Food is usually good. I have a problem with the system when you order on the app. There's nowhere to pick up the order and usually I have to get the person who's making sandwiches attention to ask if the order is done. This takes a while so the food isn't fresh. They also don't say when the order is going to be done on the app. read more

Extremely impressed... This Italian sub double meat from @Firehousesubs measured in at 8" long 3" wide and over 4" tall! With Chips and a drink it was about $10 more than @Subway however it was more food than I had at subway ordering 3 6" subs of theirs. They have a quality control process 2nd to none, they seal the back and the person who double checks orders signs off like a chain of custody bag for evidence. It was founded by Firemen and the portions designed to feed a Fire Crew after a long crazy shift. A portion of every order goes to help First Responders. I give this an honest 5 Star #FoodReview #FirehouseSubs #Subway read more

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I've lived in a number of places and eaten at a number of firehouse subs but this one is the worst. I let my points, enough for two free subs, to expire rather that eat here. Corporate needs to step in. read more

Overcharged. Poor value for product/service. Better options at other establishments. Not likely to return.

I ordered a Turkey Bacon Ranch and it was delicious. The service was amazing, they were kind and speedy, will definitely be returning!

The food is great, but it took me a half an hour to get my food and then it cost $22 to have a small sandwich and a salad plus a drink that's just too expensive. I could've gone to Subway got a bigger sandwich plus got it a lot quicker and a lot cheaper. So that did it for me and this place I quit not going back. read more

Took a lunch break and wanted to try this restaurant for the first time. Placed our order at the counter and we waited for about 25 mins. The order was never received WE LEFT read more

Firehouse Subs - a hand holding a cup of coffee - Sandwiches Near Me - Lawrence, Kansas

Food over priced specially since they cant get orders right, wife picked up a 4 sandwuch order 2 were conpletely wrong. Wldnt recommend gou g here we wont again read more

Came here today and ordered 1 sandwich. It took them over 20 minutes to complete my order. Employees back there just talking to each other. Gossiping. Make my damn sandwich. read more

This past visit will be our last to this location, as we've had nothing but negative experiences. We placed an online to go order for the day after Thanksgiving. First, I added jalapeños to my sandwich for 50 cents extra, which I realized were not included once I got home to eat. Also not included was the cookie side to the $7 kids meal we ordered -- just a tiny little 2 ingredient sandwich and small soda with no ice because they were out of that too. Second, the employees were standing around (not working very hard or speedily, btw) talking about how they came in that morning hungover. Now, no judgment from me on that as it was the day after a holiday -- you do you! But if you're at your job, and already not doing very good work, probably not the thing you should be broadcasting for all customers to hear. Lastly, I have been to this location to pick up an online order like this a handful of times before and it has literally never been ready on time -- always at least 10 minutes after the pickup time given. This time was no exception. And each time the employees are mulling around as though they have very little to do the entire time I'm standing there. It's baffling. Worst customer service for a fast food joint I've ever witnessed. Save your time and go down the street to YelloSub -- much better sandwiches & service!! read more

Longest wait I've ever had for a sandwich. Incredibly sloppy with little to no lettuce on it and pounds of Mayo and mustard all over the outside of the sandwich from the sandwich guys gloves. He put it in a sack then the sack was covered in sauce too. Just poor poor quality.. read more

Very unimpressed by the staff and the cleanliness of this store. They seem to not care about their customers or the service they provide. They have decent food but will not return considering their staff is immature and inconsiderate of who they are helping! Unnecessary comments have been made and I will never go back here. I hope management takes their employees actions into consideration. read more

Came for Doordash food delivery, waiting time for order was over 20 minutes and they gave me a glass of water. I got myself some water and went to wait in the car. The manager of the establishment, a woman, ran out into the street after me and started shouting and waving her arms that I had to pay for water. It seemed to me that she extorted money from me and I was very scared and left, after which the woman manager called and complained to the door and this order was canceled for her. I want action to be taken against this person, this is a very unpleasant case, that they demanded money from me for water !!!! read more

I can not wait to write corporate. A manager should have a level of professionalism. Messing up someone's order and then them asking for it without lettuce and onions as it was ordered is not too much. He was there and being rude to everyone in there! The woman in front then the next two people. It's disgusting! Shoutout to the franchisee for contacting my mother and father back and apologizing. That guy working and calling my mother a bitch is unacceptable. She didn't do anything but ask for her sandwich without lettuce and onion! Clearly he and his stooge shouldn't be working read more

Food was not cut, sloppily tossed together. Found two full strands of hair in my sandwich. Service was expected, but still below standards. Will not eat here again! read more

Food is great as is at most Firehouse Sub locations. This location is SLOOOOW. If no one is waiting, it can still take over 10 minutes. The three or four behind the counter have no sense of urgency and usually just one is actually making the sandwiches. I know they take more care than other franchises, but it does not take 10 min to make a sandwich. From order to take out was 45 min. A sit-down restaurant would be faster next time .... read more

This establishment does not follow CDC rules. No masks during food preparation and I will never go there again

Requested everything on the sub, and was given a sub with a blatant lack of effort, incredibly plain and dry, hardly sauced, and didnt't have a single shred of lettuce , much less the other standard toppings on a sandwich. Essentially bread and meat. This was predictable as the staff rolled their eyes in anticipation of an order. Incredibly disappointing, and I'll be unable to visit this location again. A sad use of $14 read more

When we went in there was only one other customer we put our order of two sandwiches. The other customer got their sandwich then we waited for 25 minutes to get our sandwiches. There were four employees working there is no reason for it to take that long read more

I used to love this place. Now they have immature staff who leave the place dirty, don't try to fulfill your order correctly, leave the restaurant to hang out with friends in their cars. We even went late one night when two boys were working and they both left the bathroom smelling like smoke. No one was even behind the counter. When we left the restaurant, we watched through the window and they went back to the bathroom. Every time we order online with specific specifications, our order is always wrong. They are out of a lot of things too. Staffing and management needs to change before we return. read more

I tried this place on a whim.. I was tired of the same sandwiches at Subway so I gave it a try. These subs are awesome! I am sure you can't find a bad sandwich on their menu. I have only gotten the Cajun chicken sandwich, but it's so amazing I never want anything else! So many choices and they are always fresh! This is a fantastic place to grab a bite to eat if you are in the mood for sandwiches! read more

The service here is so slow and while I understand that it takes time to prepare food, it shouldn't take 30 minutes to roll out a sub sandwich with 2 people in the kitchen and with 6 people waiting for food. They need to add some pep to their step. read more

Two times in a row they didn't get my order correct & my replacement order was not correct.

I LOVE Firehouse subs, but this location is not great. My meatball sub tasted like the bread and meat had been around for days. Lots of staff just hanging out. I want to like your store and the food. read more

I agree with Laurel C, I even ordered the exact same thing, and it was very good- savory and hit a lot of flavor notes. That mix of condiments sounds a bit odd but it actually works quite well. I'll be back and next time I will probably try the turkey club. Cuz bacon. I also noticed that the employees were friendly and helpful, but to that I will add: The store is not just clean, it's spotless. Prices are competitive considering the quality. The menu is just right- not too big, not too small. Plenty of options and all the main bases covered. You can round up your bill to donate to firefighters and EMTs. Best in Lawrence? Maybe. Yello Sub still ranks high, though Firehouse is cleaner, nicer and faster. If Firehouse delivered, then I think that would take them over the top. I still haven't tried Pickleman's. Panera is too bland. Wheatfields is overpriced for what you get and that baguette was hay to hard, Goodcents is underwhelming, and Subway is just lame. So let's just call Firehouse Subs the most under-rated sandwich shop in town. You really need to check this place out. read more

this spot allows a nice contact free food pickup- however when ordering at the store there were six employees. i ordered a small sandwich and a medium sandwich and it took 6 people to make them in 30 minutes which i find wasn't necessary. generally my experience was okay besides the extremely long wait. read more

I think Firehouse is the best sandwich place in Lawrence. The New York Steamer on wheat is delicious. I like how their sandwiches are warm but the bread is not toasted, crunchy, or tough. They have a Coke Freestyle machine so there are lots of drink choices. The employees are always extremely friendly and they are fast. read more

My first time eating here, the subs were awesome!! fresh, flavorfull and so worth every penny!. The brisket sub is my absolute favorite. the meat is tender and seasoned so good. I have been back several times and I have never had anything less that awesome. the staff are cordial and nice and treat customers with much respect. One of my best places to eat!!! read more

I first saw this place in Lawrence, but didn't actually get to try it until I went to California. I am so glad did. Firehouse Subs have the best chain food sandwiches! By now I have tried 5 different sandwiches and they all have been fantastic. You would be missing out if you didn't go there ... Now. Right now ... Literally stop reading this and click directions to your closest Firehouse Subs. Enjoy. read more

First time at Firehouse Subs. Very very good sub. Huge with lots of flavor. It was made quickly and the staff all did a good job and were very courteous. Can't wait to my family next time we're all in town. read more

I asked for no tomatoes, extra olives and I got the complete opposite, the sub was just thrown together super messy, the sub was barley cut, the cashier was amazing, he was super friendly. read more