The staff was great, but the management is awful. Walked in with no music playing with only two workers trying to get tons and tons of orders completed. It was dead silent in there and the workers were trying there best to keep up but with one one person taking orders and one making sandwiches they were set up for failure. Dead silent. read more

I come in at 11:15 and it takes them 5 minutes to even acknowledge I'm there. Lady who took my order was so rude. She left mid way of helping these two teenage boys in the middle of a rush. No management, one of the kids looked like they had 0 training and j started this morning. He was clueless and was barely making any sandwiches while almost 10 people are waiting to be fed. My sandwhich was supposed to be no tomato no onions and it still had on it. I could be very allergic to tomatoes and something terrible could've happened. This is just sad. read more

Not sure what has happened to this particular store in the chain but I will never stop here again. I waited for 4 minutes at the counter for someone to take my order. I saw no one. I peeked around the corner into the kitchen and saw 2 employees eating their lunch at the prep tables! Another employee came out of the bathroom, NOT having washed their hands, (the sink was dry). I left and went next door. read more

I am sad to do this review because they are my neighbor and 2 doors down from us. If I could give it 0 stars I would. We have used them for catering when we first opened up and our staff goes there often. We have even seen several of their staff for free if they needed Chiropractic care because that's what neighbors should do, support each other. So that day I ordered a Steamer and took it home. When I started to eat it, the corned beef or pastrami was a weird white color and a texture I've never seen before. I called the store and informed them and said I might be coming back tomorrow. I pulled out 4 pieces of meat and put it in the container and took it in the next day. The owner whom I spoke to a day earlier told me that it was not from Firehouse. I said "it's even in the same container" and asked her "what is this that you all put on the sandwich"? She then said how can we know we messed up your sandwich if you didn't bring it back? I said I threw it away because it wasn't edible. She responds by saying "well if I can't see we messed up we can't do anything". At this point I was irritated and held up the meat and said "so this is what you're serving and you can't even correct this situation". Then she told me to leave now or she will call the police. I said "for what, I haven't done anything other than trying to resolve what happened"? I left and thought it was over but I was wrong. A week later, I'm guessing because I called the corporate office and told them what she had done, she barges into our clinic. I was gone but she was harassing the staff and saying things that were untrue. She said they had an undercover cop in the store who would verify her story. So I began thinking, if that's true, why would she have been calling the police that day on me? She said I acted like a 2 year old and threw a tantrum. Nothing could be further from the truth. I've learned since that she also has been a bully and mean to others in our shopping center. I urge anyone to be cautious if they go there because you just never know what you might get with her. I have never been anything but extremely nice to her, so this was all very uncalled for. She instantly lost our business due to her actions. I will post some pictures of the meat that was served for you all to see. This should never have happened and a place like Firehouse deserves better in an owner that deals with customers. read more

Firehouse Subs - This is the meat they served! - Delis Near Me - Moore, Oklahoma

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Will never go back!!! My sandwich was not what I ordered and dumplings was just peas and celery! And the little girl tried to tell me I was lying! I am so pissed off! read more

I ordered three subs and all three of them were wrong and one was extremely soggy. One which I specifically said NO ONIONS on because I am allergic and low and behold there are a CRAP ton of onions on it. I couldn't even eat it. I just threw it away. Then there was a kids meal that we asked for lettuce and there was no lettuce and it was also soggy. The bacon ranch one we got was absolutely disgusting looking. The bottom bread was seriously soaking wet like it was dipped in water. I call and speak with the manager THAT SAME DAY and she assures me that we can go in on Thursday and get a corrected order on the house for the hassle since we were too busy WORKING to go back. Speed up to today. I send an employee to pick up the order and the manager is DOWN RIGHT RUDE to her and treated her like absolute crap and wanted to have an attitude because we actually came back for her to fulfill our order. She offered to replace the entire meal. I didn't ask. She offered to give us a corrected order free of charge but then wants to get snippy about it? I really wish I had the time today to be the one to pick up the order because I ASSURE you I wouldn't have allowed her to treat me that way. But my employee is too sweet and nice to say something. Horrible customer service. I will be speaking with corporate on this one because the amount of rude behavior is unnecessary. Don't work in this field if you are going to have a chip on your shoulder when YOU screw up. Ridiculous. UPDATE. I start to eat my sandwich after I removed all the banana peppers that I asked them to put on the side and my throat feels super scratchy and I start itching. Why? BECAUSE THEY PUT ONIONS ON THE SANDWICH!!!! Absolutely RIDICULOUS!!!! read more

The black lady everyone refers too was just nice to me, she was joking around about a leak in the roof I pointed out, and coincidentally it started leaking more as soon as I mentioned it and she started joking around about it. Nothing rude or hurtful was said, and I got my sandwich in like 9 minutes so I don't get why all of these people are tripping ab someone with passion. Don't be so soft lol she was more than likely joking around. read more

This location has a mask mandate but does not offer masks and turns away customers when they don't have one with them. I watched MULTIPLE family's get turned away. As I was sitting down eating the Manager Was walking around with her mask HANGING ON HER EAR OR IN HER HAND. A couple walked in with no mask and they were advices about needing a mask but didn't have one on them. I told them it's required but yet the manager doesn't wear hers. They said "we're going to the catch" and left, the manager snapped at us and told us she they take them off because they get hot. Awful customer service would not recommend this location to anyone. There are plenty other firehouse subs around I will make the extra 30 mins drive to. read more

DO NOT GO TO THIS LOCATION IF YOU ARE ANYTHING BUT A PERSON OF COLOR!!!! I haven't been to this location in years and decided to stop and get dinner on my way home. The lady working the register (the same lady we have ALL MENTIONED IN THE REVIEWS GOING BACK 3 YEARS) was very polite to the older woman who was ahead of my husband and I. After waiting almost 10 minutes for the pair to stop talking we walked up and had to wait for the worker to finish demanding one of the employees to work in the front. She was rude when taking our order and when she saw me pull out my wallet assumed I was paying with my card so I stood there for another 5 minutes waiting on her to take my cash, all while she's berating the poor teenager trying to make the other customers sandwich. Finally she takes my money and I have to wait another 5 minutes for her to actually put it in the register and give me my receipt. Waited around 15 min for our food and left. After getting home we realized that not only did we not get ALL of our order but our 2 sandwiches BOTH HAD COINS IN THE SANDWICH! Naturally I called and was polite at first explaining what happened and the same woman proceeded to argue with me over the phone how "she has cameras and the kids are to broke to do that" so I said fine I'll drive up from NORMAN with less than 10 minutes till close. I got there at 9 PM the door was locked and after having to pound on the door she finally let me in and this is where the shit hit the fan. I put the sandwiches down on the counter and showed her the metal in our sandwiches. She spent 15 minutes arguing with me about how they couldn't have put the coins in the sandwiches, I assume to kill enough time where I couldn't go to another store. I asked for a refund 4 times finally she went to get my money all while screaming at me and screaming at the poor kid that was cleaning up. I pointed it out that she was a disgrace to Oklahoma and was making Oklahoma look bad, my husband is from Missouri and if that had been his first experience of "Oklahoma customer service" that would have made the rest of the entire state look bad, and she tried to play the race card that "anyone with this color" and proceeded to blame our exchange on me being white and her being black. She attempted to try to make me feel low and uneducated many times. It's funny how when you bring up any valid points she goes quiet and then goes back to race. I WILL BE CALLING CORPORATE TOMORROW AND I WILL BE GOING UP THE LADDER. DONT WASTE YOUR MONEY HERE! DRIVE THE 10 MINUTES TO THE NORMAN LOCATION! SO MUCH BETTER! FIREHOUSE I KNOW THIS LOCATION IS UNDER NEW OWNERSHIP BUT THIS SO CALLED WOMAN, and I use the term lightly as she doesn't deserve the title with that attitude to anyone of a different background, HAS GOT TO GO! read more

Best frickin subs and service!! Especially on February 26th at lunch time, I mean its always been awesome, don't get me wrong, but these 3 folks were a blast lol The Engineer Sandwich is my favorite because of the fresh mushrooms and melted swiss cheese, yummmmm!! Not to mention the chili and oyster crackers? Oh man, I freaking love these lol And $3.00 Firehouse empty 5 gallon pickle buckets:) Fresh, excellent servings, ingredients, service, what else can you say? I love this place, been going to it for years!!! read more

Absolutely terrible location and blown away Firehouse would allow this place to continue destroying the firehouse name. The manager/lady that always takes orders is always bad mouthing customers and cursing at them. I watched an Uber eats driver wait in the slow line like the rest of us get told to "put on a damn mask" and then was told to get out of her line because he will be waiting a while. I was next in line and she tells me...ME...A CUSTOMER "these mother Fu****s think they can just come through the line be pick up a 4 sub orders after 15 minutes". I would avoid this place at all cost....You won't find a day these rude ladies are working. The older lady making our food has gloves but her nails have always popped holes in the gives so he hands are all over the food and none of them have mask on. read more

Closed during advertised business hours of operations. 6 people watched me walk to the front door while the door was locked, well before end of business time they have posted. I called them to ensure the hours of operation were the same, they ensured me it was but decided to lock up so they could upgrade their computer systems. I've never seen a computer tech company come out to the business after 5pm to do an entire software update. They were rude and completely inconsiderate of anyone else's time as clearly their time was more important than their clients. How this location is still open with this franchise is completely and utterly disappointing as I'm a huge fan of the company itself. read more

Stopped in today for a late lunch because I thought it would be fast but boy was I wrong. The place wasn't very crowded but somehow it took 15 minutes for me to get my sandwich. My roast beef sandwich was very underwhelming. The sandwich was smaller than I expected and didn't have much meat on it. Disappointed... read more

The sandwiches were fresh and delicious and the service was impeccable! Alicia, the owner, made our experience excellent! Highly recommend this firehouse location! read more

Firehouse Subs - All the hot sauces! - Delis Near Me - Moore, Oklahoma

Visited this past Saturday around 3pm...dining room was dirty and the girl taking orders was less than enthusiastic to be there. For the same money, there are definitely better options than this dump. One and done...won't be back. read more

My favorite sandwich shop. I love the food and the decor. Captain Sorensen's sauce is great. Sweet and a little spicy. They have real brownies here which are hard to find in Oklahoma. I wish there was one closer to where I live. I'd eat here at least once a week. read more

Firehouse Subs - This sauce is legit! - Delis Near Me - Moore, Oklahoma

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Think Subway with higher quality food and Firefighter decor. This is the basic difference for me. And I can definitely taste the quality difference. You may pay $1 or so more per sandwich than you would at a Subway. But it's worth it. read more

Firehouse Subs - Hook and Ladder Light sandwich. Under 500 calories. - Delis Near Me - Moore, Oklahoma

Making customers wear a mask to enter your business in a city like Moore who hasn't mandated it will for certain lose our business. How idiotic to make customers wear a mask to order and then take it off right when they sit down? And then to tell us to leave after we've already entered without masks and it's pointless to go back outside to get one and then re-enter. read more

The lady that took my order was absolutely lovely. Food was great, a lot better than subway. Will be coming back again.

Don't even know why I bothered. Being from the east coast, there are just some things you need to leave alone in other regions, such as pizza, cheesesteaks, and subs. First time visiting this place today and the first thing I noticed were the heated subs...and then the prices. $6+ for a sub that's about 6" long is a bit much. I ordered the #9 sub, turkey & ham w/provolone, NOT toasted, with extra mayo, oil & vinegar, NO mustard, NO onions. They got the sandwich right but THE BREAD WAS NOT FRESH!!!! Fresh bread will make or break a good sub. On a scale of 1-10 for taste bud happiness right now, I'm at about a 4. Probably will not return. Maybe they need to do a 'Hot & Ready' light when the bread comes out of the oven like Krispy Kreme...then I would think about trying again. read more

RUDE manager and terrible customer service. The whole point of your job is to service individuals with quality customer service- no need to input your unnecessary personal opinions when all we want is to enjoy a meal. Borderline harassment. I enjoy the food but I will not return due to how disrespectful this individual was. There are so many reviews about the terrible customer service and Firehouse should fix this. Unfortunately, Subway it is!! read more

Employees were extremely rude today - not to just our group - but pretty much everyone who came in while we were eating

I looooooove this place and everything about it. The staff, food, and over cleanliness of the restaurant were spot on! I highly recommend the hook and ladder here, it is by far the best sandwich on the market today. I might go get one now, because just thinking about it gives me the chills! the staff here was sensational as well. They were super busy with a 13 sandwich order and we still received fast, great service. They even took our trash for us after we were done. Excellent hospitality here. read more

This was my first experience at firehouse subs and definitely my last ,worst first experience ever. I walked in and there was no other customers there and I walked up to order and I stood their for almost 2 min before someone said anything . It was very awkward . Then I ordered and ask them to take off the onions and sauce and then when I got home i noticed they didn't take the onions or sauce off so I had to use napkins to take the sauce off and the sandwich was disgusting and it didn't have very much meat at all for an $8 sandwich . read more

The Philadelphia cheese steak was awesome I eat there almost every day the staff was friendly and happy to help

Online ordering doesn't work so don't waste your time trying that. Awkward restaurant with no music, just sitting in there listening to other people talk or weird silence. The subs are really good though. read more

Let me first say I have never been treated so disrespectfully at any establishment. I will not be going back to the Moore location nor will I be recommending this restaurant or any other firehouse subs until the situation is made right. On Friday December 28th I went into the Moore location to pickup a to go order for myself and the entire salon I work at. There were four people (customers) standing there waiting for someone to tell them what to do because there was no line or organization from staff. I walk up to and tell the guy at the counter I am here to pick up a to go order. He replies "you tha one with all tha sandwishes" I then reply yes sir. So then he pulls up the order and tells me the price for the first one I looked at my notepad to see who's order it was so I could pay with the correct persons money. At this point he rudely retorts "if you ain't ready then imma have to skip you". And I said excuse me? As if asking him if he was serious. And he replies at this point "yeah, you heard me, and I don't even care". I look over and see the manger who's is watching the entire conversation, she looks back at me and at him and then does absolutely nothing. I have never been so embarrassed in a restaurant. I work in customer service and would never treat one of my customers that way. It was entirely inappropriate. I attempted to call the establishment today and could tell the situation was going nowhere. read more

Some people are complaining about the price of this place, but have they been to Subway lately? In the end, you get a way better sub for about the same price at Firehouse. My favorite is the BBQ brisket sub. The brisket tastes like they smoked it for about a week. It is really tender and really tasty. I love sampling the many hot sauces they carry. If you are into extreme heat, try the .357 sauce (start with one drop). read more

Pretty good sandwich (4 stars) but extremely slow service (2 stars). From the time we walked in the door to the time we had our food was almost 20 minutes, and there wasn't anyone in line ahead of us. Won't be back unless I have time to kill and a serious sandwich craving. read more

Showed up at 8:20 and waited several minutes at the register before anyone came up to take our order. After ordering the girl had the nerve to inform us that they close in 30 minutes. She then proceeded to text on her phone before making our sandwiches. What a difference in this place for staffing at night versus day. read more

I created a Yelp account just to write a review about this restaurant. My husband and I are visiting Moore for a state band competition. We love firehouse subs so we went out of our way to visit the one in Moore. When we walked in the entire staff seemed irritated by our presence (we were the only customers there). Nobody greeted us or came to the register to take our order. We eventually walked out and went to smash burger a couple stores down. read more

The food wasn't bad! Subs usually all taste the same for the most part. Service was just awful. Not sure if I'll be back

Fantastic food. Puts subway to shame. Our new go to for subs. Recommended it highly

The sandwhich to get is the Philly Cheesesteak! Buy the 12 inch and order it with extra cheese. Its so good you'll end up moaning into your sandwich! You don't really even need chips. If you get the foot long and a drink you'll be good to go! read more

Turkey bacon and ranch is my favorite! Flavor puts other sandwich shops to shame. The decor is fun and focused on our heros.

The best sandwich I've ever had!!!!! You're missing out if you don't give this place a try!