The entire crew must have had a bad day . Absolutely no type of customer service or emotion in any of their eyes. I asked the cashier and the her associate if she could make a vegetarian sandwich for my wife ( not a salad bowl ) . The associate proceeds to then tell me that they dont have " lettuce, tomatoe, pickles onions and cheese " yet im watching him put that exact same ingredients on someone else's sandwich. Had to take my business else where. read more

I eat firehouse subs pretty often and this was one of the best subs I've had in a long time! The bathrooms could be a bit cleaner but other than that it's great! read more

It's in the airport. But unless you have 15-20 minutes to wait for your sub, don't bother. Slowest sub shop I think I've ever seen.

I ordered a pickup off the app, did not receive my correct order, instead I was giving a turkey bacon ranch... read more

Firehouse Subs - Not what I ordered - Sandwiches Near Me - Jacksonville, Florida

I came here because of the t mobile Tuesday deal. BoGo Hook and ladder. A little too much mayo but overall great sandwich. Good and great service. Mobile orders were behind the counter instead of in front of it. read more

I m the only customer waiting to place my order. There's 3 employees behind the counter. 2 employees were not busy. One employee looks at me and turns away from me. After approximately 3 minutes he says something I don't know what he said because he wasn't looking at me. Then I hear you want to place an order? Again he wasn't looking not facing me. I answered yes. Still not looking at me he says what do you want? I told him what I wanted. He asks what size I wanted. I answered and he answers what kind of bread. I told him wheat bread. He asks you want everything on it. I said yes. I then hear him ask me what kind of bread do I want. I answered I told you already that I wanted wheat bread. He turns to the bread freezer and grabs a bread and walks over the meat counter. I felt like I was a bother to him. Ind you he never once made eye contact with me and was moving really slow. At that point I really felt very uncomfortable. I then said forget about it you don't seem like you want to help me. I then walked out. I will never go to this firehouse grill. I hate to think why I was treated that way hmmmm??? If could give a zero I would have!!!!! read more

Well..it is a firehouse. The food was good. The location was in a pretty rough area of town. The restaurant looked like it didn't care much about maintaining its appearances. There were huge restaurant supply boxes everywhere. Only some the tables were available for sitting, other has the chairs up. Overall just felt sticky and dirty in the dining area. Decent service. I was surprised how many people were there when they opened the doors. We had been flying all night and were looking for nourishment upon our arrival to Jacksonville. Would I come back- no. Was it terrible- no. Firehouse just really isn't my jam. We came in because my work colleague likes them but it'll likely be another decade before I enter the establishment again. read more

I mean the picture speaks a thousand words !!!! Ordered a kids meal for my daughter ! Came with no side , no chips , no drink just this. !!! read more

Firehouse Subs - A Kids Honey Ham - Sandwiches Near Me - Jacksonville, Florida

See all

One of the best Firehouse subs I've ever been to! The entire staff was friendly, the establishment was incredibly clean and the food was on point!!! I live in St. John's and stopped by here on the way to the Zoo. If you're in the area this is the BEST option and you should definitely stop in. Thank you!!! A+++ read more

This is my second time coming in this location. The trash being scattered all over the floor, the miserable looks on the employees' faces? Caused me and mine to walk right back out. It's a disgusting environment, and it gets me to wondering what the back of the restaurant is giving. Will not come back until things change. read more

My new favorite quick deli sub sandwich is the Hook and Ladder at Firehouse. Download the app and you get a free birthday sub sandwich yayyayaya! Order via the app and you don't need to wait for your sandwich to be made!!!!! The more you order the more points you earn and the more perks you get. Can you tell I downloaded the app? Oh yes I did. So when you visit FHS the theme is of course the firehouse and the sandwiches reflect that also. They all seem very delishious and they run daily special subs for a special price at this location. You can add on chips and drink combo for an up-charge. Fresh and delishious! read more

See all

Staff were present to make sure the experience was a good one. Easy transaction Hardly any waiting. Food was fresh and tasty. Numerous choices. read more

Firehouse Subs - the inside of a restaurant - Sandwiches Near Me - Jacksonville, Florida

For the most part, when I want a sub, I go to Publix, but when I want a steak & cheese, I always come to firehouse. It's the only sub I order from here and I always get it with extra cheese, YES, you MUST order it with extra cheese. All that extra ooey-gooey goodness.... YUM!! Employees are nice. Service is face. Restaurant is clean. What more could you ask for?! read more

See all

Our flight Was delayed and they stayed open to help our entire starving plane 80 guests + Subs we're amazing !!! Everything tasted fresh Definitely recommend this place read more

This is, by far, the best FIrehouse Subs in Jax. Jamal has managed this store for a number of years and I have to say he has a fantastic team! Upon walking into this location you get warmly greeted, regardless of how busy they are. The food is always consistently delicious. The service is always friendly and inviting. Tip: if you're in a rush, their app is extremely easy to use! read more

Firehouse big battalion is really good on the specialty cold sub menu. Get your your money's worth. read more

Firehouse Subs - a hot dog and a pickle - Sandwiches Near Me - Jacksonville, Florida

The food was great. Ordered delivery through the Yelp app. All the sandwiches showed up but none of the chips that were ordered showed. Was it neglected by the driver of GrubHub or an error on the restaurant. Unsure. Will definitely return to Firehouse but will NOT order delivery again. read more

These guys always have attitudes up in this store! I ordered two large New York steamers fully involved to add lettuce & tomatoes on white not wheat....what did they give me....wheat bread!!! They don't listen to their customers!!! Plus my brownie was not fresh, it was hard & dry on the inside & out! I'm very disappointed after paying the amount of money they charge for these products, everything should be freshly made to order!!! You should ALWAYS check your food before you leave and get all the way home to be disappointed in your purchase!!! read more

Firehouse Subs - New York Steamer on dry wheat bread!! No White bread, lettuce & tomatoes as requested!!! - Sandwiches Near Me - Jacksonville, Florida

Watched an employee take out trash and come back in to make food With the same gloves on read more

Walking in I half expected to walk into Muscles Glasses - there was so much SAUUCE to choose from on the counter. Despite the absence of Epic Meal Time, Firehouse subs made a mean, sauced up sandwich, southern style (can I get some MAYO with that mayo?) Basically, I was looking for a long shot. I wanted what I can only describe as "hand food" so I could get it, eat it, and be done with it - all while barreling up the I-NineFive on cruise control, continuing to make excellent time. You've got your Subways...NO. I get veggie happy -- I stack the greens, I double the tomatoes...my creations are two handed, at a minimum. Quiznos...we're getting warmer, but again, some of their subs are longer than my car so trying not to spill that on me or my seat would be near impossible. Firehouse? Yup. Truth be told, I got off the highway because I needed gas and I saw a Starbucks icon on my GPS. I figured I could hit two things with one stop, and there was a remote possibility that I would find food and achieve the road trip trifecta - name brand gas, Starbucks, and lunch all in the same plaza. Jackpot - Firehouse created a delicious (medium sized) firehouse themed Hook and Ladder sub for me to eat on the go. It was FULLY INVOLVED with meat, cheese, veggies, and sauces - all in very manageable, road-friendly quantities. I one-handed that sub like a pro and it was one of the best I've had. Beyond the food, they get a donation out of (I would assume at least 70%) some of their customers to support their public safety foundation. Good food, good cause. Also - if you don't know what Epic Meal Time is, please visit YouTube immediately. read more

Because of this place I most likely will NEVER have Subway again... and has pushed Publix to second place & made it the back up sub place.

Meh, wasn't greeted but I placed an order over the phone and it was ready when I arrived as promised. Nothing special but I will come back. The dining area was really clean and neat so maybe next time I'll come dine in. read more

Firehouse Subs - Full menu - Sandwiches Near Me - Jacksonville, Florida

See all

Had the prime rib sub it is good. I didn't ask for lettuce and tomato but they put it on. They slice the bread all the way through which makes the sub sloppy to eat as everything falls out the sides. Overall it is a good sub. read more

The subs here are really great... The steak and cheese is my favorite. I also, enjoy the hook and ladder salad. The portion is good and it tastes great. The staff is friendly and the restaurant is clean. read more

See all

Horrible service tonight, I usually show up early for my online orders so I was on time. I walked in nobody greeted me anything; the online order rack was empty so I went up to the cashier, she didn't even bother to look for it or tell anyone. Once I noticed that guests who ordered while I was there was receiving food that I asked the young lady making subs if mine was ready. She pulls the bag I've watched sit on the counter my whole time being there. Thanks for the nastiest sorriest sub I've ever had. My kids won't even touch their sub. read more

The worst kids were so busy screwing around I had to leave without my sandwiches so I could catch my Uber. Well Susan from customer service I notice you still charged my credit cards. It is why I will never come back and mention in you I'm the newsletter. It only reaches 11,000 people in Jacksonville read more

Great sandwiches and always. Friendly people. Only reason why I didn't give them 5 stars was because the store was a little dirty and limes for sweet tea have been sitting out for at least a month read more

Extremely slow, no enthusiasm from employees the only person that prevented this review from being one star is Aaleeyah because she had good customer service. read more

The service could have been better. I understand that we are going through A pandemic, but on thing is not have an attitude while taking a person's order. The manager step in and said it will be a 15 minute wait , in which there were 15 minutes till closing. I asked for Captian Sorenson Sauce and the same person rolled their eyes while their co-worker got it. If you having a bad day stay home. I will never spend money at this location again. read more

While taking covid into consideration I don't feel as if my issue with today's service had anything to do with the pandemic. It was simply a bad, unfair treatment. I will say the entire crew of only three (that's all I seen) were working their butts off. Here's what happened today 9-21-20 ..... I called in a pickup order at exactly 6:59 pm. Michael took my order and was very friendly and efficient. He told me to give them 10 minutes to have it ready, I said take 15 as I was walking into a quick stop down the road from this Firehouse location. I arrive at 6:13 and see 11 people in line, including the lady I followed in the door. I ask her if she to had called in for pickup and she had, so I walked up the line and asked the others if they were waiting to pickup or order as I was being careful not to skip in line. All of those 10 were waiting to place their order so I went to the cashier (Michael) and stated that myself and the lady ahead of me had called in pickup orders while simultaneously noticing several orders ready for pickup behind the counter. This is when Michael tells me that I have to wait in the line of 10 ahead of me to pickup my order even though I could see it was ready and I had called ahead for "pickup" and arrived later than the 10 minutes I was told it would take...I still had to wait while my food was getting cold so he could take their orders and serve them hot food. So it was 7:26 when I got in my truck to leave with my lukewarm food. I feel that I should have been told on the phone that calling in a pickup only means that if they get busy before I arrive to pickup my hot food that I will have to wait while my food gets cold so I may as well come in and order there. Lukewarm food is the reason I don't use food delivery.....I like my food at least good and warm. Michael also mentioned they were short staffed while I was paying, but the girls preparing the subs were firing on all cylinders and getting subs ready quickly, what a shame Michael didn't have the same concern for the call in orders food and service quality as he did the ones ordering in the store. read more

I ordered CATERING BOX LUNCHES for 20 people Monday August 5, 2020 at the DUNN AVENUE store in person; the EVENT was scheduled for Tuesday August 6, 2019. I walked into the store and asked the young man behind the counter that I needed to speak to a MANAGER about placing a CATERING ORDER he said something to the effect he's "there", I had NO IDEA where "there" was. I know I looked confused and lost because I "was", at that point. Another young man came up to the counter and asked if he could "help me", I explained what I "needed" and found out he was the ASSISTANT MANAGER. At that point it was LUNCH time so the line was starting to form and I was standing behind the lunch crowd. I asked the ASSISTANT MANAGER if it was possible for him to leave the "counter" and I could do the CATERING ORDER at a table and get out of the flow of traffic interfering with CUSTOMERS ORDERS if it didn't interfere with his JOB. He came over to a table I located, he didn't have a ORDER FORM got up and went behind counter and FINALLY located form, but NO PEN/PENCIL, up to counter again, return to table. I told him what I wanted for my CATERING ORDER, it would be the BOX LUNCHES(a turkey sandwich, lettuce, tomatoes, sliced onions in a separate container instead of on the sandwiches, potato chips, cookie, mayonnaise, mustard, salt/pepper, silverware packet). I asked one of the committee members to go and PICK-UP ORDER, I called her on her cell to ask " did you check the BOX LUNCHES to make sure they were complete. Co-committee member says she didn't have time to check at business, but we could check when she returns. The first guest arrives and he picks-up his BOX LUNCH and it was MISSING "POTATO CHIPS, LETTUCE etc., COOKIE, so that's ALL the first guest received. I was so UPSET, now I've got to locate someone to return to FIREHOUSE SUBS on DUNN AVENUE, other guests are starting to arrive and the BOX LUNCHES are INCOMPLETE. After about 45 minutes the MISSING ITEMS for BOX LUNCHES arrive and someone starts to put items in BOXES. You wouldn't think that I went to FIREHOUSE SUBS and REVIEWED/REPEATED what was to be in BOX LUNCHES several times before I left. MY community was observing "NATIONAL NIGHT OUT" for POLICEMEN, to HONOR and show APPRECIATION for ALL they do. I was so very STRESSED after the POLICEMEN left Event, but at least they expressed they had a GREAT TIME. I choose having the EVENT CATERED so everything could be done by someone else and should have been PERFECT. NO ONE has CATERING just so they can be STRESSED. read more

Ate here today, and it was a great experience! My sub came out toasted to perfection, all the tables were super clean, and the staff was really friendly. The manager was greeting everyone coming and going with a big smile, and all the employees smiled at the customers and made sure to asked every table if they needed anything additional while they were eating. This made for a very pleasant lunch break :) read more

I was in here about a week ago using the bathroom and getting lunch with my daughter. It's a very dirty location. There was mold or some type of black gunk on the soda machine spout and around the bottom of the ice tray catch part. Hopefully it's been cleaned. The floors were a reck. Food and trash pieces everywhere. We ended up using the dirty bathroom and leaving. Me eating there fine but subjecting my 3 year old to God only knows what that's not fair. Staff was kind that was about it. We were greeted as soon as I walked in the door. "Welcome fl firehouse" It wasn't very busy at 3pm when we were there. I'm convinced it's just this side of town. I hardly ever find a clean store over here. read more

Now I have eaten from Firehouse Sub's since they opened their first store on San Jose Blvd. They were really good then. Now this one down the road from us I pretty much had enough of. This one is just not right and I have just found better sub shops. A little drive but just better food. Firehouse has turned into a small step above Subway and they seem to be happy with that. Maybe I'm a fool but I would want to but out the best product that I could. This sandwich was like eating a hunk of this meat then some of that meat with lettuce all over it. I'm used to the toasted bun and the steamer but when they pull the meat out of the steamer and have to pour juices out of the bag that's not good. I guess that the sub was alright all in all but I will make the drive down the road to Junior's next time. read more

Not very impressed. Sandwich was dry and tasteless. Did not prepare as requested.I will not be back.

I've only been here twice but I'm hooked on the same sub. The smokehouse brisket is delicious. I got it on wheat and it came w cheddar brisket and sauce. What would make this sub the bomb would b crispy onions. The only bummer is I didn't see veggies at all to add on. Maybe it's bc I'm a newbie. Either way still a legit sandwich. The guy who took my order was pleasant. They have that 100 drink option machine for those who like that. I'm not a fan as I feel like u can taste all sorts of flavors u don't want in your drink. They also have a ton of sauces, including many hot that I'll def try if I eat in. read more

Me and two of my coworkers that often visit firehouse came in today to get combos. The cashier was very rude and tried to get through with us very quickly. We had already purchased and paid for our stuff online so that wasn't the issue. Before we could even fully get the fact that we were rewards members out she had already pushed a button and told us it was too late for us to receive our reward points. She then walked away from the counter without even giving me my cup and I had to wait on another person to come and give me a cup. This is by far the worst firehouse for customer service. read more

I love this place! The Hook and Ladder is the bomb! All the cool hot sauces are inspirational!

My favorite sub place. Try the ny steamer or Italian.