We love this restaurant and its location! We've been coming here for the past couple of years and have never had any issues with the staff or our orders. My only minor complaint is that they occasionally put the soup bread topping directly in the to-go soup instead of packaging it on the side. However, once I started specifically requesting it on the side when ordering, it hasn't been a problem read more

Chris has exceptional customer service you can tell he cares a lot about his job which is very rare nowadays

We went in my daughter said it was great. Service was awful the man at the counter checking us out sat all of our food in front of me. I started getting everyone's food and got an extra sandwich. I wasn't aware of what everyone in my party had ordered because there were 6 of us. Anyway, the rude lady came and grabbed the sandwich off of our table so hateful and said this was not yours. She got it and threw it in the trash. I even offered to pay for it. Even though it was their mistake not ours. Just very rude! I would not recommend just because of the customer service. read more

Bad customer service from this one young lady named Lydia she got mad at me i was being very respectful and she told me she spit in my food i will be contacting HR this is not professional this is not the kind of way to treat customers all I wanted was a sandwich and got disrespected fire her immediately read more

Love the theme of this restaurant! The dining room was very spacious with various sized tables and heights. The ordering and dining areas were clean and organized. Ordering was a little confusing for my first time. The ordering and payment stations are in two locations with one menu on the back wall. There's a topping station but I was already passed it by the registers and people were behind me, so in my unsureness I just ordered my sandwich as is. It was like that scene in Talledega Nights when he asks " I'm not sure what do with my hands..?" Just an experience of complete unfamiliarity, but the workers were patient and kind. I ordered the chicken salad and on the menu it says with provolone but now that I'm writing this I don't think I got the cheese with it. Maybe that had to be added in the topping station that I chose to bypass. But otherwise I got the mini size sandwich that was about 6 inches long on whole grain bread. The bread was toasted and really tasty, the chicken salad was good. I would order something different next time. I added baked chips for my side they also had voodoo chip options and there are also soups and salad options . Now that I know the ordering process I'll definitely be back to try another sandwich and a soup. With my large drink my total was just over $10. Very fair price for the quality and portions. read more

Potbelly - Sandwiches Near Me - Moore, Oklahoma

Quick service from a friendly staff and really good deli style sandwiches. I got two to go, the wreck and the Cubano. Both were delicious and well made. I do recommend adding the hot peppers for a great flavorful spice'. read more

I love love love potbelly, the sandwiches are always so good and fresh if you don't order on the app. This location is my least favorite of the 2 we have close to okc. The staff just doesn't seem happy. Today the drive thru lady got mad at us for wanting her to scan my phone so I could get my perks.. She basically threw the drinks in my boyfriends hands so fast, he almost dropped them. We didn't get straws. My boyfriend got the Italian and it just had way to much oil, the bread was soaky before he could even eat the whole thing. We got BIG sandwiches. This used to be my favorite restaurant in Moore. We just felt like a hassle being there. read more

Potbelly - Roast Beef - Sandwiches Near Me - Moore, Oklahoma

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My first time here and I was not impressed. The place looked clean, but there were no other customers. I LOVE a good sandwich. The ingredients should be good and plentiful, but the bread should be amazing. They only offer white or multigrain bread. I wanted a Cuban sandwich, but it really needs ciabatta bread to be a true Cuban, so I settled for a Meatball on white. I ordered the meatball sandwich and requested they add onions & extra sauce. The service started off ok, but went downhill really fast. The girl that took my order was pleasant enough. I asked her for the extra sauce & onion on my MBS. The I got to the cashier and was treated like I was interrupting her day. I asked if they put the extra sauce on and she confirmed they did. I did get a couple of very thin onion slices, but I did not get extra sauce or any of the regular items that come on the sandwich, such as cheese. Being the only customer, these extra requests should not have been a problem. My husband ate half of the sandwich, then asked me what it was He was hungry, but not impressed when I told him what it was. read more

Potbelly - Meatball sandwich with extra sauce. Note missing cheese! - Sandwiches Near Me - Moore, Oklahoma

First off love the location in Moore, OK. Wish they were in Norman though. My spouse and I enjoy the food there, especially those Mini Sandwiches and the one with turkey and cucumber and avocado so good our favorite. We love the perks from the rewards club as well. The location is always clean, and calm, and plenty of free parking in the parking lot, which we always pick the best times to go never crowded for us. The staff are nice, and very accommodating, and the ingredients our fresh, and they don't just throw your sandwich all together all messy it's nice and they don't slather too much mayo or mustard or anything like that, they always do it perfectly for us. This prices are decent as well, which is important in today climate over here. Taxes in Oklahoma way too high though. When you walk in it smells good, and you get greeted which is nice, and something I pay attention to especially because I write a lot of my reviews on Google Maps. I some reviews have millions of views so I pride myself on doing quality reviews with details, and not just saying I like it, or it was good, so basic those types of responses, and really doesn't help me in my decision to try a place for the first time or not. I also like how their bread is not dry like subway bread is. I recommend everyone try this place at least once, you won't regret it. read more

TERRIBLE customer service through the drive through! Cut me off when speaking at the speaker for the drive through. Ordered an avo turkey sandwich and they didn't put any of the toppings that come on it with it! She was annoyed when I handed her a big bill to break! Just overall terrible ! read more

Tried it for the first time - not many people, but there isn't a ton of seating. Pretty cozy with good decorations. The employees are great - kind, helpful, straightforward, and time effective. Food came incredibly quickly and it was very good. Toasty bread, crispy meatballs not swimming in sauce, with some hot peppers. Will be back. read more

Amazing sandwiches, Great customer service, with a relaxing interior. Been here literally over 50 times & counting, the workers are very friendly and always happy to help. Love this place! read more

I usually get the same thing each time I go, roast beef sandwich. Obviously, it's pretty good or I wouldn't keep getting it. I haven't tried much of the other so I don't know about it. I usually use the app to order and it's quick. read more

Our whole experience was spot on. Food delicious, service professional and restaurant was clean! Will visit again!

Decided to try this for the first time and only came in because they were offering a free sandwich on the app if you purchased 5.00 or more, the manager didn't even ask me for the app. The customer service was horrible and after it was rung up I asked her about the app and she said there is nothing she can do. "It's a hassle to do anything" so I won't be back to this place. Lack of training, customer service and taste just as good as subway! Boooooooooooo Also wrong toppings on sandwich, I just don't understand how hard it is to listen to the customer. Definitely bringing my business somewhere else. read more

Place wasn't busy at all, food was par to sub par. Tried the broccoli cheddar soup, just as good as soup from a can. Sandwich was over toasted, flavor over all was good. Food packaging is not appetizing to the eye for sure, feels like they want you to take the food and leave. Best part of the meal was the sweet tea! Service was a little confusing and didn't make me feel like a valued customer or glad I showed up. Based my experience today, don't think I will be back. read more

Potbelly - Sandwiches Near Me - Moore, Oklahoma

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One of my favorite places to grab a quick meal on the go. The service is effective and friendly. I love the ambiance which is causal and cozy. Would recommend this place to my friends and family in a heartbeat. read more

It really seems like some of the managers don't give a shit. I always pay the $2.50 for an extra slice of bacon, and only about 1/3 of the time does it get added. Today I noticed there was an extra 1/2 slice on one sandwich, and not the other. When I showed it to the little girl manager, she wasn't even bothered to count the bacon and just insisted I was lying because she "saw to it herself". Then she just walked off. Several minutes later a guy came back with another 1/2 slice of bacon, again insisting I was lying without even looking at what they made. If someone could've shown me where I miscounted 2 instead of 3 I would've gladly apologized for my mistake, but I didn't even have the opportunity to point out the lettuce that the ticket clearly said to leave off. It doesn't matter how nice I am about or thank them for helping or always leave a tip...some of these managers really should consider a non-people-facing career. read more

I've been toying with the idea of coming here since I first saw this place several month ago. I wasn't sure what kind of place it was. Sometimes even Yelp reviews don't always catch the nuances of a place. The parking area is large, very clean. Ok, so it's a sandwich shop. I had the original Italian on multigrain and a cup of Tomato soup. I noticed the chips were Zapp's - nice choice, Pot Belly. They had fountain drinks and a VERY nice assortment of bottled beverages, including my favorite, San Pellegrino. I'm not sure what the name has to do with sandwiches. I think of a pot bellied stove as being a heat source for cabin. I just can't make the connection to this place. But, no matter. The sandwich was good and the staff were friendly. I'll try it again. read more

Potbelly - Sandwiches Near Me - Moore, Oklahoma

The food was yummy in my tummy and oh oh oooooh so Gud what's more to say. This place is good

We decided to give the Potbelly Sandwich Shop a go. The spicy relish they put on their sandwiches is extremely hot. It completely ruins the sandwich. If you love sandwiches then pass on the Potbelly. read more

I go out of to eat at Potbelly's in Dallas & Atlanta but this store in Moore has been totally mis managed. Poor staff trading, unfriendly, dines to conform to other high potbelly standards . The franchise owner better get on the ball or they will go broke.. read more

I always order on the app and swing by here since I'm a huge potbelly fan and ever since COVID hit the OKC locations have closed. The app is not only super convenient but it also allows you to see any family meal deals etc they have. Keep in mind I tried to order a fountain drink off the app and it wouldn't allow me to do so however i could order them at the drive thru. Their bread is fresh, deli meat is perfectly sliced and filling. This place definitely gives off a fresh sandwich taste rather than full of preservatives like other popular sandwich spots tend to. Their pickles here are delicious! Get them on your sandwich i promise they're great they're actually so popular here you can even buy pickles by the whole here. They are well known for their milkshakes although i have never tried them i have had their oatmeal chocolate chip cookies and they are a piece of heaven! Always so fresh. Everything here has always been great and the employees are super friendly. I noticed that you can now buy their meats cheeses etc. by the pound and half pound which is great to know if you're a potbelly fan! read more

Meatball sandwich and pizza sandwich were amazing and so was the Mac and cheese and chicken pot pie soup.

Absolutely the worst customer service. I can't even say their food was good because I can't get over the service.

After ordering food online, and going through the drive through I was tested with the worst customer service. No greeting at the drive through, no greeting at the window when picking up the food and a total disregard for the concept of customer service! read more

Pros: I like the toasted sandwich. I got the chicken and cheddar and it has a good flavor. Cons: the wait is long. There was no one else in there and no cars in the drive through and 4 people behind the counter--maybe that's normal For this sandwich shop, I'm just not used to it. It's a bit pricier than what I'm used to. $6.78 was just for a 6in sandwich. No drink/chips--but if the products are fresh and high quality, I don't mind paying extra I wish there were more toppings choices It's small and cozy. I like the ambience. I would try it again to see if maybe it was just a random Glitch-maybe they were preparing a large catering order or something. read more

Hi visit here often and very few times have I had a bad experience and the food is always good tonight they had. I guess the computer shut down but the staff was amazing and food is still amazing and they did a great job even though it took slightly longer, I will continue to go here for a long time and I will recommend it to anybody who ask read more

Food was great, service good, menu was a little confusing. Start at one end of the line, to order a sandwich the way you want it( 3 bread choices and numerous veggie and dressing choices) pick up chips, or cookies and select drink choices, pay and they bring it out to you. We had the Hammie (Ham and provolone cheese)and Chicken Salad both on toasted bread. Chocolate Smoothie was great as well! read more

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This location is really terrible now. The food is still good but the service is bad. I eat out a lot and try to keep a open mind about service because I know help is hard to find. I went in to get my order because I've had so many problems with the drive-thru. Order my food order to go, payed and gave a tip. I had several sandwiches and a salad I asked if it could be put in a sack the gave me one and sad put in. read more

Walked in here on a whim this afternoon for lunch. Had a guy jamming on his acoustic guitar belting out some tunes. Thought it was pretty rad to have live music on a Wednesday afternoon. The store's ambience is warm and inviting, but there's not a lot of seating. As I studied the menu I was greeted and asked if I had any questions. Of course I did. I wish they had the lengths of the sandwiches labeled instead of just "regular" and "giant". Those are fairly ambiguous terms. I decided on the giant "A Wreck". There are a bevy of additional items you can add to your sandwich. Bacon should be a default on this thing. I also added mayo, spicy mustard, and the usual cold veggies. The one thing I should've added to my sandwich was their hot peppers. Those were awesome and not too hot. All in all my meal was $10.50 for a giant sandwich and a large drink. I definitely recommend this place. The music was a welcome surprise and the sandwich was super tasty. read more

Best cookies ever. Man! We love those. I will say this on the other side of it. We have used them for our school's family nights fundraiser and they make it so easy to do! They have been so good with their donations and giving back to the local schools where others have a hard time doing so. We love Potbelly's and are grateful for their hearts! read more

Ok, I hate giving bad reviews, but we were So disappointed in this place!!! Smells amazing when you get in. But don't let the smells fool you!! The food from the sandwiches to the soup were bland!!! Absolutely no flavor in anything. Had to add pepper and salt just to help it out, and that didn't help much!! I also had them season my sandwich too! Got more flavor from my bottled cream soda. Not to mention they drown your food in mayo which also has no flavor! I understand they just opened, but that's no reason to skip out on the flavors. A sandwich and soup place needs flavor!!! And it was so messy due to the over piled amount of mayo they piled on top of it. It's sad when you burp and all you taste is lettuce. I hope they change this and add flavors to their food because they could have so much protential to be a good spot. I'll be surprised if they last 2 years. read more

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We went for a drive today, and stopped by here for the first time. What a wonderful meal! My husband had the Wreck, I had 1/2 Italian with classic tomato, and my Mom has 1/2 BLTA and garden vegetable. As we sat in the car saying, this is really good, we decided we should share. Great food and excellent service!! Thank you Potbelly for making our day outside brighter! read more

We ordered our food from the app. Arrived to pick up the order. Drove up to speaker and told them the order was placed via the app and was told to drive to window. Arrived at the window and food was shoved into our hands and window was closed. No communication from staff in the least. Worst service by far. We will more than likely never return!! read more

The girls working were more than hateful. She had glasses and was chubby, she was extremely rude. The ginger declined my order because it was too much for them to do. They were nothing short of unprofessional. It was 20 dollars for four sugar cookies and a soup, extremely expensive for not much at all. Not worth it at all. Do not give them your business. read more

Ate here for the first time today. I had the Pastrami and the wife had the Wreck. Both were very tasty. I had potato salad and it was very good. Wife had broccoli cheddar soup and it was also very good. Will absolutely go back. Just thought it was a little pricy for sandwiches but they were good and very filling. read more

Met some friends and try out the new "Potbelly" in Moore. Got the "Bigs" Italian. It was good. But do add any thing to the sandwich because for every so call "extras" you will be adding a $1 to your sandwiches each time. Stay away from the Mac&Cheese, it's also a rip off and NOT very good. And the drinks are over price too. One last thing they will also try to up sale you everything from your first step in to when you pay. read more

Potbelly - Sandwiches Near Me - Moore, Oklahoma

Not big on sandwiches but I seen there ad on Facebook and thought about trying this place out. It was alright but not much for your buck. Subway footlong sub maybe a better choice for your buck. But nothing outstanding just another cold cut sandwich. read more

Terrible customer service. Food is expensive and not very good. We asked for tomato soup and got chili juice. Just, moronic. This place won't last. read more