I placed an online pickup order for a gluten free ham sub. I specifically checked "no pickle spear" while placing the order. (My daughter hates pickle.) The cost was $10.99 (gf bun surchage). My daughter was disappointed when she opened the sub and there was a pickle spear that got juices on half of the sub. She ate the half that didn't get the pickle juice, but the bun on the other half had absorbed the pickle juice flavor. I was irritated because I had said no pickle so our order was inaccurate. Many things I could just pick off and that would be that. But pickle juice is very strong and you can't just get rid of it. This was our first time trying Firehouse subs. I went back to my order and choose the "report a problem" option. I put in that my order was wrong as the issue. It offered me 1,100 points as a consolation and asked if I wanted to accept it. I went to their menu to see what 1,100 points would get - if it would have been half of the price of a medium sub I would have said yes! That would be fair. A medium sub is actually 12,000 points! So 1,100 is pretty measly. Heck, the lowest point item is a brownie or cookie for 4,000. So they basically offered me 1/4 of a cookie for my trouble. That's almost offensive. So I said no and escalated it. I did receive a response quickly. However, the response was vague and full of lip service. (Screenshot below.) I wasn't sure what to expect to happen next. I interpreted it as they would have someone contact me. After waiting 8 days and hearing nothing, I reached back out. I let them know I was disappointed that I hadn't heard anything. They gave me a similar (almost identical!), unhelpful response. I can't believe it's taken me this much effort to get fair compensation for an order that was incorrect. If they would have offered me 6,000 points at the very start I would have taken it. I'll never eat at Firehouse again based on the poor service. Mistakes I can understand. Not being willing to make it right is what frustrates me. At this point, I'm now not just angry about the lunch that my daughter couldn't eat all of but also angry about the about of time I've spent. At this point I think my only option is to go through the dispute process with my credit card company since Firehouse refuses to offer me acceptable compensation for their error. read more

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Ordered a Steak sub... The worst I have ever had... The bun was so soggy I had too through it away... the meat was ok nothing special... no cheese to speak of Service was ok... Will not be back... read more

Horrific service at Firehouse Subs in Gahanna. I don't think there is any reason why the service should be so bad. I went here on a Wednesday and there were three people working. I realized after I made my order that I wanted to sign up for the rewards program, I asked if I could get points for my order that night and was told no. I then go on the app and realize you can so I asked for a receipt. It took them 10 minutes to figure out how to get me a copy of my receipt. I was there for over 30 minutes waiting for my food to be made which was a small sandwich that should not have taken that long. If you're going here, they prioritize the drive through which I can't imagine being any better. The place is run by teenagers and they're clueless on customer service. I don't recommend this location. I'll be back to Firehouse subs just not in Gahanna. read more

Try telling the young kids to speak in English not, mumbling and treat people with respect, won't be back ever.

I have been visiting this location for the past 5 weeks, as I've been in the area for work, and the staff is super friendly! The sandwiches are always delicious! Today was my last time visiting and the staff placed two cookies in my bag that I didn't not expect! It's those little things that count and sets places apart, thank you!! read more

We don't have a Firehouse Subs near me, so I got in the car and drove the ten minutes north on the highway to reach the nearest one. I've been so disappointed with everyone else's subs (Penn Station, Jersey Mike's, the pizza franchises), I thought what do I have to lose? I am happy I did though! Though it's a little bit on the expensive side ($15), I got the XL Hook & Ladder and, boy, it was very good! So loaded with toppings (unlike most other places), it definitely filled me up and not just with a lot of veggies- there was a ton of meat! I also liked the attention I got from the sufficiently staffed, clean, and well-appointed restaurant. I will return. read more

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UNBELIEVABLY slow service 6 people working and it takes 25 minutes for 1 sandwich. Seemed like no one was in charge Most workers were in the back room. Ice machine went unfilled despite numerous customers asking for ice telling them it was empty Owner an GM (If there is one) should be HIGHLY PISSED and clean house These kids are running a once great restaurant into the ground read more

Firehouse Subs - the interior of a fast food restaurant - Sandwiches Near Me - Gahanna, Ohio

whoever made my sandwich completely did not read what i requested on the website. why make the customer fill out all the information if the food worker is not going to read it. she gave me a pre-made tuna sandwhich. i asked for no cheese, they was cheese on it, i asked for black olives there were no black olives, i asked for salt and pepper there was no salt or pepper added, i asked for green peppers there were no green peppers add. for premium prices the is terrible customer service. you can't call the business it goes straight vm or they will not answer. had to report on firehouse website. the company will not let you talk to anyone. read more

Firehouse has never been my first choice of sub places, but I was pleasantly surprised this time. I've been to other locations, once or twice. The subs are good, but they always seemed small, overpriced, and with slowwwwww service. This time, the size and price seemed reasonable (though the service was still slow.) Compared to, say, Jersey Mike's or Grinders, both doing similar hot subs, it seems like orders take forever. But, they've changed either their sizes or prices, because the value ratio is better than I remember. I got a large "New-York-whatever-their-cutesy-name-is," basically pastrami and brisket, with mustard and provolone. I should have added veggies, but it was good bread with tasty, tender meat. Plenty of it, but also room for something semi-healthy, so next time I will add tomatoes, lettuce, etc. It's plenty big. I also tried their chili, again a little overpriced but good quality and an okay portion. Thick, heavily seasoned (but not spicy,) lots of meat and beans. Sweetie got broccoli cheese soup and the bacon turkey ranch. She and Baby K shared. The place was clean, parking is decent. Still not my favorite, but I won't resist going back. read more

Firehouse Subs - New Yorker - Sandwiches Near Me - Gahanna, Ohio

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First time here at this store. It is essentially across from Gahanna Lincoln. We ordered a New York steamer. Nicely packaged in a recyclable container, it came with a crisp dill pickle spear and lots of napkins. The real surprise came with the first bite....ahhhhhh smoked meat. It was a third of the price of a sub we had in Salt Lake, with 5 times the meat and 100 times the enjoyment. With a few chips and a little homemade fruit salad, one sub easily fed two. I can see me getting a sub or two on the way to the airport. Fast, friendly and efficient service. I wish they were closer but the quality is good enough to go out of my way. Certainly not the usual chain subs. This is more like a specialty deli sub without the price. read more

Firehouse Subs - Medium New York steamer on wheat. Yum. Is the ruben next? - Sandwiches Near Me - Gahanna, Ohio

I ordered 3 subs and my sub was sent with half the top bun missing. So, somehow, a mouse got in there and ate it, the Uber driver got hungry on their way to my house, or they just forgot to put it back on. read more

Firehouse Subs - Where's the bun??? Delivered to me like like this. - Sandwiches Near Me - Gahanna, Ohio

The food is good when they give you the right order or make the correct sandwich. But the service has been disappointing the past two times that I visited this location. Tried to help the folks behind the counter to give the folks a better ambiance and let them know there was a football game on, instead of watch a murder mystery. But I was politely ignored. Last time I will be visiting this location. read more

To be honest, if you dine in it's a solid 3 stars as the ambiance is rather drab but the carryout is usually a 3.5 star experience. It's not a speedy in and out experience, presumably because they steam the meat but it still feels slower than expected. They have an ok menu size but not overflowing with options. I usually stick with the club and call it a day since most of the other subs are super high in calories. For Gahanna sub options, it's a decent option but not "the best I've ever had" sandwich. read more

Firehouse Subs - Medium Club on a Sub - Sandwiches Near Me - Gahanna, Ohio

Our group of 3 walked in 2 hours and 10 minutes before closing time, all the chairs were up on the tables so no one could sit down as if they were closing in 3 minutes. We tried to order and just take it to go but were told they're out of meat for both the meatball and steak and cheese and their soda machine was broken. It was clear they weren't interested in serving anyone. No idea how that happens. Can't see myself going back to this location. Have enjoyed other firehouse locations in the past. read more

First time at this establishment. Service was top notch, greeted immediately upon entering by all the staff and given personal options about there produce. We eventually settled on the cheese steak and the brisket 8" subs. Steak tasted awesome but was lacking in heartiness. Brisket was a little on the fatty side, it to lacked heartiness but tasted superb. All in all with the cleanliness, excellent service by the staff, and the taste of the over subs, I would definitely recommend a stop into the restaurant if your in the neighborhood. -San read more

Best subs in town hands down !!! I always call ahead..10 minutes later I'm in and out .also, there chocolate chip cookies are to die for .!!! read more

Lady with red hair just yells at everyone working! So rude! I have been to this place many times all she does is yell. Its hard to good help this day. She might want to consider being nicer to the staff read more

My only complaint is the distance to drive to one. I love Firehouse Subs. Clean place, my favorite is the brisket. They help first responders with life saving tools, resources and support. Not much else I can say. You either love it or you don't. read more

Firehouse Subs - Sandwiches Near Me - Gahanna, Ohio

Wow! This is the best firehouse subs I've been to! I got the turkey bacon ranch sandwich and it was delicious!! My partner got the firehouse meatball and said this is his new favorite place! Alexandria helped us at the register with a good attitude and a smile! read more

Firehouse Subs - Medium drink and part of the restaurant - Sandwiches Near Me - Gahanna, Ohio

I guess when you try a new place, you should either go with someone who's been there before or tell them it's your first time there. I ordered a steak and cheese. He asked me what size. I thought he was talking about the drink, so I said small. After waiting 15 minutes, the picture below is what I received. It looks very different from the picture on their menu sign. If I do go back, I will make sure I don't order a small. read more

Firehouse Subs - Sandwiches Near Me - Gahanna, Ohio

Been to this location 1 time. The sandwiches we got were very tasty. I had one issue, I clearly said NO tomato on mine, and after my first bite I found 2 big huge ones in it. Other than that it was a good visit. Would def return again. read more

Firehouse Subs - Sandwiches Near Me - Gahanna, Ohio

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The Gahanna location has the worst service. I placed my first and only order and will not be going back. The employees have no sense of urgency and could care less if orders are correct. They served us chili that looked like it was at least two days old and half filled the cup. My sons sandwich bun was so hard he could not eat his meal. The manager needs to spend more time emphasizing what good customer service looks to his employees. read more

This place is always on point. Customer service is always stellar and the subs are the best in town. Thanks guys!!

I enjoy the clean fresh food and timely service All health precautions are being used.

Ordering online was easy, pick-up window was easy, got home and was missing items from our meal. I called and was only given the option to either come back and pick it up, or they could put my name on a board in the back for the next visit. I said I would not be back. The guy said, "Okay, have a good night" and hung up. read more

Good subs- the small New York Steamer and Smoked Turkey Breast. Would eat here again.

Ordering online is a breeze. The pick up window is convenient, the staff are friendly. But my meal was incorrect. Specially selected no mustard and no tomato because that knows how to ruin a good bite. I added a few other condiments but I'm not sure they made it on this sub due to the overwhelming amount of mustard. read more

I love the cheddar brisket subs!!! So moist and cheesy!! Wishing I had one right now!!!

I'm not a huge fan of Firehouse Subs, and it usually takes me going once a year to remind me of this, but thanks to Yelp, I'll forever have my last experience documented. Now, it's not the worst sub place I've ever been to, but in my opinion, it's only a notch above Subway. They even have the same 'bacon' strips that are thinner than a sheet of paper. I went with the Club this most recent time, and the toppings only took up about half of the 12" sub which rang up at $9 and a whopping 1500 calories. Damn. Expensive and terrible for you? I actually didn't feel too hot afterward, but maybe that's due to one of the hot sauces I experimented with. To me, Firehouse comes off as a confusing concept. I don't really get what's there to set them apart from a Subway (cheap, low cal), Jersey Mike's (fresh ingredients), or Penn Station (hot subs on sourdough). So what's Firehouse subs shtick? Hot sauces? It's ridiculous, because they just throw out a bunch of random hot sauces out there and expect it to make the sandwich better, but it's not like they're pairing it with the subs. I love hot sauce on my Italian subs thanks to Nardelli's on the East coast, but they use one sauce, and they know what it's good on. Anyway, this particular location isn't much different from the others minus the fact that it's on an incredibly busy intersection in Gahanna, and you're right across the street from all the Gahanna Lincoln kids getting lunch, so beware. There's a Jersey Mike's and a Penn Station up the street, not to mention Jordan's Deli. I'd recommend those first. read more

I visited Firehouse Subs for the first time ever because I saw a commercial for their new cajun chicken sandwich. There was one couple ahead of me but the place what not very busy. I thought that the layout of the store was nice and the person who waited on me was nice enough but the food was just okay for me. There are a lot of places to choose in Gahanna and I'm not sure that I will return to Firehouse Subs, as I have had better subs at Subway. read more

I went back to try them again, something I always try to do before I write off a place. I love firehouse subs but this place is a wreck. I was under the impression that management cares here but it turns out they couldn't possibly since nothing ever gets fixed. . My second time around there were so many issues that my food (even though I was 10 mins late to pick up) wasn't even made yet. When we finally got our food 20 mins later is was cold, soggy, and dried out beyond belief. I felt bad for the girl working behind the counter. She was so frazzled and stressed out since her crew wasn't working. The drive threw had a woman waiting for 20mins because they forgot they made her food and left it on the counter. There was this couple who got one sub and then (he ate it while his wife waited) waited 20mins since they forgot to make the other one. This place needs some SERIOUS TLC!!!! read more

Wow. I'm not sure what's not to like here. Had a very positive experience. Today is Labor Day and the place was PACKED. Kinda surreal. If all the negative reviews here are correct...why are SO many people in this place? If anything, they need more space! I ordered the Firehouse Meatball sub on wheat and it was DIVINE. Spicy marinara-oh ever so slightly, the amount of melted provolone was perfect (not dripping with it) and loved the fact that the bread was custom-engineered to HOLD the meatballs while devouring. It was steaming hot--the right temp for digging in. Husband got the "Engineer"--fully involved--and he made it disappear in record time. Service was fine, especially considering how crowded it was. I dunno, maybe I have a soft spot cuz my Dad was a Firefighter for 32 years of his life. Nah. It was really good and I will definitely go back! read more

First time customer and Wow! it was awesome! The employees were amazing and the food was incredible. The facility was clean, well kept, and the bathroom was immaculate. Only downside is the high price- you get what you pay for! read more

Meh. Perhaps the firemen who founded this concept should have gotten into carpentry or house painting, as a side job, instead of the restaurant business. Nothing against firemen, who are complete badasses, but this concept doesn't really deliver, in my opinion. With all the options available to me, I'm not likely to eat here again. read more

Delicious every time! Friendly staff and good service. We will be back. Nothing else to say, but Yelp says my review is too short, so here's a little more. read more

I have been here several times and my work orders food from here as well. Their food always tastes great. My kids & husband love their subs as well. I love the little fireman hats that some with the kids meals (my kids love them too). I can see how someone said parking can be a challenge if they are busy. There really isn't a lot of parking lot spaces. read more

Sandwiches were delicious! I had the Ladder with turkey and ham, and asked that Italian dressing be added. That was tasty. My fiance had the turkey and bacon and his tasted delicious too! We'll go back. read more

Alexis and Joe were great!!!! Placed an order for work and they arrived early and made sure everything was perfect for us! We will definitely be using them again!!! read more

I don't remember his name but there was this lightskinned feller there and he made me the best damn sammich I lve ever ingested. Now I can't remember his name it was either Milo or Melo, something like that but dammit can that boy dance read more

The service i received here was deplorable. I couldn't believe what was happening. I walked in on a Sunday afternoon to 2 employees who didn't greet me or acknoledge i was there because they were too busy watching whatever football game was on the TV. I was the only customer in the store. I was able to take their pictures without them even noticing because they were ignoring me! I will never be back. See photos. read more

Firehouse Subs - Too busy watching TV to greet or service me - Sandwiches Near Me - Gahanna, Ohio

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