Reply post Here's a…read morestronger, professional response that includes that point while keeping the focus on the facts: Thank you for your response. However, there are several statements in your reply that are not accurate. I did not approve the final gel color. After I was told the salon did not have the exact shade from my reference photo, an employee selected what he said was the closest match. As soon as the polish was applied, I immediately said it looked purple/pink, not the bright pink I had requested. I was repeatedly told that it was "pink," despite my concerns that it did not resemble the color I came in for. I made a phone call because I genuinely wanted a second opinion to make sure I wasn't imagining the difference. After confirming that the color was not what I wanted, I decided I no longer wanted the polish. That decision was based on the final result, not because I suddenly "changed my mind." It's also unfair to suggest that your shop closing during my appointment was somehow my responsibility. Before coming in, I called and let the salon know I was on my way. Whoever answered the phone told me that was perfectly fine. If there wasn't enough time to complete the service without it extending past closing, the appointment should not have been accepted. I should not be made to feel rushed or pressured because the service continued after business hours. I also felt pressured to pay for a service I was unhappy with before my concerns were fully addressed. While I appreciate that the gel polish was eventually removed, that does not change my experience. My review reflects how I was treated as a paying customer, and I stand by it. This version is assertive without being insulting, and it addresses the main factual points you want to correct.

I finally found a regular place to get my nails done in the area after searching for a while. I…read morehad a tap gel nail today with Brian. He's great and really paid attention to detail. This place looks very clean and Their price is reasonable as well.

Love this place! Employees were welcoming and made me feel very comfortable. Asked for a "thin"…read moreFrench tip, and she did an amazing free hand line! Will definitely return

Lovely, small nail salon. Just one person with years of experience. Did a great job helping me…read moresolve the issue of a continuously splitting nail. I often feel out of place at nail salons because I'm not a "fixy fixy" gal, but felt very comfortable here.

After coming to this establishment for about a year and a half or so, my nails have always turned…read moreout how I wanted them to. So satisfied with their work!

My manicurist, Le, did an amazing job. Even with the shop being busy she took her time to ensure…read morethat my nails looked perfect and just the way I wanted them. Take the time to come in and visit them, true quality work.

I kind of want to keep this nail salon to myself it's so good I was looking for a new salon in the…read morearea and was able to make a same day appointment with Zoe. She was super detailed and definitely a perfectionist. My nail shape has never looked better. The salon was clean and easy to find. I'll be back for sure!

The owner at this nail spa definitely takes pride in her team's work and quickly reached out to me…read moreto address my previous experience. I accepted the offer of a redo, and they were able to see me quickly. Now that I know what to expect with a Russian mani I was less surprised and able to appreciate the precision and skill needed for this type of service (though will caution anyone who's never gotten one before that it can be a bit uncomfortable; I recommend you look this up before trying it). My nail tech today also did a lovely job with the nail design. She was very skilled and meticulous with her work (grooming, polish and design) so I expect this set will last longer than my last. If you're getting a Russian mani, take note that you can expect it to take nearly 2 hours, so feed the parking meter accordingly. Overall, I am happy with my experience and will be back. :)

I did a review of this place about two years ago. The prices have gone up (from $42 to $55) for a…read moresimple mani/pedi. But they have new massage chairs and manicure stations and the whole place looks friendlier. The staff is the same as always, friendly, efficient. I still get my nails done here, just not as often...

Anytime i am in need of a mani-pedi, i always go to Forever Nails. The service is consistently…read moreexcellent quality. There is air flowing in through the security gate on the front door to decrease the concentration of nail fumes. The staff are friendly and almost always smiling. They always have the color of polish I am looking for. Sadly, I was not as impressed with the waxing services. My waxer was not very friendly, for starters. But she also ripped the wax off, using only one hand. Without using her non-dominant hand to create tension, this resulted in a very large, unseemly bruise on my upper inner thigh. In addition to being unsightly, it was very painful when she ripped off the wax the first time, when she created the bruise, but even more painful when she went over the area a second time. I will continue to be a faithful patron of their nail services. But I will definitely get my waxing done elsewhere.

Absolutely love my cat eye gel manicure with the plaid and polka dot design. Ohnnmer is wonderful…read moreand detailed and gentle throughout the entire process. She is skilled and awfully nice! What a great experience! Highly recommend her! I appreciates that she spends dedicated 1-on-1 time with each client and the environment is peaceful. Look forward to my next visit with her.

Lunar New Year Cat Eye stamped nails by O! The best Japanese gel nails done by the best nail…read moreprofessional. Meant to post this earlier but I have been caught up in my first home purchase (sorry O!). I smile every time I look at my nails and it's the ONE self care item that I can do that stays solid until my next appointment with O. She is booked up MONTHS in advance so be AWARE of this and patient. You want the BEST nail tech, you have to book her in advance and she IS worth the wait. Be sure to tip her for what she is worth also because she really puts her heart and soul into her nail artistry and craft. Thank you O! Her studio is very clean and tucked away inside a series of shops in Montclair. Bathroom is always clean in the back also.

Emmy is wonderful! This is easily the best manicure I've ever had in my 8 years living in Oakland…read more She fixed my nails after a bad experience elsewhere and they look and feel so much better. I'm so glad I found her and can't recommend her enough!

Emmy is fabulous! Her work speaks for itself; she's an incredibly skilled artist who also does…read morenails, and she blends the two skills of hers beautifully in her studio. The studio is quiet and relaxing, and there's plenty of paid street parking. The tap gel nails are super sturdy, smells a whole lot better than acrylics, and are better for your nail health while not being too much more expensive, a win-win-win. Definitely excited to work with Emmy to help my nail dreams come to life, I've seen just how steady her drawing hand is and I cannot wait! This someone design is only a fraction of what she can do.

I think this was the best mani-pedi I've ever had! I really appreciate that there was no strong…read morechemical smell, the women who worked there were so nice and easy to talk to, the massage was very relaxing, the products they use seem high quality. I got a gel manicure and a deluxe pedicure, and I will definitely be coming back!

It's very calm inside and everyone is very nice too. My service was in good time and my nails were…read morepainted perfectly. I'll definitely be back