This firehouse rating score is 100%, well I'm here to tell you that it is absolutely NOT. The workers were literally cussing at each other, everyone except for the only female worker there. Too many workers walking in and out of the building without having any interaction with soap and water touching their hands Lmaooo and everyone was literally talking over the subs they were making...... LAST TIME coming to this location. read more

This was my first time at this location and I was very disappointed!! While the customer service was good the food was very skimpy. This was the closest location to where I was at the moment so I stopped by to save time. I specifically went in for T-Mobile's buy one get one deal. I literally had one slice of turkey on my sandwich so I was basically eating a bread sandwich which was pointless. I probably won't be coming to this location again although it is pretty close to my house. This was a total waste of my money. read more

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I'll go 2 stars because I really enjoy the Firehouse brand and the sandwich was exactly what I expected and craved - #turkeybaconranch! However, I will say that the 2 star rating is generous given the absolutely horrendous service we received from entry to exit. When we entered, there were three employees, including a Manager behind the counter and not one of them greeted us. We walked up to the station to order and still, no one acknowledged us - they continued to talk amongst themselves mere feet from us, the only customers inside at this time. Finally a staff member acknowledged us, followed by asking what we wanted. That was literally the interaction - "hi, what would you like to order?" Sadly, what I cannot translate is her visible annoyance with assisting us. She barely spoke, made no eye contact and seemed annoyed the entire time we ordered. Once we ordered, we sat down and waited for our sandwiches. We were surprised that it took close to 10 minutes to get our sandwiches seeing we were the only ones there, and again 3 folks behind the counter. The sandwiches finally came out and were solid, no issues with the food itself. However, the drink station was a little different...as the limes were clearly on their way out. They were dry, browning and massively unappetizing. Overall, this was easily the most disappointing visit to a Firehouse Subs I have ever had. While I am not in this area often, the next time I happen to be, I will make sure to stop elsewhere for a sandwich. read more

Firehouse Subs - Bad limes at the drink counter - Sandwiches Near Me - Marietta, Georgia

Nothing beats a good hook and ladder. And this location did not disappoint. Only reason not giving 5 stars is it took longer than usual to receive my order... but it was a Sunday lunch "rush" so I can understand. read more

Order never ready one time at this place Zero customers, had 3 kids running the place. It's not bad management but no management is the issue. read more

I enjoyed the ease of placing my order. And I remember from a previous visit that they were nice about splitting an order and also giving us each a pickle in our split order. I like that they have a soda machine where you can fill up and refill your own drinks. The inside is kept fairly clean. The menu has some nice options. And for the kids, if you order a kids meal it comes with a fireman's hat which is a nice touch. The prices seem a little on the higher side, but the sub sandwich tasted great. The interior also has some nice fire station decorations since Firehouse Subs was founded by firemen. read more

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Zero stars. Fuck this place. Food is never right. They leave things out of your order. They can't read. Save your money and go somewhere else. read more

Always a solid decision for a quick lunch. I just wish they would bring the sauces back. All of the ones I have been to don't do the sauce rack since Covid came. I would go here over other sandwich shops for the sauces and now they don't do that any more. I think it's going to hurt their business in the long term. When I asked they said no one ever says they want the sauces but I think that's fake news. Do better. read more

Worst service. Only 2 other customers and it took 20 minutes to make a sandwich after the 7 minutes it took to get the order correct. Don't waist your time. read more

Zero stars!!! I went into this store on yesterday and witnessed an employee vaping behind the counter and blowing smoke over food. I asked her if the manager was aware that she vapes behind the counter and she answered,"yes". The fact that this is happening in the midst of a pandemic along with the fact that this is highly unsanitary for someone working in the food service industry, I am disgusted. A formal complaint was filed however this store is privately owned. I will NOT patron this establishment in the future. read more

New record for how long I can stand there and have employees just stare. Like 5 solid minutes. They stared at us ..... so like we left .... it was really awkward guys .... read more

The absolute slowest Firehouse ever. We order via the app to try and have a minimal wait time. Every time it takes them at least 10-15 min longer than promised on the app. Also, when I'm waiting, I consistently hear the manager getting onto the workers and one time even threatened to call one of their dads. This is inappropriate for the patrons of your restaurant to hear you yelling at the staff. Poorly run on all fronts. read more

I'm 7 months pregnant with my second child and these sandwiches are better than the act it took to create my little offspring. I will forever give all my money to this company. read more

Firehouse Subs - Grilled Chicken Breast sandwich - Sandwiches Near Me - Marietta, Georgia

We had a nice meal here. I had the Firehouse "Hero" Sub and it was delicious. The Virginia ham in the sandwich is very tasty. My husband enjoyed his Engineer Sub. My son was eating his chili when he knocked the bowl over. We told the cashier and he was super friendly about it. Thank goodness! The restaurant is clean and so are the bathrooms. read more

Firehouse Subs - Drink area - Sandwiches Near Me - Marietta, Georgia

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I understand the covid issues but i had the absolute worst sandwich at this location that i have ever had. Usually can trust Firehouse to provide good filing sandwiches and don't mind paying for it. But this was ridiculous... large sandwich and didn't even meat for a small....come in guys get it together read more

Firehouse Subs - a half eaten sandwich on a plate - Sandwiches Near Me - Marietta, Georgia

A Firehouse with half a dozen empty hot sauce bottles. And maybe 1/3 of the selection as any other Firehouse. Would not recommend this location if you want hot sauce. I've ordered here a couple times take out and they always had my sauce (gator hammock). The employees are friendly. read more

They are the slowest fast food place ever. We have been here twice and it does not look busy at all. There are plenty of people working, but you will still wait 30-40 minutes to get a plain sandwich. read more

Been to this location multiple times. No matter how crowded or empty it is, how many employees they have working behind the counter, it always takes FOREVER. Average 15-20 minute wait for food every single, freaking time. Might as well just go to a sit down restaurant with a waiter...you're pretty much paying the same amount at Firehouse anyway, way overpriced. read more

Too expensive for what you get. Cheap deli meat, if you get any meat on your sandwich. Any decent sandwich place uses Boarshead or Thumanns meats. Bread is fake like subway. NASTY!!! read more

I love the food at firehouse and excited when this one opened so close to my home. But they have gone down hill in service. They are never staffed adequately so the service is slow. As a result the staff is over worked and I feel like I am bothering them when I come in. Not at all welcoming or friendly. I think some of what is happening is they get a lot of GrubHub and DoorDash orders and don't consider that in their planning. read more

Came here for lunch on a weekday and it was packed! I've been anxiously waiting for this location to open as I used to frequent the one at the Peachtree center location downtown as well as the one near Northside hospital. This location is about the size of the one near Northside hospital. The lady taking our order was helpful and we ordered the first sandwich. It wasn't as good as the meatball subs they have, but I still like firehouse subs more than Jersey Mike's. I also like how you can ask them to split basket a large sandwich and they'll give each person a basket with half of the sandwich and a pickle. Only giving this place 3 stars because I felt it took forever for our food to come out, and also because the table next to the bathrooms and the drinks is a really weird place to put a table (we sat there, and it was awkward). Also, surprised that they didn't have kids fireman hats out. Would have bought my kids next time if they did. Will consider coming back, but at $9 for a large sandwich only, it might not be so soon read more

Firehouse Subs - View from the back - Sandwiches Near Me - Marietta, Georgia

Good sandwiches but they could not handle a exception. I ordered a meatball sub and a small turkey sub with nothing on it but turkey. The first one had ranch dressing on it so he remade it and checked it. I got home and my wife found melted cheese on it. She cannot eat cheese. The traffic on Sandy Plains is so bad I could not return the sub. It was the usual Firehouse quality but they can't follow instructions. read more

We usually use this store a lot as it's convenient but on my last visit they literally made my smokehouse cheddar brisket with pastrami!! THE ENTIRE WRONG MEAT! It was takeout so I didn't discover it until I got all the way home. I called them back and they were so uninterested in my problem even though it was their issue, and they said "yeah sure you can come back and will make you a different sandwich"!!! It was their mistake they made the entire wrong sandwich. Rude employees, slow service, and constant app issues with the company as a whole. I've emailed multiple times and heard absolutely nothing. Not sure I will continue to eat at firehouse. I just can't give money to a company that doesn't seem to care about their customers. read more

Not happy about the staffs rudeness and them talking bad about people after they left, they just didn't seem to have it together. No communication with themselves or the costumer. Very poorly managed. Didn't get any greeting. Sandwich boxes and napkins given were covered in grease. Wait times were terrible. Over 30 minutes. I used to be a manager at the Mansel Rd. Location so I'm fully aware on how unacceptable it is. I love the Firehouse brand. I will not stop going to get food from them. However I will never set foot in this location ever again. read more

They do have the best subs in the area. Good bread and fresh meats and vegetables. Service is OK, I have never run into the problems some reviewers here have descibed, as far as the service. They do always seem to be out of brownies. read more

Slow, unfriendly service. I placed an online order that was supposed to be ready at 7:03. When j arrived at 7:07 it had not been started. When I walked in no one bothered to greet me for ask what order I was there for. Ther were two people eating and no one was in line. There were three employees and no acknowledgement of my presence. Once I got their attention, they started working on my order. My sub was finally handed to me at 7:10. read more

I placed an order online, but found out I didn't have my keys. They refunded my money so I could place the order for delivery. Very helpful.

Horrible service. Had to ask for my cup with my meal twice before it was handed to me. No smiles. Cutting up behind the counter and lacking in customer service skills, seriously. The food tasted fine, but was presented poorly- falling apart, no toothpick to hold it together, and the extra mushrooms I asked for were not there even though I paid for it. Seeing as this is a newer location, I'd hope it would be a little better. Please improve! read more

Very happy frequent customer. Sam is awesome and all the employees are always upbeat and accommodating.

Just horrible. The guy tells me "it's a globber" when i pick it up, got home and there's a huge hair in it. Don't go here.

Suppose to be open till 9pm. Arrived at 8:40 to notice the door locked, floor mopped, and chairs already put up. The service is normally friendly and respectable, but closing shop 30 mins ahead of time is unacceptable. Either change your times or abide by your schedule. Anyways, definitely disappointed... read more

This place is great! Fresh warm subs! Healthy options! A little slow, but they are new! Also can't seem to get app to work. So for those reasons I ding a star. Quality of food is spot on! Staff is friendly! And they offer a rewards program! They also solicit a small donation to a great program! I work with many nonprofits and trust me your quarter helps! Keep it up, Firehouse! I'll be back! read more

The sub sandwiches are what you would expect- lots of bread and some meat and stuff in between. Better than the more widely known sub vendor but not by all that much. Given that subs are a commodity, I have to judge this place on additional factors. They have one of the large drink dispensers that gives every combination... Except for anything with my preferred flavor which was out. On top of this, they do not have available wifi other than the slow and insecure Xfinity. If I cannot connect to the internet when dining solo I will pick another spot. read more

Worst service ever! Waited 35 minutes for my small order and it was still wrong. No apologies. Only excuses.