Food here is always hot and fresh here, whether your dining inside or going through the drive- thru. This location has some very nice and helpful employees. I ordered the number one chicken sandwich combo and got a nice hot, fresh fried chicken sandwich with mayonnaise and pickles on it, their waffle fries were hot and just came out of the fryer. Their strawberry shake with extra cherry was great, lots of cherrys. This location is great- if you see a lot of cars don't worry, it don't take them long to moooooove them through. read more

This place is going down hill fast . Got an egg muffin sandwich and the muffin was so hard you could not bite it . The egg was cold nuggets were brunt . It's almost like they have changed managers or something . The restaurant is clean and kept up , they have one employee named AL that does a great job at customer service read more

Stopped by in person to pick up breakfast to go. It was a bit slow to order and receive our items as it was not busy, but the staff were friendly and the food is always so good! read more

Ordered a side of pickles with my meal. Food delivered without pickles. Reminded him I requested extra pickles on the side. I was given a very large container with two pickles of which one was very tiny. Not the smartest cup of tea here at this location either. Guy was shocked when I said 'only 2 pickles"! Duh read more

Check your order. There is consistently something wrong with my order. The forget standard things like almonds slices w/kale crunch salad or someone played bartender when I just wanted a water. There needs to be a checks and balance with orders. read more

This Chick-Fil-A is AWESOME!!! I ordered a pick up order through the app; and grilled chicken sandwich I ordered, without the sauce, I put a note that I had an egg allergy. Anyway, went inside to pick up my order and the manager, Shawn, was telling the employee making my sandwich, to change their gloves when making my sandwich! What a blessing to hear that!!! And the establishment was clean. I will definitely be coming back to this Chick-Fil-A for their conscientious verification of allergen precautions!! read more

Chick-fil-A - ows a red pickup truck parked in front of a chick - fil - a - fil - a - Fast Food Near Me - Knoxville, Tennessee

I rarely complain so at the risk of sounding like a Karen, I have ~175K lifetime CFA points and this is the ONLY location that I've ever been dissatisfied with (routinely). It's as if the employees are reading from a script and are incapable of straying from it. Learn to problem-solve like every other location! Officially done with this one. read more

Chick-fil-A at Kingston Overlook is back. The bigger parking lot is nice and I am glad they moved the entrance of the drive thru so it doesn't spill into the street anymore (at least I hope it won't!). I got chicken tortilla soup which is my favorite and always get it when CFA has it. A few of my fries were pretty dark and I couldn't stomach them so I just ate the ones that were normal and not burnt. Overall the service is quick and we love CFA so other than the burnt fries the food was good. I am not going to lie though. We are really disappointed they got rid of the play area. This location used to have an outdoor play area and my kids loved climbing up it before corona and were looking forward to when they could play again but the new building doesn't have an indoor or outdoor play area at all. The tables are also super tiny and barely big enough for a family of 4 to sit down at with our food (and our kids share a kids meal and the table still feels tiny.). The table at the booths is not even the length of 3.5 napkins across. Overall we loved CFA and this is the closest one to our house but we will be visiting TC or another with a play area if we are going to meet up with friends with kids. read more

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I had been seeing the TV ad for the new pretzel bun chicken club sandwich and wanted to try it. Hubby and I went for lunch today and we both got the sandwich and I must say I was underwhelmed. The chicken filet was okay although barely warm and the rest of the sandwich was cold as though it had just been taken out of the fridge. It would have been so much better if the bun had been warmed and the cheese melted a bit. Very disappointing as I had really been looking forward to it. Whoever is making these sandwiches should consider doing a better job. read more

Chick-fil-A id our favorite place to stop for a meal when we're traveling. We tried this location since it looked brand new and was not extremely busy like many other locations. We pulled into the curbside order spot and placed our order on the app. Within 10 minutes an employee was at our car door with our order exactly as we ordered it. Everything was hot and delicious. Seems like they have increased the amount of Mac and cheese in the side order, but the Broccoli Salad seemed smaller. We will stop at this location again on our next trip through this area. read more

Chick-fil-A - Curbside Order Spot - Fast Food Near Me - Knoxville, Tennessee

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Chick-fil-A has really mastered the drive-thru! I love how they are fast and efficient about taking your order and are still polite. It shows that they enjoy their job and appreciate their customers. Download the app if you ant to receive points and rewards for free food! You can also order your food through the app and pick it up curbside/drive-thr read more

Honestly surprising this place has even a 3 star rating. This is single handedly the SLOWEST chic fil a i've ever been to every single time I come. Chic fil a is literally known for its speed and this location makes all the others look bad, as well as the Town and Center Blvd location. Every time I come they get my name wrong, an ingredient missing. Horrible chic fl a. read more

The very small piece of chicken barely filled the bun. It tasted sooo bad - I asked for mayo and pickle. I got pickle...nothing else. Expensive. Inedible. We will not return. read more

Worst store I've been to in a while. Went at 10:30 so only one person was working the register. I ordered a numerous 1 with pepperjack and bacon. Slow guy at the register messed up twice and still got my order wrong. He rang up a deluxe with these and bacon. After getting that corrected I noticed that my large frie box was half empty.im glad I'm not from this city. I dont have to deal with this again. Definitely would not recommend. read more

Awesome service and awesome sanitary and rad food. Some chilfila's are bad but this one rocks

Great food, service and fun vibe as always! This is a 10 as usual for Chick-fil-A! Nothing more needs to be said lol!

Something told me to look inside the sandwich before taking a bite. Sandwich looked great until I found a SPIDER in it!!! WTF!!! I love chick fil a, but this grossed me out. read more

Chick-fil-A - ows a sandwich with lettuce and a pickle - Fast Food Near Me - Knoxville, Tennessee

Well the drive through is still always packed but you can't get better fast food and service than Chick-fil-A. Truly the friendly staff working. They must have a great training program to get them all to do great service. Here is a built in tip. If you go in or drive through. Thank them often, the see how many "My Pleasure's" you receive. My record for a drive through is 7 my pleasures. You can get more if you go inside. Great review you say? Well, it's My Pleasure! read more

Service was great, but the chicken wrap was terrible, like eating cardboard. I won't get that again. All wrap and lettuce with not much chicken read more

Do not patron this location. Trash customer service. The worst Chick in Knox by far. Absolutely terrible customer service. And do the drive thru. That's all they care about. Pushing as many paying customers as possible. If you go inside, get ready to wait 30 min for food order. read more

On Saturday November 16, 2019, around 2pm in the evening. My 12-year-old son wanted to eat at Chic fil a before going to Urban Air Adventure Park located in the same parking lot. The line at Chic fil a was almost wrap around, to the take out area in the lobby. But my son was willing to wait all day for his Chic Fil a nuggets with waffle fries and apple juice. Once we arrived at the register, our cashier greeted us both with a warm friendly smile. She even apologize for our long wait in the line, most of all she was very happy to take our order. Julia was the most amazing cashier that I have ever met, at any fast food restaurant. Her kindness and her attitude were very professional and pleasant. She even went a step further, to double check to make sure my son order was perfect. It was my pleasure to have lunch with my son, around the amazing team of employees working at this Chic fil a location. The restroom and the dining area was just spotless, the condiment section was fully stocked with mint candy. read more

Chick-fil-A - Fast Food Near Me - Knoxville, Tennessee

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Quick efficient service. Good value. Regular fast food quality. Looking forward to hawaii opening

So disappointing this location used to be great but no more. Terrible service horrible food.

Won't take responsibility for messing up a takeout order. 2 items were wrong and one was missing. The manager didn't care.

Avoid using this location for catering services. Took over 30 minutes for a scheduled small nuggets tray to be ready in the store. Multiple people waiting for catering. No damage control from team members either. read more

Food was ok but for some reason there was a group of children wandering throughout the restaurant asking for money for 'cards'? I've never had that happen in a chick-fil-a before. We were asked twice and spent the meal wondering if or when our meal would be interrupted again. I was extremely uncomfortable as the children and teens wandered the area apparently unsupervised. I will never stop at this location again when I pass through Knoxville. Most uncomfortable meal ever read more

This place has gone down hill and it's not the only location. Our food was not hot, even tho it took us a long time to get it. There was no line, so we ordered right away, then took our position at the end of the counter, as we waited for our food with 10 other people. This used to be a reliable place for a hot, fresh chicken sandwich, but no longer! I'm done giving this place another try. This is the third time I have been dissatisfied here and I'm not going back. read more

Every time they are so nice! We went today after not eating there in a while and from the minute we got in, we had outstanding service! They ask everyone their name and address you by name when they talk with you. Our order was hot and ready in less than 3 minutes. The drive through its always busy here, but with great service, it's bound to be! I would suggest go in before 11:30 or the place will be slammin' busy. By the time we got out the line for the drive-through was out onto the street and the parking lot was full. For such great service, I'll be back again and again! read more

Slowest line of any CFA I've gone to. There is always something wrong with my food. They consistently forget to give straws, utensils or dressings for salad. I recently got fries and you could tell they were using old oil because they tasted like old fish oil...no exaggeration. I would recommend the location in Fountain City instead. read more

They got rid of the playground which is a huge disappointment when you have a 5 and 7 year old. Get that it doesn't make money for them, but was something the kids always looked forward to. Tables are very small for 4 adults to sit at. Still the best fast food restaurant and service in the country and it's not even close. Just bring back the playground:) read more

drive thru purgatory, pulled in drive thru 30 min ago and still 6 cars ahead waiting to order. love chick fil a and the franchise but this is the slowest franchise location i've ever visited. in need of some help. read more

We love Chick-fil-A. Our hometown CFA is under construction so we had to make the longer drive. The consistency in service and quality of food is superb. That is why this visit was so unexpectedly, unusual. Blame it on later than usual drive in experience on a weeknight or blame it on milli vanilli. Either way the slow service and failure to include everything in our bag was disappointing. We will be back but we might have to hit up another location. read more

I don't usually write reviews of a negative nature due to the fact that everyone is trying their best, at least that is my hope, but holy heck...... I've been sitting in this drive thru for 15 minutes (that's being kind) I don't know how long I had been sitting before I noticed I had been sitting for a while..... I mean, it's chic fil a so I knew it wasn't going to be the quickest but wow..... and I couldn't bail since I'm trapped ‍ Super frustrated to say the least read more

Literally love CFA but this is the SLOWEST drive thru there's ever been. Every single time I go through, I'm amazed at how slow they are compared to other CFAs. It's being done quickly out there. I think some major education needs to be going on. read more

I love Chick-fil-A for lunch and buy their southwest salad at least 2 times a week. Today was the first bad salad I've ever had from Cfa but the lettuce was brown and I noticed a weird taste. I pray the chicken isn't tainted. Guess I'll know in about 24 hours. I will say that everyone working there do a great job. Great employees who are well trained. read more

Chick-fil-A - Brown lettuce. - Fast Food Near Me - Knoxville, Tennessee

I can't believe how busy the drive-thru is at this location. Does not matter what time you come by, it's busy. I'm always amazed by people willing to burn 10 minutes of gas than walk in and be served right away. There is never a line inside. Anywho, like my review of the other Chick-fil-a. The food was okay but the service was just odd. Oh well, they are kickin' arse in Knoxville so probably an isolated incident (for the second time). read more

Did the curbside pickup. They brought the drinks out in a caddy but the lids were not on tight. They spilled all over my car. I had to go back inside to get new drinks and the attendant was rude as if it was my fault they didn't do their jobs. They also didn't give me any sauces. The buns on my sandwich were stale too. Next time I'll just go to Turkey Creek. read more

He said: Food always good. The manager, Teddy or something, gave us a price break because we had to wait for him to do something in a line. I might eat there every day this week. She said: We're in town on business and I have been to this location every day this week. The service and food have been consistently wonderful! I will be back the next time we're in town!!! read more

Gear place to take the kids! They are always well staffed and the bathrooms are always clean. They have a step stool for the little ones which is great! On a nice day they have a great playground with tables for eating outside and enjoying the day. Super convenient to pellissippi parkway so you can jump on and off quickly read more

Everyone loves ChicFilA! This location is equally awesome as the others. Friendly staff, fast lines. Not to mention delicious chicken. What else could I ask for!! read more