I took my nieces to the Beach for the week for their spring break and this was someplace they wanted to go. The youngest was demanding grilled cheese and after looking up their menu via yelp I was able to determine they would have them for her. Yeah.. I'm their only Aunt or Uncle and I see them so infrequently I had to accommodate. Sometimes familiar is needed when traveling to a strange place. Charles was great and VERY patient with both the girls as they placed their very specific orders. He smiled and made them feel comfortable and double checked to ensure they had specifically what they wanted. They both rang the bell in show of their approval. (side note) The youngest of course changed her mind to a meatball after insisting on grilled cheese for lunch... This is why I don't have kids of my own! read more

Love the food but 1. They are always out of ice? 2. They are not welcoming at this location. They will tell you how busy they are and try to get you to turn away and they also just aren't very friendly and talk amongst themselves vs talk to you. The girl said to me like 3 times "there is like 7 orders ahead of you." like I politely said the first time, I am fine with that. Keep in mind I was the only one in the store lol. read more

This is the WORST location. I came into the store at my pickup time and was told they didn't receive the ticket. They started my order when I got there so I figured it 's all good because it'll be even more delicious..NOPE. I got 2 sandwiches and both were extremely soggy and inedible. Drenched in fact! I rate it 0 out of 10 wouldn't not recommend and will never go back again. read more

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After I ordered my to go sub, I noticed how dirty the dinner are was. Like, sticky, crubs, unkempt and just dirty. Even the glass door was absolutely filthy. Very disappointed. read more

Finally had an Italian sub from this location that tastes exactly like it used to at one of their original locations in Jacksonville. The only disappointment for me was trying to call the store to tell them how much I enjoyed it. Apparently you're not able to speak with the store directly anymore which is a shame. read more

Upon coming in, I was kindly greeted by one of the older worker. The he and another a young lady that was working there continue to have a conversation talk about random things for seven or eight minutes before taking my order other than that everything was just fine Food came out great. The staff is very unprofessional though. read more

Firehouse Subs - Sandwiches Near Me - Virginia Beach, Virginia

Horrible service , I ordered door dash Dey did dint start making it til I got 25 minutes later. I ordered club on a sub. I get there no bacon or mayonnaise I go back to tell them they say we have no mayonnaise. How does a sub restaurant have no mayonnaise??? On top of that they said we have bacon but we forgot. Never again read more

Our family of 5 have been going there since the establishment opened many years ago and have been loyal customers since our kids were toddlers and they're now teens and young adults. And until until recently... the last couple of times we noticed the lack of customer service, loud personal gossip in the back of the food prep area, which was really weird and something that I didn't want my younger teen to hear. There was no TV on, no background noise. And then today during lunchtime - very slow at the facility, I must add...what really upset us was - our food came out super super fast? You would think that would be great right ?? Not??? And asked "Why is our food so cold?" The lady came out with a glove on and touched our buns and pretended like she didn't know what we were talking about. And tried to explain to me the process that she took to make them... Like I know??? The buns were never toasted at all they were completely stone cold - Literally Cold. All three. Not to mention, all three of our meals were over $50... We could've gone to a restaurant for that much money. I've always gone to this place to support the "Firehouse Sub" name and the delicious subs that they've always made. What happened? We took our subs home, put them in a toaster oven and made better quality subs ourselves in our own toaster oven... Sad and very disappointed. We will not be going back there again. By the way, I've never even bothered to make a review on yelp until today. read more

The new BBQ Cuban was as advertised, absolutely delish. Service is quick and accurate. Good place with a few spots to sit and eat, but definitely more of a takeout. Great place for a delish sub. read more

Firehouse Subs - Hook & Ladder Sub - Sandwiches Near Me - Virginia Beach, Virginia

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Missing sandwiches and the ones I got didn't have everything on them that was requested. Will not be ordering again

Service is nice. They are pretty fast and my sub is great. Fresh bread and nicely filled. I am bringing it down a star just because the tables are not always clean. Doesn't stop me from dinning in. The tables are long so I just slide down to a clean spot on the table. This is close enough to my work and sometimes you just have to have a yummy sub for lunch. If they get super happy service or start being clean all the time I will pop my stars up to a 5. read more

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I recently placed an order on line and was charged for 2 large combos and a one extra large sub. I tried to explain a mistake I may have made and was rudely yelled at by the shift manager and was told " you got what you paid for check your bank account". I wanted know how this mistake could have happened and was told again you got what you paid for. I could not eat 3 large subs so I left with one sub combo and no resolve on the 35.00 mistake. I guess they were hungry and got a good laugh at my expence. I spoke with another manager the following day although she was empathetic to what happened I was told to contact firehouse subs directly. I did and too this day firehouse subs does not want to respond. I guess I have to get my subs at a lesser quality chain. read more

I came in tonight and Jay & Drake were very professional and took care of me right away! This was the best service I have received at any firehouse and I will definitely be returning! My food was made promptly and was packaged well. read more

I don't know what's in that chicken and dumplings soup but I'd like A BIGGER SIZE. I've been here 3 days straight ! The Jamaican Jerk Turkey is My Go Too SPICY CAJUN CHICKEN option #2. Go See My Boy Jay He Has Been a PLEASURE EVERYDAY read more

The worst WORST / Staff ...management EVERYTHING but the food. Whoever Richard is....the whole place knows that your blonde employee is "stressed and pissed off". I also know what time she needs to get to the bus stop. She "hates training" as she yells at high school students ...who honestly should get another minimum wage job somewhere else because they don't deserve this verbal abuse from this middle aged woman. Just like all the reviews before...foods great and service is terrible. I order a sandwich with 4 people working behind the counter (two working and one old woman yelling at a 16 year old "training" him) This woman didn't do a thing to help. 35 minutes and I'm still waiting for my single sandwich and I'm still hearing her complain about her job. Someone put her out of her career place misery. I hope the new trainee takes my advice and works ANYWHERE else. You should give your money to anyone else. read more

Firehouse Subs - a firehouse sub bag - Sandwiches Near Me - Virginia Beach, Virginia

What a joke!! One person working, sub way overpriced, after 7 min waiting to get help, I left. First and last visit!!

Employee Jay gives Excellent service, Food is always delicious, the bread doesn't get soggy like most sub places.

SO last time I left a "less than glowing review" and now I shall do it again. I wasn't gonna go again but was craving an Italian and was RIGHT THERE so I crossed my fingers and went in. A group of firefighters were eating and a lady was waiting on her food as well as a UBer or DoorDash person. Two guys working behind the counter didn't even acknowledge me as I stood there like a doof for almost 10 minutes waiting ..finally the one guy walks over to take my order and says "Oh, I can't sell you an Italian cuz we are out of pepperoni" ...he didn't say sorry or can I make you something else..he just stared at me. I said "OK BYE" and walked out. This place has gone to S***..NEVER NEVER NEVER AGAIN. read more

Solid subs Batman! Firehouse is my picnic go to. We love the turkey and roast beef. They put some juicy mayo or some other liquid which makes your sub soggy if you won't eat it fast enough. Hence I alway overeat and stuff myself to avoid a soggy bottom. Online ordering makes it quick and easy. My only deal is sometimes the sub makers didn't attend pickle cutting class. I get huge chunks. Sometimes. Or sometimes no pickle at all. Also. Curbside pick up means you walk out of your car and get bag yourself. Maybe you need to call and ask for curbing? read more

My family and I have been going to this location for as ling as it has been open, but it has changed ownership and the service is absolutely terrible. My wife and I stopped in today for lunch only to stand at the register to order for over 5 minutes without the staff saying anything or even acknowledging us. We ate at this location about a month ago, and slow and poor customer service. During this (our last visit to this location) the phone rang without being answered while the staff paid no attention. While it was lunch time, only two other customers were dining. One was eating, the other was waiting on their order. Its a sad state of affairs but I could not ever recommend this location (and I love Firehouse Subs) and we will drive across town to the Landstown location and give them Our business from now on. read more

The food is always great. That is not my complaint. I come here at least 3 times a week, but today was absolutely the WORST experience yet. There was a young male that was taking my order and wasn't wearing a mask, which to me is not that big of an issue, but then out of nowhere he says 'I'm sorry for not wearing my masks, I just don't want to.' He attempts to take my order and doesn't listen to me about anything regarding my order. Had to ask multiple times for simple things on a sandwich I get multiple times a week. Also, I had to ask 3 separate times to have him put my number in for my rewards. He continued to walk around the restaurant, not wearing a mask, being very loud, unprofessional, and was just truly not a good look for this awesome location. The staff here is normally AMAZING, and super nice and considerate, but today, he absolutely ruined it for me. Update: I'm still in here... he is still being very rude, not wearing a mask, being very loud and obnoxious. read more

Went in to order a few subs as take-out for the family. The tables weren't cleaned after, but not dirty. The subs themselves tasted great, although they were far too saucy. I could hardly eat it without drenching my hands in the oil. Still tasted good. I think they are hurting for good reviews, because the sir at the cash register insisted I leave a review online. read more

If you follow me you know my big box rule- all Big box restaurant get 3 stars. These big names have there names to carry over negative or positive reviews - with that being said this place gets 3 I would give them 3.5 if I was able. I love meatball subs - now don't ask me why do I go to a big box joint to get a classic meatball, well why do you go to McDonalds and look for and burger like you would make? Because it's fast and I didn't have to do nothin ! Lol This place is ALWAYS clean -which is important! And the sandwich is always fresh! I'm not going to get into what makes a great meatball sub but I will sauce I enjoy the seasoned meat and with the zesty sauce I get mine on wheat because it holds the sauce better But it's a official "get right " that means they get it right every single time with no issues! read more

Firehouse Subs - Sandwiches Near Me - Virginia Beach, Virginia

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I wish zero stars was a thing waited forever for them to acknowledge me then didn't even ask what I wanted just looked at me until I started order and charged me for an extra sub and messed up all of my subs was suppose to be 3 but even the meatball was cold in the middle and the sauce feels like it came out of the fridge before they handed it to me will never be going back to this one again !!!!!!!and highly recommend a Complete retraining on the whole the store !!!!!! read more

jay forgot my pickles but he did make it up the next time I came in so I will keep coming back to this location

Unreasonably slow. ordered 2 subs at 6:15. Received at 7:05. While waiting I counted only 5 subs came down the line including mine! Was not greeted and took 5 minutes to be acknowledged by staff. Was told they are training. Ok. 5 subs = 50 minutes. Another employee began at 6:30. Productivity increased by one sandwich. All I saw were 3 employees who wanted to gossip more than anything. Please replace them. Oh the best part was when three friends of an employee came in and was a complete distraction to all employees working at the time All while I waited... really bad service overall read more

Awesome subs. I had the steak and cheese. The bread was very good to. The price and location was very good. The restaurant was spotless. Restroom was spotless. read more

Do not leave a tip here!!! Owner has recently added credit card tips and pocketing the money for himself. Even after confronted by his staff he has not been distributing the tip earnings. read more

Order not ready on time. 20 minutes later... not busy, 1 hour from closing time. Xxxxxxx

Quick, cheap, and good tasting food is a good description of this place. Nothing really different from any other sub shop, clean interior and well lit always helps. Customer service was mediocre at best, but what can you expect from half awake high schoolers. read more

Firehouse Subs - Sandwiches Near Me - Virginia Beach, Virginia

First time here for my wife and I. The subs are great and fresh. A little more pricy than Subway but better quality. But hey, we're helping firefighters right! We would definitely eat here again! read more

The only reason I came here was because I had an awesome coupon. I was completely unfamiliar with what Firehouse Subs was all about..but I left pleasantly surprised. We walked in and were greeted pleasantly. On the walls were flatscreen tvs & typical fire station decor (go figure), but I liked the feel of the place. It wasn't rush-rush, you could sit down for a while and watch some tv. The ordering process was easy. All the subs were around the same price & most made "fully involved" with the usual toppings of mayo,mustard,lettuce,tomato etc unless you specified otherwise. While, the topping options weren't as plentiful as other places, they made up for that with the ease of ordering & freshness. When we got our food (I opted for a normal turkey sandwich & my husband got the sweet thai chili pulled pork) the bread was hot & fresh tasting. The ingredients were all quality and fresh...and the produce didn't taste like they had been wilting in some plastic box over flourescent lights like some place's veggies do. They piled the turkey on too..no skimping here. My husband even made the epic statement of "best sub I've ever had" for his sweet thai pulled pork. The prices are about $8 for a medium meal (includes medium sandwich and drink plus chips) This is a little more than subway but way more worth it. If you have a big appetite you may want to go for the large sandwich though, because the medium is about 8 inches. The medium drink is HUGE, which is such an admirable thing to me. (big thirst) If you're thinking about coming here ask yourself: 1) do i want something better than subway? 2) do i like a plethora of hot sauce options? 3) do i need a medium drink that is about 42 oz? if you answered yes to any of these, you should come here. read more

I went last Friday mid morning. It had to be there lunch rush. They were slammed . It was like three people working . It was this girl she has to be a manager or shift lead. I see her a lot in there. I don't think she notices and I don't expect her to . She smiles at you and it makes you want to smile back . I talked with Her once and asked can you make my subs and she said I will if I can it depends where I end up on the line . But they were a line to the door . She got stuff out of there from what I could see . And it seemed like no stress . Thats the places I want to eat at to see people working hard but it looks easy. I am going in this week I want to ask her name. Thank you for all the hard work not just her but the rest of the staff there. Two thumbs up . read more

Wow, All I can say they will get my money over any other subshop in VA. I had the vegetable sub on wheat. Just perfect. read more

Firehouse Subs - Vegetable Wheat - Sandwiches Near Me - Virginia Beach, Virginia

Had a Firehouse sub yesterday for lunch, I was disappointed. I ordered the Italian with the works and my sandwich was soggy and packed full of ham. Very little Italian meat, cheese, or toppings, just a solid and dry pile of ham. I would not return. read more

Placed order to be delivered. Food was cold and paid for combo but did not receive drink or chips. Driver left food at door before confirming order was correct. Should not have to pay tip prior to delivery. read more

I work in the Hilltop shopping center and this store is always so nice to us! One day they brought us a free tray of sandwiches just because. We ordered trays for Black Friday and all of our staff loved them! Super yummy sammies. The lemonade is tasty! Half way through the day they brought us a salad tray for free just because. They are so sweet! We are big fans on they customer service and quality food! Thanks guys! Love, Athleta read more

Used to be my favorite place to go to. Been coming here for 6 years now. So much to where I even developed a great relationship with management and a few of the prep crew. Must be new management. Only time this has happened has been a specific group of employees after 7pm. Nobody greets you at the door with "welcome to firehouse" sandwiches always wrong or messed up. Passed 3 times I went the floors were sticky every has an attitude most likely because I'm white. I'm a very friendly person and can make a bad situation good 99% of the time but this is insane. Nothing but diet sodas and no sugar drinks. Will be going elsewhere from now on. I can't for the life of me find a way to post a picture. read more

There is one guy that works there and while he is friendly, he is a little much and makes me feel uncomfortable. I don't enjoy ordering from him because my order ends up being wrong every time and he's more interested in trying to be funny than listening to my order. Also he has the worst body odor I've ever smelled, which is a huge turn off, especially in a food establishment. I immediately lost my appetite and left. This was the final straw and I won't be going back. read more

The food is delicious. Location and the bathrooms are always clean. And not to mention that the store's owner is a stand up guy! Him and his staff make customer service a top priority. read more