honestly the experience is great until they ignore your customizations on your sandwich not only that, the dine in workers act angry with you even if you've already called in order in. I understand if you're about to close and want to get out, I would've gotten there sooner to pick up my messed up carry out order if me and my partner hadn't stopped for someone else wrecking, I don't remember the young woman's name who cashed me out, but she was super respectful and understanding, the other younger workers not so much read more

Worst location in the greater Knoxville area. Ran by children and managers who wanna be children.GM is a joke. District manager gave me the most corporate response ever after being straight told by the 17 year old working that my life didn't have much importance. Although I work in maryville I will take the time out of my day to drive to Chapman location just to avoid dealing with this clown show. read more

Worst experience. Completely ignored my request twice. Do not go here. The workers were very rude when I told them it was wrong a second time. I ended up getting a refund. I DO NOT RECOMMEND!!!!! read more

I enjoyed myself overall. Food/Drink: A bit messy and a ton of spicy Dijon mustard, but pretty good. I got the firehouse hero. Appetizers: None. Bread: Got the wheat bread, not the most impressive bread but they pride themselves on the contents more so than anything else. Dinning Area: Large size, open concept. Plenty of seating! Prices: Relatively expensive. 1 Large firehouse hero, bag of chips, and a drink. $20 Parking: Large, shared lot, wrap around just off the main road. Shared mall type. Bathrooms: Bathrooms were clean and one person, sizeable. Atmosphere: Pretty chill, not to much going on, not to loud. Staff/Attendants: Girls are the register were great, super friendly, and extremely nice. In and out, sandwich was made well, and just took a few minutes. Decent experience! Really wish the mustard didn't overpower the sandwich though. 7/10 read more

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We tried this location for the first time and it was really disappointing. We ordered to-go or I would have said something there. My order was a beef brisket and cheddar. Normally a terrific sandwich. The amount of meat was SO little it was almost comical. My husband even offered some of the meat from his sandwich. I'll go to jersey mikes next time because this was just a rip off. read more

Very good food and service. I recommend the Hook N' Ladder, and a pepperoni meatball sub. I'm really a simple guy who hates veggies lol, so I don't really put veggies on the subs. Inside, it looks like sort of a fire station vibe. Once again, I recommend. read more

Ordered a hook and ladder salad to go and when I got home, only one half tiny cup of dressing for a huge salad! I order this all the time at the West Hills location and always get two dressings without asking for extra. Have to wait until the next day to purchase a bottle of dressing so I could enjoy my salad. When I opened the container, the meat was clumped in huge, non cut slices like you would have on a sandwich. Also got a cherry limeade to go and asked for lime slices and was told they didn't have any. I'll be getting my next Firehouse order from Knoxville to bring home with me. This is the second time in as many to go orders they have screwed up on me. Seems like they just don't care about the quality of food or service they offer. read more

I'm sad to say but I wasn't impressed by my hot italian sub at Firehouse. I like the idea that they donate part of their profits to fire stations but the sandwich was just steamed bland tasteless meat on a soggy bun. read more

The employees are so unfriendly and seem to be miserable working. I do t think I will ever return to the facility in Maryville, TN. Felt like I was bothering them. read more

On 1-2-24 was there with my daughter... I counted 12 employees in a not so busy restaurant.... However, only the young lady at the register and one other person were actually doing anything, while everyone else was standing around doing nothing while customers were waiting on the orders. I could hear the staff asking each other about orders that were not made....Obviously terrible management here and the food has gone downhill as well. Not to mention paying over $30 for two sandwiches is ridiculous. Will not be back or recommend to anyone read more

They were out of ice and didn't get any until we had finished our meal so we had to eat without anything to drink. Both restrooms were out of order. And they were out of Coke Zero read more

We ordered 3 sandwiches to go. My sub was wrong and had totally soaking wet bread. This is the second time that's happened. It was a fully involved Hero plus banana peppers and black olives. There was no onion and no tomato. It had just a couple pieces of pepper (3) and maybe 6 slices of black olives on an entire medium. It tasted abnormally sweet. Like it has honey mustard on it in addition to the honey ham. The pickle was actually brown and bad. Tasted horrible. My fiance's large steamer was ok but I asked for extra pickles. He got just one, and it was extra small. It was also brown and bad. He spit it out. My mom's hook and ladder was ok but she didn't even get one pickle. Every one of our sandwiches was missing something, wrong or just bad. Please use this as feedback to improve. Not sure I'll go back as I live halfway between two stores. read more

The employees aren't friendly, treat the customers poorly and the food is average at best. read more

Firehouse Subs - This is what they call a medium sub. Pathetic. - Fast Food Near Me - Maryville, Tennessee

My wife and I went into the store for meatball day. The staff was friendly and nice. We went for dinner to get a meatball sub for my wife and chicken meatball for myself. My wife's meatball was good. She enjoyed it. First bite into the chicken meatball was cold. I felt the other meatballs and they were all cold. I took it back up front and they apologized. They offered a refund or a new sandwich. I asked just for a new regular meatball sub like my wife. They brought it out about 10 mins later and after the first bite, it was nearly the same as the first, only slightly warmer. At that point I gave up. We packed it to go so I could heat it at home and left. read more

First timer! The staff was very friendly The menu was easy to choose from The sub combo meal was a very reasonable price even better than Subway It came out quickly It was clean except for the coke freestyle station was sticky They do great things for the community as well read more

Firehouse Subs - Fast Food Near Me - Maryville, Tennessee

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I'm so happy they put in a firehouse subs in Maryville!!! The only problem is the parking lot is not big at all- making it a pain to get in at lunchtime but its worth it. I love their meatball subs. I got the 6 inch with extra cheese. So delicious. Its always made fresh and I get the classic sauce. Never soggy bread and good sized meatballs. Can't go wrong here. Awesome and fast teamwork- Highly recommend- Don't forget the daily sub specials for $5.55 Sunday: Italian Monday: Meatball Tuesday: Smoked Turkey Breast Wednesday: Hook and Ladder Thursday: Virginia Honey Ham Friday: Tuna Saturday: Sweet and Spicy Meatball read more

Firehouse Subs - Yummy meatball 6 inch sub with extra cheese - Fast Food Near Me - Maryville, Tennessee

Just ordered a New York steamer. Asked for jalapeños and an extra pickle. I got neither one of them. Is it that hard for them to do their jobs? Subway can get the order right. This has happened a couple of times now so guess we won't be going back. Also no olives on the meat ball sandwich. Gosh. read more

Love love love this place!!! My absolute favorite sub here is the hook & ladder which is a turkey and ham with all the yummy extras. I come here way more than I'd like to admit, and I've never had a bad experience or issue with my orders. read more

Firehouse Subs - Hook & Ladder - Fast Food Near Me - Maryville, Tennessee

C and I were desperate for a decent lunch while passing through Maryville and searched for "sandwiches." Firehouse Subs popped up and we made a bee line. C ordered an Engineer and I ordered a Steamer. We hoped that the sandwiches would at least reasonably good. Instead, we got two tasty, no, make that 'delicious' and hot subs. What a pleasant surprise. Admittedly, the white bread was "just okay," but the ingredients were excellent. On the plus side, we were so happy to find that Firehouse Subs uses biodegradable cartons for the to-go sandwiches. A full star for that! The restaurant is clean and the staff friendly. Note to home office: When we got back to our hotel, I searched for "Firehouse Subs," because its new to us and I wondered if it was a one off or a chain. When I did the search, I was amazed at how many locations there are! However, on the main Firehouse Subs website, your Maryville location did not appear. read more

The quality of the sandwiches here has went down substantially! They don't put near the meat on them like they used too.

Great place for a testy sub! Service was great with plenty of staff on hand, we will frequent this place often!

I hate giving less than 5 stars because the sandwiches are always amazing! BUT--staff is super loose about masks and at this point that takes away from overall quality. read more

Stopped in here on a Sunday afternoon and had a very enjoyable sandwich. It was decently crowded probably because it's so new and some spots aren't open on Sundays around these parts. The ridiculous Coke "Freestyle" drink machine is lame because people get backed up 5-6 deep waiting to refill their drinks. Plus it is cheaply made and overall a gimmick. C'mon Coke! This place has dozens of unique hot sauces which is cool. Try it out! read more

Firehouse Subs - Fast Food Near Me - Maryville, Tennessee

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I just went in to pick up an online order. It wasn't up and after 6 or 7 minutes I asked about it. They said it would be up in a minute. A few minutes later they set a bag up on the counter and set the name but it wasn't my name and after another 10 minutes I asked about it again and they handed me the bag that I had been staring at... Thoroughly disappointed. No apology at all. I literally only got a blank-eyed stare read more

Subs and salads are always good. I mostly get take-out, but there is never an issue with my food and I know exactly what to expect. Love the New York Steamer. read more

I give it 1 star because zero isn't allowed. Went in at 1:20 on a Sunday. It was busy, but not packed. 5 employees behind the counter. The place is filthy. The people in front of us were complaining about the drink machine being out of order. The employee told them to pick out a bottled drink from the cooler. They only had two options in the machine. They were out of stock of the rest. I figured I'd get Tea. The ice machine wasn't working. We finally order our food and walk to the other end to wait. After about 10 minutes, we ask the lady waiting next to us how long she's been waiting. She said 30 minutes. We go to check on our order, and after 10 minutes, our order was still like the 6th or 7th in line to start making. Just got a refund and left. read more

I play pickleball Monday thru Friday in the am. At least 2 or 3 times a week would place online order and it would be ready when I got there. This time I had enough points for free sandwich (8000 points) but decided to walk in and order, with phone in hand went in to redeem points and on my phone showed free sub with any purchase. I showed phone to female working register and stated I would like to get free sandwich with purchase of chips. I was told you don't have free sub and she handed me back phone and I said your telling me that doesn't say free sub with purchase. She could have replied sorry my mistake and problem resolved. Instead no apology and she accused me of yelling at her. I hope a manager will ask any other employees working between 11:55 and noon the 18th of May,if they heard anyone yelling in sub shop. I know it's hard to get people to work but it's just as bad having bad people working for you. In the great scheme of things it doesn't matter to Firehouse if I order another sub from this site and I won't, I'll just have to go somewhere else. This person needs to work on making sandwich's and not dealing with customers. read more

Walked into firehouse subs tonight around 6:45 and there were 5 people sitting at tables already eating. There was a man that walked in at the same time and I let him go ahead of me. I noticed he immediately left but didn't think much of it. I walked up to the counter and instead of hello or welcome I was told if I wanted to order it would be a 30 minute wait. I looked around and ask why? I was told they were to busy with to go/online orders!!! I then said so those come before someone actually here in front of you in your restaurant and was told yes. So I decided to go somewhere else. So not only did the customer in front of me leave the two families that came in behind me left too. This is a terrible way to do business. You have no idea when those to go orders will actually even show up and you would rather take care of them instead of a in person customer. Way to many other places to eat. read more

I have been getting takeout lunch here about once a week for the past two years. What I really like is that I continue to see the same smiling faces month after month. This must be a great place to work and the staff is super friendly. The food is consistently very good and I love having a reliable lunch spot when I need to grab something quick. Turkey bacon ranch all the way! read more

i have only eaten here 2 times but loved it both times since i have friends that are firemen and 1st responders they are very special to me read more

Always good, fresh, quick, and good customer service. I've never had an issue at this establishment.

I've been here several times as one can see. Each time has been very pleasant whether it was for take-out or dine-in. I always get the Hook & Ladder but I wanted to tell you about their sauce. What really makes the Hook & Ladder for me is their Firehouse sauce. They call it, Captain Sorensen's Datil Pepper Hot Sauce. It has some heat to it but my 5 year old loves it on pretty much any sandwich. We purchased a bottle for home use or take-out and my son will eat it on grilled cheese and plain bologna sandwiches. So the next time you're in, grab a bottle and take it to your seat. Put a drop on your sandwich and take a bite. You won't be sorry! read more

Great Firehouse quality, but painfully slow service. Line was 15 deep and employees showed no sense of urgency. Great food, but disappointed with service. read more

$15 for 2 medium sandwiches. Definitely not worth that amount of money. The brisket and cheddar is a mushy mess.

Never disappointed with Firehouse. Busy place, great service and food. Hook & ladder light with datil hot sauce.

The food is always good, but when my wife and I went in to this location, every table was dirty and not because of being too busy as there was only two other tables besides us. They need to worry about presentation as well as the food. read more

this fire house sucks. my whole order at least one thing was missing on every sandwich. it took so long and the people were rude asf. overall fuck firehouse subs i'm never going to eat a firehouse and my family won't either. i wish i just went to subway, they always get my shit right. read more

On the past, I've had to wait for an extended time to receive my take out order. Today I finally got smart enough to use their app to order. The food was ready when I arrived, checkout was super fast and easy, and I was out the door in less than 5 minutes! Sometimes other restaurants have trouble processing orders placed online, but the staff knew exactly what to do. I'm very pleased with today's experience, as well as the food! read more

First of all, the staff is excellent in customer service: Bill, Jesse and Taylor. The owner of this franchise does not deserve them. Went in on a Saturday...Big sign on the cash register: Out of Tomatoes. Are you kidding me? There's two grocery stores a couple blocks away! Big mistake on the owners part to not spend anymore than he has to. Also, $5.89 for a small veggie?? I can get a footllong at Subway for $5.00 AND I get a wide choice of bread selections, plus Subway has pepper jack cheese ALL the time. These buns are way smaller, dry and you can only choose white or wheat at Firehouse. Wow...the owners have lost my business because they are too cheap to cater to the customer. It must be all about them... read more

I give them five stars because when I explained that my last order was messed up the manager didn't even hesitate to comp my sandwich this time around. Was expecting that to happen, just wanted to make sure it was correct this time. Going above and beyond what was necessary makes me a faithful customer. read more