Briana of this Firehouse Subs and staff refused to help me make online/app order so I could take advantage of rewards/sale. I asked for help when I walked into the store. I had my phone and brought up an email tried to submit an order. It wouldn't work. Recreated an account and tried to submit an order, it would not work, opened the app and tried to submit an order and the discount again would not work. I asked for help multiple times and Briana basically said too bad. It's a corporate issue. And walked away. I then left. read more

They took an hour too make my sandwhich service was bad girl had a poor attitude. They did not care and were very slow and rude. This kind of behavior is not acceptable. Nobody should wait an hour for a 7 inch sandwhich. And the fact is there was not a lot of people I don't know if they were wiping their ass or spiting in the food but itnpissed me off how long they took so making the sandwhich. 0 stars read more

The food was good- about the same as every other time I've enjoyed firehouse subs. The difference that this location was the time it took to get our order. We waited for a long while. They had machines taking orders and it wasn't busy when we ordered. We ordered one and which on garlic wheat bread, but when it came we couldn't tell if the bread had any garlic in it. Otherwise, the service was kind and the food was good. read more

Firehouse Subs - Turkey bacon ranch on garlic wheat bread - Fast Food Near Me - Mesa, Arizona

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The food was good. The story behind Firehouse subs is one of the main reasons I go. But honestly the service needs to be stepped up. My order was placed at 1:59pm online. We realized after we paid the time for pick auto populated to 2:30pm. I showed up at 2:10pm told them what happened and to see if they could start on my order after the current orders they had. I was told that probably couldn't happen because they had 5 orders in front of mine, and they were in the middle of there rush. Okay, then my order should then be done by the 2:30pm pick up time. I sat and waited. Two orders placed in store, after mine were made before mine. My order did not even started to get worked on until after 2:30pm. By 2:42pm my order was still not done. I also had been waiting in the lobby for over 30mins...waiting. I really hate leaving bad reviews and I'm more lenient when it comes to food service since I worked it when I was younger. But that place needs major help in service and probably a better way of organizing how orders are made and goes out. read more

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Great subs, great service and relatively quick. Fresh takes longer than a heat lamp. Also quite clean inside. This is what I've always come to expect at any Fire house, never disappointed. read more

Literally the slowest sub shop I've ever been to. They weren't full and didn't seem to be short staffed. 25 minutes just to get a sandwich. Ridiculous. I'll drive an extra two wiles to Jimmy Johns next time. read more

Terrible service. The gentleman taking my order was rude. I was informed if I did not order on the iPads I would need to wait 10 minutes. I was paying with cash and others were ordering on iPads. I addressed the issue and was told "we are keeping up with the times and technology". I walked out. read more

I just sat down to enjoy my meal, and the food was great! To boot, the better part of this was the folks who work here who gave us some excellent customer service and made us feel welcome. They were knowledgeable about their product and got us taken care of quickly! The ambiance is chill, and Slim Shady played in the background! Love it - read more

Firehouse Subs - Today we celebrate you! Firehouse is giving meals to those that have a first name matching "FA" and "la" - Fast Food Near Me - Mesa, Arizona

I had to use a kiosk to place my order so the service was below average. I bought a large sandwich that didn't taste good at all and they forgot to put cheese and sauce on the sandwich. I won't go back again. It didn't have much ambience to speak of either. read more

I came in on a Sunday around 1250 to order a sandwich. Of course, it's Sunday around lunch time. I expect it to be busy that's fine. I order and start waiting. And waiting. And waiting. More people are coming in. DoorDash people are piling up it's becoming a cluster in there. 30 minutes go by and people that were in front of me still haven't gotten their sandwiches so I still wait and start chatting with a DoorDash driver. 45 minutes hits and I see someone that ordered AFTER ME get their sandwich. So at this point I start talking to another lady telling her what's going on and she like oh your next and getting all excited for me. She'd been there probably 40 minutes. It hits 50 minutes so I go ask the cooks hey I have been waiting close to an hour can you check my order. I hand her my receipt and she starts scrambling around on the screen and looks lost. For those that don't know, if you order a carry out or a dine in the cook will shout your name out for you to pick it up. This is important. She then tells me let me check some where. She goes over to the online order area in which names are not called out and my sandwich was sitting there. She apologized for the wait and that was it. Why was my sandwich over there and for how long? I shouldn't have had to look there because they were suppose to call my name since I ordered in the store. Needless to say I left the store at 55 minutes in and got a cold sandwich. Also, one of the cooks was smacking his gum the whole entire time I was in there. Being in the industry you know this is GROSS! He was cooking people food cow chewing gum! Absolutely ridiculous. 55 minutes for a sandwich...... read more

Payed $6 for a not even half full cup of mac and cheese. Made edits to sandwiches such as no tomato, this was ignored and all sandwiches came as listed on the menu. read more

Firehouse Subs - pathetic Five Cheese Mac N Cheese - Fast Food Near Me - Mesa, Arizona

Service was so slow and the staff is making sandwiches for people not even in the dining room. The kiosks are a joke..get a cashier. Ask would like to round up to hire more people. 4 people behind counter 22 min and still waiting for 1 sandwich. First and last for sure now I have no time to eat it! After 22 min what did you order sir...I'm losing it..4 people can't get a sandwich right. By the time it came out it wasn't right and was condiments and meat only. First and last. read more

Idk what is wrong with firehouse subs lately, but I'm done. Ordered a turkey, bacon, ranch, and there was so much ranch my bread was soggy and inedible. Ranch was all I could taste. There was so much ranch every time I took a bite it bubbled up in my mouth. Entire sandwich ruined. It's like they tried to ruin it. No one eats this much ranch. Ended up throwing it away. GROSS!!!! read more

I tried to get my birthday sub and was told that if it wasn't in the app I could not get it, I am 73 and I asked the manager Cryanna why it wasn't in the app she said they changed it and I should have gotten it on my birthday and she couldn't help me. I have been a Firehouse loyal fan, even round up my bill for charity. I filed a complaint with corporate and this is what I received : Thank you for contacting Firehouse Subs! (#12296101) assigned agent Brittany In order to qualify for the birthday sub, a purchase needed to be made between one week and 6 months before the date of your birthday. I am very sorry that I am not able to issue one at this time. She didn't even look at my account otherwise she would have seen that I had purchased a sub in the requested time which I didn't know I had too before my birthday. Feb 1st. Poor business practice. Spend your money elsewhere. read more

Ordered subs online to save time even!!!!! They didn't even have them ready when she waiting 20 mins at home before heading over!!!Come one people..... 45 min to make 4 subs?????? What the hell are the workers doing????? We rarely go there became NO OnE has that kind of time to wait for a damn "fast food" sub!!! There will be as many as 5 workers and still takes that long. Maybe give Jimmy John's a call to see what there business model looks like. Ps... to the person that reads this from the business side that makes general lame comments. Please go back and read past comments from previous years about how long it takes to make a sandwich... DO SOMETHING about it!!!! Train your 5 workers on site to go to Subway or Jimmie Johns and follow their lead!!!! It is ridiculous!!!! Nothing but Words has been done to make people feel better! Again. The reviewer had the same lame comments .... Why don't you actually do something about it. Words do nothing !! Have someone actually order a few subs from there and set a timer.... You will then see why we are done with Firehouse as well!!! Onto Subway and Jimmy John's!!! read more

The last few times I've been in this Firehouse Subs there's just maybe one or two people working very short-handed. In fact the last time I visited this restaurant there were 10 people waiting for their order all sitting at a table. Most of the people were okay with it I just am not okay with it. You just don't go back. read more

Waited for 20 minutes. They lost my sandwich ticket and didn't give me the sandwich or gave it to someone else. I'm not sure. Nobody took accountability and only one person on staff knew how to run a refund. I won't be going back. read more

My husband placed an order for a sub through the app. He drove down to pick it up within the allotted timeframe. He said when he got there, there were 4 people ahead of him still waiting for their pickup orders. He said the teenagers working there were just goofing off and throwing gloves to each other. He waited an hour, yes you read that right, an HOUR, and still no sub. He asked for a refund which they issued. We will never come back here. read more

Every single time I come they close 30 minutes prior to close time or they only offer cold subs because they put everything away. I'm considerate to not dine in as I am aware closing time is approaching, but closing down 30 minutes prior is really annoying. read more

Waiting 30 minutes for a sub is insane! I'll never go to any Firehouse again! Can someone explain why it could take this long!!!

Explain to me how it's so difficult to make a sandwich that is ordered. Ordered a Hero and asked to put the ham on one side and the Turkey on the other side. So what did they do! Not only did they just put ham on one side and that's all ( no roast beef was put on that side). The other side had ham no turkey and a quarter size piece of roast beef. Good job guys! read more

So this was my first time trying Firehouse Subs all together and I really enjoyed the flavor of the food, as well as the options for sandwiches and sides. The customer service was great! However, all of the sodas at this location were flat and kind of watery and I felt the prices were to high and the portions to small. I paid $10 for a 6 inch sub and a small drink. read more

Seemed liked they were closing around 6:30pm but hours stated as open till 9pm... Floors were being mopped, and I had a mop handle leaning against my arm as I was ordering my food! Also says on door, credit card machine that they accept Apple Pay, but they did not! The food was good, so there is that!! Wow, hope that was a onetime thing! read more

Went to this location today and had great service. Todd, Dahlia and Leslie were very focused and friendly. The food was awesome.

The automated response was pathetic and actually makes things worse. You will have to do better and actually find out why 11 customer walked over to Pizza Hut that day. I did my research- I know why they told me there would be a 20 additional wait. If you are truly interested, you will ask. I'll respond privately. I only do this because in the recent past I have had good service and food. You said you passed this on to the private owner but I have no response because corporate takes care of issues. Why? Look at all the other posts... corporate responses only. I haven't been back, which is sad. read more

Been here 15 minutes Literally the only order Just asked them how long it's going to be said another ten minutes Seriously?!? For 2 subs? I'll never go back read more

SLOW............always I won't be back. It took 45 minutes to get 2 sandwiches. And then its wrong At least they are consistent- consistently slow Give yourself an extra 30 minutes over what they tell you. If they can't handle website orders maybe don't take them at all Location kind of sketchy - dark no parking lot lights read more

Staff was really annoying and rude. Also they don't respect our amendment rights so that's frustrating. Sadly I won't be back to this place I actually love the food though. read more

1 of my fav sub places near my home in Mesa! Fresh ingredients, good prices, great location, great staff & environment read more

Them: Sir, do you have a mask? Me: No, I have a medical condition. Them: We can't let you in without a mask. Me: (showing them my asthma inhaler) I have asthma I can barely breath without a mask. Them: uhhhh uhhhh. Me: Don't worry about it I'll go somewhere else. read more

This is probably the worst fast food restaurant ever. When we ordered our food the bread had mold on it. When we complained about it, the manager (Mercedes, who was not wearing a mask) told us they were too busy to help us and offered us a coupon for 5% off. NEVER going here again. Absolutely the worst. read more

My kids love the subs so we come visit this location regularly. The team is always friendly and food is great! I also want to commend Josh today for having the uncomfortable conversation and sharing the mask policy with a client that was ridiculous about it. I know that there are a lot of haters out there who are so opposed to masks. But for the rest of us, we appreciate the employees speaking up to keep themselves and other guests healthy and safe. read more

I literally ordered my sandwich and all they gave me was tomato lettuce when it came with meat and jalapeños. I'm really disappointed because this has never happened before and I don't understand how they can forget something like that ‍ read more

Firehouse Subs - a close up of a sub sandwich - Fast Food Near Me - Mesa, Arizona

Walked into the store to order some subs. Doorbell rang when i went in. Nobody up front. Heard laughing in the back of the store. Waited about 2 minutes for someone to come out but nobody came. I said screw it guess they dont give a crap. Started walking out the door and turned around, saw someone peek out, never said HI CAN I HELP YOU, just went back to where they were before. read more

Worst service ever!!! Be prepared to wait 25+ minutes for a sandwich that is mediocre at best. Not to mean ruin the passive rude staff who could care less that the wait is so long. I will never come back to this location. read more

Every time I come here the manager and team are so kind and know me by name! I love their positive energy during covid it is so hard on our industry family! I have never had a bad sandwich and I've tried a lot of them but my go to is the hook and ladder. read more

Yum Yum Yummy! Love the turkey cranberry sub!!! My whole family eats here on a pretty regular basis. Sometimes we all go together. We all love it! My dad buys a bucket each time (I think he's obsessed with buckets) LOL! Whatever keeps the old folks happy, right? I definitely recommend Firehouse Subs. Way way way better than the other sub shops. read more

same complaint as many you order in advance and get there and end up waiting 20-30 mins what the point of ordering in advance the owner of this franc need to get there customer service in order lost a customer read more

Are you guys in need of a store manager/manager position. The vibe of this store is just unproductive 45 min for 2 sandwiches ironically the same thing many others have said. read more

GROSS HAIR FOUND IN SUB! We eat at firehouse subs several times a year and think it's good but this ruined it for my wife. She took a bite and pulled out a nasty long hair that was entangled in her sub. GROSS! When I picked up the subs tonight there were several girls making the sandwiches...you would think firehouse has rules in place to make sure their hair doesn't end up in your food. It ruined her dinner and wasted our money. Thanks firehouse subs. read more