10/10 10/10 You guys killed it. If Shake Shack ever zeroed in on chicken, Chick-fil-A would have serious competition. And that cookies & cream shake, crap on a catapult--that was good. You can taste the difference. No soft serve shortcuts, just straight custard clarity. Thanks for the "enlightened hospitality." You didn't just serve a meal--you delivered a moment. read more

My online pickup order was scheduled for 4:00 PM. I arrived at 3:55 and waited beside the designated pickup shelf. The dining room was completely empty. Around 4:08, an employee saw me waiting but returned behind the counter without checking on my order. By 4:15, nothing had appeared on the shelf, so I went to the register. Nobody was there, and I waited another five minutes before someone finally helped me. My completed order had been sitting behind the register the entire time, where I could see it but could not access it. The employee claimed it had been there for "only five minutes," although the whipped cream on the shakes had already melted and collapsed. The order was also prepared incorrectly. Both children's burgers were missing the tomatoes I selected, no straws or napkins were provided, and my burger was carelessly assembled on a torn, incomplete piece of bun. The restaurant was completely empty, so this was not caused by a rush. I arrived early and waited in the correct place while my food sat behind the counter and deteriorated. Extremely careless service from preparation to pickup. read more

This was my 2nd time eating at this restaurant. The first time, over a year ago, the food was pretty warm, even considering the drive from the restaurant to my daughter's house about 10 minutes away. That visit, I got a burger not on the menu now, don't remember the name, but was spicy. If I based my opinion solely on visit 2, I wouldn't give them 2 starts, I'd give them a negative rating. My daughter had outpatient surgery, and wanted a burger. She had recently gotten food at this location and remembered it being good. But yesterday? Yesterday, it was horrible. Since the burgers are "smashed", I was gotten a double cheeseburger. I don't know what kind of sauce was put on it, but it left a taste in my mouth that only brushing my teeth helped. My burger was half out of the bun, the bun was crushed, the meat was slightly chewy, so I took one patty off. This food is expensive, and there are no combos. Since I didn't want a soft drink, I got the double burger (again, a hot mess) and fries. The order was placed, and when my daughter's husband arrived to get it, it was already sitting. Obviously, it was almost cold. When I visit this area, I'm treated by my daughter and her husband, and normally, I'm pleased. Sorry to say that this visit has totally turned me off to ever returning to ANY Shake Shack. I was starving, since we had skipped breakfast, but I regret not just heating up the leftover Chinese from Tuesday night. Avoid, avoid, avoid! read more

25+ minutes for 6 nuggets plus mac and cheese. If you have kids, don't go. 25+ minutes for 6 nuggets plus mac and cheese. If you have kids, don't go. read more

It's been going down hill. The shroom burger is cold on the inside and something is always wrong with the order

I love this location and the consistency I have experienced on two different visits. This time I ordered the chicken sandwich and it was delicious! The herb mayo and crispy pickles really took it over the top! Service is always fast and friendly. read more

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We like shake shack! Have passed them by many times, but finally went in to see what it is about. Self order from a computer screen. Menus are posted above the machines, so come in and study it so you will know how to order. the do have decent milk shakes ($5.99, whipped cream add $.49 and added malt is an additional $.49) and a variety of beverages. You have a number to put on your table and your order will be delivered to your table. It is roomy, with lots of tables inside and outside. There will be a lot of people moving about and especially children that are not attended by their lax parents. Burgers are tailor-able. A Smoke Shack is $8.49 and a basic burger is $6.49. read more

I took a skinny girl's advice and only ordered a single burger when my gut told me to order the double. I definitely won't make that mistake again. The patty's are very thin so you need two of them to get a good balanced bite. We loved the chicken sandwich! The fries are not seasoned at all which was a bummer so we just added salt ourselves. It is quite expensive for the portion size so keep that in mind. read more

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We have been here a few times because we really like the food but waiting 30+ minutes at a "fast food" restaurant is insane. And the food comes lukewarm or cold. This location needs a serious rework as it is also a struggle to get a seat in the restaurant. I do not think we will be returning. read more

Love their veggie burger for flavor and yummy food! I also appreciate they have nondairy shakes now. I had the nondairy chocolate shake with sprinkles for pflag support!! Yay! We shared crinkle fries that are delicious! Also they're so friendly even when they're busy. We had kids with us and had to wait but they have awesome coloring sheets and crayons! read more

This is a busy location. They are pretty organized. The prices are steep for basic burger and fries. Wait is about 10-15 minutes for food. I love the seasonal milkshakes. They are so popular they run out of certain food items at times. The place is clean. Staff are nice. They have indoor and outdoor seating. Hope you enjoy. read more

Wife here: I went with a friend for lunch. My shack burger was brought out to me COLD! The guy who took my order, also brought it to the table. He must have let the burger sit on the counter a long time before bringing it out to us. This used to be a great place to go for a hot burger at Blakeney. Was so looking forward to it. read more

This is truly the perfect burger...no joke. The patti has a nice crust on the outside and is an absolute juice bomb on the inside. The bun is perfect and doesn't interfere. I can't find a burger as good as this. The fries are frozen crinkle cut style- very good despite being frozen because it's fried totally correctly- nice crisp on the outside, soft and potatoey on the inside. The chicken is also very good. SS's attention to detail is what makes them great. The only bad thing is the cost- pretty expensive. But you do get what you pay for....If I were to eat one last burger, this would be it. read more

Had to wait 30+ minutes for my food and the server made a burger and served it to a worker who was on break before the customers. Workers had no hustle when the restraint was full of people waiting for their food. read more

I never ate here before. I confused it with another place I went with sort of a similar name. I was happily surprised when I took that first bite. The service was good since the young man came over and was very courteous. The ambiance was nice and clean. I will definitely come back for some more. read more

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Chaos sums up what I felt my experience has been when visiting Shake Shack. When placing my order the main thing I noticed was how tightly designed the kitchen was where it looked like everyone was stacked on top of each other. As I placed my order the person taking the order seemed to be not listening and just randomly tapping the compute screen. Then when my food was ready my order appeared on the counter and no one was really there to help or make sure it was right, which is wasn't. I never really had much confidence that the food was going to come out correct. We ordered a couple of burgers and some fries with cheese and chili. Everything was good, not great but good. Burgers are kind of small but they tasted really good. The restaurant is pretty busy to include the seating area. I lucked out and got a seat quickly but some people had to walk around for a few minutes before another table cleared. read more

terrible place, constant confusion in orders. If you want to save your nerves, don't come here. read more

Extremely tasty burgers that are ready quickly. Fries are abundant and equally tasty. Restaurant itself is clean. Staff is helpful and friendly. read more

We came here for an early sunday lunch and I was shocked that there was only one person taking orders while there was a solid 20 people waiting in line. I was even more disappointed when I tried to order a hot dog and they were out of it! We ordered and sat down. Someone calls your name and you pick up your food. We got a few burgers and fries and a order of chicken nuggets. The nuggets were good but greasy. We ordered the 10 piece and was a little annoyed the sauce they gave us was less than half full. I went to go ask for mustard and they said they were out of mustard. Seriously? How can a burger place be out of mustard. Go to the grocery store next door and get a few bottles. They don't even serve actual packets of mustard, they serve it in a to go ramekin. Overall, the food was good but this last experience wasn't the greatest! read more

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We usually have a t meal and experience here. Tonight my husband ordered to go (online)He arrived and was told the order was not ready. 20 minutes later understandably frustrated he asked about our order....turns out they spelled our last name wrong. Mind you this was an online order and our last name has 4 letters!!! Everything is cold and the shake is melted!! Wont go back!!! We would have had a better experience at McDonalds!! read more

Enjoyed the meal here, the burgers were small but delicious; I like how the patty is thin and it tasted fresh. Because the burgers are so small I needed two to feel satisfied. I ordered: ShackBurger ($5.99), Smoke Shack (7.69), French Fries (3.09), Large fountain drink ($3.49), & a Chocolate Churro Shake (6.29) = for a grand total of $28.74. They do not offer combos/meals, so everything is completely separate. As you can see, the price adds up pretty quickly. I do feel this is expensive for a burger joint. The chocolate churro shake wasn't my cup of tea. It was just too much which was unfortunate because of how much I paid for it. Overall my meal/experience was good. I can see myself returning - just make sure you're not starving when you come b/c you'll drop some coin! read more

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I love Shake Shack. I stopped in on my way home from South Carolina. There was plenty of parking in the shopping center. It was a beautiful day so I parked far and did a bit of a walk. The workers were very friendly. I have the app and for some reason it signed me out. I asked a worker for the best way to get the rewards linked to my account. The guy working notified me that Shake Shack doesn't have a rewards system. I did not realize that! Shake Shack please make that a thing! I ordered a ShackBurger add bacon and cheese fries. I was so full from my cheese fries that I couldn't finish my burger so I took it home. It reheated just fine after being refrigerated the next day. We sat inside as we waited for our food to finish. We didn't realize that they would bring the food outside. The wait wasn't long. After our food was brought to us we went and sat on the outdoor area since it was a beautiful day. There was plenty of tables and seating. The surrounding area was nice. We were seated by the park/playground area. I love the area and my food was very yummy so I'd definitely revisit! read more

Shake Shack Blakeney - Saturday Yumminess - Fast Food Near Me - Charlotte, North Carolina

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My son ate everything. That says a lot! Lol. Shake shack is never a miss. Location could be cleaner, it took a while to find a clean table, but staff was courteous and cleaned a table for us with no problem. Staff was pleasant and patient. Great experience here. read more

Shake Shack Blakeney - Cute neighborhood drawings from the kiddos - Fast Food Near Me - Charlotte, North Carolina

Ci still remember when the first Shake Shack open in Charlotte, you have wait about 45 mins to get your order. Fast forward to now, Chatlotte has three locations. I went on a Friday afternoon during lunch, no one was at the indoor dining area and only one couple was outside. It is easy to see How this place has slow down that much. The food was good, but I had better Shake Shack food, for some reason I still thinks the New York location was better. The burger tasted good just not the best Burger I ever had. I will come back but this is starting to felt like a regular fast food chain. read more

Shake Shack Blakeney - Fast Food Near Me - Charlotte, North Carolina

A single burger, fries and small shake cost me $14.67 for lunch. While you digest that and calculate what it would run a family of four to dine here, I'll tell you about my meal... The burger was tasty and fresh, however, I would have preferred a cheeseburger, but the only cheese option is American. Those of us who prefer anything else are out of luck. How difficult would it be to at least offer a cheddar alternative? The fries are nothing special. They appear to be the krinkle cut variety found in your grocer's frozen food case. They were piping hot however. The shake was delicious but no better than Steak n' Shake's or Burger 21's, and at $5?! C'mon man! Service was adequate and the place was clean yet somewhat sterile in atmosphere. Overall, my meal was good but with the plethora of comparable burger joints in Charlotte, this place just doesn't stand out. Yeah, it is a step up from 5 Guys, which is located a few steps away, but I can think of a half dozen or so better (and more affordable) options. read more

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My friend wanted to check this place out so I figured why not! I ordered the spicy chicken sandwich- extra spicy with fries. The sandwich was pretty good, the spice level wasn't as much as I had hoped for, so I was left wanting more. The reason why I am giving three stars is because the fries tasted like cardboard. I'm not sure if it was not a fresh batch, or what was going on that evening- however they went straight to the bin. I may go back to try the food again and if i find that it was a more pleasant experience, I will post an update! read more

Shake Shack Blakeney - Fast Food Near Me - Charlotte, North Carolina

My servers name was Mason. He was amazing and very friendly and overall I would say that he is the best worker that I have encountered so far. I will make sure to come back again sometime very soon just to be greeted by his amazing customer service and friendly attitude! read more

my bun is missing and i got cheese fries and only 5 have cheese on them. this place is terrible do not recommend! read more

Shake Shack Blakeney - Fast Food Near Me - Charlotte, North Carolina

Horrible Establishment! Just went inside to order and waited several minutes at the register to order. They kept looking at us and no one came over. Another family came in as we were leaving and they immediately ran up to take their order. We have been to several SS throughout the US we will never ever be back and I will let everyone know never to eat at this location. Ellie we did contact via email . We received three different emails asking us to rate our follow up on our issue. No one followed up read more

The food was delicious, service was very good and the server Steve went above and beyond to make sure that we were satisfied with our order. Lovely location and will definitely recommend this place if you are in the mood for a good burger and shake. read more

Time for a quick Covid-19 updated review. The food is still on point. and the time from placing an order to receiving it is pretty good. I came to beat the lunch rush, so I was happy to get my to-go order fast. A young lady named Malak handled my order are was very pleasant, handled things with a smile. In these crazy times, it's nice to get a pleasant person working in the service industry. This visit was a 5 star..... good food, served quickly with good service. What more do you want? read more

I've been to this location on two occasions and each time I've left unimpressed. Shake Shack has decent burgers but for the price and portion size, I would not visit again. This location is clean and well staffed but the burgers don't justify the price. The highlight of this location is their sanitation grade. Otherwise, I was disappointed to say the least! read more

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As a tradition, whenever my mother and I are alone because my dad's on a business trip, we have a girls night out. Today we decided to visit this shake shack as we were doing things in the area. I'd heard hype about it from where I go to school, so when we got our food, we were a little disappointed. It's not bad food, it's just average. The cheese fries were good, but the chicken wasn't all that. read more

Well, not what I thought .. the tiniest little Burgers I have ever ordered. My friend had a Bourbon Bacon Jam Double burger. Bacon was okay Burger was very tiny for 14.00 ! I had the Avocado Bacon Single burger but really I thought they were off the kids menu. Not happy with this at all. the Avocado was so paper thin I could barely see it. Very small burger ! I would not recommend this venue ! read more

So sad how bad the service is at this place. Bunch of kids who definitely don't want to be there and no management to hold anyone accountable. We had to order our food 2 times and they still got the order wrong. They will charge you for food you didn't ask for and then not even include the extra food so you won't notice. Franchising kills great idea such as this. You can walk over to 5 guy's in 2 minutes and your greeted with a smile, burger is made fresh and cost less. This is a pass sadly read more

I am a lover of cheeseburgers and was thrilled to learn that Charlotte was getting a Shake Shack. I live in Charleston now so I try to swing by for a burger and fries (and cheese sauce) every time I'm home. The burgers are grilled beautifully. The bun is delicate but still holds up to the grease of the burger and the juice from any toppings. The lettuce and tomato always taste fresh and not slimy like some other burger joints. I never really knew how much I love crinkle cuts fries until my first visit at Shake Shack. They are fried golden brown with a salty, crispy finish. You're not going to find a better fry at any quick service restaurant! The added bonus is the option to get cheese sauce added to your fries (I like mine on the side). The cheese sauce is thick and creamy and doesn't taste like it is scraped from a can. You know the cheese is bad for you as you scoop it up with your fries, but you just can't stop! I'm hoping we will get one soon in Charleston! read more

Shake Shack Blakeney - Fast Food Near Me - Charlotte, North Carolina

Shakira McKay is the absolute best. Professional, personable and unbelievably helpful. She should be running Shake Shack's corporate offices. Please promote her and give her a raise. It's hard to find people that care about their customers and Shakira definitely cares. read more

I was not impressed. I wanted the 'Shroom Burger ($6.89) but was told that it wasn't a "real burger," so the staff changed it to the Shack Stack ($9.59) instead. They said the 'Shroom burger was like a vegetarian burger, that it did not have a bun or meat. This should be clarified on the menu, and definitely not listed in the middle of the "Burgers" menu. The burger tasted good (I especially liked the crispy fried portobello mushroom with the melted muenster and cheddar cheeses), but it was certainly not worth almost $10. The Chick'n Bites ($4.59 for 6 pieces, $6.59 for 10 pieces) are tiny and not very impressive either. Outdoor seating was nice though. A couple dog bowls are available for your furry friends. They have giant Jenga pieces, a ping pong table, and cornhole as well for entertainment. read more

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Pleasantly surprised by how good the veggie burger was! It was perfectly crispy and tasty. Not usually a big fan of the crinkle fries but these were great! Definitely recommend the special sauce that they have. The atmosphere is very casual. Perfect spot for a quick place to grab a burger. read more

Shake Shack Blakeney - Fast Food Near Me - Charlotte, North Carolina

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The food is just okay these days. Definitely overpriced and overcrowded. The food quality has gone down over last few months drastically. But it's really the service that really sucks now. I had a recent experience when the staff was lying to everyone saying food wait time was 15-20 minutes whereas it was more than 45 minutes. That is not acceptable. I will not be coming back - for this price, I have plenty of other choices. read more