Last night we had dinner at the Lawrence Texas Roadhouse restaurant. The chain was founded in Clarksville, Indiana with corporate headquarters in Louisville, KY. We are not surprised that this faux Texas chain has been sued many times. It was the worst dining experience we have had in many years. We will not return.
We arrived at around 4:30 pm on Saturday night. We asked to be seated in a booth along the back wall, as we always have done. In fact, booth 332 has been our favorite. A hostess walked us to the back of the restaurant and tried to seat us at a non-booth table along a different wall. We refused the table. There were three empty tables along the back wall, so we walked to one of those tables and seated ourselves. While reading the menu in preparation to order, a hostess came to our table and asked us to move to the corner table 336. She said they had no servers available for the table we had chosen. Table 336 is one of the most undesirable tables in the restaurant, crowded into a corner by other close tables on both sides. There is no privacy at that table and hardly enough room for a server to get to the table in that crowded noisy location. We moved to that table as told.
As soon as we had moved to that crowded corner table, we saw people being seated at the three available tables along the back wall. Obviously we had been lied too. Clearly there was a server for those tables. As a Distinguished Professor at the University of Kansas, I am not accustomed to being lied to and mistreated. My wife and I were angry.
We were served at 4:38 pm, according to the check we were given. We ordered the Rattlesnake Bites Appetizer, the Grilled Shrimp dinner (my wife), and the Grilled Salmon dinner (me). It was so noisy in that crowded corner booth that it was difficult to order, but I ordered a Caesar Salad with my Salmon dinner. The server brought out a house salad and left it on the table for me. When she returned, I told her I ordered a Caesar Salad, not the house salad. She smiled and said she knew that I ordered a Caesar Salad. She asked if I wanted the house salad replaced with a Caesar Salad. I said yes. She removed the house salad and brought a Caesar Salad. If she knew I had ordered a Caesar Salad, why did she try to get me to accept a house salad?
When we were nearly finished with dinner, a manager came to our table and asked whether everything was OK. My wife said yes. Not wanting to disagree with my wife, I said nothing, but I noticed that she had eaten almost none of her dinner. I asked her why. She said she did not know why, but she just was not hungry. Clearly, she did not want to complain about what was really bothering her.
When I had finished my dinner, and my wife had eaten almost nothing, I asked the server to bring boxes, so we could box my wife's food to go. The server returned with three boxes. She just handed the boxes to us. She could have offered to help with boxing my wife's food, and she certainly should have put the boxes down on the table. But she could not put the boxes on that table, since there was nowhere on the table to place the boxes. The table was covered with dishes, including the empty appetizer dish and my empty dinner dishes. She should have cleared the empty dishes from the table, but she did not.
My wife was upset about trying to box her dinner without anywhere on the table to place the three boxes. I called the server back and asked her to clear the empty plates from the table, which she should have done without having been asked. When asked, she did clear the empty dishes from the table, so my wife could box her dinner to go.
When we got home, my wife told me she had been very unhappy all evening at that restaurant, because of how we were treated there. She said she did not know why we had been lied to about the availability of a server at the three available tables along the back wall. She asked me to write a negative review.
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