This Potbelly Sandwich Shop is located at Piedmont Town Center. Since there is no longer a location…read morein California, I have not had the chance to try Potbelly Sandwich before, although I have seen Potbelly Sandwich Shops when I travel within the US. I made an order online for Original Italian Sandwich ($10.09 prior to tax) and had selected the time to be picked up at 6:15 pm this past Friday night. I had my sandwich made on a multigrain bread and added roasted red peppers and artichoke hearts (for free, how awesome is that?) to the sandwich. The size of this sandwich is definitely enough to feed two people. This sandwich was quite loaded and definitely a little messy to eat but it was very delicious. My mom really enjoyed this sandwich (I let her have a bite and asked if she could eat the other half, lol. She really loves sandwiches too). When I entered the store, I was immediately greeted by a friendly employee and also someone I suspect to be the manager. I was helped right away and was happy to find that my sandwich was ready for me when I came in (unlike my experience at the Uptown location). I was also thanked for coming in and wished for a great day when I left. This location is bigger than the Uptown location and the parking situation is much easier too. If I lived here, I would definitely be a regular.

Out and about with our 30 month old grandson, we stopped in one day for lunch. The store had a…read morenice open interior, concrete floors, high ceilings, and the usual offerings of good sandwiches. Seating was at both high and low tables. Since you pretty much do everything yourself, service was just routine. They heat up most sandwiches and we enjoyed a couple of chicken-based sandwiches that were very nice. We also had a PB&J that sort of suffered being heated up ... don't think we'd do that one again. There is free parking for 90 minutes in a little attached multi-story garage, so everything was easy-peasy getting in. All in all very nice, and we would return.

The employees were AWESOME! Great customer service and…read moreexperience, even though they all had to work during the Super Bowl, their attitudes were Amazing and they were friendly! We will definitely return, thanks guys (and gal lol)!

It was crowded, yet they seemed to be extremely slow. And then messed up my sandwich, didn't…read moreinclude everything I asked for with the toppings. Thankfully I was eating inside so was able to get it fixed right away. Place was clean, but workers definitely seemed like they could use more training.

Aesthetic: Staple, old school Charlotte deli…read more What to try: Caprese salad Service: Excellent Parking: Plenty Rating: 5/5, I'm obsessed with the Caprese salad with blue cheese, it's stacked with plenty of ingredients and basil, by far my favorite salad in Charlotte

2 Stars - Disappointing Portions & Not Worth the Price…read more I stopped by Groucho's Deli in South Charlotte and ordered two sandwiches to go--the Roast Beef Marinate and the Reuben Variation with slaw instead of kraut. We didn't open the boxes until we got to the park, and honestly, we were both shocked at how tiny the portions were. The Roast Beef Marinate was especially disappointing. The menu uses over 50 words to describe this "piled high," "savory," "tender," "signature sauced" sandwich... but what I received was basically bread with a very small amount of roast beef. Nothing else appeared to be on it. For over $10, it felt more like a sample than a meal. Please look at my photo and keep the menu description in mind--it's almost humorous compared to what's actually served. The Reuben Variation didn't fare much better. Also very small, lacking flavor, and honestly the weakest versions of these sandwiches we've had anywhere in the Charlotte area. One of the sandwiches came with a small prepackaged bag of chips and a pickle spear. We also grabbed three cans of diet cream soda, and the total came out to over $30. For two undersized sandwiches and a few drinks, that price is pretty surprising. We really wanted to like this place, but based on our experience, we'll be passing on Groucho's next time we're craving deli sandwiches.

American Deli has some of the best wings, however, after reading previous reviews, I was a bit…read moreskeptical of stopping here --I decided to take my chances. Upon entry, the restaurant is extremely neat and clean, their health grade was 100, and I was greeted right away by the super nice lady at the register. I ordered the lemon pepper wing meal. The fries were ok for the most part - some warm and some semi-hot. I figured they must have added fresh-out-of-the-grease fries with previous fries under the heat lamp. Now to the wings. They were not the best, but this was totally due to the fact that they were smothered in so much lemon pepper sauce which made them way too salty. I will def go back, but will order the garlic parmesan or buffalo hot wings. To be fair: I attribute my experience to the fact that they must be training new employees from what I could see. Due to Covid pandemic, everybody is training new employees.

The food here is good, but the customer service definitely needs improvement. When I walked up to…read morethe counter and gave the young lady my number, she didn't acknowledge me at all--no greeting, no response, nothing. I stood there for several minutes before going back up to remind her that my order was #65. Instead of communicating with me, she just pointed at the box. There was no courtesy, no effort, and her attitude came across as very dismissive. On top of that, I ordered 30 wings and was only given three ranch dressings. When I asked for more, she flatly said "yes" without explaining, and only after I insisted that I was willing to pay for extras did she finally add them. The way she handled it made the whole interaction uncomfortable and frustrating. On a positive note, the older lady working at the register was very kind and professional--she had a great attitude and treated me with respect. Honestly, that's how customer service should be. Overall, the food is solid, but the experience with the younger employee at the counter left a lot to be desired. Some proper customer service training would go a long way in making sure guests feel welcome and valued.

I was really jonesing for a good salad bar, but my buddy influenced me to get the reuben sandwich…read moreinstead. Great choice! Service at the counter was quick and efficient. They even accommodated my request to have half corned beef and half pastrami on the sandwich. There is table service, so I was sure to leave a tip. I wish there were a few more locations as we were coming from Ballantyne which made it a bit of a haul. However the food was so good, it made up for it.

Just flew into Charlotte and needed a quick easy bite and Jason's fit the ticket. Only a few miles…read moreoff my intended course so easy. Meet location where due to the hill this is actually second story but at the far end it is ground level. Nice outside seating area to enjoy the awesome fall weather. Not a lot of service at the Jason's but the cashier was awesome and friendly. Just grabbed my usual salad bar and a broccoli and cheese soup. Delicious. The salad bar was clean and well stocked.

The food was so delicious and the service was great. P was so great and very helpful with a…read morewonderful personality to go with it.

It was good but a little pricy for what I got…read more Staff that took my order were really nice and helpful with the menu (my first time here). I got a 6" Philly with fries. Not a lot on the sub...certainly not a "Philly" amount of meat. Small fries is a lot of well seasoned sorta soggy fries. Pretty good but the side of cheese is super bland. Stick with Malt Vinegar or ketchup. $16 for a 6" sub and fries seems a little crazy though. Can get twice the sandwich and fries at Cheats for the same price. I will pass in future.

I used to go to Capriotti's all the time back in San Jose. I decided to try them here because I had…read morerewards money I thought I'd never get the chance to use. [ Sign up for their rewards program] Also, they offer free kid's grilled cheese everyday with the purchase of an adult entree. I was greeted when I walked in and the service as pretty quick. I always have gotten the Chicken Cheesesteak but I know they've added so much more to the menu so I'm gonna try something else next time. Also, their cherry peppers are REALLY spicy; next time I'll get them on the side because the spiciness was crazy.

I've heard so much about Capriotti's that I tried the one in Steele Creek! I'm glad I did! The…read moretuna was amazing! I got the pickled peppers with oil and vinegar, lettuce, tomatoes onion, and pickles. The bread tasted FRESHLY baked and was SOFT! I ordered the small and was STUFFED! I asked for extra mayo, but it wasn't in the bag. Ordered thru Door Dash.

Excellent Philly Cheesesteak & hot Krispy fries. Chelsea was outstanding, knew all the ingredients,…read moresources & made excellent recommendations for cheesesteak condiments! Very enthusiastic employee who can often make a great experience!

My first time here was decent. I got the Turkey sandwich that was not bad but I've definitely had…read morebetter. The employees were really nice and there was good seating inside. I probably would not go back.