I had a bogo free voucher for medium hook & ladder subs that I used on Tuesday, 03-19-24. My order ended up being a filling lunch and dinner. I ordered via the mobile app. My order was ready when I entered the restaurant. Even though they were busy, a staff member gave me my bag when I realized there were two in the pickup section. I didn't see my name & didn't want to take the wrong order. The pickles and subs were good. read more

Firehouse Subs - Medium hook & ladder subs on wheat - Fast Food Near Me - Matthews, North Carolina

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Meats and toppings are not fresh. Would not go back. Looks clean,though. Gotta have a positive in there.

Delicious subs! Friendly staff! Clean restaurant! Their food is made to order fresh! Their sub bread is absolutely delicious!! We will definitely be back!! read more

The Hook and Ladder is my favorite sub at Firehouse! The staff was very friendly and prepared my food with happy vibes!! The drink machine provided really good drinks. Every order came with a smile! read more

Firehouse Subs - Hook & Ladder Salad is delicious!! - Fast Food Near Me - Matthews, North Carolina

I never leave food reviews. But I am so bummed at my experience here. I've been getting the same sandwich (the Italian) for over 5 years now, at all different locations and in different states. I've never had a bad sandwich until today. It was cold, the bread was stale/hard, and none of the seasonings soaked into the bread. Super bummed, feel like it was a waste of $11, won't be back to this location. EDIT: Also I did not get my pickle spear. read more

We ordered on the app on December 19th, 2025. The order looked as if it went through and the payment was accepted. It gave 5:45 as the time it would be ready for pickup. I arrived but no order on the pickup rack. Two employees didn't acknowledge I was standing there so I ask if my order was ready. The lady said mobile orders are coming through so I don't know then she went back to making orders. Not let me check. Nothing. Finally another employee noticed me so I asked if my order came through. She said no it didn't. After waiting 45 minutes and seeing customers who arrived after I did get their orders I asked for a refund. The third employee said we're making your order next. I said can you refund my money? He said he could. So I said how do I know you're doing that? He said you're going to need to go to the register for a refund. So I waited at the register because another customer was showing them her order on her app that didn't go through. When I finally got to the register I asked why they hadn't added a banner or notification on their app. The employee said they can't do that but they could disable the app. So I said there are a lot of frustrated customers so why didn't you do that? He said the owner wouldn't let them. So 50 minutes standing around pulling teeth to get information and part of that time not even knowing whether my order went through or not I got a refund and went elsewhere to get food. I could have gone to a sit down restaurant and got dinner quicker!!! Plus there was trash on the drink supply counter and the store was dirty overall. NEVER again. The greedy owner had customers coming in knowing the app wasn't working and causing the actual employees to deal with numerous complaints. Terrible experience!!! read more

I have always been a huge fan of Firehouse Subs, so when the SouthPark location closed and Covid hit and began working from home I wasn't close to any locations. So, while dog sitting for a friend I was able to order delivery for lunch. I preordered at 10:30 for an 11:30 delivery, and it arrived right on time. I ordered Turkey, extra meat and Bacon with chips and drink. Double meat, yes, they sure packed my sandwich. Still piping hot too which made for a perfect bite. The only disappointing factor was they put my pickle slice in the sandwich box so it got warm and a little soggy. Sorry, but I love a crisp pickle. A definite spot I will order from again! read more

Firehouse Subs - Smoked Turkey Breast with Double Meat & Bacon - Fast Food Near Me - Matthews, North Carolina

So, I reviewed them four months ago and said I was done. Being in the Christmas spirit, I decided to give them another chance. Nothing had changed. Checked my order before I left and it was wrong again. I took my sandwich up to the counter, where the two people who were working were directly in front of me. (We were the only three people in the restaurant.). They ignored me until I finally spoke up and asked if they could give me my lettuce. I was asked if I wanted it "On the side ". Um, no...I would like it actually on the sandwich, like I ordered. read more

Just had their new french dip. Normally I love their subs. This was a real disappointment. The flavor was flat. The au jus had no real flavor. And the sub was cold. My wife and I split a large and neither of us finished it and we agreed it was terrible. A waste of nearly $30.00 read more

The staff here acts like they are in prison. Just sad expressions everywhere. No one is remotely happy and it shows they barely want to speak to the customers. when your food is ready it's like they deliberately whisper. I was 8 ft from counter and my wife or my self could hear them. We just happen to look up and it was sitting there. We sat and ate at location and noticed they did this to all customers. There are lots of place to eat around this location in Matthew. I would recommend go somewhere else! read more

literally giving them a 1 because I cant give them a 0. So I I walk into Firehouse subs with my son and his teammate to get lunch for 4 to go. They tell me it's going to be 30 minutes to get my order and there's literally no one in the place. They tell me they have online orders and can't help me. I walk out shaking my head. 3 staff members all working online orders oblivious to the fact there is a live customer ready to drop $50 easily there. I went to Jersey Mikes 15 minutes away instead. In and out of there in 5 minutes and it was delicious. Staff was helpful and friendly. Firehouse you need to learn a little bit about customer service, you've lost a customer for good. read more

I always enjoy a good sub from Firehouse. What can I say about this location? These are my favorite people of all locations. They are a fun bunch, always laughing and jovial; at least when I visit. The management team seems to employ a lot of teens. I like that they are patient with them. The food is consistently prepared right. The ingredients are always fresh. read more

Firehouse Subs - Pre area - Fast Food Near Me - Matthews, North Carolina

Ordered online. Pick up was fine. Food was good. Would recommend. There was a closer firehouse near my location, but upon reading reviews, which were bad, decided to drive 10 minutes away to pick up my order. Asked for additional dressing for my salad, and was given more. Very nice. read more

I never use this app or add reveiews so If I had to give it a 5 star review it means a Lot. Food was amazing funny coworkers with a good sense of humor and man I'm glad to have came here. Definitely gonna be here more often. They even take there time which is what I love most about this location. Most restaurants just throw it on there but with these subs I could tell they were amazing handcrafted. read more

Firehouse Subs - Firehouse Steak & Cheese - Fast Food Near Me - Matthews, North Carolina

there was this very kind Swag and slay young man that I saw today. I didn't even want a sub until I saw him in there. he has this super swagger black hair?? Honestly I might go in every day just so I can see him. He's got some sick tattoos and I was thinking about getting matching ones just to start conversation with him read more

I ate here yesterday and although the sandwich seemed delicious, a few hours later, I began having diarrhea and puking my guts out! I bought the jerk turkey on wheat and my daughter & Neice got the turkey with just lettuce and mayonnaise. We all are ill after eating at this location. I'm still in excruciating pain and I highly recommend that they check the shelf life and expirations dates on all their products bc I've never had food poisoning and would hate for anyone to go through this pain. read more

The staff was amazing, they helped me with my choice of sandwich which is hard, I'm a picky eater and I have OCD so yes it was a great experience. The guy who made my sub I swear it melted in my mouth and it was perfect and not sloppy. The lady who rung me up was so polite and friendly the customer service was great and the place is clean! read more

Firehouse Subs - Jerk Turkey - Fast Food Near Me - Matthews, North Carolina

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Good Italian sub as always but wish this location had my favorite hot sauces like my back home location.

So for last Couple of times I've been to this restaurant. My sandwiches were wrong. I never had this problem before. But now it's a problem that's going on. Because they have new people there and they're not trained to make the sandwiches. I ordered a Turkey bacon ranch what I ordered. And I got a plane Turkey Sandwich. read more

These kids mess up my very simple order EVERY time I order here. The employees are always extremely inattentive and apathetic. It's almost as if they make the exact opposite of what I order most of the time and typically add MORE of what I ask to REMOVE. read more

We have been coming here for years and used to get amazing service every time. There is different management now and they just don't seem to care. This location is hardly ever very busy, but always a mess. As I sit here waiting for my order there is no one else here, but the tables and floors are covered in trash. The employees don't even seem to notice. Our simple take out order has taken 30 minutes. read more

Four stars? Are you kidding? Not in Covid-19 days. We walk in and it's take out only. All customers including us have masks on which is the rule as of yesterday. After we order we notice one long haired dude making meals doesn't have one. I ask him why and he tells me the law doesn't require one. I ask him if it's ok that I worry about infecting him but he's ok with him not caring about a customer. Needless to say we got our money back and left immediately. This is the kind of idiot that is getting folks sick. Shame on him and especially the manager who gave me my money back and heard the whole thing. DUSGUSTING! read more

The red head playfully threatened to mess up my sand which if I didn't side with her in their silly low class debate read more

Firehouse Subs - Fast Food Near Me - Matthews, North Carolina

The short grey headed lady is mean!!! Mean to the employees. A customer walked out saying it shouldn't take 23 minutes to make a small sandwich with only 3 people in the restaurant. After she walked out the grey headed lady said "I'd like to see her come back here and make, go home and make one yourself". That's so rude!!! In my opinion make a sandwich is not that hard we come to firehouse because it's good! But the I'm guessing manager is rude as f***. I'm pretty sure people have harder jobs than sandwich making. The whole time I was in here she was complaining how she had been there all day...it's a job. And was telling her employees how she messed up on a catering order then turn around and gets mad at them for messing up on something small. Honestly She is rude to customers and employees! I would definitely not work here. But if you like to listen to drama and complaining please come here!! read more

Firehouse is great. The subs are warm and toasty, and the cool firemen hats are fun for kids. My niece loves coming to this location, which is also conveniently located near the dollar movie theater. I've had many a cheap date night eating either at Firehouse or Cicis and then heading over to the dollar movie theater, sometimes with my Firehouse sub shoved down in my big purse to sneak in the theater. The sandwiches are reasonably priced, and they are always pretty quick with getting your order. I can't say I've had a bad experience there, ever. read more

Firehouse Subs - Logo from the website. - Fast Food Near Me - Matthews, North Carolina

Going to Firehouse Subs, you always know you will get a filling meal pretty quickly. The sandwiches are decently priced and I always get chips and a drink to get a big gulp of their Cherry Limeade. Most times I mix the cherry limeade with sprite to cut a bit of the sweetness out and give it more carbonation - it's actually a pretty fun game to play with yourself in mixing the "perfect limeade combo". Walk in, order at the counter and they will call out your name and bring you a nice hot sandwich. Along the order counter there are a ton of various hot sauces to choose from. I haven't tried any yet since I think the flavor of the sandwiches are great and don't need anything extra. read more

We come here often for subs and it's always a great experience. The food is always exactly how we ordered I've never had a mess up. It's always ready fairly quickly and the staff are very polite. My favorite is the Jamaican jerk Turkey or the spicy Cajun chicken. This will always be a go to place for when we're craving a good sub. read more

Great sub. Friendly staff and fast service. Sub was really well done. It was warm and nice amount of all the ingredients. One of the better subs from a Firehouse location. Although they are always really good, sometime you get one that's extra good. read more

Absolutely the worst customer service I've ever experienced!! Went to Firehouse Subs (which I love) and as soon as we walked in, it was smokey from the meat or something in the oven. The guy who serviced us (name started with J, which I won't disclose his name on here, on Saturday 6/12/21 @ 4:56p) had an attitude and was on his phone checking messages or something then slammed his phone down, cursed and then apologized then proceeded to take our order. There were a combo of things going on, such as him stating he was leaving then a few mins later, grabbed his belongings and left out the door. J came back in and then threw his keys over a customers head to the other employee. Other customers were also upset about the lack of service, not to mention another customer was talking to another employee and he ignored her and gave her, her sub sideways in the bag...not to mention my order was wrong. I will never go back to this location. Employees need training ASAP! read more

I called last minute for a catering lunch & they did NOT disappoint!! I had boxed lunches delivered at the time requested & it was all perfect! The manager called me from her home to help me get the order placed. An absolute life saver!!! read more

Interior was dirty. Water was stained with dye from juice which must be a filter issue? They botched my last two orders. Staff does not greet customers upon entry, and I actually stood inside for several minutes before anyone said a word to me. Definitely has gone downhill. read more

The sub itself is pretty awesome. We got a 12inch Italian. The only complaint is that the employees leave the back door open and as you walk in you can see them smoking. I'm not the type of person to get mad over people smoking... it's just when you're about to prepare my food and I can see you rushing to finish your cigarette before you fix my sandwich. It's kind of gross.. Tip for Firehouse: If your employees are going to smoke make sure the customers can't see them before they walk in. read more

I love firehouse subs and this location is great! I am glad that moving from Huntersville to Matthews I still managed to have a great Firehouse subs right down the street. The service is wonderful and subs always taste fresh. Try the cookies. They taste so soft and chocolatey! The best is the meatball sub with hot peppers. Can't be beat! Best subs around. Can be crowded at lunch but order online or on app to speed process. This location is very clean inside. read more

Always Great food and Great customer service! It's nice that they have specials for car dealers on Tuesdays! read more

The staff members are absolutely amazing. Always greeted with a smile and, yes although I'm sure they're required to say "Welcome to Firehouse", they say it in a manner of personality. They take time to make sure they have your order right. The manager José was really friendly and helpful when we were ordering. Our sandwiches were made right and for the quality you can't beat the price. Great food, awesome service, and the atmosphere is clean and definitely kid friendly. I will definitely be back and recommend this location to anyone! read more

Been here twice in the last month both times excellent service. Place was clean, staff professional and sandwich was great. Will visit again soon. read more

Great sandwiches. One of my favorite lunch spots. I order the turkey bacon ranch and love it every time

I don't think I visit firehouse subs enough to know if other locations greet you with an instant "Welcome to Firehouse subs" but it was a good start to a quick afternoon meal . Considering one of their competitors is literally around the corner I was impressed with this Firehouse subs quickness and attention to detail . The manager stood out because he really seem to lead his staff to create a structured assembly line , he took all the orders making sure to acknowledge their survey link on the bottom of the receipt , I left a great review . I'm not much of a cold cut sub gal so I tried something new and it was satisfying so if you are eyeing the Philly cheese steak sub here , go for it . I normally just eat a medium sub because the fillings aren't lacking. read more

Employees are trash.. spent way too much time conversing and engaging with customers who were using loud racial slurs..

Very friendly staff with great service. Subs are prepared with care and are always consistent in the quality