1 star for the Matthews Firehouse Subs location…read more My order was missing items, the meatballs on my sub were burnt, and the sub itself wasn't even toasted properly. Walking in, the staff seemed completely incoherent and disorganized. I also wasn't even offered a drink cup -- I had to figure it out and grab one myself. I reached out to Firehouse customer service afterward and was told the manager would contact me. It's now been multiple weeks with zero response. Very disappointing experience overall.

We vowed to never return to this location after our last experience but last night we broke our…read morevow, and we're glad we did. The cleanliness was much improved. The employees were friendly and efficient. Way better than it was for a while. Not sure why it changed but it did. Much improved.

This Potbelly Sandwich Shop is located at Piedmont Town Center. Since there is no longer a location…read morein California, I have not had the chance to try Potbelly Sandwich before, although I have seen Potbelly Sandwich Shops when I travel within the US. I made an order online for Original Italian Sandwich ($10.09 prior to tax) and had selected the time to be picked up at 6:15 pm this past Friday night. I had my sandwich made on a multigrain bread and added roasted red peppers and artichoke hearts (for free, how awesome is that?) to the sandwich. The size of this sandwich is definitely enough to feed two people. This sandwich was quite loaded and definitely a little messy to eat but it was very delicious. My mom really enjoyed this sandwich (I let her have a bite and asked if she could eat the other half, lol. She really loves sandwiches too). When I entered the store, I was immediately greeted by a friendly employee and also someone I suspect to be the manager. I was helped right away and was happy to find that my sandwich was ready for me when I came in (unlike my experience at the Uptown location). I was also thanked for coming in and wished for a great day when I left. This location is bigger than the Uptown location and the parking situation is much easier too. If I lived here, I would definitely be a regular.

Out and about with our 30 month old grandson, we stopped in one day for lunch. The store had a…read morenice open interior, concrete floors, high ceilings, and the usual offerings of good sandwiches. Seating was at both high and low tables. Since you pretty much do everything yourself, service was just routine. They heat up most sandwiches and we enjoyed a couple of chicken-based sandwiches that were very nice. We also had a PB&J that sort of suffered being heated up ... don't think we'd do that one again. There is free parking for 90 minutes in a little attached multi-story garage, so everything was easy-peasy getting in. All in all very nice, and we would return.

The food was so delicious and the service was great. P was so great and very helpful with a…read morewonderful personality to go with it.

It was good but a little pricy for what I got…read more Staff that took my order were really nice and helpful with the menu (my first time here). I got a 6" Philly with fries. Not a lot on the sub...certainly not a "Philly" amount of meat. Small fries is a lot of well seasoned sorta soggy fries. Pretty good but the side of cheese is super bland. Stick with Malt Vinegar or ketchup. $16 for a 6" sub and fries seems a little crazy though. Can get twice the sandwich and fries at Cheats for the same price. I will pass in future.

I was really jonesing for a good salad bar, but my buddy influenced me to get the reuben sandwich…read moreinstead. Great choice! Service at the counter was quick and efficient. They even accommodated my request to have half corned beef and half pastrami on the sandwich. There is table service, so I was sure to leave a tip. I wish there were a few more locations as we were coming from Ballantyne which made it a bit of a haul. However the food was so good, it made up for it.

Overpriced sandwiches poor quality request on order not followed too many other options in the…read moreneighborhood I won't be back

Aesthetic: Staple, old school Charlotte deli…read more What to try: Caprese salad Service: Excellent Parking: Plenty Rating: 5/5, I'm obsessed with the Caprese salad with blue cheese, it's stacked with plenty of ingredients and basil, by far my favorite salad in Charlotte

2 Stars - Disappointing Portions & Not Worth the Price…read more I stopped by Groucho's Deli in South Charlotte and ordered two sandwiches to go--the Roast Beef Marinate and the Reuben Variation with slaw instead of kraut. We didn't open the boxes until we got to the park, and honestly, we were both shocked at how tiny the portions were. The Roast Beef Marinate was especially disappointing. The menu uses over 50 words to describe this "piled high," "savory," "tender," "signature sauced" sandwich... but what I received was basically bread with a very small amount of roast beef. Nothing else appeared to be on it. For over $10, it felt more like a sample than a meal. Please look at my photo and keep the menu description in mind--it's almost humorous compared to what's actually served. The Reuben Variation didn't fare much better. Also very small, lacking flavor, and honestly the weakest versions of these sandwiches we've had anywhere in the Charlotte area. One of the sandwiches came with a small prepackaged bag of chips and a pickle spear. We also grabbed three cans of diet cream soda, and the total came out to over $30. For two undersized sandwiches and a few drinks, that price is pretty surprising. We really wanted to like this place, but based on our experience, we'll be passing on Groucho's next time we're craving deli sandwiches.

I used to go to Capriotti's all the time back in San Jose. I decided to try them here because I had…read morerewards money I thought I'd never get the chance to use. [ Sign up for their rewards program] Also, they offer free kid's grilled cheese everyday with the purchase of an adult entree. I was greeted when I walked in and the service as pretty quick. I always have gotten the Chicken Cheesesteak but I know they've added so much more to the menu so I'm gonna try something else next time. Also, their cherry peppers are REALLY spicy; next time I'll get them on the side because the spiciness was crazy.

I've heard so much about Capriotti's that I tried the one in Steele Creek! I'm glad I did! The…read moretuna was amazing! I got the pickled peppers with oil and vinegar, lettuce, tomatoes onion, and pickles. The bread tasted FRESHLY baked and was SOFT! I ordered the small and was STUFFED! I asked for extra mayo, but it wasn't in the bag. Ordered thru Door Dash.

They didn't put mustard on my sandwich, which I explicitly added on my online order, they put the…read moretomato's on top so it soaked the top piece of bread, honestly would've been better off going to Subway.

I am going to up my rating since i gave them another chance this week and seems like the old…read moremanager (who is very rude) may no longer be there...or maybe I just got lucky lol. The service was much more pleasant, however, I went there around 11:30am and they were already out of tuna salad...had to wait 5-10 minutes for them to make it, which was ok but still not as good as being prepared for your customers. But baby steps I guess. Overall, sandwich was good.

I ordered at thr counter - picked up my own sub and took it to go - why is a tip warranted? What…read moreservice was provided-Besides doing their job? Don't they realize there are a ton of different restaurants right in the same area as there's that don't give you the evil stare if you don't tip - they have lost my business and it's unfortunate because their subs are delicious and the establishment is very clean.

Order these sandwiches all the time -- mostly great ! Tonight my Pastrami was a little chewy and…read moregrisly. also it was missing Tomato and extra cheese However My husbands Tuna salad was just perfect !