I'm constantly on the prowl for a good burger and have eaten at 5 Guys before, but wasn't impressed. I had their small cheeseburger (single patty) meal at this location yesterday and I'm still not impressed. With tip it was $17 and the burger was just okay/average. Lots of fries in the bag and they 're generally pretty good, but would rather have a bigger and tastier burger and less fries. 5 Guys gets lots of praise on social media, but I don't get it. In my experience, the food is just average and pretty expensive. read more

Why buy a burger anywhere else? They are fresh, huge, hot and served quickly. Add in fries, order small and there's more than you can eat! Note: we took home the left over fries, popped them in air fryer next day and they were as good as fresh from the fryer. Counter service was fast. [[HIGHLIGHT]]Clean place.[[ENDHIGHLIGHT]] We'll be back. read more

When bottles of malt vinegar are set out with the condiments for French fries that says it all!! Offering fresh veggies like bell pepper, jalapeños, tomatoes, mushrooms, slap some mayo on the bun and voilà! Although come to think of it, the jalapeños did not even have any type of heat or flavor!! It was just like a mini bell pepper. I did call and tell the manager. The service was very good very professional and asked for light salt on the french fries and delivered perfectly seasoned. [[HIGHLIGHT]]I enjoy visuals of the different city and Five Guy posters on the walls.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I always enjoy the shell peanuts while I'm waiting.[[ENDHIGHLIGHT]] When I crave a burger once every three or four months, five guys is definitely one of my go to. read more

Got really bad food poisoning from here. As I was eating I thought the lettuce or something about the burger was off. Just be careful unless you want to be down for the next 24+ hours read more

Good customer service friendly , delicious burgers n fries ,small but memorable. Cheeseburger fries and a drink about 20$ a person

I have always been a major five guys fan. Their burgers are one of the best. This specific location has always been great every time I've gone. On this visit I was taking my brother out to lunch. The staff was fast and very friendly. When looking for a seat I noticed this location was very clean too. I ordered a cheeseburger for me (good to note that a cheeseburger is a double patty while a little cheeseburger is a single patty), a large fry for my brother and I to share, and a cheeseburger for my brother. The food was made really fast! Everything was accurate as well. The fries always come overloaded which I find well worth the price! Me and my brother couldn't even finish a large together. The burgers also come big and condiments are done generously. The food tastes so fresh and comes out hot every time. Everything is also easy to decipher as the burgers are numbered on the receipt and on their wrapping, so you know who's is who's without unwrapping. Five guys is always a treat and I will always return! This location is always clean, friendly, and fast! read more

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I love Five Guys but this location was very disappointing. [[HIGHLIGHT]]The food was good but the restaurant was dirty.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They were very busy this evening and I get it.[[ENDHIGHLIGHT]] However, [[HIGHLIGHT]]I went to the counter and asked for a towel to clean our table that was dirty and sticky.[[ENDHIGHLIGHT]] The guy behind the counter went to the back and brought me out a dry towel. I asked for some cleaner or soap and he told me that he could not hand that to me. I asked if he could just put some spray on the towel and I'd be happy to clean the table myself. It was the only available table left for dining and it was really dirty. He said no, so I asked if he would please wipe the table down. His response was no because they were too busy. So you're happy to take my tip when I paid for the food but now you're asking me to sit at a gross table to eat my food? I wish I never tipped to start off! So disappointed with this location. read more

Fry's are amazing.... Seriously definitely top 3 in my lifetime! Burger perfectly cooked.... 1 of 5 jalapeños were spicy . I like that I can add whatever toppings for no extra cost. Great service, polite staff, and clean restaurant [[HIGHLIGHT]]Kinda bummed there were only 4 guys[[ENDHIGHLIGHT]] read more

Always great burgers made fresh and the fries are to die for. [[HIGHLIGHT]]This is a great location.[[ENDHIGHLIGHT]]

Why would one hamburger with bacon cost $14.28 Its such a mid burger too Why is this place in business read more

I have held off on putting a negative review on this location. But after multiple wrong orders I have reached my limit. When a person is paying $18 for a bacon dog and Cajun fries there isn't a lot of forgiveness for an order but 3 different times enough is enough. I would think it would have triggered a ut oh when I asked the lady who had just made my fries and handed me my bag for extra cajun seasoning, and telling her that I love a little extra that there was a mistake with the order. I don't know much more that I could do as a customer other than physically unwrapping my food before leaving to make sure that the order was right I tip every time I say clearly what I want and thus a third time wrong order. I'm done sadly with this location as it's been multiple times and as the saying goes it falls on me after a while to keep coming back. read more

very cool staff, especially the night crew. good food, never disappoints. [[HIGHLIGHT]]great burgers and vibes.[[ENDHIGHLIGHT]]

WHY DON'T YOU ADD A FEW FRIES TO YOUR SALT! Absolutely inedible, ridiculously salty, each and every time! Are you trying to load people up with sodium! It doesn't have to have a cup of salt for the fries to be good. Why not let people salt their own fries? Ridiculous. I won't be ordering from here anymore. Someone who works at your store is "salt crazy." read more

Great hamburgers.... Just be prepared to spend a lot of money especially if you bringing a few friends or family, I love the way you have different choices to whatever you like on your burger read more

20 dollars for a small burger, small fries and small drink. And then the machine asks if you want to leave a tip!!! This is a fast food place not a Restaurant where you are brought your food, drinks, refills. Last night I had steak at an actual restaurant and it was just a few bucks more. The food here at Five guys was good. Nothing to be thrilled about but it was fresh and tasted good. The fries were awesome. But the price tag killed the whole experience for me. read more

They made my burger incorrectly when I call to speak with the manager. He was rude and didn't care or wanted to help. Pretty much said sorry there nothing I can do to help and hung up on me. Food was cold and made incorrect. Best 30 bucks spent read more

I absolutely love their hamburgers and their fries are outstanding I highly recommend Five guys try their shakes they are amazing it's always clean when we go and staff is great too read more

Worst service ever and employees are disrespectful I came in on October 20th ordered myself a bacon burger and when I came home to enjoy my burger it was raw I called and complained and the manager refunded my order with a new burger I came in the next day to pick up my burger and told them my name that they wrote down and when I get there they think I'm lying and trying to scam them for a free burger after I showed them my Receipt and everything and they ended up not giving me my order and this order was 20.00+ so from this experience i will never go to this location ever rude and disrespectful service read more

Burgers expensive as hell. And honestly not all that much to write home about. Just a basic well-made burger. But for like 15 bucks?? Nah, fam u must be joking. The workers are great tho. They are just plugging away trying their best. Big ups to the workers. This ain't on them. This is for the prices. read more

I will say, Five Guys is my preferred fast food burger joint (as far as chain establishments). Their ingredients are FRESH, and it absolutely shows. You really do get what you pay for here, even if the cost is relatively STEEP in comparison to other burger joints. What makes their burgers: the FRESH ground beef. You can totally tell the difference. The patties are made to order, definitely not frozen. So you really cannot go wrong- total juicy goodness! I also appreciate that ALL toppings/condiments are included... but it would be nice to get some sort of a discount if you aren't opting for EVERYTHING on your burger, because let's be real: $10+ is REALLY steep for a bacon cheeseburger! No, they aren't "small" burgers, but I also don't feel like they are worth the hefty inflation in cost. And if I'm only getting one condiment, cheese & lettuce- why am I still paying the inflation for everything included?? Cajun fries are the way to go. Because really, while the fries are also FRESH... that comes with a bit of a downfall in potato land. They may as well be "steak fries" because they are thick & have an extremely heavy potato/starch taste. ...and totally full of grease because they absorb it while frying. You can tell they aren't soaking & pressing to remove the abundance of starch. So without the Cajun seasoning, you really have a pile of soggy, heavy, bland potatoes. But- they DON'T skimp on portions!! A "small" is literally enough to feed 2-4! So the cost for a side of fries is not at all unreasonable. The milkshakes are made fresh, to order. Excellent selection of flavors, too! But, I felt mine was rather watery. And when they ask if you want whipped cream- ask for "extra", otherwise you only get a small dollop. I ended up having to put the milkshake in the freezer for about an hour when I got home to "thicken" it up, otherwise it was more like chocolate milk consistency. But still, hands down worth the cost because: FRESH. The presentation could use some heavy improvement. Fast food is what it is: FAST... but you don't have to literally DUMP the fries in the bag on top of other food! I don't even understand the concept of their dinky, round containers to hold the fries... they are WAY too small for the amount of fries provided. And I had to literally DIG through them to retrieve the burger, at the bottom of the bag under all the greasy fries... to find a totally empty container that was supposed to be holding them... that was not enjoyable. What is the point of having a container if you aren't going to place the fries IN it?! So, needless to say- the entire bag was SOAKED in grease/oil by the time I got home. Very messy & unappealing. Overall, I do prefer this establishment to other fast food burger joints. But won't visit often because of how expensive it is. It's probably best to split fries & shakes between two, because the portions are plentiful in that aspect. Bonus: snack on the abundance of shelled peanuts while you wait! Odd mix to go with burgers & fries- but nice little touch. read more

Five Guys - Chocolate milkshake - Burgers Near Me - Mesa, Arizona

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While the food is good, the owner of this particular 5 Guys (and the franchisee) might be interested to know how they treat customers. We ordered to go ($50 for 3 burgers & 2 fries + 1 shake) and the young man was pleasant enough, and we sought out a table to wait for our food. We had a difficult time finding a table without trash and/or food debris- even though it we were the only customers in the restaurant. We had to settle for a spot with a 1/2 clean table. They called our order, and I asked if I could please get some ketchup & he acted confused, so I repeated the request & he said we have this - pointing to a pump- or this fingering thru a bin of ketchup packets- yes, ketchup, thank you? Just odd. After arriving home we realized my husband's $5 Shake wasn't given to us. Great, they were about to close & we are 15 minutes away, and too tired to return anyways so I called up the store. A young woman answered and I explained what happened & she said "okay, you can come in and get it". I explained that I couldn't get there in time and asked if she could refund the $5 to my card which I used to pay ($50 for 3 burgers/2 fries & a shake). She said with a condescending chuckle "No, that's not how we run our business", I added that it was inconvenient for me- "That's how we do it" she interrupted, and I tried to add "I meant inconvenient that he forgot - CLICK, she hung up on me. Not once did she apologize. Inexcusable. Keep your expensive albeit tasty food if this is how you treat customers. Needless to say I didn't go back to get the shake I paid for, nor will I ever return for $50 hamburgers. read more

I have to admit the Five Guys at Ray & 48th St in Ahwatukee spoiled me! I use to go there all the time and buy a regular order of fries and it was always perfect! Potatoes cut in the store, fried for just the right amount of time, with the right amount of salt and always a generous amount of fries in the brown bag when they hand it to you. The problem is I live near the Five Guys on Power Rd. There is no consistency between the stores. The last time I came here to get a reg order of fries a couple months ago, the fries weren't cooked enough. I thought, it happens, I'll give them another chance. Today I popped in and ordered the same - a reg order of fries. These are not cheap! It is over $5 with tax for a reg order! When I walked up to the counter to pick up my bag I could tell right away they had skimped because the bag was really light. I even said to the young woman that the bag didn't feel like $5 worth of fries and she just looked at me. As I ate them while I drove back to work I couldn't believe how salty they were! Not exaggerating, these were the saltiest fries I've ever had. And they were over cooked. When I lifted the cup up that they put the fries in, it was not even half full. They definitely skimped on this order. I'm very disappointed with this location! An essential worker comes in and tries to support your store during the COVID-19 crisis and you dropped the ball. And it's not the first time. It will be the last though. read more

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Burger that used to cost $6 is now $11! Tough to get out of here without spending $25-30 per person. Quite unreasonable.

Came to FiveGuys last night on my way to work, ordered my burger and when I got to work found they put cheese on the burger which I'm sure wouldn't be an issue for most BUT I have a Lactose intolerance so I can't eat cheese. I called and talked to Javen (said he was the manager) told him about the issue and he apologized and said they have a new guy on the grill (excuse for it being made incorrectly) I told him I wanted a refund because I cannot eat the burger. He said I would need to come back to the store. I told him I'm at work, I work in a hospital, I cannot leave. He advised me the only way to be refunded is to come back. Obviously that's wasn't possible last night. I asked him to speak to a manager above him and he replied that manager isn't here and he would tell me the same thing anyway. So I came back today. Just to find that they don't open till 11 and what do you know I have to be to work at 11 so YET ANOTHER inconvenience. Thanks Five guys for messing up my order & making it completely inconvenient for me to get a refund. read more

The manager st this location, Michael, isn't really a manager. He employees two tall guys who like to play games of "slap" in front of customers, make excuses and doesn't care when they give away food to the wrong persons. I'll pay extra for good food, i won't pay another dime to this location. Terrible service, rude employees and inept management. read more

Food is always amazing (pricy of course) but you get what you pay for! Dawn took my to go order and checked me out when I got there. So positive and friendly I hope she is a manager she is a great representative of the company! read more

Food was very good. I love the variety that you can get here. Burgers tasted great as always. Love that you get so many fries, but they were very salty which is unusual. Fast service, which is always appreciated. Only negative besides the salty fries is the price. SO expensive. 40 dollars for 2 burgers and 2 regular fries. oof. read more

I absolutely love the Cajun Fries, you always get way too much and they're delicious. I also love the fact that you can get A1 if you want, who else does that for burgers? The staff is always friendly and I've never been in a dirty Five Guys, everything is always spotless! read more

Five Guys - So yummy! - Burgers Near Me - Mesa, Arizona

Good burger today. Ordered a small burger with bacon and cheese plus the free condiments, like Frank's Hot Sauce and sliced jalapeños. My wife has gluten issues, so we ordered a lettuce wrap for her, with pickles, tomatoes and spreads. They forgot her tomatoes. When you don't get much on your burger, you want want you order. Fries are always good at 5 Guys. read more

Fresh burgers made to order with the toppings you want and served quickly. Keep in mind that a "little" burger is one patty and a regular has two. Simple menu. You can get an "un-burger" cheese sandwich or a hot dog, fries, and shakes. That's about it. Jalapeños are fresh, not pickled, and bacon is crispy. Yes, they have bacon. They have two Coke Freestyle machines for drinks. Just so you know. Some people love them, others hate them. read more

You go there and it takes forever then they make a mistake on the burger and you asked for it to be replaced and then you get called a f****** Karen you know when somebody calls in and order and they ask for something specific because they're allergic to some other condiment they expect that when the other person goes in there to get that and they're double checking the order and you have a girl that doesn't know how to f****** read a damn receipt did they get all hurt because somebody is saying I want no mayonnaise on my burger and you say it three times calmly and politely without screaming and you get called a Karen read more

The burgers were fresh and good. The fries rocked. The staff was friendly. The restaurant was clean. All was well. We were

They messed up my order and then I came back for a remake and they said to come back so I did and the girl manager said she can't do anything about it Evan tho I showed my receipt and. I was. So mad cause I was going to report her to corporate and she didn't want to give me her name none of the were wearing name tags and they were rude and laughing at me. read more

Good for a cheap burger, nice staff, the fries where slightly cold tho and I'm they didn't have ant peanuts

Delicious, as always. Loss of star because they do not have nutritional information available. We just started a Keto diet and are trying to better inform our choices. Also the lady at the front counter shouted "what can I get for you today" as soon as we walked in. 30 seconds later, when we got to the counter to view the menu, we were able to have that conversation. Sheesh! read more

I showed up around noon with my wife and son for lunch we usually order a regular fries and share it this time I ordered a regular size fries and received a very small cup of fries my wife went to the restroom which now for whatever reason requires a code that you have to ask for, she washed her hands and the paper towel dispenser was full but not working she told someone at the front counter he said they were aware that it wasn't working yet there was still nothing in the restroom to dry your hands she ordered a bacon cheeseburger with lettuce onion and tomatoes there was almost no lettuce or onion on her burger. We have been to this location several times and never had a bad experience like this. We will not be going back to this location. This location has very much gone downhill. read more

Just disappointed in the service. I ordered online at 5:28 pm for curbside pickup got home and one of my burgers was not in the bag. After calling the store several times I placed the order to pick up again. Once I arrive the burger was not made and I was told to get out of the car and come in with the receipt. I had to wait yet again for them to make the burger. Time 6:30 pm. Never again. read more

Lets get the bad out of the way first, the prices. They seem to be pretty expensive for a burger joint. With that being said I love the food! Burgers are the best!! Love the fried too!! read more

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Just want to say thank you for getting my order wrong! Really appreciate it! Gotta love it when your craving something, order it, then bring it home just to unwrap it and find items missing and a soggy burger. Don't know why it was so mushy, but it was. Next time I'm craving a good burger I'm just going to fire up the grill! read more

Very disappointing $20 for burger n fries n two shakes. Opportunities here but you need better food preparation. The cook was very enthusiastic but totally overgrillled our meat. The assembler was too slow and let our burger get cold go figure! And it wasn't crowded! Ultimately though there was something missing - too dry or not enough condiments etc. Fries n shakes were super but I came for the burger. Five Guys in Salt Lake City, Missoula, Kennewick were so much better. read more