I ordered the new steak cheese with peppers and onions, it was very tasty but, it was not steak, it was roast beef. If you advertise as steak, then it should be steak! read more

I came in here with my family I had a mobile order already they told me they were out of Mac and cheese and they gave me fries instead which were burnt they somehow told my uncle that it was going to be at least 1 hour before he could even order the place was completely empty the employee there was rude and unprofessional he told us at 8: 15pm that they close in 5 minutes I asked what time do you close he said they close at 8:20 I even checked my cellphone they close at 9:00 pm he was already in a hurry to kick us out the main issue was that employee I definitely won't be coming back here ever again I should have called corporate on this place read more

10/20/2025 Went to place an order online through Firehouse- but it kept giving me an error- Kept saying to select another store- Frustrated- called in the order- Wanted to try the Thanksgiving Day sub- a weakness for turkey and cranberry- (don't like stuffing but it wasn't bad).. Picked up on time but a bummer that I couldn't redeem my points in person?? Sandwich was great- (stuffing was a tad salty).. no gravy- available.. Please fix the online so I can redeem my accumulated points.. read more

Firehouse Subs - If they could cut in half evenly- I would have enjoyed more.. - Sandwiches Near Me - Reno, Nevada

My husband has always raved about Firehouse Subs, so I finally decided to give it a try. What a mistake. Signing up for the app was easy enough. I searched the menu and decided to try the Chicken 'N Cheddar Rancher, which was recommended. I selected all of the requested toppings and entered my credit card information. The sandwich was nearly $22, so I expected the delivery experience to be reasonably reliable. My order was placed at 11:06 a.m., and the app clearly indicated that it would be delivered by 12:00 p.m. Then I waited... and waited... and waited. At 11:45 a.m., I checked the app and discovered that my order still showed as "in progress." I tried texting the courier listed on the order and received no response. I called the number provided, but the phone didn't even ring to anyone. Thinking the app might simply be glitchy, I logged into my account on my desktop computer. There was still no useful information. My order showed as "in progress," but now there was a different courier name listed. I called that number as well--again, the number wasn't valid. Finally, I called the Firehouse Subs location that was supposed to prepare my order. A young man looked up my order and told me that Uber Eats had already picked it up. First of all, I had no idea Uber Eats was handling my delivery. Had I known that was the only delivery service being used, I would not have placed the order. Then came the unbelievable part. The employee told me, "Uh oh, looks like someone stole your sandwich." He offered to make me another sandwich if I wanted to come pick it up myself. At this point, my app suddenly showed that my original sandwich had been delivered. Delivered to whom? Because it certainly wasn't delivered to me. From the confusing and apparently unreliable Firehouse Subs app, to nonexistent courier phone numbers, to an order being handed off to Uber Eats without making that clear, and ultimately having a $22 sandwich disappear, this was an incredibly frustrating experience. Unfortunately, this was my first and last Firehouse Subs delivery. I never even got to try the sandwich my husband has been raving about. read more

I want to give a shout out to the crew at Firehouse Subs South Reno. This is a stellar group of young people who work well together and stay consistent every time we visit. The team moves fast, stays organized, and delivers a quality experience from start to finish. They handle the rush from hungry shoppers near Del Monte Plaza and even keep up when local little league teams come through. The location is clean, the service is reliable, and the food is always on point. If you enjoy hot subs, this is a solid stop. Their gourmet options, both hot and cold, are fresh and well made. We are glad they are serving the South Reno community. Keep up the great work, team. read more

Firehouse Subs - Firehouse Subs South Reno Crew (2026) - Sandwiches Near Me - Reno, Nevada

Went in with a family member to give them another try. We got one large sandwich and one medium sandwich, no chips, sides or drinks and the bill was almost high for what we got. I can eat in a regular restaurant rather than a fast food sandwich for less that what I paid here for two sandwiches that had little meat and cheese. A few years ago, I had a friend pick up a couple sandwiches for lunch at my house and the sandwiches had a good amount of meat and cheese, so they now have cut back and raised the prices. This is fast food so it should not cost one bill each person plus tip. And then they ask you to round the bill up for the Fireman's Fund. Another thing, one of our sandwiches was on the daily discount menu board for a medium. I think it would have been nice for the person at order counter to tell us. The board was turned backwards so walking in the door you could not see the daily specials until after you order. For the price I paid, I will eat at many of the good restaurants in Reno where you can order from the table and be served. read more

Firehouse Subs - menu and sandwich area - Sandwiches Near Me - Reno, Nevada

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We've been here a few times and it never disappoints. The subs are always tasty, the staff are super friendly, and the place is open and bright with lots of great firehouse decor. There are also TVs that usually have some sort of sports on. It's really a great spot to grab and go or to order and eat in. Very chill and down to earth. Plus you can round up your bill to donate to first responders. read more

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Hit this spot up recently with my oldest after her appointment. The lady cashier was very sweet and friendly. However I'm not a huge fan of the business itself. The sandwich I ordered was mehhh, and extremely small for the price. The spots pretty chill otherwise just not somewhere I'd go again as this is the second time and just not impressed unfortunately. read more

Firehouse Subs - Firehouse Steak & Cheese Combo - Sandwiches Near Me - Reno, Nevada

Great food, great service but they arent good at showing accurate pricing, see picture. read more

Firehouse Subs - Unclear pricing, a bit false info. - Sandwiches Near Me - Reno, Nevada

Located in the shopping center on South Virginia and Damante Ranch, the Firehouse Subs is convenient to find with plenty of free parking and many other stores nearby to make use of one's shopping time at lunchtime. The food is plentiful and tasty. The service is professional, proficient and personable. The place is spacious and clean with nice decor. read more

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Ordered from the door dash and the order was completely wrong, called site and was asked to pick up the order. Picked up the order personally and it was still wrong. Two teenage looking kids messed up my order twice.....fool me once shame on me, fool me twice shame on you..... read more

Every single time I come here I kick myself but the sandwiches are so good, but they always get my order wrong and takes forever!!! They always are struggling! Boooo read more

Disappointed. First time here, $20 (with coupon) for large sandwich combo ... and the sandwich had nothing but mustard on it. :((((( Asked for no mayo/onion. So what happened to the Provolone cheese and the Italian dressing ? This is why people go to Subway and Port of Subs, so they can watch it being made We were all the way home, too far and too much time to go back ! Not good. Two stars bc staff were friendly. read more

How does this establishment stay in business????? The wait time for an empty sub shop is shocking. 35 for a sub???? A mediocre sub at best; not worth the money. Kid behind the counter asked if I wanted a pickle; I said no. Put it the box anyhow - a disgusting anemic excuse for vegetation - GROSS. Little teen agers, untrained who don't give a crap. Never again. read more

Half of the sub was okay.They forgot to include the pickle, and the mustard no biggie. The other half I ate today.And it was disgusting, it was all fat on the meat.I threw it out. read more

This is one of the best sandwich places in town. The staff are really nice. Also the business supports firefighters, which is a really big positive. The sandwiches are top tier as well read more

Excellent experience had a coupon for a free sandwich and the staff were more than kind in filling my order lots of options and fixings to pick from! read more

I love firehouse subs. I love a warm sandwich. I really like that they have a special sometimes when you are a app member. I've never had something I didn't like. Haha. So that means I really enjoy them. The atmosphere is a typical sandwich place. I like the variety of their fountain machine. read more

So to start i really enjoy these Sandwiches. I have had a few different ones and they are delicious. I would give 5 stars but........ My only drawback is the wait time. This evening 7/21/22 i went at 7pm granted dinner time for most but it took 45 min for 1 Sandwich. Thats a long time. Unfortunately i feel they are under staffed as is everyone tho. A couple were online / or call in orders but others were just waiting. Give yourself time if going to get a sandwich especially during lunch time time . They were apologetic and i didn't mind had no where to go but was hungry tho! Hope this is helpful Enjoy read more

Had the triple stack for lunch today. It was amazing. Only thing I had a issue with is way to much mayo. The people where nice and love the way it look like inside. Great service and fast. read more

First off they have a soda machine that Coke Zero and Sprite Zero(that's heaven sent) second my sandwich had such amazing flavors that I make this place my sandwich go to spot!! The place was clean . I say have patience and it will be worth it!! I don't even have to wait long gal did an awesome job!! read more

Firehouse Subs - Soda machine with a variety - Sandwiches Near Me - Reno, Nevada

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This place is wild. Last time "they" put meat on my veggie sub--first bite of meat for me in nearly 30 years. Decided to go back today (yup dumbo right here) and we waited at the counter for probably 10 mins--wife called out to see if anyone would respond, I called via telephone. Nothing. Wild How is this even possible. Full on ridiculous. read more

We went to Firehouse Subs on Friday. My husband had the meatball sub and I had the pork sandwich. I am still getting used to taking pictures of my food, excuse me for totally being into an incredible new sandwich, that I forgot to take pictures! I apologize! I like pork a lot, but I rarely order it. So, I ordered the pork and slaw sandwich. It comes on a very nice hamburger type bun. The bun had a great flavor and was soft and fresh. The pork was piled nicely high along with the cole slaw. They have a good dressing for the sandwich. It's a slightly sweet and zippy (not hot) flavor. They do not overdo the sauce. The flavor combination of the "yummy" slaw and the pork with sauce is a great flavor pairing! This sandwich is very yummy! My husbands meatball sandwich is as always very good! The establishment is clean, the workers polite and accommodating. It was snowy and cold, but inside the restaurant was comfortable, not cold and not hot either. Thank you again Firehouse subs for a nice addition to the specialty sandwiches. I missed the prime rib sandwich this winter, maybe we can see it sometime late winter before the spring starts. Although, I'd gladly like to see the pork sandwich around for a lot longer! Being from a firefighter family, we like the whole idea behind the business and support you give to all hardworking firefighters! read more

Was very satisfying! Had the italian, good sized, great bread, fresh toppings and all melted together. I love it when you eat a sandwich and your mouth waters while you eat it. They have a freestyle soda machine, lots of choices. Friend had the cheesesteak and was not left wanting or hungry. Plus, part of the proceeds support our Fire Fighters! read more

Firehouse Subs - half of an Italian - Sandwiches Near Me - Reno, Nevada

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Absolutely love the energy in this environment and the staff so friendly. The food on the other hand... perfect best subs ever

The waitresses didn't understand very good English. We asked for burritos, they gave us wet burritos, and on top of that, the burritos had tons of salt, and uh, to make matters worse, we had all the people at the bar, yelling and screaming. Drunk belligerent. read more

First time. Little pricey but they give you options for a small, medium and large subs so I got a large sub and it was worth the money. I did request no spicy just sweet since I don't like spicy food and my request was granted! It was delicious!! This location was nice and clean with a friendly staff. read more

Firehouse Subs - Firehouse Meatball Combo - Sandwiches Near Me - Reno, Nevada

Love Firehouse Subs I've lived in this area for (6) years now, when I want a Sub, I go there and enjoy a sun, I've recommended highly to my friends and they love it too read more

While it's a bit pricier than your average fast sub restaurant, they make it worth it in terms of quality and quantity. Delicious subs, and I appreciate that they have a coke freestyle machine for soft drinks. That is always an above and beyond option that I love! read more

Decent price, spacious seating, lots of options, amazing food, definitely worth the price!! The service is immaculate, their fast kind, and friendly!! My number one to go sandwich spot of all time!! read more

Reallt enjoyed this sub. Just a solid good sando, The employees were great, friendly and helpful they had an issue that they resolved immediately with my order. Nothing major just a system error they took care of. Very lovely people. read more

Attentiveness response could definately improve. Too many kids playing joking around and rude as hell. Found a purse sitting on the table took it to the manager (young RUDE kid) told him it did not belong to me nor the one female working...his response is I KNOW LEAVE IT THERE. NOBODY ELSE WAS IN THE STORE BUT ME MY HUSBAND MY DAIGHTER AND THE 3 EMPLOYEES I. WHICH ONLY 1 WAS FEMALE AND DENIED IT BEING HERS.. RUDELY TOLD ME PUT IT BACK N LEAVE IT ALONE... I then said id want to know if I left my purse. We make our sandwiches in which the manager completely got the orders wrong mind you not while working each person separately 1 I ordered turkey bacon ranch the sandwich was so covered in ranch even after being double toasted the bread went soggy. He even started the wrong sandwich making something with salami and perreroni which made zero sense when brought to his attention he yelled and told me to make up my mind ...I kindly told him please just listen you may be frustrated but that's not what I ordered love. Then was charged twice called the bank in front of him and he was told by the teller I was charged twice 2 different amounts for the same order. Please take in mind my daughter did NOT eat and the total was 54.76 for 2 16.99 footlongs no drinks no side that was the second charge the first was 44.29 but again for 2 subs... he refused to do a refund even though qe had both receipts and proceeded to tell me that the transaction failed ...though clearly shows it debited twice...been a week and 3 days ...still NOTHING... WHAT IN THE HOLY HELL???? SMH V ery unprofessional 88.05 for 2 no drink no thank you no have a good day no we will help you look into it just a total FUCK YOU..... BBB IS THE PLACE TO BE... YOU guys are a joke. As far as im co corned you can all sit on your own onion and spinach. THANK YOU N HAVE A DAY. read more

Bomb! Totally bomb, deliciously delicious! Each and every single time I have to come to this location in particular they've not ever disappointed me! The sandwiches are always hot, made to perfection and truly consistent! They have a varied menu and it's best to put you're order in on the app, saves so much time! The staff is quite friendly as well, mostly though their food is just well, as mentioned previously delicious! Always fresh, always ready when pledged to be, and specifications are never overlooked! A big thank you to Firehouse subs is southwest Reno, nearly every one of your sandwiches is impressive! The quality is marvelously fresh, especially the meat&veggies and simply cannot be beaten! Overall Exceptional in more ways than one!! read more

Legit sandwich place for a quick bite. We enjoyed two sandwiches from Firehouse. Both sandwiches were big, juicy and yummy. Service was fast (for a Sat lunch) and really nice. read more

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This is actually for the new location on 5th st. First time I've ever had these subs. I got a Turkey sub and I got a Turkey salad. Loved both! Not chincy on the meat, great flavor and toasted bread. The employees were really nice and if you round up your bill it gets donated to first responders! read more

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The Staff was courteous. The good was prepared quickly and the appearance of the sandwich was appealing. The sandwich was delicious with plenty of dressing, meat and vegetables. read more

Consistently delicious! Share of proceeds go to Reno Fire and Rescue. Plus they sell very useful 5-gallon buckets!

This is a good sandwich shop. I went in around 12:30. They had several people making sandwiches. The line moved quickly. The sandwiches came out fast. I tried a sandwich that was being featured on a poster. It had cream cheese, a sweet mustard and several types of meat. I don't love the shredded lettuce approach to sandwiches. It always seems like more of it ends up on the floor than in the sandwich. But the ingredients are fresh and high quality. I'm not sure this would be my first choice of sandwich shops, but it's worth a visit. read more

I was there a year ago and thought it was great. The customer service I got was top notch.

I had this sandwich bought for me, and thats why i am rating it a 3. It was just ok. I dont even know if its a good deal for the price, as i dont know the price. I am glad i tried them, been wanting to! I received the roast beef sandwich box, which included a sandwich (lettuce, onion and tomato), a bag of BBQ chips, a pickle spear, a packet of mayonnaise, a packet of deli mustard, and a giant chocolate chip cookie. The sub: alot of bread to meat ratio, however, everything was fresh and tasted decent. Nothing special really, but im a huge fan of Jimmy Johns and Pub N Sub. The chips were great, crunchy and delicious. I forgot what brand they were, but i took a pic of the entire lunch box. Pickle spear was fresh and seedless? A little strange. The packets of mayo and mustard added flavor to an otherwise dry sandwich. I bet the sandwiches would have been better with vinegar, oil and spices, more meat too, but that wasnt the option we had. The best part was the cookie! It was quite large, and great! Great texture and crunch and the chips were fresh! read more

Firehouse Subs - The chips and cookie were great! - Sandwiches Near Me - Reno, Nevada