Just disappointed in the service. I ordered online at 5:28 pm for curbside pickup got home and one of my burgers was not in the bag. After calling the store several times I placed the order to pick up again. Once I arrive the burger was not made and I was told to get out of the car and come in with the receipt. I had to wait yet again for them to make the burger. Time 6:30 pm. Never again. read more

Just want to say thank you for getting my order wrong! Really appreciate it! Gotta love it when your craving something, order it, then bring it home just to unwrap it and find items missing and a soggy burger. Don't know why it was so mushy, but it was. Next time I'm craving a good burger I'm just going to fire up the grill! read more

Very disappointing $20 for burger n fries n two shakes. Opportunities here but you need better food preparation. The cook was very enthusiastic but totally overgrillled our meat. The assembler was too slow and let our burger get cold go figure! And it wasn't crowded! Ultimately though there was something missing - too dry or not enough condiments etc. Fries n shakes were super but I came for the burger. Five Guys in Salt Lake City, Missoula, Kennewick were so much better. read more

Probably the Best Burger place I have been to in AZ. I LOVE Burgers and will not pass up a Burger place. I came here and was suprised they gave free peanuts to mucn on while your waiting in line. The Cooks look serious at what they do, but looks like their having fun too. I like the Happy Fast enviroment in there. The Burgers are Bigger than regular fast food burgers. Tastes Better too. They use Peanut oil. But the burgers are great and they offer sauted mushrooms and onions. Lots of ways to customize your burger. Wouldnt change anything unless you can make a 5lb burger. read more

Ordered 2 burgers and 1 fry between my wife and I. The fries were over $4 and are a lousy little cup full. Burger was $8 and couldn't even hold a candle to an In and Out burger. Sorry way overpriced ripoff!! read more

Five Guys - Really $4.19 for this? - Burgers Near Me - Mesa, Arizona

"No. I don't want 5 guys. 5 guys are the guys who can't get no love from me. Servin' up some ok fries, but the price sky high.. ya won't hear no hollerin' from me!" Between the sloppy staff, the hard to swallow prices, and the OMITTANCE OF CHEESE, which made my bacon burger even HARDER to swallow, this Five Guys location gets a whopping 2 stars. That being said, I think I would have been happier with a Whopper. The only redemption to this meal, which was had on really ugly tables, and super uncomfortable seats, was the glut of french fries. I allegedly had a hot dog too, but it was obviously quite forgettable, because the only detail I really remember from the hot dog was explaining to the broad who took my order that "everything on a hot dog *doesn't mean lettuce..." I'll go satisfy my appetite with something spectacular....... elsewhere. read more

This was my first and only Five Guys experience, so this review is just based on this specific location. My whole family went on a Sunday afternoon, and it wasn't super busy, but there were quite a few people there. Our food came out pretty fast, but half of our burgers were wrong. The place was clean and up-kept, I'm mostly disappointed by the food. I didn't think the taste was worth the pretty penny, or the portion. It wasn't awful, I just wasn't impressed and I wouldn't think of this place to suggest to anyone. read more

I believe when you're extremely hungry, best thing to have is a delicious burger. That's what we had at Five Guys. The burger was so fresh, it almost burned my tongue! Every thing tasted great and the restaurant is clean and well kept. I don't know about the other branches, but this one had non-greasy burgers. Yummy! read more

I'm so happy to have a Five Guys near us now. This is located in the plaza near Target, Jimmy John's, and the old Costco (now becoming a Winco). It is a classic Five Guys setup with peanut bags and all. When we went, it was crowded but service was efficient. We sat in the back and enjoyed the music and watching people use the fancy new Coke machines. The burgers and fries were delicious and we enjoyed it very much. read more

Fantastic! We love their burgers. They are our go to burger fix. It reminds me of a local place where I grew up. Their little burgers are single patty, their regular burgers are doubles. My go to is a cheeseburger. Mayo, ketchup, lettuce, jalapeños, and hot sauce! Beau-tiful. Their fries are awesome but huge portions. They also have the high tech coke machines which I love, change my drink everytime. read more

Idk, maybe Five Guys experience has just down since they came on scene 10 years ago. It's not what it was. The Cajun Fries are still the bees knees and you can get the free peanuts. But the burger I had just no longer had the same taste of what I'd come to expect. read more

Didn't end up eating here because the cashiers were sooooooo slow. Brother and I stood in line for 10 minutes with two other people in front of us. They had simple orders but cashiers were too busy chatting it up amongst themselves. Guys cooking burgers also looked dirty, gave my brother the 'let's leave' glance and never looked back. read more

Went here for lunch today. Ordered two burgers and a large cajun fry to share. We waited for about 15mins for our food. Normally we would not have minded but we were the ONLY people in the place. When we got our food our fries were not cajun so we brought them back to the counter. The gentleman at the counter, larger guy with glasses, asked us if we want them remade, we said yes. Then he said, "Actually, here is some seasoning" He gave us one container of cajun seasoning. We said we would prefer them remade, it tastes great fresh and with the seasoning. At that point, he was ignoring us so we just went back to our table and began eating. I'm not impressed with their lack of customer service. We ordered something, we should get it. I've had much better service at the location on Val Vista and Baseline at Dana Park. I would drive the extra miles to get great service and quality food. read more

Alright over priced burgers. The last few times I've come here it hasn't been busy but seems to take a long time to get your food. Plus my burger is never hot. It's actually on the cold side. The cheese isn't even a little bit melted. I want to like it but unfortunately there are other places to get a better burger for a better price. read more

This is basically how my experience goes when I visit a Five Guys. *opens bag* "Want some burger with those fries?" However I can't complain. Fries are bombastic and the burgers are amazing. read more

Don't bother coming to this location for a job! It is a complete joke and the manager there is a lier. I worked for this location back in June and was only there a few weeks before I was forced to leave to find better work because I was told I would get FULL-TIME HOURS but they did not follow through with what I was told and my hours were cut. I was issued a check that was opened by another employee because he thought it was his. The dumb managers shouldn't be handing out checks to idiots and only to the ones listed on the front of the check. This is where it gets worse after I left and returned my uniforms I waited until the next pay period to get my last check but they claimed I didn't have one. I waited for the entire month of July for them to issue me my last check. I even went down two different times to get that last check but they claimed I didn't have one on both attempts. Later in August, I had to file a claim with the Arizona Labor board to try and get my last check. I just found out today 11/19/2019 by calling the Labor board about the status of my last check and the company is denying I am owed. But in September when I was taking care of DES stuff they had to give information to DES about when I worked and how much I was paid shows right there I was issued the last check but it never touched my hands. So I don't know how they can claim I am not owed when cleary it shows over $200 on a check I never received. Stay away from Five Guys Corporation and all of there other locations for employment because it is a complete ****ing joke! It shouldn't take this long to get my wages that I am owned. read more

Still one of my number one burger joints!!! The service here is of great quality and quantity when it comes to their fresh cut fries. Addicting place to go to. The only thing it a little price compare to fast food but you definitely pay for quality if that's what you're looking for in an amazing 6 buck burger. And if your a peanut fan they have a bottomless amount of that for everyone. Love the taste when they use peanut oil for cooking, definitely gives Five Guys a unique taste and flavor to their food!!! :-) read more

This place is the BOMB! I could eat there everyday and not get tired of their food, the best burgers and fries ever.. Not alot of other choices than burgers but that's what Five Guys is all about! The place was clean, the service was wonderful. I had the double burger with Cajun fries, they give you alot of the price and there are tons of different soda choices too you can be Sir Mix alot and make your own creation with your drink! read more

OMG great burger w/everything on it. Liked it better than In and Out. Liked to play with the soda machine; lol. Wish we had one in Hawaii, I would buy a franchise, anyone want to get in with me? read more

I had been here once before and it was so so. My wife and I went for lunch on a sat afternoon. We both ordered cheeseburgers one order of fries and one drink. The tab $25.00. The burgers were huge. They were so big it was difficult to bite into them. Also everything kept falling out. After a few bites half of the ingredients were off the burger. Eventually I just ate the meat and threw everything else away. A nice large bun like Fuddruckers might solve the problem. The fries were very good. Now the cleanliness.....i get why some places offer peanuts so people can throw the shells on the floor and it won't look "dirty." However when food and napkins are intermixed with peanut shells it is still dirty. PLUS there was an employee wiping off the tables and chairs and all he did was wipe everything the floor. I don't think we'll be going back ever. read more

Nummy. LOVE 5 guys. Best burgers. Fries are pretty good. read more

How in the world does this place not have at least 4 stars. I have yet to find a better tasting burger in the valley. Yes it's a little expensive $25 for two people, but it's great to go every once in a while. Every order is to-go. They give you a drink cup full of frys and drastically overflow your cup so that the whole bottom of the bag is basically frys. A little greasy, buy delicious if you like a little grease in your food. In-N-Out is walking distance from my house, but when I have a burger craving I always go to five guys. Get Cajun seasoning on the frys Toppings are free Soooo many frys! :D Mmmm.. Go get a burger already! read more

Tristin was the cashier and man was he spot on with my large order and extremely accommodating to all my special requests. Y'all are lucky to have such a wonderful employee with such great customer service skills. Whole staff kicked bottom and had me out and on my way very quickly. Thanks for the great service everyone. Cheers to this store for being so great and clean! read more

I have taken my family to many different Five Guys across the valley, and this one is the best hands down. I can tell the employees are happy to work there. The quality of the food is better because the people working there are having a good time. read more

Now I remember why we haven't been here in over a year! Terrible service! $32 for 3 burgers, no fries, all condiments requested on burgers were missing, so we got 3 plain burgers for that outrageous price! We will never return! read more

The food and service is great. The only reason why I wouldn't rate it at a four or five is due to the cost and dinning area hadn't been swept in some time. I was there for about 20-30 minutes with no action or attempt to clean lobby in place. I know it happens from time to time but there was enough employees to have 1 do a quick sweep through. Everyone has their days so I'll be back in the future. read more

Burger was ok....$10 for a burger no fries no drink ABSOLUTELY will never be back....IN-N-OUT literally one third the price and better food

If it wasn't for the best French fries in town I wouldn't be back...fantastic French fries and fantastic texture and taste. Unfortunately the overpriced burgers are a hard beef to swallow... nothing special here. Average looking restaurant as well. In n out burgers taste much better and have a better price for sure. read more

Five Guys - I ordered the cheeseburger $7.69 nothing special but ok. Fries. Great fries. - Burgers Near Me - Mesa, Arizona

This was my second time eating in a 5G, the first was in Chandler some time ago. All I could remember is they were more expensive than other burger places. I must say their burgers are delicious and their fries excellent! We ordered the small size (one patty, as large is 2 patties) as I thought I didn't want to spend another $6 or so. My wife had a small cheese burger, "all the way" (as they refer to many toppings) and I had the same but with added bacon. We also ordered 1 medium (called regular) fry to split. It was a descent amount of delicious, crispy, shoe string potatoes. I see no reason to get a double patty as the single is quite a bit of meat. My guess is a third of a pound, cooked perfectly pink and juicy. The bacon actually gave it a bit of a crunch! Regular size drinks were $2.49 each, why spend more as you can get all the refills you desire. A $26 lunch for two. We can get a descent dinner at a nice sit down restaurant for a little more than $30. If their food was just a bit less expensive I would give them a fifth star. read more

I'm from Boston originally & our Five Guys is just out of this world. Here? Not so much. Chopped white onion on my burger instead of sauteed like at home...forget it. I had purchased a double with bacon & mushroom & got neither. So I called the next day & spoke with the manager Christina. She was very nice & accomidating. However, the replacement burger still had no mushroom & the bun was barely grilled. This burger was almost $13 bucks. $3.45 for a small fry. Pffft.Definately not worth the price. Will not be returning. read more

It was definitely better when it first opened, but the food is still fire if you dont mind a lot of grease.

Love the food, but company policies must change. We travel with reusable cup and reusable straws. The manager refused to let us use our drink cups because he said it was too big and insisted that we take their cups. I was willing to pay for a large drink and they would save money by us not using their cups, lids and straws. Asked him if they recycled the cups they handed out and he said no they just goes into the trash. What a stupid policy. Our reuseable drink cups were less than the three cups of drink that we had and then we had to throw them away. What a useless waste of resources. I will only frequent establishments that use reuseable drink glasses or allow me to bring in my reuseable drink cup. Five Guys needs to get with the program to reduce the trash. read more

First time being to Five guys, I was shocked at the prices at first. $4.39 for a plain hamburger. Seems high but the food is good and they don't short change you on the fries. I got a regular fries and had way more then I could stomach after my burger. Overall the the staff seems friendly and the facility is kept clean and the air cold. Make sure that you use up your complimentary token for the condiments on your burgers. That's where you get your monies worth. That is all for now. read more

I was not expecting this place to cost so much.. My meal alone was $13.60!!! It's ridiculous that there's no combo or anything to knock off a few bucks. Although, I had the burger, and all I could think was "I can't believe this cost me $13.60 but damn this is a good burger..." It was delicious, but not for the price of an entree at the Cheesecake Factory. This place is ridiculously over-priced. Good luck staying in business. read more

This Five Guys is a complete joke and the employees are beyond rude! Walked in tonight to try and order for my kids, one other person waiting in the lobby. Walked up to the register and was told they have a lot of online orders and it will be at least 10 minutes before they can even take my order. Your kidding me right? So we wait. 5 minutes later, 3 other people walk in and get in line. Now he says he can't take our orders and if we want anything we need to order online? Everyone walked out. They can't even take our order? I get it's busy with online orders right now but I have NEVER heard of a place not taking our order. This store is a disgrace to the Five Guys name. I will not be stepping a foot in this store again. read more

My daughters love Five Guys. I think it is a great concept peanuts everywhere and smell the food when it is cooking however it does take a while to get your food and when you are hungry most anything will taste good. The prices are reasonable but not cheap the selection is basic and that is why people come here. read more

We had lunch here today and the fries are AMAZING!! Nothing I hate worse than cold fries and these were soooo hot and fresh! We ordered the medium size fries to split between the two of us but you could easily split them between 4 people. The service was extremely fast and the food was fresh and hot. The burgers were made to order (which I really liked) but just an OK burger, nothing special. They use shredded lettuce on their burgers and I prefer a lettuce leaf but other than that, the other toppings were plentiful, fresh and amazing. read more

Overrated and overpriced burger joint. The way they prep and package the burgers makes for a very gooey result. I love the Cajun fries, but the burgers have never impressed me. The relative high price -compared to say... Inn n Out, whose sandwiches I favor- is enough to stay away. If you're going to drop over $10 for a burger & fries, go to Red Robin or Chilis. read more

Value for your money. Hamburgers are huge and delicious. No kid menu so plan on sharing if you have little ones. I prefer to little burger fully loaded. It's no so little fully loaded. No extra charge for toppings such as grilled mushrooms or onions. The peanuts are nice little snack while waiting. The French fries are nothing to brag about. read more

Gave them a second try and I won't be back. $13.00 for a small burger and fries! Burger was mediocre, fries, I've had much better. Service was good and reasonably fast. They were not busy at all. read more