Ummmm, did ya'll take the middle out of my wrap? It's not big! Just call it a wrap combo! Whew chil'e And this is why I stick to what I like! This is basically a partial Zensational salad with a small fry and a cup of ice with a splash of Dr. pepper. Don't get me wrong it was good, but I feel like they played in my face with this one! Next time no Ice which I very rarely drink sodas, I'm a water or wine type of woman! Service, I can't knock it, but I forgot to ask for ketchup and I wasn't offered it either! read more

Zaxbys - Big wrap combo? Nothing is big about this! - Chicken Wings Near Me - Jacksonville, Florida

First time visiting Zaxbys. The people at my hotel said it was a fast food spot I could walk to so off I went. I wanted to try a few things so I went with the kids two piece tenders that came with fries and a drink, cheese curds, and fried cheesecake. Each item came with its own sauce. I love a good condiment so that was much appreciated. The fried cheesecake is so good! It was my favorite thing I tried and the strawberry dipping sauce just hit! The cheese curds were fried just right. They were melty and delicious and the ranch was the perfect condiment. The kids meal contained two tenders and small fries. The tenders were crispy and I really liked the Zaxbys sauce, it reminded me of Raising Canes but better. Canes doesn't offer anything but chicken and fries. I loved the side and dessert offerings here. I also am a big fan of the Coke freestyle machine. I was very happy to get my vanilla Diet Coke. If I could eat more I would have loved to try the fried pickles and cookie butter milkshake! read more

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On 6-25-26, I went through the drive thru @ the new Zaxbys on Dunn Ave and purchased the Chicken Finger Plate which was to be my supper. However, after getting home, I discovered that the chicken fingers were overcooked ... fried too, too hard ... and were hard as rocks ... all 5 of them. I was so very disappointed. And ... because I paid for them I suffered and ate them almost losing teeth in doing so because they were so tough. Needless to say I did not enjoy this meal. In fact, these chicken fingers should not have been sold in this condition at all. I really want to like Zaxbys and appreciate the additional food option on Dunn Ave. However, I am afraid to give them another try as this meal was not cheap. It's right up there with the cost of gas. Regards. read more

Terrible quality and the flavoring is funky. The service was pretty quick but you definitely don't feel great at all after eating this food.

This Zaxby's location was close to the airport. My thought was, arrive a little early, and have dinner outside the airport in hopes of saving some money. Because we all know airport food is expensive. I ordered a salad with grilled chicken. The salad was huge! The ingredients were fresh and the chicken was hot and deliscious. I most definitely got my money's worth. I enjoyed everything on the salad. I couldn't finish it, but I came pretty close. The staff were friendly and I waited about 7-8 minutes for my food. I drank water, trying to save money again and be healthier as well. The restrooms were clean. I would stop here again for a pre airport meal! read more

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I don't really like anything at zaxbys but the fries and bread I always get extra seasoning but it's too good read more

Zaxbys - Basket of Texas Toast Crinkle Fries - Large - Chicken Wings Near Me - Jacksonville, Florida

I absolutely hated that wait time like why make me wait 35 minutes just for some food like I came to get it to be hot not as cold as a frozen TV dinner read more

So tired of places not caring enough to fix my food correctly. The price of everything is skyrocketing, yet they don't take the care to ensure your order is correct. My Zalad which isn't cheap was missing three of the main ingredients. Of course I don't realize this until I get home with it and I got ot late so can't go back. Zaxbys, like most if not all of these other fast food places just don't have people that care. If they dont change their ways, they will run out of customers. If this was the first or second or even the third time you could chalk it up to a one off mistake. It's a pattern of behavior that is not acceptable. I cannot receive Zaxbys. Besides being extremely slow, not bringing your food out for curbside orders...even disabled people they leave sitting outside with no communication. They are just a terrible place. Good luck if you go. read more

Zaxbys - Cobb Zalad missing half the ingredients - Chicken Wings Near Me - Jacksonville, Florida

Great customer service. Restaurant inside was very clean and restrooms. Ordered the grilled chicken sandwich, pretty tasty for fast food. Would def order here again read more

Sorry to say wasn't a good experience, I ordered three different things and asked for the sauces for each, when I got to my destination none of the sauces were in the bag. Food was hot and fresh but I would have enjoyed it more with the sauces. read more

Probably the worst zaxbys I have ever ordered from. 9.5/10 times I order food it's either missing items, they give me the smallest portion of soggy unseasoned fries, and/or soggy toast. The food I get isn't even close to worth paying for. I'm sorry yall hate your job there but don't make it everyone else's problem. read more

Zaxbys - Chicken Finger Plate - 4 Fingerz - Chicken Wings Near Me - Jacksonville, Florida

good for what it is! chicken was crispy, fried pickles were amazing, service was fast! soda machine was broken which got minus points. read more

Zaxbys - two Big Zax Snak Meals with Fried Pickles - Chicken Wings Near Me - Jacksonville, Florida

The food was disappointing, and disgusting! They gave me naked wings , when I ordered Wings with Wimpy Sauce . Then i didn't get no dipping sauce such as ranch , Zax sauce, not even ketchup. Disgrace ! Order double fries didn't get that either . The only reason why they get 2 stars because of the ice ! Never again read more

Zaxbys - 6 piece chicken tenders - Chicken Wings Near Me - Jacksonville, Florida

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Once again I'm disappointed. Curbside pick up only to reach my destination and my order was incomplete. Went back explained my situation, manager couldn't care less. The food was thrown in the box. Reached my destination only to discover hair in my fries! I'm Finished with this location!! read more

We decided to do a take out here since it was always busy whenever we passed by! The chicken was really dry! We had the boneless chicken wings and it was really small and dry! read more

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I am usually happy with the service here this time was horrible I got the new zansation salad and if all things the egg rolls were burnt to a crisp I did order xtra egg rolls was told they all looked like that I told the girl it must be an oil problem then I was informed that they had filtered the oil that morning filtering and changing are two different things read more

Zaxbys - Egg rolls - Chicken Wings Near Me - Jacksonville, Florida

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The drive-through was crazy so we went inside.. It was a little dark inside, but that's OK. We actually got the shrimp and fries which I never get. That's what PoPs wanted though. It was actually pretty good. The batter was good and it was hot and fresh. Really shocked. No issues. Maybe could've been a little cleaner inside. Also the drink drink machine was down for service, but they were trying to fix it. read more

I don't care if this place was busy on a Friday night. The management is horrible! The service is worse... ordered app order and after an hour of waiting for our food we tried canceling only to find we can't cancel the app order. They told us that door dash orders go out before app orders!! Oh no pumpkin that's not how this works. Bless y'all's heart you need to get your acts together!! read more

We got a large catering order. We got all of the items. Kind of difficult that the dressings came separate from the items. I'm not sure if this location test tastes their food, but one of our salads came with a bite size chunk taken out of the toast. I do not think they should do this anymore. This was a large hinderance to eating the food. read more

Zaxbys - Cobb salad that came with a bite taken out of the toast... - Chicken Wings Near Me - Jacksonville, Florida

Lady proceeded to get my food mixed up with someone else they opened all over the to go box and was Handsy with my food usually a good place to order but today was awful Robyn R was our cashier and I'm not sure why she thought it was acceptable to open up the boxes and touch over the food and as well as the other customers read more

I love Zaxby's Zalads. They have new Zenzation Zalads that are 600 calories with the dressing. The same great taste with less calories. The lines are usually long which is a good sign that the food is good. The salads are normally fresh. This time I had a few pieces of lettuce was a little discolored. But is was not too much to pull out. The lines are long but usually move pretty fast. They have a great catering menu is you are having a party or get together. read more

I always get the wings n things and I'm never disappointed. Yummy food, fairly quick service, and this location in particular had very friendly and fun staff. The manager was really funny. Definitely one of the better zaxby locations I've been to! read more

Zaxbys - Eco friendly cups - Chicken Wings Near Me - Jacksonville, Florida

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Terrible service. We ordered a fry (and only a large fry) and it took 20 minutes to get our food. If you want to wait 20 minutes for a large fry, this is the place for you. The food was only half good too. Not worth it, and it smelled like weed. Go to Chick-Fil-A. read more

Zaxbys - Chicken Wings Near Me - Jacksonville, Florida

Disclaimer: This review is based off this location only and does not represent the corporation Part of me wants to make this sound better than what I'm going to write but after several visits .. I can only speak my truth. This location has been, as they say, Consistently Inconsistent! Don't get me wrong, the food is good but it's been much better. You're more likely to get .. meh with a side of humph. Before writing this, I checked other reviews over the past year and it's the same ol sad song. Here's what they've been great at : - Long lines that doesn't equal fresh, straight out of the grease food that'll burn the roof of your mouth - Burnt toast - Soggy toast - Quality Control.. Sh'medium strips?! Not sure whose prepping the food on a daily but it varies on mood - Customer Service has ACTUALLY been fantastic! All of these things could be contributing factors to the stress of the pandemic. Prior to, they were slinging out meals left and right leaving customers happy and full! I still believe in this location, which is why I've given them chances to improve. To be fair, they aren't all that bad but again, I know they have higher standards .. I would know because I helped open this location. If you're wanting a hot, satisfying meal and service with a smile, visit the other locations around town, because you're getting one out of the three here. COVID guidelines: Masks are not enforced but encouraged read more

It's a southern thing I guess, decent flavor but I d personally go for Canes to be more fresh and KFC when fresh has better flavor. While here we tried it at least 4 times and just not impressed. I'd give them 2.5 stars and only with the Zaxbys sauce. The strips were inconsistent in size and mostly lacking crispness, usually get that with being in the box too long, for me right out of the drive thru. I'll take Popeyes spicy chicken sandwich any day over this and Canes strips. read more

Question of the Day: Zaxby's or Chick-Fil-A? Sounds simple doesn't it, but this can be quite a difficult decision for some. So I'll give my 2cents on why I choose Zaxby's: 1. Better tasting chicken! 2. Zax Sauce .........Yummmmy 3. Seasoned fries over Waffle fries 4. That buttery Texas Toast 5. Peach flavored Fanta from that awesome Coke machine, which you can serve yourself Honorable Mention: Open on Sunday's, and you can even order ahead using the Zaxby's app. Choose Wisely! Stay Yelping my friends. read more

Zaxbys - Chicken Wings Near Me - Jacksonville, Florida

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We've had a love-hate relationship with Zaxby's since the very beginning. You see, we prefer crispy french fries to floppy french fries, and it absolutely amazes me that not once, even when we have always requested extra crispy french fries, were the french fries actually crispy. I don't know what the kitchen is like, but it's almost as if the cooks have no control over cooking and it's all automated somehow. However, floppy french fries is pretty much an issue at all Zaxby's locations, so at least you know what you're going to get and consistency is typically something that customers appreciate with businesses that have multiple locations. With that said, my spouse and I visited this location for the last time this past Sunday. We placed an order through their app for curbside pickup, picked up our food and after returning home realized it was not as expected. In fact, competing with McDonald's for the carelessness of fulfilling a customer order correctly, is this location that somehow couldn't bother training their employees to make sure salad dressing was included with their famous Zalads. And today, it's the Saturday following so exactly one week later and I still don't have my money back, but it's not for lack of trying. It feels like Zaxby's has put up a barrier to resolving this issue with every escalation. What have I done in an attempt to resolve this issue? Well, initially I reached out directly to Zaxby's customer service via Twitter because the restaurant was incredibly busy when we visited and I didn't want to call in the midst of a rush and after spending the time, money and effort going to Zaxby's for our food, we were in a position that we had to go someplace else to eat and the hungry monster was growing. I grew up in family-owned and operated restaurants, have worked in and trained staff in restaurants for the early part of my career, so I try to avoid calling restaurants during busy meal periods Just out of respect. During that initial request I asked to speak with the franchise owner or a regional manager, a request that to this day has been promised over and over, yet not been fulfilled. I've spent some time every single day since trying to get my refund without having to physically drive back to the location, as well as to discuss the challenges with my order to a member of leadership so that they can revel in their failure and flap their lips with endless meaningless apologies. I've reached out to Zaxby's through their social media representatives, and that has not resulted in resolution. I reached out to Zaxby's customer service by telephone. A very nice representative named Jessica has been trying to assist me, although the last I heard from her she promised to call from a corporate consultant sometime yesterday and the corporate consultant clearly didn't get the memo. It seems that she really wants to help, but the leadership at Zaxby's have completely left her powerless to be able to do anything. I've reached out to and made contact with Michelle Morgan, their Chief People Person, and although I'm certain she passed my information along for someone to take action, I'm pretty confident that she didn't do anything to close the loop because I didn't hear anything back from her nor receive a resolution yet. It kind of feels like Zaxby's corporate has little to no ability to resolve any problem at the restaurant level, but I currently have no other choice but to continue following up in the best manner that I know how until I am made whole. So, I did call the restaurant today to see if the operations manager might happen to be there. They were not, but I was surprised to be told that the operations manager was on vacation for a week, something which the general manager, Gerald, didn't mention. I did message Gerald asking him if he knew when the operations manager would return from her vacation. Although he told me that he likes to take care of customer issues in his off time, he was apparently off work for a couple days earlier this week and didn't respond to my text message returning his call from Monday. And I doubt that I will hear back from the message I sent today until he returns to work, so I'm honestly glad he's taking some time for his personal life, but it sucks being a customer of this location. Still unresolved, but this is a pretty good example of how completely ineffective leadership can lose a customer permanently. Too bad I'm now having to try to escalate to the BBB and sharing the experience. If only Zaxby's had an opportunity to fix this right? read more

Super friendly and helpful staff. Good vibes. Fun decor. Fast service. Delicious! Cleanliness: 4/5

Oh my gosh. Worse place to eat ever. They took our order wrong and gave us the wrong drink. Please check your orders before driving off.

I love going to a Zaxbys when I go out of town because we don't have them down in south Florida. I order my usual go to, Wings N Things with a Zax sauce and the new spicy Zax sauce with a drink. As I was closing my lid on my styrofoam cup the cup broke, I proceeded to ask Rory if I could have another cup because it broke in half she gave me a look and then tried to see if I was lying to see if she would give me a cup (like why would I need to lie, I'm dining in). Then I got my order sat down and opened my meal and noticed I got a ranch and Zax sauce so I went to trade my ranch for the spicy Zax sauce, I told Kayla what happen she snatched the ranch out of my hand and gave me my sauce. Clearly the hospitality industry isn't for Rory or Kayla. Chick Fil A still remains undefeated in customer service. read more

Always yummy and the drive thru staff is always friendly. Even when they are busy they get people through pretty quickly. I recommend this Zaxby's for sure! read more

The food is always good and the service great, but the service manager on the floor ( Michael) makes the whole experience worth while .

Whoever was working at Zaxbys on Oct 3rd.. their staff was literally so rude. I ordered a tea and I asked for ice bc the tea was super hot, so I just wanted some ice.. and the guy just like stared at me like I was an idiot and then he told the girl working behind him and she also looked at me like I was stupid.. then instead of just giving me a cup of Ice they gave me two small cups of ice so I had to pour the drink I ordered out. Like it's not that hard or crazy for someone to want the drink they paid for and waited in like for 30 minutes to be cold. read more

The drive through was busy but extremely fast. This is a RARE THING for Zaxby's. The boneless wings were very saucy. A plus! The Zaxby's club sandwich was dank as always and the fries were perfect. This was the perfect Cheat meal for this weekend! Loveeeee their honey mustard too ! read more

I ordered on the app, which said there was a 40 minute wait. I chose a pickup up time 55 minutes later. When I got to the restaurant, my order wasn't ready. The girl at the counter was snotty when I asked how long it would be. She said a few minutes. It took 15. On top of that, they are not enforcing the mask mandate. Stay away from this location! read more

I go to every Zaxby's I can when traveling as I don't have them where I live, so I've seen a lot of good and a lot of bad Zaxby's. THIS is a good Zaxby's. Thank you guys for making our food fresh the first time, thank you guys for being friendly, personable and courteous.. Our food was delicious, the staff was friendly and smiling, and the restaurant was clean. We can't ask for much more. OH, and the cream soda was actually loaded into the machine!!! I've been to the past 3 Zaxby's and they all were out of cream soda. Keep up the quality work guys, it shows. read more

Zaxbys - Chicken Wings Near Me - Jacksonville, Florida

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This place needs a refresher. As soon as you walk-in the floor is unsafe, slippery with a slimy feel. The tables were not clean and I had to yell across the room to ask for someone to clean a table for my family and I. I ordered a Caesar salad with no bacon and no chicken. I barely had any cheese on the salad. It was rectified! My husband and son ordered the boneless chicken and they were not a fan, my daughter enjoyed her chicken sandwich. I'm glad we were only passing through this state and I would never partake in this establishment again. Oh!!! I can't forgot to mention the nasty bathroom. Yikes! Sorry no pictures this time:/ read more

My husband & I came in to try the new spicy chicken sandwich! After waiting a very long time, we bit into our sandwiches, they weren't done & cold! He & I brought it to the managers attention! She was very rude! She seemed to be new, obnoxious & weirdly sarcastic! How I figured she had to be new was that she asked one of the chicken cooks how to process a refund! She seemed confused and didn't know what she was doing!!! The ONLY reason I asked for a refund was she was talking loud & disrespectful to me as a customer! I had to ask her to lower her voice towards me! She very was argumentative, she lost my trust when she told me that her drive thru was basically more important than our order because the drive thru was too long! Just as I advised her that wasn't going to change one way or another! It's always long! We just wanted hot food!!! We waited for over 15mins for our food & there was no one waiting inside but us! to still receive no love in my food was a great disappointment! The salads I can see being cold, except the fried chicken on top of one of them, it's usually warm! But after me sharing our food was cold! in one of our combo boxes there was a few fries and she did not try and make me feel valued as a paying customer! She kept saying she was sorry but didn't ask nor try to make our experience better! A Manager job is to make sure your experience is a GREAT one!!! That was not the case! read more

Zaxbys - Receipt of cold food purchase - Chicken Wings Near Me - Jacksonville, Florida

My family and I drove up thinking we were going to wait long for our order since they were busy in the drive thru and inside. They were actually pretty quick getting everyone taken care of. The staff was really friendly. We chuckled at the way the gentleman called out our name for our order. Mr. Michael AKA "Uncle Zaby's" was very courteous and would check on us frequently and interacted with our little one. Even brought him some crackers from the back. Nice place. read more

Zaxby's is my 2nd favorite chicken quick order spot. This location has improved greatly in the area of customer service. They keep the drive-thru moving even during lunch and dinner hour. That's big seeing as I usually use the drive-thru. read more

Zaxbys - Zaxby's 6-finger meal. - Chicken Wings Near Me - Jacksonville, Florida