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Valvoline Instant Oil Change

2.6 (32 reviews)
Open 9:00 am - 5:00 pm
Updated a few days ago

Services - Valvoline Instant Oil Change

Oil changes

Valvoline Instant Oil Change Oil Change Stations Photos

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Oil leaking after service
John C.

Absolutely terrible experience , not clear pricing , put wrong oil in my truck and won't accept responsibility or fault even though the label on the oil cap and their receipt which shows what they did was wrong. Now I got leaking oil from incorrectly changing the filter . DO NOT BRING YOUR VEHICLE HERE FOR SERVICE !!!

Diego
Scott C.

This is my FAVORITE oil change express of ALL TIME, and when I was born Moby Dick was still a minnow. A baby minnow. I've had my inspection done there, and my oil changes for the past 3 years. Great CREW, great teamwork, excellent service and trusted work. I like staying in my car during oil changes, I can listen to the radio & don't have to smell burnt coffee (you know what I mean!) and hear the phones ringing, and the whole lobby thing. Most of all, I TRUST them with my car, an Audi A3. And I'll tell you, I tend to write good or bad reviews but if I could give them 100 stars I would. Trust, service, comfort....what's NOT to like? Thanks guys and gals. On a side note, I came in November and my oldest brother had just passed away up In Missouri, and I was getting a change to leave on the trip to the funeral and I didn't tell anyone there, but one of the techs must've sensed my grief, and he just went out of his way on a day that sucked, and for that, you guys win the day. Thanks.

Socket left under hood

Usually pretty happy with the service at this location. But this last time I went, I was told my battery was bad (just replaced the battery 45 mins before with a new one), my alternator is going out, and my break fluid was low. None of which are true. Went to double check their work and found this lovely socket, smashed down by my hood. Lucky that didn't fall and do actual damage. I'll be going somewhere else from now on. Sad that service has gone downhill.

Engine harness wires damaged by Valvoline negligent service technician.

On 16 March I took my vehicle to Valvoline located at 651 N US 183, Leander, TX 78641 to have my oil changed. The mechanic that worked on my car was horse playing with the person underneath my car while servicing my vehicle. After the mechanic finished the work, my car would not start; the reason it would not start, is the mechanic tightened the oil filter to my engine wire harness (see attached pictures) and severed wires that would not allow my vehicle to start. The on-site manager immediately tried to blame my car not staring on my battery and bad alternator. Until he finally check his mechanic's work and realized their error. This negligent mistake caused by Valvoline has created a huge inconvenience leaving me without a vehicle for 6 days; additionally, no one from their management team (store or region) contacted me to apologize or offer any assistance. In fact, I had to contact their corporate office to ask, if someone will contact me regarding my vehicle. Unfortunately, the first and only time I heard from Valvoline's management team following their mishap, was them telling me they refuse to replace the damaged part for my vehicle. I voice my disagreement with their decision. The store manager told me the only option I have to elevate and overturn his decision was to take them to court. Wow!!! Really!!! The only reason I gave this particular store one star is because, I couldn't give them a negative five stars. This particular location is the worst representation of Valvoline's customer care and accountability. I would advise anyone about to have their car serviced at this location, reconsider or choose a different service provider.

The 2 dots are empty and full.
Shawn C.

This place overfilled my engine oil, completely destroying my engine then denied doing it even after 2 dealerships confirmed it was overfilled. Luckily a dealership was able to get the warranty though to replace the engine but I'm still without a vehicle for 2 months and out the cost of paying for towing and the first inspection. You've been warned.

OBVIOUS spillage of oil

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2 months ago

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7 months ago

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Valvoline D.

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3 months ago

Very professional service. I felt respected and informed. The price is right for the service you get.

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Valvoline D.

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2 months ago

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1 year ago

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1 year ago

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Valvoline D.

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2 years ago

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Valvoline C.

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1 year ago

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4 years ago

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3 years ago

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2 years ago

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Valvoline C.

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3 years ago

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1 year ago

The line was very long and moved slowly. But once I got my turn it was fast and professional. Go during off hours!

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Valvoline D.

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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Valvoline D.

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3 years ago

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Valvoline C.

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3 years ago

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3 years ago

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3 years ago

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Valvoline C.

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4 years ago

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3 years ago

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4 years ago

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3 years ago

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4 years ago

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3 years ago

Great place to get your car serviced. Friendly and knowledgeable staff. They are honest and want to help you with any questions or concerns.

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Valvoline C.

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4 years ago

Diego is the man! Great leader and even better customer service. Only place I'll go from now on!

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4 years ago

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4 years ago

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Valvoline C.

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4 years ago

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4 years ago

The Reps were great. They were fast efficient and friendly. I was glad to see the store open after 6 pm when I get home drom work

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Review Highlights - Valvoline Instant Oil Change

Chris SCM, Matt and Noah were very informative and knowledgeable on the business and service standards.

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AEW Automotive Service and Repair

AEW Automotive Service and Repair

(20 reviews)

This place has reasonable price, reasonable people, and good work. I would definitely go here againread more

I took my 2021 Subaru to AEW in December of 2023 to have the windshield washer hose replaced. The…read morewindshield washer fluid was leaking out of the car. They determined that a rodent had eaten part of the hose! So they replaced the hose to the front washer and told me they didn't know where to route the hose to the back window washer. Kurt said it was working fine on the front window now, and I told him the back window could wait. When I got home, I popped the hood and noticed there was no washer fluid in the reservoir, so I poured the gallon of new fluid in. I went into the house to tell my wife I was home, and then came back out about 10 minutes later to discover almost all the new fluid was running out into my garage and down the driveway. I called Kurt and he said he couldn't understand how that was happening, but he would "get back with me" to arrange for an inspection. Move ahead 6 MONTHS LATER, still no call back from A&E. I try to email them through the web site they list on Yelp, and it says the web site no longer exists! I try to email him, and the email bounces back. So I place a request for service here on YELP again, and 3 or 4 other places answer, but not A&E. So my only thought is that they sold the place and it's under new management? I don't know, but they did NOT fix the problem, they never contacted me again as promised, and the did not respond to the request sent to them through YELP. I ended up fixing the problem myself for $8.00. The second line, that he did not fix and that he told me "would not matter if I don't want to use the rear window washer" had a big hole it as well. When I filled up the reservoir, the weight of the fluid in the full tank caused the water to start syphoning out through that hole in the tube - once it was low enough (i.e. almost empty), it would stop and there would be enough fluid left to wash the front windows several times. They were all very friendly the first time I visited and I thought we had a good working relationship, but it turns out they didn't want to fool with the car although they really did NOT fix my problem and I was never able to contact them again. I don't know what their problem is, but I cannot recommend them as a reliable automobile service.

Express Oil Change & Tire Engineers

Express Oil Change & Tire Engineers

(277 reviews)

This is one of the best most honest car places that exists. I've been coming here for about 6 years…read morenow and they have always been incredibly friendly and actually listen to what you tell them. They don't overcharge or take advantage of you and you can trust that they will be honest. They fixed my headlight when the wire was the problem and not the bulb and didn't charge me anything. They also helped me find a quick fix to the piece of my car that was hanging down from hitting a small possum. Cant recommend these guys enough. True honest professionals. Wish I could give more than 5 stars!

I wanted to share some feedback regarding my visit to your Cedar Park location on Whitestone…read moreearlier today, before 9 AM. When I arrived, it took a noticeable amount of time before anyone came out to direct me to a bay. Once I was finally told where to go, two customers who arrived after me were moved ahead of me for their oil changes. I understand that things happen and that the location stays busy, especially in a growing area. However, no one offered an explanation or even a simple acknowledgment of the mix‑up. After more than 10 years of bringing all our vehicles to this location, it was disappointing to feel that my time and business weren't valued. My expectations for this type of service are reasonable, but when it becomes clear that my time isn't respected, that's when I have to make a change. I ultimately drove away without getting the service done. I'm sharing this feedback because I try to support local businesses, and I hope it helps improve the experience for future customers.

Oil Changers & Repair

Oil Changers & Repair

(180 reviews)

So I came in to have a heater hose replaced for a 98 Chevy Tahoe, the last place quoted me 1300 for…read morethe replacement and labor just for a hose... but here my experience was way different, they were transparent took care of the car, were prompt and very informative. My mechanics name was "EL" he was amazing. Honestly I can't stress enough how awesome he was, he also ended up replacing 8 spark plugs and wires along with the heater hose that was puking antifreeze, and the price was about 1k. More things taken care of and fixed for $300 less. Honestly take your chevys to El he is the best mechanic and fixed all of this the day of and I was out the door. Superb service!

I've had multiple issues with this service center mishandling my wife's car account, and this will…read morebe the last time I come here for an oil change. We were promised two free oil changes due to prior customer service mistakes -- approved in writing by Greg. When I came in, the staff (who are all new in the last 6,000 miles) acted like they had no idea and told me I had to "explain myself" before they would honor it. That's absurd. The paperwork clearly states I was approved for two free oil changes for customer satisfaction reasons. Instead of honoring it, I was told if I couldn't provide an explanation they would keep me there until I paid. That's intimidation, not customer service. It's unacceptable and exactly why I won't be returning. Them not having proper documentation is not and should NEVER be made the customers problem.

Valvoline Instant Oil Change - oilchange - Updated May 2026

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