I like Fire House and it's usually pretty good. Not so much today. Had 2-3 people ahead of me. 25 minutes for a sandwich was a little much. The restaurant was full of smoke - burnt bread?? Staff didn't appear to have it together. Sandwich was a wreck when I got it. You guys are better than this. read more

I've tried the Turkey bacon ranch , New York steamer, and beef & cheddar brisket on different occasions. Firehouse makes some pretty damn good sammies. They've got decent prices and portion sizes that are more than sufficient to feed a fireman. Aside from their meat-filled subs, they have a huge selection of hot sauces! If you're a hot sauce guy (or gal), you can try out new flavors without buying a whole bottle! I love that! Firehouse is a standby on the work-lunch-list. It's not gourmet, but I'm perfectly ok with that! read more

Go elsewhere, management is clueless. In addition to the cluelessness of the management, the employees are not well trained in how to handle food properly. Let's just say they wear gloves, too bad they never change their gloves between doing tasks, such a stocking and cleaning the lobby, then heading behind the counter and handling food -with the same gloves. If you dare to go in, pay attention to how nasty their food prep area is, including the nasty rags they use to wipe their glove-cover hands with. Last time I eat at this location (couldn't stomach eating the subs, went home and trashed them). read more

We went here recently for lunch and they were absolutely packed, like everything else in this area is. The service was quick and the subs came out fairly quickly, given how busy they were. They also yelled out "Welcome to Firehouse" to everyone who came thru the door, which was both cute and annoying at the same time. My sub was all right, altho for a $10 sub lunch you really want it to blow you away. read more

Italian. Extra meat. YUM!! Great sandwiches, great bread. Love the hot sauce selection. I've tried a few of the subs. Each one I've tried has been yummy. read more

Not sure if they are maybe short staffed? Or under new management? The wait is always ridiculous and the team working seems frantic or stressed. Makes me feel bad for them. They do a good job with the sandwiches though. read more

It's so nice to have an alternative sandwich spot in the food desert that is Suburbia. Especially a delicious spot like Firehouse! This place fills up quickly for lunch, so be prepared to come early or eat back at your desk. Regardless of your decision, any of the sandwiches will be well worth your wait. The one thing I could do without? The cheesy greeting "Welcome to Firehouse!!!" that the employees force down your throat as you walk into the joint. I like attention, but not that much. read more

OK, after my 2nd visit, I've decided they earned the 4th star. The sandwiches are really good here and overall value is pretty decent. The ordering/service line in this place is confusing (probably because it's so small in there!) because you have to push through waiting customers to get to the order cashier. HINT: Ask one of the guys behind the sandwich making wall for suggestions before you get to the cashier. *They are very good at telling you what to order. Both times I came it wasn't too busy (4 or 5 orders ahead of me) but still took over 10 minutes to get my order. That isn't as much of a concern for me as long as I get great food at a good value. Most sandwiches are toasted a la Quiznos style but better tasking. Philly Steak sandwich is good but remember to get w/o the onions because they are a vinegary sweet kind that throw the taste off. *Per suggestion, I had the Loaded Engine which wasn't on the menu but turned out to be great; Ham & Turkey with swiss on wheat w/ light mayo & mustard. Oh, and HINT #2, make sure to ask them to use the Romaine Salad lettuce instead of the bland and tasteless shredded iceberg crap. So, I think you can see where I'm going with this review. It takes a few visits and asking many questions to figure them out. The overall value is pretty good and they are cheaper than Which Wich and better quality than either Quiznos or Subway. Beware of lunch rush where it can get kind of crazy. read more

This place is the most horrendous food establishment I've EVER been to! Avoid this place all together! The manager is rude, the staff is rude and the sandwiches are revolting! This place needs to be shut down. Save your money!!! Go ELSEWHERE!!! read more

Our new favorite place! Went for lunch the service was great and the food was great. Planning to go there to celebrate our anniversary this Saturday. Looking forward to the food and atmosphere. read more

Anna, the GM, is fabulous to work with, as are all of the staff with whom I've interacted at this Firehouse location. She and her team have made incredible efforts to deliver dozens of catering platters to my office with less than two hours notice...baring smiles the whole way. (I don't recommend that anyone does this to them- I'm just bragging about the supreme work ethic this team demonstrates, not to mention their great sandwiches that never fail to please our staff!) They truly deserve an award! read more

I hate this place. Don't like the flavors on the sandwiches. Jersey Mikes is a MUCH better choice! I'm sure your mileage may vary, but after four visits with different items, I'm done. read more

Great service! and your greeted as soon as you walk in. Tasty!

Dirty trash cans filled to the rim!Tables unwiped. Three employees not busy doing nothing. Very disappointed

Great food. But took 28 min from time of ordering the sandwiches to receiving them. Only one guy making them (busting his ass), one guy taking orders. Hey management/franchise owner... Hire some more help during the lunch rush!! A lot of mad clients today. read more

I usually really like Firehouse subs, but this location has gone downhill, and fast. Over the last month or so, I have had my order wrong 4 out of 5 times. On top of that, the subs are no longer toasted at all. Toasted subs are part of the reason you go to Firehouse subs. I am not sure if the toaster is not working or they just decided to not toast any longer, either way, the subs just are not very good. read more

Thirty minutes to get a sandwich? Not ok. The kids working don't seem to know what they're doing and talk more than they work. Appearances are important both with staff and the resturant, I wouldn't eat here again. read more

Food is fine. Service isn't exactly an A team. My 12 year old even mentioned "they should probably talk less and work more". A supervisory presence might help as well. read more

First time here and will be back again. A little pricier than a Quiznos but not by much. And a whole lot better IMO. And I'm a fan of Quiznos. Great fireman themed decor. Good kids options too. Plus they get a fire hat! Highly recommended. read more

Seemed very unorganized. Had a dramatic kid working there acting like he was pissed anytime someone messed up. Took over 30 mins to get a "fast food" sandwich. They accidentally threw away my wife's sandwich so it took even longer. Food was good but who shows up at a sandwich place to wait 30+ mins. read more

I am pretty picky about my sandwiches and oh dang! They nailed it! The place was super full but still super fast and friendly! The hot sauce choices are unbelievable. Great company for a great cause!!! read more

Firehouse was more like a house on fire....not good...it was recommended that I try the Turkey Bacon Ranch...so I did...and I wish I hadn't...bland bland bland....I mean ZERO flavor...not even from the ranch..the hubby had the BBQ sub....it was better than mine..but not worth 10.00...and the pickles...WAYYYY to much garlic..didn't even finish mine and I love pickles......the obnoxious greeting that I had to hear at least 10 times did me in completely...this is a glorified Quiznos......yuck.. read more

Very attentive staff and friendly! Plus the food was great. Way better than any other sandwich joints around.

Very friendly staff, a great Cola dispenser that allows you up to 120 choices, good food, AND a hot sauce bar with ratings from 1 to 10. HOWEVER, the 4th star is not forth coming as $5.50 for a veggie sandwich is a bit steep when veggie means cheese, mushrooms, and peppers, and then add the fully loaded. Meat sandwiches are like 40 cents more. The husband thought his Italian combo was a little thin for the $7.75ish price. Otherwise, a good spot to stop for lunch if in the area. read more

The toppings ordered weren't right and they mixed things up due to me having the same name as someone else, but they were super friendly and the sub was delicious, and so was the scorned woman hot sauce. read more

Great tasting Steak and Cheese. A bit pricey for a sub. Wait was acceptable given that I am here during peak lunch hour.

Maybe it's because I'm from California and the greatest sandwich shop we have is Subway and Quiznos, but this chain definitely smashes the others. I highly recommend the Italian but any sandwich from this shop will probably knock your socks off! At this particular store, the service was decent. Took a little while to get my sandwich but not too long. And I didn't mind since I could plainly see that they were toasting my bread and I warming up the meat as well. I have been to a few firehouse subs since and they all have the great sandwiches I've come to love and expect. Plus they have like a gazillion hot sauces to choose from if it so fits your fancy. Definitely look forward to my road trips so I can try to stop at a firehouse along the way. read more

The service was just fine, however the sandwich (chicken salad) was quite possibly the worst sandwich I've ever tried. Just bad all around. Maybe the other options are better, but based off of what I tried to eat tonight, I won't be going back. read more

Very tasty food. It definitely is not Subway! It will take a few extra min to get your sandwich, especially during lunch rush. But, it is worth the wait! read more

I'm blown away that it takes 35 minutes to get a sandwich to go in this place. Reverse is faster that the pace of the staff in this place.

Firehouse Subs believes in supporting the schools in their community and for that, I'll support them. I have eaten here a couple of times before and it was really good! Totally recommend and love that a portion of their profits goes to giving first responders life-saving equipment! read more

New owners raised prices more than 10%. Won't be eating lunch here very often anymore...if at all.

Ordered a Smokehouse brisket and cheddar sub. Took 20 minutes, had 4 people working. Common man. Had 30 minutes for lunch, and was late to get back to work. Unbelievable. When I got back to eat my sub, It was super cold. Ridiculous. Very disappointed. read more

I cannot provide feedback on the food here due to the simple fact that you must be recognized and acknowledged as a paying customer in order to place an order and this is where my feedback begins and ends. There were 3 staff members behind the counter and I was one of 4 customers in the whole restaurant. I walked in right behind a couple who were looking at the menu board and deciding. Meanwhile, I walked up to the counter under the Place Order Here sign only to be ignored by the cashier who was unable to ring up a customer order without the help of who I think was her manager (who also ignored me), while the sandwich maker proceeded to chat up the indecisive couple and refusing to acknowledge my presence and the fact I was actually ready to place an order. This went on for a good 2-3 minutes which may not seem like a long time but it actually is when you are a) hungry and b) have the decent sense to know when you are being disregarded or maybe discriminated against. After all, I was the only minority in the restaurant. So I took my lunch business next store to Five Guys Burgers and Fries, which offered amazing food and friendly, welcoming staff who clearly weren't rude bigots like their neighbors. Looking for a hot sub? Go to Quiznos... read more

While I absolutely love firehouse subs, this location has been an absolute disaster both times I've gone in. The first time they told me their oven was broken and they were out of stock on one of the items I wanted on my sandwich. No big deal, I understand sometimes these things happen. However the second time I went in will be the last time. The second time, I put my order in and waited. And waited more. And then more... 30 minutes later I go up to the counter and tell them I'm short on time so if they could switch my order "to go" I would appreciate it. They all looked at each other after I gave them my order number and they said it didn't appear on their screen, and hadn't even started making it. At this point, I'm pretty fed up but I give them one last shot. The lady tells me "we will make your sandwich real quick and then put the charge back on your card" - okay, I say this is fair. However, not only was the sandwich undercooked and with the wrong bread, they didn't give me my refund on my card. That was the last straw for me. I'll happily drive an extra 8 minutes to go to the location on Hampden, which has always been great. read more

I've been working at the sport clips in Lincoln commons for two years now, and every time I've gone to this firehouse location, I've had an awesome experience. Since you've gotten small sub sizes, I've been getting a small club plain with double meat, and I call ahead so I can go in on my break and just pay and pick it up! Today I ordered and when I went in to pay, everyone greeted me! It wasn't really busy so I got right up. I paid $4.87 for a small club plain with double meat, and rounded it up so I could donate. After receiving my sandwich, I left and began to walk over to my work and I saw that my club didn't have double meat. (This never happens) so I went back in politely and stood in line, one of the sandwich artists said "what's wrong"? And I politely said "I don't think this has double meat," and he proceeded to argue with me saying my sandwich had 2 ounces of meat which is double because it usually comes with 1 ounce of meat. And then I said I usually get more meat than this when I pay for double... ( at this point I wasn't very polite because I've never been argued with by anyone at this location) so he continued to argue and impolitely demanded I hand my sandwich to the other guy so he could put meat in it. I then waited and when I left my sandwich had a decent about of meat in it, I was then, satisfied. But when I got back to work, the meat that they had put in it was ice cold when I bit into it. I'm very upset about this experience at firehouse subs, I know places make mistakes sometimes, but arguing and being rude made this my last time here. It's unfortunate because this was my top choice for my lunch. I will not be returning read more

Just talked to Management and they will have a live band on Saturday nights in September. Yay!

Well this is difficult for me because I really like the subs HOWEVER, at this location in particular the staff can't seem to get it together to hand out the right food! I order on line due to working and being busy and I expect that when I come in I get what I ordered. I can't even tell you how many times that they have sent me out with subs that don't have the ingredients I asked for or have something I didn't even want. They have sent coupons out once to comp me for their mistakes but once doesn't cover the at least 4 mistakes I have had 6 times I have eaten there. I had a sliver of metal in one sandwich which I was advised was from cleaning the meat machine.. really?! good you clean the machine but how did you miss a piece of METAL in someone's food?! This last time I ordered for a group on line and went in paid and checked to see if I had 3 sandwiches which I did but when we opened the food they weren't what we ordered. I called in and NOT to my surprise they advised me they handed me the wrong bag.. come on people, this isn't rocket science. I am fed up with this place so despite the fact that the food is great, the staff can't seem to focus on good customer service so I will be taking my business elsewhere. If you do eat here I recommend ordering in person because it's clear from my standpoint they can't read a ticket when it's placed on line. read more

Walked in and asked if the sign in the window stating they have the best meatball sub was true...Dumbfounded looks like they didn't know there were signs in the window. Unfortunately, I ordered it... restaurant was not busy, took a good 7 minutes to produce a lukewarm meatball sub, $8.50 with small soda....yuck! Then a woman comes out to the front and starts barking orders for maintenance of the building ( shouldn't these type of instructions be written down??) If only SOME one in the restaurant had stopped to ask if I was happy with my sandwich...never even noticed when I cleared my table and left. Sad...lost a local, next time I will go directly to five guys, they are always consistent and friendly, see ya! read more

WORST SUB Iv ever had the displeasure of choking down! I was in the Neighborhood around noon. I was 1 of 4 customers during lunch, should have been a red flag! There were about 5 high school looking boys milling around behind the counter just hangin out. I ordered the New York sub with everything, to go. With great anticipation I eagerly opened up my sandwich to find a squished tube of soggy gooey bread enveloping 2 slices of "meat" a slice of cheese like substance with an almost non-existant film of mustard. I could have bought the fixins for this sandwich at the store for less than $11 that they happily charged me! NEVER AGAIN! read more