I didn't have any major issues at this location. The food was good. However I would suggest a few points of improvement. Hairnets should be properly worn by food handling staff. Floors need to be cleaned regularly. QC needs to tighten up as well. I shouldn't have to go back for the wrong size fries, wrong sauce packets and no straws. Simple things to make the customer happy. Other than that no issues. read more

Chick-fil-A - Dirty bathroom floors after two different visits in 3 days. - Fast Food Near Me - Jacksonville, Florida

Slow. The service is slow. One: the food was slow and two, the customers are slow too. The parking lot is divided with cones everywhere. Cars in front don't pull all the way forward so cars behind them weren't to leave once they got their order. And the staff aren't directing the cars to move all the way forward. read more

Chick-fil-A is Chick-fil-A! But I've never seen one this cute & decorated. They have hanging flowers were a beautiful touch. The food is the amazing staples we've all come to love. I look forward to visiting here again! read more

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This chic fil a is always so busy. Mistakes happen a lot and the wait times are long. This is all due to the volume though. There is talk of building another one just down the street and that will help a lot. My go to is the spicy deluxe with Mac and cheese as a side. The food always hits the spot. read more

Check your items before leaving this location. Seems like things are missing from the bag. They all get one star I've been coming to this place since it open and never had issues with service! so be polite tell him what's missing wait patiently ... And the one star changes to a 2 star sorry I had to drive back for wasting gas!! read more

I visited this location in late afternoon on a Friday and it was very busy outside with a lot of traffic. I finally got a space and the interior dining area was busy as well. I got a large sweet tea which tasted good and had a refill in a comfortable booth seat. read more

Good night Crew is definitely more disorganized than the day Crew but both are lacking. You can sit in the line for a really long time and they will feed every car behind you but skip your car. Sometimes I'm ordering only an ice cream cone sometimes I'm ordering a chicken sandwich. The one time a guy had two ice cream cones in his hand and I was first in line. He delivered it to four cars behind me when I asked where my ice cream cone was he said he'd look into it. Meanwhile, all the other cars behind me are stuck waiting.Or the chicken sandwich which is a common sandwich. It's the only sandwich and they serve served in lane2 in four cars behind me. How's that possible? Did they all order hamburgers? Were they out of chicken and everyone else ordered hamburgers I don't understand. This place is very low. Wouldn't come back again. read more

Been going here since college, always good service and fast. The food is always fresh

So impressed with this set up and the staff! Always so kind and friendly and on point! I've bn here maybe 4x in the past 7 years Always cheerful and efficient Today AMay's and Kaitlyn were outside in the drive thru, smiling and so helpful read more

This Chick-fil-A is doing what Chick-fil-A does. Great experience no complaints and the service was of course top-notch. Chick-fil-A is always reliable when it comes to the food, the service, cleanliness, etc. I don't know why it has such low reviews. I just went to peak breakfast time and it was smooth sailing. They manage the traffic pattern well, although it's different than any other Chick-fil-A traffic pattern I've ever seen. But it works! read more

Chick-fil-A - Me half awake ready to eat this Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

I wanna share the wonderful Christmas gift for me from Chick-fil-A (14020 Lunar Drive), my wallet with a lot of important things inside of it. That day, I accompanied my daughter and her schoolmates to Disney land's candlelight performance and left my wallet in the restroom of Chick-fil-A (14020 Lunar Drive). When I left the restaurant and had head Disney land for more than 2 hours. I found that I lose my wallet. I felt desperate because there were a lot of my personal things there besides money. When I was struggling to call the costmer service and friends, I got a call from a staff, Andrea Ruschell, one of Chick-fil-A's staffs, who told me that they found my wallet and made sure my personal information cautiously. Finally, They mailed my wallet back my home and paid all the mail fee for me. During the holy holiday season, I would like to share the blessed story with you all. This is not only a wonderful gift for me, but also reflect the bright future of our nation under the God. Thank you Chick-fil-A!!!!! read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

Guess I had the vegan special.. paid for a CHICKEN sandwich but no CHICKEN. This is not the first time this location has screwed up my order but it is the worst. Chick fil a in northeast Florida has fallen down. I go to this location and the one in Yulee they have both lost a step. Chick please don't reply I called and they told me ask the next time through and I'll get a free meal. I wasn't born last night. What I would receive it "special sauce" or worse. Can't have ANYTHING nice on the north side of Ghettoville. read more

Chick-fil-A - Should have been a spicy chicken deluxe sandwich. Spicy Chicken Sandwich Deluxe Meal Spicy Chicken Sandwich Deluxe Meal - Fast Food Near Me - Jacksonville, Florida

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Ordered a Cobb salad with nuggets. Got home and salad didn't have any nuggets. Annoying because who is going back? read more

Chick-fil-A - They missed the nuggets - Fast Food Near Me - Jacksonville, Florida

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I usually don't give a review for a fast food chain. But people, and hopefully management, will see this. This won't stop people from going to this Chick-fil-slow but this location is the only, the only, the only CFA where I actually had to wait more than usual. read more

Really great food, as well as helpful, caring service. A clean place to eat, with food options for all ages/diets. 11/10!

I can't begin to tell u how awesome it is to once again be able to eat inside . I ordered my usual bagel for breakfast and it didn't disappoint. It's always awesome @ CFA and the staff are awesome and super efficient read more

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Chick-fil-A is renowned for its exceptional service and delicious chicken sandwiches, and this particular location is no different. Overall, the experience was very positive, and the establishment is situated in a pleasant location. read more

The drive thru is an Absolute disaster area. To be known for a quick drive thru process, they are failing miserably!

My go to and standard for Chick-fil-a. Superior customer service and quality food keep me coming back. Remodeled dining facility and drive thru enhance my satisfaction. read more

Cant say enough about this location. They completely have mastered the art of customer service. The drive thru experience is the best I have ever seen. If there is a long line, no worries it moves in just a few minutes....how so they do that? Its chik fil a magic of course.....or something like that but whoe cares awesome. From the warm smiles, to the fast lines, to the perfect food it's all good. Never do they complaint if you want extra condiments or napkins. Customer happiness is their goal. Thank you chikfila for making my lunch and when I feel bad...having your fabulous chicken noodle soup available...that soup is great when your under the weather. read more

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This store 8s not too bad. Yes, they are busy just like all 4he other stores. The staff is friendly. It took about 15 minutes to get through the line. That is the average time for here- We tried a different drink today- I normally get the frozen lemonade. Today I tried the froze. Strawberry lemonade instead. read more

simply, the worst chick flia. I don't even like Chick-fil-A but the kids do, so I go get them it sometimes but, this particular Chick-fil-A doesn't have parking, and the drive-thru line at this one is ridiculous. If you want to go to a Chick-fil-A that has parking and a great drive thru go to the St Johns Towncenter where the service is great & quick. read more

Never been so disappointed in Chick-Fil-A. Sooooo slow. Not friendly like all the other stores. read more

Hands down the greatest Chick-fil-A. I'm a nurse and frequent breakfast here after work. Literally no Chick-fil-A compare to this one. They have great service every time and are always as quick as they can be! read more

Chick-fil-A on Lunar Drive in Jacksonville is a well managed Chick-fil-A that is very convenient and easy to get in and out when you are on the move. The staff here is very friendly and efficient at keeping everything moving even when they are the most busy. They make everything good here. read more

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Merriam-Webster defines "my pleasure" as a response to someone who has thanked one for doing something to say that one was happy to do it "Thanks for your help." "(It was) My pleasure." Prior to Chick-Fil-A or Chick-Fizzie *as my boy Daym Drops (YouTuber) would say, I'd never used that term or thought to use it. Upon hearing it I'd think, "Does everyone say this?" It's a genuine and authentic sentiment used by all the employees. At this particular location, the best time to come is 6a, which is when they open. I'd advise using the curbside option any other time. Don't get me wrong, you go to Chick-Fil-A for the full experience. However, that lunch rush makes you second guess yourself. So do yourself a favor and pull in for curbside. There's nothing more that needs to be said about the food. I'd just bore you with all the different adjectives that perfectly highlights its award winning menu. So, take a moment, think about breakfast through dinner and input .... here! ... I do have a secret though. If you want the most for your dollar, purchase a kids meal. Hear me out, I'm biased towards nuggets, so if you prefer a sandwich this won't apply to you. Get the 6pc nugget, opt the fry for the Mac n Cheese (whose making this in the back?), instead of a toy get the ice cream treat with strawberries and a Arnold Palmer .. CONGRATULATIONS! #YouveWonLife Chick-Fil-A is the epitome of consistency, if you think otherwise, me no nothing and leave now you must. read more

The UberEats app did not give me the ability to pick a sauce for a 30 count nugget meal (you'd think the store would provide an assortment seeing as none could be requested; preventative measures) so I sent a message to my driver to make sure he asked for at least 4 or 5 BBQ sauces.. this is after I called the store to ensure that it would be in the bag before he arrived giving my name and what was ordered. All of that preemptive planning only to not get my sauces, cold food, and an incorrect beverage. I utilized Uber Eats because I am staying in a hotel and don't have access to a car so what would have been a 5 minute drive to the restaurant would altogether be a 40 minute walk (there and back)... for sauce. Extremely disappointed in both UberEats and Chick-fil-A read more

I usually have the best service at this location and the food is always fresh. Unfortunately today I was in their lunch crowd and the line was moving pretty slowly through drive through. Customer service is great but when I got home my 12 piece nuggets were way over cooked and I was extremely disappointed and the fries were on the skimpy side.Hopefully things will change. Not sure if the oil needed to be changed or what. read more

If you're used to chick-fil-a DON'T COME HERE! The service is incredibly slow. The food was typical but NOT WORTH THE WAIT. Save yourself the time and frustration and go somewhere else. read more

For a quick delicious inexpensive breakfast, I come here maybe 2-3 times a week for the chicken minis. If I was you I don't ever bother with the drive through line. It intimidating . That line is always wrapped around the place. But once inside you'll see that NO ONE WANTS to come in. Perfect for me. Oh Wait So I always called the employees of Chic fil a Angels sent from above, their always soooo super happy. That positive energy is contagious!. If you felt crappy coming there you'll leave happy for no apparent reason lol. read more

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I really hate to give any Chick-Fil-A a not so good rating because it is my favourite fast food chain and they are known for their outstanding customer service. But... here it is... only 2 stars. I've actually had a problem with this Chick-Fil-A since they first opened and here are the reasons: 1) Tiny pieces of chicken on the buns. Always. Compare it to other Chick Fil A locations and you will be able to tell the difference. I can't count the number of times I've opened up my sandwich and had to take it back to the counter and ask for another. It's so common that when I'm at the drive-thru, I always open up my sandwich and look at it before I pull away. 2) They are ALWAYS busy. They do not handle this well at all inside the restaurant. The lines are horribly long and the employees, through friendly, are horribly slow. 3) When dining inside, they are so busy that it takes forever to get a refill on a drink. My husband is polite and will stand in a line for 10 minutes to get a refill. I, however, am rude and will walk right up to the side of the counter to get a refill. Be damned if I'm going to wait 10 minutes for a refill. :D 4) At every other Chick Fil A I have dined in, even if they are busy, they have at least one, if not two, employees walking around the dining area asking if customers need refills and offering to take their trash away for them. They don't do that here. Maybe they need to hire a couple of extra employees? Or since they are ALWAYS extremely busy, perhaps they need to put a couple of extra employees on each shift? Ok... I think those are all the gripes I have. Now for the good things. 1) If you're utilizing the drive-thru, they are super, super fast. The line can be wrapped around the building, but you will not be waiting long. Seems to me they are more concerned about the customers at the drive-thru than the customers inside. I think they need to work on this. 2) The employees are super friendly. They all still say the usual, "My pleasure." 3) The managers are super friendly and always extremely apologetic each time I have to hand then back a chicken sandwich with a puny looking piece of chicken on the bun. As I said in my opening paragraph, Chick Fil A is my favourite fast food establishment. This location is the closest to my home, so even though I have issues here, I won't stop patronizing the place because I absolutely MUST have my Chick Fil A!! Hmmm.... Maybe I should get one of the managers email addresses and send them a copy of this review? Yes... I think I may do just that. read more

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Worse chick-Fil-a in US. 3. Nuggets so small that 3 are size of 1 anywhere else. SLLOW SERVICE!! How are they still open??? read more

Chick-fil-A - Tiny nuggets in uncooked dough. - Fast Food Near Me - Jacksonville, Florida

Service is awful here!!! 35 minutes so far in the drive thru and haven't even made it to the window. This location needs to take lessons from other stores!!! I will never come here again!! I can't even get out of this long mine!! These employees are awful!!! read more

Chick-fil-A - 7:45 am doing nothing!! Now I'm late for work!! I can't get out of this line!! - Fast Food Near Me - Jacksonville, Florida

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Great Service but when it comes to Veterans and deals they don't do that here. Boo..... https://veteran.com/chick-fil-a/#:~:text=Participating%20locations%20usually%20offer%20active,sure%20to%20ask%20before%20ordering. read more

Always fast, always polite, always consistently excellent. Love breakfast there (ask for a bacon egg and cheese buns cut and add a spicy chicken patty *thank me later*). The only draw back to this location is other people. The staff is amazing. The toothless brain dead knuckle dragging patrons on the other hand are infuriating. read more

completely messed up my order. while waiting in the drive through line, the workers were talking shit and making fun of peoples orders. they need to learn how to have better customer service. read more

Good hot and delicious food, not greasy at all. Best Chicken Sandwich ever. Service was excellent even with a huge crowd. The culture was friendly, helpful and comfortable. We will be back soon! read more

Typically Chick-fil-A has the drive-through process figured out! And they are wonderful at it but this location needs some help. I sat in the drive-through for 20 minutes. Not 20 minutes in line (which would be understandable) but 20 minutes at the window waiting for my order to come through and the only thing I ordered was a bottle of water and a chicken sandwich. Nothing special. You guys need to work on this. Do you have a whole line of people that are getting angrier and angrier while y'all are chatting out the window and not serving food. read more

This location is wonderful. Going through town, stopped in and grabbed food for the family. Happened to lay my keys/wallet down in the restroom. Didn't realize it until over an hour down the road. Less than a week later I received a UPS package with my keys & wallet! All praise to God's chicken company! Thank you!!! read more

Chick-fil-A - Lost keys - Fast Food Near Me - Jacksonville, Florida

*****Dont spend money where you are not wanted.***** June 8, 2019 @ 10:50pm Im home, suffering from pneumonia and my son is a fish so we decided to take a ride to fernandina bch, fl. Just to get him out the house and i can just sit in the car and enjoy the ride. Chick-fil-A has the best chicken noodle soup and i love it with crackers, salt n peppers. So the store closes at 11:00pm and we have 10 minutes to place our order before they close. I order a soup n sandwich combo with cherry coke and a chicken tender combo 4 ct for my son. I also order a large lemonade and 3 cookies for everyone can have one cookie a pc. I get my order to relieve that the order taker ordered my 13 yr old son a 4 ct kids meal. I explained that this order was wrong, my 13yr old son was ordered a 4 pc tender so i had to pay an up charge. I paid it and started passing out the food to my son and I. I've always recvd great service from this establishment, so to find that my food including my son's food was cold and not hot, i decided to call them back to let them know but here's the issue: i only get there voicemail for the store and the catering line so i leave a vm complaing about my food. I called 904-757-1430, a couple days later and still get there vm, so i leave messages yet again. Still no reply back, look how many times i call them and still no reply back. So, on june 14, I was happy when Kyle answered the phone from the store. I explained to Kyle how unprofessional it is to allow the calls to go to vm and the store not check the messages and do callback. He apologized and I was ok with them replacing my order. But here is the kicker, I called to verify that i had a replacement order in computer, but that order was for a sandwich only so Klye either lied to me or that was someone else with my last name order. Now that i sent someone to get my order, supervisor Khaljd gets rude with my person who is there to pick up my order. She's telling him that store policy is that food cant be replaced after a certain amount of time. Nevermind that I've been calling and leaving messages for a whole week. She also states that she will have Kyle call at 4:00 pm when he begin work. As you see no one calls at 4:00pm, i end up calling around 5pm so they can tell me Kyles' there but he is busy. I replied that if i were white, he would make time. In now thinking that they have no time for me but i can spend my money there and thats it. read more