For the last year my fam and I have probably went to this location 3-4 X per week at minimum...until now that is. I also completed the survey on my receipt w no response and put a call in to the manager w no return call.
My son and I went in and placed our order and were paying for our order when another gentleman walked in and was about to place his order. The teenager that was behind the corner was the typical not to friendly, hair flipping, little bit of an attitude having, would rather be somewhere else, teenager when completing my order but we got through it. He was refilling items when the gentleman was ready to place his order and had a glove on and after refilling pickles he of course had a glove dripping in pickle juice. With that same glove on he asked the man what he wanted as he KEPT the same glove on..... so the man was kind of waiting for him to change gloves and then asked "Where you planning on keeping that glove on that is covered in pickle juice while you make my order?" And the boy behind the counter gives a shrug and a hair flip and stands there staring at him. So the man says " You know what, I'm good." And walks out.
I was equally as irritated by the boys reaction but he didn't do that to me so just kept the interaction in my back pocket as a reminder.
I go in the very next day with another one of my sons and it's the same boy behind the counter. I ordered 4 subs and a wrap and just during my telling him that he was very short w me, had an attitude etc.. so already I was thinking "GREAT" in my head.
When it comes time for the wrap, which was going to be tuna fish he takes his gloves hand, reaches into the tuna container and scoops up a handful of tuna fish and slops it on to the wrap...(for those of you saying "no he didn't".... YES HE DID).... so with my jaw open I had to ask... "Um... when did subway start having the tuna fish served by hand?
He just looks at me and shrugs and flips his hair and says..."well that's how I do it".... I then said to him "come on man.... you know you're not supposed to do it like that- that's just gross"....... he then says "no ones ever said anything to me about it until now".....
So we stare at each other until he makes a new one using the scooper. THEN after all of my sandwiches are made he says "oh yeah, we are out of pickles, onions, banana peppers and green onions"
I'm just looking at him like this is just an "oh yeah" comment????
So I then tell him that should have been something he LEAD the whole conversation with. I tell him I'm sorry but had he told me that I wouldn't have ordered tuna bc most of those toppings are the ones I would order. Again... shrug and hair flip.
So I said I'm going to have to skip the tuna and will take something else also on a wrap.
He then goes and takes his gloves hand and scrapes the tuna off of the wrap and slops it back in the tuna container and sits there staring at me with the tuna smeared wrap in front of him as if he was going to use the same wrap....( again, YES HE DID).... So after a big sigh I say look man, I'm not trying to be difficult but you are making this really hard....can I please have a new wrap without tuna on it?
He slams everything around and slaps another wrap down.... and says "what do you want"
I said I'll take the roasted chicken breast w bacon and provolone.... he puts one of the chicken breasts (looking like a chicken nugget on this big wrap) and one piece of bacon and throws it in the toaster.... Again another sigh and say.... there are supposed to be 2 pieces of chicken and 2 pieces of bacon.... he says Well I don't know- I've never made this- have you?????I then say no... I don't work at subway but I do know that that is what's supposed to be on it.... after he puts the rest of the items in the toaster I say, isn't the cheese supposed to go in too? He sighs loudly, grabs 2 pieces of provolone, opens the toaster door and throws the cheese in letting it land where ever........
You can already see where this whole visit has gone now right? But yet, no return calls and the boy is still working there as of Friday bc my husband went in and there he was- so of course he left. I guess the only place to make this situation known is here and social media.
And look, it's subway.... and a teenager....I am not expecting 5 star treatment here but DAMN.... can you NOT scoop the tuna with your hand and NOT be a whole @$$ while doing it?!? That's all I a read more