The employees were AWESOME! Great customer service and…read moreexperience, even though they all had to work during the Super Bowl, their attitudes were Amazing and they were friendly! We will definitely return, thanks guys (and gal lol)!

It was crowded, yet they seemed to be extremely slow. And then messed up my sandwich, didn't…read moreinclude everything I asked for with the toppings. Thankfully I was eating inside so was able to get it fixed right away. Place was clean, but workers definitely seemed like they could use more training.

Always great food and awesome service with smile, above the rest must go to !!!!! Better than other…read moreShowmars i been tooooo

I went there as I was in a hurry to get my car from servicing and I needed to grab some lunch on…read morethe way. I got the Greek salad with grilled chicken. It was fantastic. I always know that their chicken is going to taste fantastic. It is the great compliment to the salad and I love their Greek dressing. They were ready for me when I got there as I ordered it to go. The inside was clean and it looked like they had plenty of service staff to take care of customers.

American Deli has some of the best wings, however, after reading previous reviews, I was a bit…read moreskeptical of stopping here --I decided to take my chances. Upon entry, the restaurant is extremely neat and clean, their health grade was 100, and I was greeted right away by the super nice lady at the register. I ordered the lemon pepper wing meal. The fries were ok for the most part - some warm and some semi-hot. I figured they must have added fresh-out-of-the-grease fries with previous fries under the heat lamp. Now to the wings. They were not the best, but this was totally due to the fact that they were smothered in so much lemon pepper sauce which made them way too salty. I will def go back, but will order the garlic parmesan or buffalo hot wings. To be fair: I attribute my experience to the fact that they must be training new employees from what I could see. Due to Covid pandemic, everybody is training new employees.

The food here is good, but the customer service definitely needs improvement. When I walked up to…read morethe counter and gave the young lady my number, she didn't acknowledge me at all--no greeting, no response, nothing. I stood there for several minutes before going back up to remind her that my order was #65. Instead of communicating with me, she just pointed at the box. There was no courtesy, no effort, and her attitude came across as very dismissive. On top of that, I ordered 30 wings and was only given three ranch dressings. When I asked for more, she flatly said "yes" without explaining, and only after I insisted that I was willing to pay for extras did she finally add them. The way she handled it made the whole interaction uncomfortable and frustrating. On a positive note, the older lady working at the register was very kind and professional--she had a great attitude and treated me with respect. Honestly, that's how customer service should be. Overall, the food is solid, but the experience with the younger employee at the counter left a lot to be desired. Some proper customer service training would go a long way in making sure guests feel welcome and valued.

This Potbelly Sandwich Shop is located at Piedmont Town Center. Since there is no longer a location…read morein California, I have not had the chance to try Potbelly Sandwich before, although I have seen Potbelly Sandwich Shops when I travel within the US. I made an order online for Original Italian Sandwich ($10.09 prior to tax) and had selected the time to be picked up at 6:15 pm this past Friday night. I had my sandwich made on a multigrain bread and added roasted red peppers and artichoke hearts (for free, how awesome is that?) to the sandwich. The size of this sandwich is definitely enough to feed two people. This sandwich was quite loaded and definitely a little messy to eat but it was very delicious. My mom really enjoyed this sandwich (I let her have a bite and asked if she could eat the other half, lol. She really loves sandwiches too). When I entered the store, I was immediately greeted by a friendly employee and also someone I suspect to be the manager. I was helped right away and was happy to find that my sandwich was ready for me when I came in (unlike my experience at the Uptown location). I was also thanked for coming in and wished for a great day when I left. This location is bigger than the Uptown location and the parking situation is much easier too. If I lived here, I would definitely be a regular.

Out and about with our 30 month old grandson, we stopped in one day for lunch. The store had a…read morenice open interior, concrete floors, high ceilings, and the usual offerings of good sandwiches. Seating was at both high and low tables. Since you pretty much do everything yourself, service was just routine. They heat up most sandwiches and we enjoyed a couple of chicken-based sandwiches that were very nice. We also had a PB&J that sort of suffered being heated up ... don't think we'd do that one again. There is free parking for 90 minutes in a little attached multi-story garage, so everything was easy-peasy getting in. All in all very nice, and we would return.

Both of my sandwiches was excellent. I would recommend eating your fries as soon as you get them…read moreand not warm warm them up because they don't taste well warmed

Have to update my review because it's been a while, but we come here more often now because it's…read moregood subs and great service. Another location opened closer to home, but is super slow compared to this one. Our daughter even likes it here which is a win. Plenty of seating. Subs are awesome and the Italian is my guilty pleasure and I get it hot. Fries are also always made fresh, but lately I've been grabbing chips due to watching my calories. My latest trip I got the teriyaki chicken, no Swiss, on mult-grain. It hit the spot. My daughter ate my fries. They are also great with customizing and removing or adding ingredients. Also don't forget to always check out the sub of the month. Our

10/10 10/10 You guys killed it…read more If Shake Shack ever zeroed in on chicken, Chick-fil-A would have serious competition. And that cookies & cream shake, crap on a catapult--that was good. You can taste the difference. No soft serve shortcuts, just straight custard clarity. Thanks for the "enlightened hospitality." You didn't just serve a meal--you delivered a moment.

My online pickup order was scheduled for 4:00 PM. I arrived at 3:55 and waited beside the…read moredesignated pickup shelf. The dining room was completely empty. Around 4:08, an employee saw me waiting but returned behind the counter without checking on my order. By 4:15, nothing had appeared on the shelf, so I went to the register. Nobody was there, and I waited another five minutes before someone finally helped me. My completed order had been sitting behind the register the entire time, where I could see it but could not access it. The employee claimed it had been there for "only five minutes," although the whipped cream on the shakes had already melted and collapsed. The order was also prepared incorrectly. Both children's burgers were missing the tomatoes I selected, no straws or napkins were provided, and my burger was carelessly assembled on a torn, incomplete piece of bun. The restaurant was completely empty, so this was not caused by a rush. I arrived early and waited in the correct place while my food sat behind the counter and deteriorated. Extremely careless service from preparation to pickup.

Gave Super Chix a try and it went fairly well for the most part…read more Service was very good. Order taken with no issues and noticed employees cleaning and making sure trash was removed so a good clean start. Ordered the Crispy Avacado with a tender added and fries with Cajun seasoning. Also added a vanilla milkshake. Food arrived promptly and looked very impressive. Sandwich was fantastic. The avocado itself is enough but adding the tender turned it into a super sandwich. The fries were also good and crispy. Only complaint about them was while there was a lot of fries, many of them were fry bits. So just random ends of fries. Seasoned well but a bit disappointing. The vanilla shake was not done well. It was not thick at all and very watery. Mixed reviews on the items but as I noted, the sandwich was fantastic.

I wanted to take a moment to recognize two outstanding employees, Connor and Braden, for providing…read moreexceptional customer service. To me, great food is only part of a great dining experience. Fresh, delicious food matters...hot food served hot, cold food served cold...but customer service is the gateway to the entire experience. The first person who greets a customer and takes their order sets the tone for everything that follows. A genuine smile, kindness, professionalism, and a positive attitude create an atmosphere where customers feel welcomed and valued. Connor was the first person who assisted me. He took my original order for two salads and two rosemary pepper fries, and when I decided to come back and add an order of tenders, he was just as patient, friendly, and helpful the second time. He was knowledgeable about the menu, professional, and genuinely pleasant throughout our interaction. Braden, who was preparing the food, was equally impressive. He was kind, friendly, professional, and clearly knowledgeable about what he was doing. Both Connor and Braden had the absolute best attitudes. Their kindness didn't feel forced or scripted; it felt authentic, and that makes all the difference. The food here is delicious, fresh, and satisfying, but it's the quality of customer service that determines whether I become a returning customer. When issues arise, I appreciate businesses where employees approach them with kindness, professionalism, and accountability. Based on my experience, Connor and Braden represent those values exceptionally well. I also want to express my appreciation for offering a military discount. As a retired U.S. Air Force veteran who proudly served for 20 years, that gesture is meaningful and greatly appreciated. Please extend my sincere thanks to Connor and Braden for making my visit such a positive experience. They are wonderful representatives of your restaurant and deserve recognition for the care and professionalism they show every customer.

I used to go to Capriotti's all the time back in San Jose. I decided to try them here because I had…read morerewards money I thought I'd never get the chance to use. [ Sign up for their rewards program] Also, they offer free kid's grilled cheese everyday with the purchase of an adult entree. I was greeted when I walked in and the service as pretty quick. I always have gotten the Chicken Cheesesteak but I know they've added so much more to the menu so I'm gonna try something else next time. Also, their cherry peppers are REALLY spicy; next time I'll get them on the side because the spiciness was crazy.

I've heard so much about Capriotti's that I tried the one in Steele Creek! I'm glad I did! The…read moretuna was amazing! I got the pickled peppers with oil and vinegar, lettuce, tomatoes onion, and pickles. The bread tasted FRESHLY baked and was SOFT! I ordered the small and was STUFFED! I asked for extra mayo, but it wasn't in the bag. Ordered thru Door Dash.