We normally get good service and food here, but yesterday was an exception to the norm. We ordered takeout at the counter, my fiance got a medium sub and asked for a medium combo, I ordered a large sub and asked for a large combo. My fiance paid and the lady who rang us put in small combos. We just shrugged it off as an inattentive employee, got our chips and subs and left. My fiancé asked for wheat bread, but realized they used white. My sub hardly had any meat, and the bottom of the roll was totally soggy. Very unhappy with this visit, especially with prices being so high. We paid $37 for the meals. We will definitely reconsider coming here in the future. read more

The first time I came to this location all was great;; the 2nd time all went to hell I tell the people what I want and they got it all wrong. IT looks like there is NEW owners that don't how to run the place.. I was supposed to eat what they serve! a bun with very little meat on it.. and not what you ordered .. in my option the people behind the counter speaks very little English and don't understand what you want and don't know how to make the subs.. I paid over 30 buck for a bunch of stuff... what I got I wouldn't feed it to the dog.... the birds like it.. never again from this location read more

I bought the New Yorker, which is supposed to have pastrami and roast beef or corn beef. One of the two I think it's roast beef and it was probably one of the worst subs I've had. It was just full of nothing but gristle it had pastrami on it whatever else it had on it it wasn't what it was supposed to be. It was a terrible sandwich. I would never buy that sandwich ever again besides that I think they have pretty good subs to Italian the hook and ladder I will still go back and try some other sandwiches as well. read more

I've been to this location several times and I've had few different subs. My favorites are the Hook and Ladder and the Italian. But recently and for a limited time, they have a pulled pork sandwich. OMG. I love this sandwich. They need to make this permanent. Well, maybe not because I would be here wayyy too often. read more

Firehouse Subs - New York Steamer - Fast Food Near Me - Westland, Michigan

My favorite sandwich chain. Too bad they keep closing the ones around me. What I like about them is that they always have a lot of meat on their sandwiches. Try the new hero sandwich, very good, very full as always. Taste kind of like engineer sub read more

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Went back for our makeup meal. Once again didn't add what we asked for on EVERYTHING we ordered! Won't EVER be back! Just ridiculous they can't follow directions over and over again!! read more

Food was good. Ordered the streak and cheese sub. The portions were small and I left hungry. Jersey Mikes FTW! read more

We stopped here for lunch the next day for some sandwiches. I ordered the New York fire sub with everything on it. My partner I think wanted some other flavor sub. So we walked inside and picked out the sandwiches we wanted. They were good. Its especially good when I can get all of the toppings I want on my sandwiches. Bit pricey on sandwiches, but their still good. Customer Service was ok. Nice location and spot for us so far. read more

tasty sub sandwiches, nice staff, but required $ charge for a cup of tap water? (Same price as bottle water?!) seems like an odd practice to up charge $$ for a cup tap water so not sure we will be coming back. Also super quiet, could use a little music or something. read more

The person behind your register was an idiot messed up the person's order before me. Didn't know how to count. Cash didn't understand basic English when it came to me when I asked for the smokehouse, brisket and cheddar. She's like you want the hook and ladder. I'm like no and then she was like do you want this other sub? I was also like no I said what I wanted three times the last time I said it very slowly for her and she still couldn't understand do not go to this location And a person in charge was useless. read more

Great place Great Menu Great Prices I am a fan of this business. I am a fan of their meatball sub and I wish I had one now. It is delicious. I love the chili. It was very delicious and filling, even with the fillingness feeling, I still ate that entire meatball sub. I look forward to trying their other subs in the future and that entire menu looks promising. My friend says get one "Fully Involved" - it means "supped-up" with the works! Keep up the great work! read more

Hangup on me 4 times it's happened many different days not just today. And i got two things on my sub and they couldn't even put it on the right bread read more

Firehouse Subs - Wheat bread but i asked for white - Fast Food Near Me - Westland, Michigan

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Lots of seating inside and a couple outside, bigger than a typical firehouse. Service was mediocre, it's hard enough to to hear with masks but they add the loud music and it's just an additional unnecessary obstacle. I do really like the coke machine they have because it has the option for the peach cream soda and that's my favorite. Overall, I like to get the meatball sub with extra pickles and onions on the side, they didn't have either sides for me, I had to go back in to ask, so overall, not the worst experience here but also not the best. read more

Significantly better this time around. The salad looks like a salad, and tastes great. The sandwiches were mostly correct (error on bread, but no biggie). Everything else was correct and great. Much better customer service, and greatly appreciate motives food quality. read more

Firehouse Subs - Lousy chopped romaine salad that has no romaine in it. - Fast Food Near Me - Westland, Michigan

Hi this review is based on my own taste pallette and I recognize some people will LIKE these features. If its true please stop by its exactly what you'd expect. Ok: The whole wheat bread tastes like sugar The ham tastes like sugar The Italian dressing may have sugar And it's slathered with mayo which you cannot easily wipe off because it's mixed with the shredded lettuce, tomatoes, all the way through the meats. Its a lot A very rich sub I cannot eat that much sugar in a lunch sandwich I just can't I'm not a teenager anymore. If you like very sweet meat, sweaty with mayo, and sugary wheat, get the Italian sub I dont think I'll return though My husband said it was ok. read more

Out of medium cups. Had already paid for the size. Gave me a small instead. Not changing gloves after handling cash register and money and diving into making food was an issue as wel. read more

The manager was terribly rude to his workers, in front of multiple customers. In no situation should a manger speak to a worker like that. I felt rushed while ordering my food. I definitely will not be returning. I felt extremely uncomfortable I could tell they were having him do everything they did not want to do not a single please or thank you for the help while they stood there doing nothing. read more

I'd do 3.5 stars if I could. The place is clean and the employees are really nice, even though we walked in 10 minutes to close. Tried that new pub steak sub, the bbq brisket sub, and the Italian. The pub steak was not to great (the guy at the counter even warned me it wouldn't be). There was beer cheese on it and mayo. Meat was a lil skimpy so it was a pretty gooey sammich. Nix the mayo and get extra meat it'd probably be pretty good. The bbq brisket was pretty tasty, but I'd get extra meat next time. The Italian was superb. Would definitely order that again. Pretty hard to mess up an Italian sub, but regardless, this place does it well. The meatball sub looks pretty awesome, gotta try that on my next visit. read more

Firehouse Subs - Verdict: pub steak, no. Brisket, good. Italian, great. - Fast Food Near Me - Westland, Michigan

The Firehouse decor and menu items are GREAT! My Dad was a firefighter so I am drawn to these items. The theme is well done. My granddaughter tried on some of the firefighter hats and coats for a picture. Memories were made at Firehouse Subs! The sub sandwiches were delicious as well. I loved the wheat bun. My son said his "New York Steamer" with corned beef and pastrami was outstanding as well. Not only is the food and decor excellent so is the fact that a portion of the money goes buy lifesaving equipment for first responders! How awesome is that? read more

Food very fresh and the employees rock . This was my first time ever ordering here and I will be back. Very friendly employees excellent customer service. read more

Super good food. Everything was made fresh and to order The lobby could have been a little cleaner as far as our table but everything else was perfect. read more

Well this was disappointing. I've never had Firehouse before but wanted to give it a try. My Italian sub arrived ice cold despite being advertised as hot. I ordered a soup, which I did not get. I ordered a bag of Sun chips which I did not get, they sent Lays BBQ instead. I also ordered a kid's meal listed as a Turkey sub, kid's juice, Rice Krispie treat, and fireman hat. The kid's juice, Rice Krispie treat, and hat were all missing. So I got a cold sub, the wrong chips, and 4 missing items. Oof. I won't order again. read more

So, I've been bragging to my daughter since March about how great this place was and took her there for the first time since the pandemic started...when we walked in there were two workers who didn't even bother to greet us, so we said hello...and the reaction was "we'll be with you in a moment" with the nastiest attitudes. Needless to say, we walked out. I refuse to spend my "essential worker" money on such trash service. THIS location sucks. I really wish they had a NO star rating. read more

They have terrible service very nasty inside behind the counter. The workers even look nasty. I had hair inside my sandwich not once but one 2 separate occasions. Don't eat here -0 read more

The food is great and service too. I kinda wish they had more options for the more picky people

Absolutely love Firehouse Subs! I always have a great experience at this location. The subs are fresh and delicious every time. Although it sometimes takes a bit longer when they are busy, the quality of the subs is worth the small wait. Also, the floor to ceiling windows make eating there more enjoyable with a bright open environment. read more

Came into this location this past Sunday night right around 9:15. We were greeted by the female worker with "Just so you know it's take out only." Why in the world would your dining room be closed before closing time? That is a convenience for the staff, not the customers. If that's the case, it should be reflected on your website and/or on the door where your hours are listed. I drove my family across town to eat here and felt turned away. Your subs can get a big soggy if not eaten right away, so we took our business elsewhere. Such a disappointment. I wasn't turned away from dining in at the Brighton location 20 minutes before they closed. Why is it different here? read more

These subs are seriously incredible! Warm, FRESH subs every time! Incredible job and by far my favorite sub place!

The employee with the flat brim hat with the T- Rex on it with long hair and a scraggly beard was quite rude and disrespectful to my daughter! I had asked her to order first, as I was still deciding what to order and he greeted her very curtly! He said to her something inaudible, and when she asked what he said, he just said "what you want." That's not even a full sentence! I was very excited to get one of their sandwiches, but the whole situation made me feel like I should have just gone to the Tropical Smoothie Cafe next door. At least there we probably would have been treated with respect and not ignorance. read more

My write up will be short and sweet. They have pretty decent subs but my complaint is that they don't give you enough pickle with the whole subs. They give you a (1) slice of pickle for a half sub and the same 1 little slice with a whole sub. What could POSSIBLY make them think that this will suffice? For a pickle lover like myself, that's just UNACCEPTABLE. I ordered a whole sub and when I got home to start eating it I looked in the bag and there was only one little sliver of pickle in there! The horror of it all. With a whole sub, that means that I have to take smaller bites of the one sliver of pickle they gave me. C'mon y'all, step up ur game. Don't be pickle nazis. read more

This location doesn't seem properly trained. Took forever to get my sub. Maybe calling ahead would be more helpful? Need to work on speed.

The food is good, but the service sucks. The last few times, they forgot my pickle spears and each time I asked about them, they looked annoyed. If you order online, be prepared to wait way longer than they quote you. It's never ready on time. No one ever smiles or really even acknowledges much. Either this store is just full of crappy employees or it's awful to work here that no one is happy. read more

The food is good but the service at this place is horrible. The workers were more interested in flirting with a customer than doing their job. read more

My boyfriend is a super fan of Firehouse and always tries to convince me to go on the weekends. He lives the variety of hot sauces that they have that he can pick from because he's kind of a hot sauce junky. When we went last weekend, when we got there the cashier looked less than enthused to take our order, like it was our issue we came into eat there. Then after we had ordered, we waited for our food and my boyfriend was looking through the hot sauces and he said most of them were empty or not there. He asked her if they had his favorite kind and she was like I don't know? It left a bad taste in my mouth because it seemed like she should have been able to go check for him but it seemed like a complete inconvenience for her. To top it all off, they have one of those cool coke machines in the back that you can combine flavors and the cherry coke was very flat. We will continue to go to Firehouse, but maybe not this location. read more

Firehouse Subs - Engineer Sub - Fast Food Near Me - Westland, Michigan

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Great food long wait times. If you eat in store you'll Likely be waiting at least 20-25 minutes even with only a few customers in the store. For a sub joint i don't feel it should take this long. read more

The people that work there, the fast service, the cool theme and colors, and of course the amazing food are all fantastic!

The rehearsed words from the bearded dude at the register were spoken so fast that I could hardly understand him. He was a bit rude as well. The food was decent, but I probably won't be back. read more

Our favorite sandwich chain! The store is always clean, the food is always fresh and the employees are so nice every time we visit. Our favorite item is the Italian Sub. Have yet to find one better or that even compares to what we get here. read more

Wonderful service and clean friendly environment! I'd come back all the time! These subs are the best and are fresh and tasty!

Engineer and Smokehouse Beef and Cheddar Brisket subs are delicious! First time here but we'll be back. Medium sub and pop was about $8. read more

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