GROSS HAIR FOUND IN SUB! We eat at firehouse subs several times a year and think it's good but this ruined it for my wife. She took a bite and pulled out a nasty long hair that was entangled in her sub. GROSS! When I picked up the subs tonight there were several girls making the sandwiches...you would think firehouse has rules in place to make sure their hair doesn't end up in your food. It ruined her dinner and wasted our money. Thanks firehouse subs. read more

The crew is always so nice and really helpful. The food is delicious and comparably priced to other shops around. I love the ease of ordering on the app! Unfortunately I have to dock one star because on this visit and several others the vanilla syrup was out of the Coke Freestyle machine. They quickly tried to replace the cartridge, but it was out of stock in the supply closet. This has happened several other visits, always with the vanilla syrup. Please keep more vanilla cartridges on hand. read more

Good subs, awful service at this location. Don't call in to order, every time I have placed on order they put me on hold for 10 minutes and I'm in their parking lot by the time they get back on the line, then tell me it'll be ready in 15 minutes. It's ridiculous! Never coming to this location again read more

We started enjoying Firehouse subs 8 years ago and went often to the first one in Chandler. Delicious subs and fun atmosphere with employees shouting out "welcome to Firehouse" when you walked in. Friendly, fast and consistent. We moved to So. Cal 7 years ago and sadly there were none in our area. Today I ran in to get 2 of our favorite subs for takeout. It wasn't very busy--surprising for dinner service times and yet not one employee looked up to even say hi. The young lady at the register was obviously new but did a good job. with only a couple of orders ahead of me I didn't expect it to take so long to complete. That would have been ok but when I got the subs home they just weren't up to par and in fact the Hook and Ladder wasn't very good at all. It was actually a bit "sour" tasting and not at all flavorful. Sad because this location is only a couple of miles away for us. read more

I've eaten at Firehouse Subs several times and have had consistently good experiences: good sandwiches and fast service. If you're going to Subway for a sub, you must not have tried Firehouse Subs or there's not one nearby. Check out their menu online and see if you can resist. Oh, and let me know how it goes. read more

Delicious and tasty subs! They actually have flavor. The portions are very filling. I've had the salads before and they are good too. We also ordered chili and soup as part of our meals and they were good. The employees were accommodating and friendly. We didn't have to wait very long for our food. My son decided to be picky tonight and didn't like the cheese on his sub. They kindly replaced the meat and cheese on it. read more

They need to learn how to take care of their pick-up customers better at this location.... slow service here. One positive not since they hadn't even started my subs they were warm when I got them 20 minutes later.... read more

The time it takes to get your food is outrageous. I've been here 15 minutes now, I have no idea what place I am in because people keep walking in and waiting for their order...wow!!!! Hope this jerk turkey sandwich is worth it. May change stars after I eat.... read more

My husband is a disabled veteran in a wheelchair, won't give a military discount because he isn't active, really? Employees expressed only active military is supported. Thanks for supporting active duty veteran but please reconsider ones who sacrificed. read more

Waited 30 minutes for 2 salads. They didn't even warn us when we ordered that it will take a while. After we ordered I noticed everyone in there was sitting with a drink and bag of chips, waiting on their sandwich. I knew we were in for a wait. We did order a small ham and cheese for my son which came out 10 minutes before ours. Not sure how our order got separated but it did. The sandwich was ok for a child, I would have been mad with the small amount on meat and cheese, but it was a kid. Our salads weren't the best for the amount of time we waited. In both salads there was brown lettuce, not just a small piece that got by but enough that makes you think they didn't have any quality control going on. I went with 2 stars because most of the salad was good. The wait time is horrible for a fast food joint. I think it could have used another person working there to speed things up. Will I go back, probably but not soon and only out of convenience. read more

We ordered Club On A Sub and Turkey Bacon Ranch. Both sandwiches came out warm and packed full of toppings! So yummy! The staff was friendly and the seating area clean. Firehouse has a lot of options of toppings, sauces, and we like how the menu is hit sandwiches! read more

Food is ok as before. I like the menu. Service is bad. Very slow. I've been coming here since this location opened and won't be back. Slow service even when it's not overly busy. No organization or hustle. read more

Poor service. Food is great. There are about 20 people sitting down waiting for their food very upset. All employees are working on take out orders when half should should be working on orders for people sitting down. The franchise owner or manager is responsible. read more

I made a call was placed on hold. I have asked if I could pay over the phone with my card since my hubby left his wallet at home and was hungry, so he could have some launch since he has to work a long day they said they don't take a card over the phone. I worked in retail over 10 years and yes if it a big amount of money I agree but $7 dollars really??? That is a big joke! Definitely will give my business and money to else were. read more

If I could give this place negative stars I would!!! So bad, from the time we walked in we were told that they were closing in a few minutes instead of greeting us like they should have. I hope that the money I payed for this garbage went to help some fire station, it was certainly not worth the money I spent in there!!! Awful!!!! Not ever again!!! read more

Firehouse Subs - What the h*ll is this??? ----GARBAGE!!! - Fast Food Near Me - Mesa, Arizona

Great yummy sandwiches. Service is pretty slow, I suggest calling ahead and picking up.

This is a great location and the food is always 5 stars. Friendly, efficient, clean, and have been at least 25 times since they opened and haven't been disappointed. read more

Very unorganized store. Spent 30 minutes of my hour lunch just waiting for a single sandwich. Even with 4 employees on the line, they seemed very confused and were sitting on the computers. Employee did apologize for the wait but think this store needs more organization. Wasn't busy at all. read more

This Firehouse location has the friendliest staff and the food and service is always top notch! Glad it's so close to home!

The food is always good when we eventually get it. We usually have a 10 minute wait but today was 20+ minutes for two basic medium subs. Very frustrating when trying to get a quick lunch. read more

I like this place. I have realistic expectations. I don't care if I have to wait . And I don't have any opinions about the employees personal interactions. Every time I come here, I leave with at least one delicious sandwich. My wife said it is expensive. But I'm bad at math. So I'm not sure if that's true. read more

This was my first time at a Firehouse Subs. The employees were amazing and very welcoming. They made sure to welcome every customer and thank them for coming as they left. The wait for the sandwich was a bit long so just expect to be there for a few minutes. However, when I got home I realized that almost all the ingredients of my sandwich were missing. I was pretty bummed but didn't have time to go back and ask for it to be fixed, otherwise I would of. I would probably return but definitely check my food before leaving. read more

We ordered a Hook and Ladder and Turkey Cranberry Lite and the gal who took our order was nice. Took almost 20 minutes for them to make our sandwiches and we could hear them talking and could physically see them standing behind the counter talk and laughing obnoxiously loud. One girl complained very loud about some folks sitting outside and like it was such an inconvenience for her to walk 10 feet outside. Food was delicious but I wish the young gals working would keep their conversations more private!! read more

So now takeout is so bad that I have to take apart a sandwich to see if you've actually put any meat and cheese in it. Sub was mostley lettuce and weird tasting tomatoes. Will never go back to this location. Money wasted. read more

Love firehouse subs which is my favorite large chain sub shop. I always get the Italian which is a awesome sub. You can't go wrong at Firehouse Subs read more

I've been eating at Firehouse for years now. It's always delicious. This location is very clean and the workers are nice! I just wish they had avocados..... read more

The food is good but it literally takes them 25 min to make a sandwich. I've been to firehouse probably around 4 times and each tome took anywhere from 20-25 min to make me a sandwich. Not to mention it is very expensive. read more

Everyone is always ranting and raving about this place yet I don't seem to like it very much however it's one of the nicer sandwich places for the area, and a little well kept! I'd love to say I'd eat here but everything I get a sandwich here is soggy and the veggies are just to mass produced! read more

Super excited to go there. Did a u turn to go back. One inside it was not the same atmosphereas as the other locations I have been too. Manager was rude when I asked a question. (No) was the answer and went about his business. When I said I would share my thoughts on the survey he said go ahead I don't care. Wow. Food was not very warm but did not want to deal with the person that didn't care. read more

Firehouse is a great place for lunch. I love the Italian sub. It has perfectly soft, yet toasted and warm bread. The lettuce is sliced thinly, as is the meat (although there is more than plenty of meat) so your sub isn't sliding around everywhere. They have their own dressing which adds great flavor. The service is friendly and relatively quick and the place is really clean. I also love that they have a plethora of hot sauces to choose from. I only give it 4 stars because it's a little pricier than I'd like to pay for lunch everyday. read more

The staff was super friendly and the food was delicious! Thank you for taking my last minute whirl wind order and making a crazy day so much better!! read more

Great subs with lots of different options to choose from! Love their hot subs the best!

Both sandwiches were a hot mess! They were falling apart and don't bother asking for extra crispy straws on the sandwich since I literally had one extra one. Staff overall wasn't very friendly so most likely we will not be going back and will find another sandwich shop. read more

Absolutely delicious. The bbq beef brisket is to die for. Very clean, friendly staff, and yummy foods. Yep, we'll be back.

Great sandwiches and great service. Had the hook and ladder and daughter had the Italian. Good stuff!

We have been here numerous times! Store is clean, always great service, friendly staff and wonderful subs!! They also have a rewards program which has good benefits. read more

Excellent Subs! Nice size dinning area with outside patio area. My wife loves the Italian sandwich!

I've been going to this firehouse at McKellips and Lindsay basically since they've opened food is always been good friendly peope Nice place what more is there to say. read more

I love Firehouse. I eat here 1-5 times a week. The staff is always kind. And for some weird reason....they know me!

My wife and I loooove firehouse subs! They have a different way of doing things so you can't really compare to subway. This food is a lot fresher and tastier. Place is tidy and when you round up your change it donates to local firefighters. Cool to support locally in your neighborhood! read more