Excellent customer service! Justin is amazing and fixed my car windshield wiper in under 5minutes! Will be back to this location from now on for all repairs. Thank you! read more

Can't recommend this place enough. The guys at this location are great in every way. Transparent, communicative, and highly professional. Very expeditious with their work to ensure that I'm back on the road faster than I planned for, and always at a price that's more than fair. Ask for Eric, Enrique, or Justin. I'll always go out of my way to give this spot my business. Thanks, guys! read more

Want to give a HUGE a shout out to the Firestone Tire on 1431/Ronald Regan. I went last Thursday morning to get an alignment on my mini van. I let them know that the vehicle was shaking and making a hard right when the steering wheel was let go. They also did the vehicle once over, and all was well with my people hauler. I paid for a much needed oil change and the alignment. When driving home, I had a very tired and fussy baby, so I wasn't really focused on vehicle performance. On Friday evening I left for Temple, and noticed that the original issue was still happening. I was annoyed, and very frustrated, made a call back to them, scheduling a Tuesday morning appointment. Upon my return home on Sunday, hubby took a look and noticed the drivers side front tire had a huge bulge in it. A MAJOR safety issue. Now hubby was ticked off. Since I had already made an appointment (yes driving on the bad tire) , I went to Firestone to give them a piece of my mind- then to proceed on to Discount Tire for them to replace it under warranty. When I arrived at Firestone, I spoke (privately- outside) with the manager,Justin, I barely had to show him the paperwork and tire bulge. I wasn't even finished speaking, when he profusely apologized, admitting that the tech screwed up and without a moments hesitation said he wanted to make it right. He immediately offered 2 NEW tires at no charge, including the road side hazard warranty, and redoing the alignment ! I was stunned speechless. WOW- I had zero expectations that Firestone would do anything more than a general apology. I completely understand that mistakes happen, we are only human. My faith in Firestone Tire has been restored. It is amazing customer service and make it right attitude. I am one satisfied customer! read more

I have taken a variety of vehicles here over the years and I have always been pleased with the service I have received. They can almost always get the issues fixed within the same day. You get what you pay for with car service and cheap isn't always good when it comes to your ride. read more

Justin the manager is awesome! I never worry about being cheated here and the work is always done right and at a good price!!

I went in thinking I just needed my tire patched and for $20, perfect. Unfortunately I had a nail in the tire that was in a non-safe to drive location, not to mention, the other back tire was bald. Seeing as it was a dangerous situation but only having $60 to my name I had a mental breakdown, embarrassingly asked them if they could just put the tire back on and I would be back when I could get the money. Seeing how distraught I was, the Manager, Justin, had so much compassion he put my safety first and I left with 2 new tires. People don't show compassion for others anymore (or it's very rare) so Justin should win an award of some type. I thank God for people like him. Thank you so much! read more

Thank Goodness for a Tire Store open on a Sunday - while getting my oil changed at a local oil shop come to find out all 4 of my tires were pretty much bald and my inspection is coming due but anyways - this place is very clean, easy to get to, will match others prices, staff is friendly and they are easy going. I would go back and recommend them to family and friends. read more

UPDATE 07/03/14: Complimentary wifi is now provided so I can work while waiting. As promised, I am upgrading to 5 stars. ----------------- I have patronized this garage for about 5 years. They are always friendly and polite. As a woman, I greatly appreciate the no-pressure advice. The prices are competitive and my car runs great. Downside is that it is both a bit remote and not a good place to wait. If they lose the TV, add free wi-fi and better lobby seating, I will revise from 4 to 5 stars. read more

This Firestone is awesome! The store manager JOHN has always gone the extra mile to help me. When I've had problems with my truck they have fixed it and have done it in a timely manner. Will be a customer for a very long time. Following services done on vehicle -regular oil changes/tire rotation - new spark plugs -new fuel filter -new brakes/rotors - I also get my inspections here read more

Have used them in the past but after my last visit I will not be a repeat customer. I had them do AC, radiator and fuel filter work and when I got home noticed they left a cap off my AC line, a razor blade under the hood, a noise appeared mysteriously from under the dash and my dash was cracked in several places. Even though my truck is old I do take very good care of it and would have noticed these two issues before taking it into them yesterday. Nowing that I could not prove they were at fault, they did not offer to work with me to get this issues fixed, just calmly said I could bring it back for another service appointment. Thats not the kind of service the plaque of their founder says in their waiting room. read more

had my car towed here back in March for repair, and so far couldn't be happier with the results. It had been overheating for almost 6 weeks, and i had several repairs done at another Firestone. Flush, thermostat, radiator, etc. None of this fixed the problem. Once in this shop, i got pretty regular communication from Justin (the manager?) regarding the problem, and while it was a massive engine repair that took about 2 weeks, i was quoted a very reasonable price and they treated me like a very valued customer. Happy with this service and the car is still doing great. Thanks! read more

I always use this place for routine maintenance, so when my check engine light came on I decided to trust them for that too. Not only did they reduce the price of the diagnostic check for me, they told me what was suspected to be wrong. They went even farther when I asked if it was something I could fix myself, and instead of taking the chance to lie & tell me they had to fix it, they showed me the part & enabled me to make the repair myself. Instead of spending nearly $400 for them to fix the issue, I did it myself & saved $300. This is the kind of place to trust your vehicle with! read more

Jim and Justin were amazing! Great service! I had a tire issue, they fixed with no issues and fair pricing!

Amazing auto place! If it weren't for the manager Justin my car would be very much still be broken. He (and his staff) cared when no one else did...I felt very helpless being my situation and he exceeded my expectations. read more

Went in to get my tire checked because the sensor light was on. I waited a bit longer than expected (hour) since the wait was "right away" and not a number of minutes. I expected to be shown the nail if there was one. I should have been asked if I wanted to proceed with repair if there was a cost associate because I was under the impression that a patch was free like at Lamb's. I was informed after the work that I had a nail and that the cost was a bit over $20. Staff very friendly otherwise. read more

I highly recommend this firestone. The manager, Justin and his staff was so helpful when I needed it the most. And was there for me in my time of need. I was let go from my job because of all my 3 year olds Dr appointments and therapies he has to go to he has a disability and I travel to Dell Childrens EEG and Austin frequently and therapy four times a week and I needed new tires. They went above and beyond to help me out! Great team here at firestone! read more

They did a perfectly fine job of changing my oil and checking for a leaky tire, but they are filthy! The technician got huge oily footprints and smears all over the floor rug, and a different technician put oily fingerprints on the door of my (white) car, when he very pleasantly asked if I needed help. They made an effort to clean the rug, but it's still oily and dirty looking. I'll have to replace it. How can you be in the business of taking care of people's cars and not know how to avoid trashing the car while you work? read more

I needed to get a state inspection and was happy to see Firestone provided this service, especially since they are located close by. That was until they told me I needed new tires before they could pass my vehicle. And how convenient that they happened to have the kind I needed in stock and on sale. I had them show me exactly what the measurements were and where they were taking the measurements. I left (after paying the inspection fee and having a "fail" status) and brought my car to Champion Toyota of Austin, where I have my oil changed...even though it is a LONG drive. They measured and the tires passed. Come to find out, Firestone was measuring the tread wear indicators, not the groove between the tread. When I returned to Firestone, the service person answered the phone while I was standing right in front of him and proceeded to have a long conversation with the person calling, instead of placing them on hold to take care of the customer waiting right there. He was the same service person I had dealt with previously and when I told him what happened, he blamed it on the technician, who happened not to be there at the time, and never even apologized for the inconvenience or added expense and time I lost having new tires installed due to their error (or lie). Beware of this place...they have horrible customer service, they are out to make a buck, and they cannot be trusted! read more

My car needed a replacement bulb for the headlight. The manager told me it would take about an hour. However, he and another employee had it done within 20 minutes. They were fast, friendly, professional, and everything I could have asked for. The price was extremely reasonable and I am a very happy customer. read more

I really want to give a good review!... I use to work at a Firestone in California, and know how the company works. My kids and I came in on Sunday aug 25th @ 3pm, to have a simple battery inspection performed. I was turned away!! Only to have an offer that if I stayed until 6pm I would possibly be helped, and I told him I would be buying a battery. Horrible customer service... I drove down the street to advanced auto parts, where they tested my battery for free-finding a bad cell. They offered to replace the battery for free and even beat the price at Firestone! Truly disappointed read more

Okay, I truly promise I am not a Karen, and I don't write reviews unless asked to do so, but...I took my car to get an oil change yesterday (I have had zero issues with this car, and it barely has 5600 miles on it). I waited a bit while they were working, and everyone in the store was extremely friendly, and pleasant. After a few minutes, someone came out to let me know that because I have a brand new 2020, they don't have an oil filter for it, and that my best bet was to take it to my dealership. That is not their fault, and I understood, I appreciated them providing me with a resolution. As I was leaving, a technician stopped me, and let me know that the tire pressure indicator was flashing in my car. He said that my tire pressure was fine when they checked it, but I needed to go to my dealership to see if there was an issue with a sensor. Keep in mind this is again, a brand new car, and I have never had any lights come up, or any issues, even pulling up to the shop. I didn't say anything in the store, I was honestly confused (I'm a 23 year old female and cars are not my thing so what am I going to say)? When I get in my car, my tire pressure light was on, as well as my trunk light. I thought it was really odd, but that maybe someone accidentally pressed the button to open my trunk. After checking, it was indeed closed. I also now have noticed that my doors are no longer power locking like they had previously done. At this point it is not something I would go back to have anyone fix. I'm sure there are some wonderful, and talented people that work there, but I don't feel comfortable having someone look at my car based off of this experience. I will go back to my dealership, and luckily, my car is under a warranty. I would however be cautious of coming here. I hate saying that, but I also know if I didn't have a new car warranty this would be a different story. read more

always appreciate their being thorough, professional, patient. peace of mind that the car is fixed right and all safety issues resolved. way to go! read more

My experiences with this business have been perfect. John, the manager, is a gentleman who clearly cares about his clients. That reality is also displayed by the rest of the people who work there. I am confident that my vehicle is in good hands when I need service. I've been telling people I meet to service their cars at this facility. I'm sure they,too, will be satisfied. read more

I don't understand the bad reviews?? I will only take my car here. They take care of me so much that when I bought a new car (my durango!) I didn't blink an eye when they did my very first oil change last week. Always super nice too! read more

Had a battery go bad and these guys took care of it with no issues at all. Came out to my car and tested it to make sure the new battery was working fine. They are much better than the one at 183 and Anderson Mill. I would avoid that one completely. read more

I've been taking all my vehicles to this Firestone location for several years now and I could not be happier with their service. They always make the best service recommendations they can and are faithful to their word. I highly recommend you give them a chance to take care of your family's vehicles. read more

I've gotten my oil changed here lots of times, and they also put a full set of brakes on my truck. They seem very nice and not the type to push lots of unnecessary services. read more

Outstanding professionals. Had a difficult problem with an intermittent miss on an older Chevy truck. No computer aided diagnosis with this one. Greg and Brandon were up to the task. Effective diagnosis of an intermittent electrical problem is one of the toughest things to do, especially when no computer port is available to assist. Can't say how refreshing it is to find professionals in this business that has a word that is their bond. Truly outstanding work. Highly recommended. read more

OMG people stop do not go here the worst service ever this location has treated me horrible the manager was the worst i have ever seen i had a flat on the way to work they said yes we are open at 7:00 am so i had my wrecker driver tow me here thanks to dodges policy not to put spare tires in the cars so i get here at 7 the manager says he wont touch the car until 9 so me being late for work started looking for another tire place the manager treated me as he wanted me to leave the waiting area and give back the crappy cofee if i wasnt going to sit there until 9 made me and my wife feel horrible so much it made her cry this is the worst commercial business i have ever been to please tell them Casey batton said not to come here chris is the worst manager i have seen read more

I've had to come here three times (all bc of a nail in a tire) and they've treated me well each time. None of that, "let me talk to you like you're stupid bc you're female" business. Everyone here is very cordial. read more

I've gone to Firestone for 11+ yrs! I've gone to several locations following justin and his brother Jason because these two are the most reliable honest and amazing guys in the business! Firestone hit the jackpot having these two managing their stores. Having many major issues with the vehicles I've had, if I hadn't had their expertise I know I would've spent thousands more. Its jus nice to be treated with respect n not jus a dumb female or taken advantage of. To have all options reviewed n explained, to be given options according to financial limitations... I'm jus so grateful to Justin for helping me with my newest vehicle purchase! I plan to keep this new truck jus as long as the last one (til the wheels fall off) so thank you Justin for beginning this new ride with me and already solving an issue I've dealt with for too long n getting me back on the road again! Your entire staff was friendly n worked hard to find the problems n I'm beyond grateful! read more

Every single person who works here is super helpful and extremely understanding. My car wouldn't start so I brought it in and they called me not long after I had left it there and gave me a complete rundown. They explained all my options to me and didn't leave me with any questions. I will only be going here for all my car care needs! read more

This is the most frustrated I've been with a car service facility. Three and a half hours with my car, having had an appointment and they still are not done. There is no reason for this lack-witted, in-attention to the work that needs to be done. A simple oil change and tire repair which according to them only takes an hour. Absolutely the worst! And they have lost a customer for life. I hope no one decides to come here. read more

They know their shit, awesome peeps! Front and back shop really good at what they do. Kept me well informed at all times and weren't pushy at all. Several of my older vehicles are still on the road and running great thanks to them! read more

Don't go this firestone! Important! This place has dishonest people. I add air to tire by myself in a gas station. The air machine do not tell you how much pressure the tire is. I feel bad when I drive on the road. I want to have someone check the tire pressure. So I went to this firestone. A guy checked one tire and say the pressure is fine, and ask me if the tire has TMPS, he is trying to sell it. After he checked all 4 tires he said "I won't worry much about the tire pressure".That's the biggest lie. Because I know it is wrong,I can feel the vehicle turin right a little bit. I go to lamb's tire check tire pressure again, they are honest I can see my tire pressure in 4 tires are 47, 38, 37, 40. All above recommand pressure -30. Do you remember what firestone guy say? "I won't worry much about tire." Fuck you the guy in firestone, very bad, dishonest people! Don't put yourself in danger, get away from this place and people! read more

I was very upset with the experience I had with this particular shop. Worst customer service I've ever had. Even the manager was rude. Wow. ): read more

A couple of months back my car broke down late one Friday afternoon and left me stranded (with my kids in the car) near this place. Firestone in Cedar Park replaced a senor with after-market/uncertified parts that only lasted 60 days and left me stranded again 2 months later. I will not go back here again. Total waste of $$$ read more

Justin and his staff (Laighton and Enrique the vehicle techs) had superb customer service. I called the 620 -& Lake Creek location At 7 o'clock in the morning. and they only could gave me a time slot at 3 PM. Business is business and we all get busy. By all means it was not a emergency type of situation, but I stopped by Justin's shop and he gave me 30mins to wait. So I ran a errand and came back and rotated my tires and one other tedious request. They are your neighborhood service shop. read more

These guys are great!!! I went in to Firestone because I had a check engine light on and needed to get a state inspection. I was very impressed with the technician, he was friendly and walk me through the repair. I know he knew what he was talking about because my brother is a technician/state inspector in Dallas, has been for 18 years. These guys even took me home and picked me back up when my truck was done. Really went above and beyond. They fixed the problem that another shop down the road was trying to charge me $230 more for. I have read some of these reviews on here and I don't think that some people know what they are talking about. They should go to the Texas Department of Public Safety website for Inspection criteria. They list everything on a car that will pass or fail. Inspections are a FELONY if done improperly. I know because like I said my brother is an inspector for the state of Texas. Most of these guys take it seriously, anything questionable they are to fail it by LAW. If you could go to JAIL because you let someone slide would you risk it??? Before you write a review you should ask yourself what if it were me in their shoes and get better informed. I know this, I was treated fairly. The guys upfront were great. The technician was a honest quality technician. I will go back to get all my work done here. Went out of their way to give me good service. read more

These guys were OK. I needed some tires and checked around. They were pretty close to Discount pricing, but they were closer, so I went there. Had a problem with my TPMS sensor and they were OK about getting it fixed. next time I will probably go to Discount Tire read more