Cashier was great with greeting and being patient! Order was prepared timely. I was able to hear cashier at the drive through and they were concise in their responses on the evening of 2/14/26 read more

We ordered the new chicken finger combo Tge chicken was too salty. Hard & overcooked The sauce was nasty too much vinegar. Combo doesn't have a biscuit. Fries were good so was slaw. You can choose 1 side for the combo. I thought sauce would taste like sauce on the chicken sandwich but it didn't. Staff was courteous & friendly. The combo is a good buy. a quarter pounder at Mc D is $5. read more

This is a $10.00 meal. This should be sold on the kid's menu and come with a toy. I expected to find big ol fluffy tenders like the photo shows on the display board, looks like these were cut in half or even 3rds. I will NOT WASTE MY MONEY OR TIME EATING HERE EVER AGAIN. Only had what looked like 2 workers during lunch hours so they were a little testy with me when I tried to verify everything was in the order and had to ask several times for my cup even after I received my order . This is PATHETIC!! read more

KFC - It's EXTREMELY PATHETIC WHEN THIS IS WHAT $10.00 buys these days. This is SAD ! This should be sold as a kids meal - Chicken Wings Near Me - Jacksonville, Florida

Absolutely terrible for online ordering. Tried twice on different occasions and i've never got my order either time due to it taking over an hour! Never again. read more

I've never had a fast food restaurant actually take a special order. I asked if they could put cheese in my mashed potatoes (which they normally don't do) and they did. The food was all tasting fresh and the service was great! read more

KFC - Chicken Wings Near Me - Jacksonville, Florida

Great service. The manager there is always polite. If something is wrong she fixed it with a smile. There is a manager if she is there I will leave. I did speak with store manager about my concerns and she replaced my order and even gave me a cake for my inconvenience. My food was hot and chicken was very juicy and tasteful. My Mac and cheese was not dry. Ummm the biscuit was so buttery and good. read more

The hubby and I eat at KFC quite a bit. We're big fans of their $5 boxes. Our food has always been hot and only once did I have a problem. My chicken breast was dry, but that could have been because we got our food about 10 minutes before they closed. Other than that one time, I've never had a problem with my food at all. This has now become our regular KFC since we moved several months ago. I do miss our old KFC on the westside of town because of the super friendly employees there. The employees at this location aren't nearly as friendly and sometimes they are even rude. Whatever... just give me my chicken and let me be on my way. LOL I like extra gravy on my mashed potatoes and they do it here, but they charge me for it. They never once charged me at my old KFC. Again... whatever. The food is perfectly fine, it's just the employees I have a problem with here. I keep hoping they'll build a KFC at River City Marketplace so I don't have to deal with this one any longer. Keeping my fingers crossed! read more

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KFC on Edgewood across from Harveys supermarket in Jacksonville FL is the worst place in history, if they not short on food then the computers don't work with one person working drive through it's like 30 minutes just to give your order but if the lobby open then you have to worry about the nastiest attitudes and that's aside from the sewage smell you get off and on. They need to be replaced with anything even another KFC just please get rid of everyone there right now and completely restaff, if it wasn't for the coupon I got for this location messy everything up I wouldn't be here today but after this order I will never come to this location again until they completely restaff and get a owner that has some kind of dignity and pride in their services. read more

Service is terrible, I ordered Uber eats from here, I waited 2hrs for my order to be done, it took so long 3 separate Uber Drivers went to pick up my order, I have no idea why it takes 2hrs to make 2 simple chicken wraps read more

Stupid employees who do not respect customers. We wait a long time and no one talks to us. I will not go to this place again.

Horrible! Customer service here is soo bad. I went yesterday and the cashier didn't say a word. They need extensive training on how to deal with customer's. This is extremely sad! read more

The food was hot but the biscuits were hard, dry, and crunchy. They just crumbled in the box. Then the chicken was a partially burnt soggy greasy falling apart mess. There was a puddle of grease at the bottom of the chicken container right along with chunks of skin from the chicken. read more

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Stop answering people's orders at 9:25 but close at 10:00-10:30pm cars waiting in line without anyone saying anything to us.

The worst fast food restaurant on the planet. I was in the drive thru for 10 minutes and the cars never moved. Went and parked to go inside and order. There was a guy just finishing his order. I got a nasty look from a lady at the register. When I got up to the counter she turned around and left. She proceeded to look busy doing circles in the back. The manager was counting a register ignored me. A couple of other employees came by the register and ignored me. I stood there for about 10 minutes or so and left. Horrible customer service. They looked so lazy. I would be embarrassed to work here. read more

Extremely terrible customer service the guy who took my order wearing white hoodie smelled like weed and he was speaking none sense with disrespectful attitude i came to inside to order even though he saw me standing waiting for him to take my order he went in the back and started chatting and laughing with his coworker no gloves when touching food how do you expect me to eat where you hands god knows where its been used disgusting person I don't how kfc hires people like that i never been to a kfc that bad if people don't want to work why they bother going to work food is terrible chicken was soggy greasy and taste old i had to spit it out and throw the whole meal away i wasted 14 dollars for food that i didn't enjoy all because of the staff that doesn't want to work and make customers satisfied i hope this review gets attention because those type of actions are unacceptable I DONT RECOMMEND THIS PLACE TO ANYONE!!!!! read more

What I can say about the KFC is that my chicken is hot when I get it. Sometimes you may find a line and you might have to wait . I order the popcorn chicken ( they renamed it but it's popcorn chicken to me .) A spicy wedge potatoes and a drink (the $5 Meal Deal). Usually this fills me up. I almost forgot you get a cookie also included in the deal. Hey can't beat it . read more

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The rating is for the overall experience & due to half stars unavailability. The $5 fill up meal I got was good & the upgraded menu & displays are really nice but the service/availability was an issue. My recollection was this was not the first time. The inside is upgraded & reconfigured nicely. I ordered the thigh & drum stick meal but was told they didn't have dark meat. I asked would more be prepared (it was near an hour till closing). The server seemed hesitant to find out & said they may not in an effort to sell the white meat. That's not acceptable to me. I chose a 2nd option in lieu of walking out. read more

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Horrible customer service. The drive thru employee was rude and barely spoke. He even read my order back wrong. I ordered mash potatoes and the container had potatoes all over the side. Another employee set my drink on the window (instead of handing it to me) so, I had to wait for the drive through employee to come back and hand it to me... again not speaking. I will not be going back. read more

Horrible customer service, never correct orders, people have no idea what they're doing. I had an awful experience with the manager after ordering one time and my order being incorrect, called corporate and never even heard back from them. Promised I'd never return, months later I did out of desperation and it was a horrible experience again. Do not waste your time or money. read more

This location is okay at best... The service here is very slow even when their not busy.... The inside of the restaurant was clean, although this may have been due to the fact there was no one eating in the restaurant. The food typically comes out hot and fresh (even with slow service). Some of the employees are friendly... Others not so much. We will continue to use this location since it's the only KFC near us. read more

Sunday dinner turned out to be not so good at this local restaurant. My family has always enjoyed KFC chicken and was disappointed in our food, and customer service. The girl who took our order was so "out of it, and spacey" she was not paying attention to her customers and ignoring questions. The menu at this restaurant has recently changed and is totally different from the store near my office on University Blvd. The store across the street from Memorial Hospital is 5 stars. They have the easy to read menu, and the usual combo options, and even still has the Chicken Pot Pie that is one of my favorites. The cashier at the store on Dunn Ave, Sunday, told me it was "discontinued". And, their new menu does not have the combo choices. So, at lunch yesterday, I checked out the store on University and was pleased to find that they still had the same menu as before. The girls behind the counter at this store were surprised that the store on Dunn was so different. I guess it is the choice of owners. I hope the owners on Dunn change back to the old menu soon. A true classic American favorite chain stores should all be alike and keep the customers favorites on the top of their list of choices. Our food on Sunday was cold and not fresh tasting. My son (14 and tall) was totally ignored when he went and asked for butter for his biscuit. I had to go get it. And, was told "he did not pay for the food, we only give to paying customers" WHAT THE #&% IS UP WITH THAT KIND OF COMMENT? I will continue eating and getting dinners to go from the store on University, but will not on Dunn until they change it back to the way it used to be. Good reliable food and service and menu with our favorite choices. read more

The worst KFC I have visited. I stop in on a Sunday afternoon for some hot wings. The service was terrible. Several folks arrived ahead of me and were waiting inline to place their order. The only person taking orders was also handling customers waiting for their orders which was extremely slow coming. She truly acted as if she did not want to be there. As she was getting complaints from those who were being skipped and whose orders were ready she ignored those of us who were waiting to place orders. Terrible service. Unfriendly staff. The kitchen appears unclean and cluttered. read more

Line was 5 cars deep, we sat in line forb10 minutes before making it to the menu board. The lady screams at you, I am assuming she thinks the speaker is broke. They speak fast and garbled. Came for the new chicken sandwich to compare to popeyes. The new KFC chicken sandwich doesn't come close to popeyes. They were also out of Pepsi. read more

Honestly... I tend to only go for the Wedges..as a side for a Sub from another establishment.

Great location and service with friendly cashier. My only issue having to wait and there is no substitute with the family fill up for $20, however they will offer you another promotion for more$$ but less chicken. read more

KFC - Chicken Wings Near Me - Jacksonville, Florida

This place is horrible. The staff is not that helpful they are always out of stuff, salt, sweet and low and grilled chicken! The place was empty all the staff was outside on their cell phones nobody in a hurry to assist customers. read more

I just don't see how difficult it is to get an order right... is this honestly what the intelligence level is for the future. The owner clearly doesn't care about his investment or the people buying there. I will make very sure I tell every human soul that asks to never waste their time and money going there. read more

Ok now I like hot stuff. So when I saw that KFC came out with some Nashville Hot Chicken I just had to. I even heard that Kevin Sbraga also had to check it out. He never replied back weather he liked it or not. Well I got some and let me tell you the tenders that I got were good. Pretty fiery also with some good crunch to them. The heat was not a smack you in the mouth type. It is that slow burn that hits you about mid way thru the 2nd tender. By the 4th tender it was up there. Not the Kenny Gilbert's hot but then not many folks beat his yummy fiery chicken. This stuff did stick with you for a minute but quickly calmed it's act after a few minutes. I will probably go back since it is by the house.If I want some real Nashville Hot Chicken I'm heading north to Gilbert's read more

Horrible service. They toook forever. They said 8 minutes and it actually took 23. I also asked for hot sauce and they let me know how much of a burden that was. They need to work on working. read more

Just picked up a 8 piece and this may of been the worst chicken I ever had! I bit into the chicken and cool grease exploded into my mouth. The chicken had no flavor and was kind of rubbery in the middle. Think I will go to Popeyes next time! read more

This place is trash! The customer service is horrible. I spent almost 20 minutes waiting for them to respond in the speaker. I wanted to drive off but this is the food my family wanted. There was one other worker outside walking around talking on his phone. Meanwhile inside there's only two workers actually working they are severely under staff. The cashier was rude!The place is dirty and I honestly think it time to close this location. This KFC lost me and my family's business. read more

If you and your friends start calling your wife 20 piece before going to a SHARKS game. you may get punched in the face. But you'll get fried chicken :) Extra crispy ! read more

Chicken is great, always having me coming back for more especially the family feast whoever makes the chicken when I come through give him/her a raise man or something lol 5/5 keep it up y'all . read more

I have never sat for so long before being greeted by staff at a KFC,or so long for my food. I sat for a good 5 min. While a manager asisted the cashier because she didn't count her drawer correct. And neither even acknowledge my exsistance untill the cashier left and a new cashier came and took my order .. Then I waited another 10 min for my order then by the end I had to settle for no white mean (it wasn't cooked ) and no mashed potatoes (because it wasn't cooked) . I am not sure if it's management or staff but they really need to get someone in there that can get orders together. IAM mostly frustrated that o didn't even exsist untill my order had to be taken 5 min after standing indront of the register. (I was the only one in line ) read more

This has been one of the worst KFC places I have ever been to.... I waited 30 minutes for 2 orders of Chicken wings and biscuits... I was so happy to finally get my food and leave and wouldn't you know it they did not even give me biscuits.... I tried calling for 20 minutes... And the phone line stayed busy..... I do not know who own this KFC but they really need to clean house and get better employees. And pay attention to the customer, after all the customers pays their checks.... I will be taking my biz to Popeyes. I will never recommend anyone to the KFC on DUNN ave in Jax, Fl. read more