Went in on New Year's Eve. Ordered a large Italian togo. Drove into work and when it was time for me to eat I opened the box to a sandwich with NO MEAT. I called the store to notify them. The manager answer and called me a liar, stating that it was impossible for me to get a sandwich with out meat. He said he would have to watch the cameras before giving me a refund. It's been 2 days now and he won't return my calls or emails. Lesson learned open your sandwich before leaving to make sure there's meat on it lol read more

Firehouse Subs - The meatless Italian sandwich they gave me and refuse to refund - Fast Food Near Me - Sarasota, Florida

I have had sub sandwiches at many different places. This is the most expensive sub sandwich place I've ever been to. The posters and decor hint that they are going to donate some of their profits to fireman, but no where do they actually say that is what they do. A 4 inch sub cost $6.50. For two dollars more you can get a full size 12 inch fully loaded subway sandwich. The store was not crowded, But it still took 5 employees over 15 minutes to make this tiny little sandwich. I've got better things to do with my time & money! read more

Firehouse Subs - a hot dog and a pickle - Fast Food Near Me - Sarasota, Florida

Sandwiches were great but the ambiance and service is a "1". It's best to just get the sandwiches to go. It was a dirty dining area and the service parties with a customer while we were eating. read more

Firehouse Subs - Medium Turkey on white - Fast Food Near Me - Sarasota, Florida

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Excellent Sandwiches Maybe I should say excellent sandwich, I only ever eat their Hook & Ladder, but I've eaten many of them from this location. We were semi-regulars for picking up food using their Rapid Rescue To Go during the height of the pandemic. I ate in today, so a good time for an updated review. As usual, there was plenty of turkey and ham. I get mine Fully Involved, I think the melted cheese, along with the mayo and mustard, gives it a distinctive Firehouse taste. The sandwich, on soft bread, is warmed unless you specify otherwise. I still like the "Welcome to Firehouse" greeting when I walk in, even though it can be lackluster. Someone was right there to take my order at the register. You pour your own drink from one of those touch screen fountain drink machines. My food was ready and they called my name just a few minutes after I poured my drink. The dining room was reasonably clean. They have a TV at one end that was not on today, so it was pretty quiet while I ate. There is a small parking lot, but it's at a big shopping plaza so there is lots of spots separate from the Firehouse lot. This Firehouse also has a Drive-Thru. read more

This place needs more people for the sandwiches they make. I had the Italian Meatball, and the guy made it perfect. Definitely coming again.

Bad customer service. Employee didn't care to read the order did as she wanted and when the sandwich was returned for refund went ahead and gave a stare as if I spit in her face and was called out for defensive and aggressive. Horrible wouldn't recommend to anyone read more

Food and service were unbelievably bad. I ordered a tuna sub and it was literally the most disgusting thing I've ever eaten, let alone paid $13 for. It was soggy and tasted nasty. I mean how hard is it to make a tuna sub? read more

If it was possible to have less than one star I would rate it that. I was randomly in the area where this firehouse sub was and had a craving for an Italian sub. I went through the drive through of the firehouse at the corner of bee ridge and McIntosh. One car in front of me that was already getting its food, took about 15 minutes but even if I wanted to leave I couldn't because of the set up of the drive through. and the guy said please give us a few minutes. Which ended up being close to 15 minutes. Kinda surprised that it was so slow i had no issue with that because I wanted to look over the entire menu. But still I waited a little over 15 minutes after all of that and finally the guy took my order. I ended up just ordering the 8" Italian sub which for $11 was a rip off to say the least. I got up to the window and immediately paid for my meal. Then the guy said thank you and walked away. Just over 10 minutes went by before someone finally came to the window. I wanted to knock on the window just to make sure they were even around but I guess 15 minutes is the cut off. I got home and opened the sandwich to literally find it as an Italian type sub, smothered in mayonnaise, few pieces of meat and the bread with a few shreds of lettuce, I was so disgusted by this entire sandwich being literally drenched in mayo I tried wiping all the mayo off but the sandwich was completely ruined already, I couldn't possibly eat a minimal deli meat sandwich drenched in mayonnaise. Beyond disappointed to say the least plus the beyond awful customer service was beyond a joke. Would never come back and would never recommend to anyone. Just beyond shocked and disappointed with this place. Could and should be so much better. Will certainly go anywhere else read more

Went to the fruitville location today, and the customer service was excellent. Feels good to eat from a clean establishment!

Food: I found what seems to be a cluster of hair in my sandwich. Service: Awful. This was the most upsetting part. Although the food was appalling with the dust bunny of hair I almost ate, the saddest part is their reaction when bringing it back. I don't care, your bothering me type of attitude. Ambiance: Unbearably smokey. Can't see inside without your eyes watering from the smoke. read more

Firehouse Subs - Club On a Sub - Fast Food Near Me - Sarasota, Florida

The bbq brisket is exceptional. I get double meat. Boy prices have hit the roof since I last bought a large combo for what now pays for just a medium sandwich. read more

Waiting 20 minutes in the drive thru with only 2 cars ahead of you is definitely of bad service. After the wait and getting to the window. Paid and still waited another 5 minutes. Get faster service as some sit down restaurants. read more

The food was good, which is why they get a few stars instead of 0. When I pulled up to an empty drive thru, I was made to wait 5 minutes to even place my order. That should have been my clue to leave. I placed my order for two sandwiches, and then waited an additional 20 minutes at the window before I was given my food. I'd hate to be there on a busy night. read more

Update: I came here to pick up an online order... been 20 minutes and still waiting. Employees are looking at the schedule together and there's also cars waiting in the drive thru. Gave it a second chance and the place is a hot mess inside. Come on guys. Ps the employees are not in a hurry back there. read more

I would leave a Zero. Ordered a medium Italian and it was overloaded with Mayo and mustard. When you take a bite, meat slid out. Meats were flavorless. Drive thru was slow and I was the only car. Cashier said my total was $9.09. I gave him $10.09 and he tried to keep the dollar change. Sticking with Jersey Mike's from now on. read more

Was handed the card reader at the drive through and could not see the screen due to the sun. I have never been handed this before so wasn't sure what I was supposed to be looking at. The girl grabbed it and said I will put none so I assumed it was for a tip. Then the window was closed and my food was taken to the back which made me nervous. I will never go back to this place again. read more

I would give 0 stars. The manager Olivia is awful and rude!! Not an adult at all. Screamed at me on the phone. Terrible.

I was recently at the Firehouse Subs on Bee Ridge and McIntosh (8/29/2023) and the manager was the absolute worst! Yelling at an employee in front of other employees & customers. Very unprofessional. This location has been going down hill recently. read more

Got a sub to go this go around... Went inside to get it. The smell of firhouse is second to none, always nice and steamy in there. Always a good time when you can barely see anything in front of you. Subs were very good like always. Decently top tier sandwich chain restaurant. read more

Amanda and Nathan did an amazing job with excellent service! Very welcoming and some of the best sandwiches I've ever had!

I've been to this location twice in the last two months. Both times staff isn't that friendly. No napkins and bag last time I ordered a steak and cheese there was barely any meat on it this time I ordered a brisket same thing. I don't think I'll be back again. read more

Ordered medium steak sandwich with onions and peppers with no cheese. Got a large with cheese and no onions or peppers. Didn't pay attention till got home to see . Wife ordered a firehouse salad and got the wrong salad. Place was not particularly busy, and took forever to get our incorrrect order. read more

Lady at the window in the drive through was very rude. Very short and snippy. Like she couldn't be bothered and was annoyed with us trying to order. I would not recommend coming to this firehouse because the people are rude. Went there on a Saturday around 1:53 read more

Great guest service, obvious new management has came in. Exterior needs improvement due to age, staff has become more friendly store is cleaniwr read more

We love this place, great subs, speedy service and good value for your money. We will definitely recommend abd return to this location.

Best firehouse they're fast and always get u right awesome manager. If you're in Sarasota get to This firehouse.

This firehouse subs seems (for every time I visit) to always be on their A-game. Employees consistent with greeting us when we walk in, preparing what we order on time and fresh, walking me through the Firehouse Subs App, offering to get a second basket when we received our food (when they saw we were splitting the meal). Anticipating needs seems to be on their radar which is refreshing. Definitely a consistent A+ experience for this guest. Thanks Firehouse! read more

I have to say I am a huge fan of the sub. Locally we have Jimmy John's, publix, subway, jersey mikes, hungry howies, and firehouse. Fire house wins hands down, no contest. Best ingredients, staff, service, and drink machine. Everytime you walk in your greeted with happy faces. George the cashier is polite an direct, he has never made a mistake on my order yet and I have been here 40 plus times. The general manager rusty is always staying on top of all his employees, making sure nothing is missed or overlooked. He has taken my order and rung me up when it's busy. Not many in his position are willing to step in when customer service is being effected by the lunch rush. Out of 10 stars I give them an 11. Serious you won't be disappointed. read more

Hubs loves Firehouse and so suggested a lunch date today and I was down for it :) This particular location has a large dining area and easy parking, good points. read more

Second time ever at firehouse subs and two of the 4 people working not only know my name but greeted me with extreme enthusiasm. That's what I call customer service! Crystal is phenomenal. The food is great. Alex is super sweet. And they have the new coca cola fancy machine. read more

Firehouse Subs - Turkey bacon ranch!!!! - Fast Food Near Me - Sarasota, Florida

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It's firehouse subs. Not much to say beside the usual. It was clean and the people are pleasant. The sandwich was good and they have great sweet tea. Beyond that, I can't find anything to speak of, either positive or negative. read more

This is my favorite Firehouse location. Love the convenience of the drive thru and I know they're all supposed too be the same but I swear the food at this location tastes fresher. Plus the staff is super nice. My neighbor brought me a Hook and Ladder when I was home sick one day and I've been "hooked" ever since. Get it? Get it? read more

If you want to have your order made correctly, go to the restaurant or order pickup. I have had a much better experience in ordering for pickup, I'm assuming because they don't want to mess up an order when the customer will be coming into the restaurant. When I had food delivered, directions weren't followed and the side I ordered wasn't included in the bag even though it was on the receipt taped to the bag. Food ordered for delivery needs work, but pickup or in-person orders are always right. read more

One of subs was made incorrectly. Not noticing until get home when taking it back to get corrected the store had already placed everything away for night. Manager was extremely helpful and professional and corrected the situation. Mistakes happens but professional and customer service will keep us coming back. read more

Only give this one star because the employees were nice. One of the worst tasting sandwiches I've ever eaten. Will not be back

I go to this fire house at least once a week I don't mind the wait because once you get to the window your greeted with an amazing employee who is grateful and happy to be working there. The subs are on a whole Nother level of deliciousness I give it a thumbs up read more

I just wanted to order A Italian medium with extra pepperoni no tomato what I got was do you want to ounces or 4 ounces that you ounces of Albany 2 ounces extra pepperoni for ounces of all me for ounces extra pepperoni just make it simple this double the slices that you normally put on I have no idea I'm on the side of the counter I don't work for you guys make it simple anyways I left there and went over to Burger King yes it's not any better of a meal but it was easy to order read more

Amber rocks. Very friendly. Subs are great. What a nice place! Try the engineer sub. Most delicious!

I never had Firehouse Subs until I got to this area. Fr sandwich sub chains this is probably one of my favorites. The staff are always accommodating and everything is fresh. It is always my first choice when I am craving a meatball sub. Their meatball subs have to be the best around. The marinara sauce is sweet and the crunch you get from the melted mozzarella is perfect. read more

If I could give less than one star I would. First I called three times and no one picked up. Drove over to place my order(s). I had several orders to place, each with specific additions, subtractions, substitutions . The girl at the counter looked very overwhelmed and did not know how to input in computer. She called over another person, he didn't know either and called over a third person . After debate on how to put in I waited for order. I didnt check each order before leaving , I should have. They did not place chicken on both chicken salads. My sister had to drive back and when she come back she said "awful, no one knows what they are doing ". The staff needs more training, invest in your staff and it will translate to better customer service. read more