tires" It offended me. Yes I do watch where I spend my money on but you dont have to assume right away that. I told them I would like to shop around before commiting which I then went to discount tire and got it for the same price but with warranty and great customer service. I am not suggesting for you not to go there but just open you wallets I guess read more

I have used this place a few times for car trouble. The people are always friendly and straight with you. They usually ask if they can take you out to the car and show you what they are talking about. This I greatly appreciate because I don't know much about cars so the fact that they are willing to take their time and explain to you exactly what is wrong, why it isn't working and how they are going to fix it means so much to me. I will definitely be returning here for my future car needs. read more

This is the best Firestone I've been to yet. The manager Paul is very friendly and seems to know many of their repeat customers by name and face. Got my inspection and courtesy check done quickly with no other sales pressure. I will definitely be coming back here for my routine maintenance needs. read more

Free air check from a really friendly staff! These guys also helped me figure out that I had a nail in my tire because instead of just filling it up they actually looked around my tire and told me which one was messed up. I appreciated them going the extra mile and looking, especially since I wasn't even spending money there! read more

Purchased two brand new tires a few months ago and the tire has a bubble in already! The called it a road hazard and stated that I will need to buy a new tire. NOT FROM YOU GUYS! He said I should have purchased a road warranty. I have purchased USED tires that have by far stood the test of time! Never again!! Money hungry crooks read more

Being in the service business and caring about customers like they are family is why I have been coming to this location since 2009...2010. The staff and manager past and present really show they are in the people business when they offer solutions to your car/financial problems. Plus the lobby has free wifi, refreshments and overall clean presentation. Just my way of showing my gratitude for all you have done and continue to do for me and other. ( I once overheard a past manager really helping out a mom/wife with kids not making a lot of money by only her husband worked a great deal on her repairs.) thank God caring for people is not lost! DM read more