The store is pretty standard in appearance and cleanliness and my last trip was not bad. but the service this time, especially what seemed to be the manager, was horrible. I ordered a buy one get one for pickup and the order was missing half of my food. The cashier was quick to try and see what was missing but he came in front of her and said first, to the cashier "you need to confirm his name before helping" and second to me that "this ticket is what our system printed and you aren't getting anything else because that's what printed and I needed to talk to wherever I got the promo from" and proceeded to walk off and glare before I could even show my receipt or anything. Firehouse food is great, I love the chain. For that and the previous experience I gave them a second star but I will NOT likely be coming back to this location again despite being here for work for the next few months. read more

Firehouse Subs - Front register and Scrooge manager - Fast Food Near Me - Denton, Texas

I don't go to firehouse subs that often because of how expensive it is, but everytime I go to no surprise the manager is not present. I've called this location many times to ask to speak to the manager and I am always met with "Our manager isn't here at this moment." Every time I've gone the vibe of the place is always tense and stressful because of how overworked the employees seem behind the counter due to the manager never being there. The food is decent but not worth the price or the time. read more

The food was amazing. I haven't been craving a sub for a while and I decided to eat one and chose firehouse subs. It's the first time I've had one from here and first toasted sub I've tried. Best sub I've had to be honest. Haven't even left the parking lot yet it was so good I had to leave the review in the parking lot. Would 100% recommend to everyone who likes subs. 10/10. Quick and easy service. Very chill environment. read more

One of the worst experiences I have had in ANY restaurant ever. The 4-person staff treated the 11 people who were in there while I was there. like we were a burden. (Keeping them from going home on time is my guess.) The cashier could not have had a worse attitude, bordering on rude. Acted as though it was a bother that she had to take my order. With all of us waiting on sandwiches, one person was making them while one other stood around, and the other two were working on closing procedures, cleaning up, etc. My sandwich could not have been more disappointing. For what you pay, you should feel like you are getting your money's worth. The manager looked up as I walked in the door, and instead of smiling or greeting me. He gave me a look like why are you coming in here. I went to the pick up counter after 15 minutes, and a young man proceeded to walk past me and ask everyone else there if they were Ray, even two girls. SERIOUSLY! I also stood at the pickup counter for five minutes. I did not know I had to order at the register, and the two girls on the other side of the counter could not be bothered with directing me to the register until I asked them where I should order. In all honesty, if I were the owner/ manager, I would not even bother to reprimand or correct these four individuals. They are not what you want in a restaurant or and service-related job. It is sad, as the Firehouse product, when made properly, is a good sandwich. What I received for $12 is criminal. The crew is the clsoing staff on Dec. 3rd. I hope ownership/management does something about this. Looking at all the 1 star reviews, I doubt it. AVOID this place. read more

Firehouse Subs - There was so little meat and condiments on this sandwich, it was an extreme disappointment. - Fast Food Near Me - Denton, Texas

Quick and friendly. Ask them to steam your bread too for the full effect. They don't do it as much anymore and it makes a mess but is sooo tasty read more

Worst experience ever. I have never been into a single restaurant with this horrible customer service. I called to make an order for pickup over the phone. I asked if I can pay cash and she said yes. I arrive to the location to get my order which totaled $61.27. I gave her $70 cash- which would have resulted in less than $9 change. I was told by the rude manager they could not take my cash they couldn't make change for a $50. Again, told him I didn't need change for a $50 it would only be less a $10. He either doesn't know how to count money or he's just that dumb. We have been to firehouse all over the US and NEVER have been told our cash is no good. read more

Add this to the list of places not to eat in Denton. Dirty. Poor disinterested service. The sandwich was not only wrong but not good. The chips were stale. Firestone is my favorite sandwich shop but this is among the worst I've patronized. read more

So this was a disappointing visit. The sandwich was worse than middle school lunch. If you like a sandwich with no flavor this is your place. Better yet, save your $20, go buy a loaf of plain bread, the most flavorless, low-sodium meat, slap it together, you're welcome! Seriously nothing special to see here! read more

If you are looking for a plain flavorless sandwich- this is your place. I think a school lunch would be better than this. Save your money, go buy a plain loaf of bread, plain sandwich meat, like the low sodium kind that makes you feel like air has more flavor, make that sandwich at home. Save $20, you're welcome! read more

We used to eat at the Firehouse in Lewisville before the pandemic. Amazing service and even better sandwiches. The sandwiches were always great. My opinion on this location is NOT the same sadly. Let me add I understands are all living in a pandemic. We have to be careful as possible. So since we do not dine in anywhere I still expect the quality of the food ordered to be good. I know people are struggling at their jobs if they are lucky to have one. That being said food service related businesses should maintain quality. If they can't then they need to re-evaluate how to operate. We ordered on 2.13.21. Ordered 4 sandwiches for my family. Two meatball subs and 2 steak and cheese. The order was for delivery. So no opinion on the face to face customer service. We do NOT eat in any where. So the meatball subs were 'ok'. Not amazing but not terrible. Literally 'meh' is how I can describe them. The steak and cheese is where it all went wrong. Me and one of my sons ordered those. I couldn't get half way through it. It was salty and there was an odd seasoning. I don't know what it was. My sandwich was prepared per the instructions. However it was just extremely unpleasant. On my son's he opted for no onions. Firehouse loaded it with onions. I mean they LOADED it full of onions. And he complained it had an odd taste too. We both felt really nauseous after eating it and ended up have to go grab a burger for my son later because our sandwiches were hot garbage. I was and still am too nauseous to eat. I'm taking Pepto to calm my stomach. This location already has mediocre reviews but I thought let's give them a shot. All I can base my review is the correctness of the order and the quality. Both expectations were not met. I will not be ordering from them again nor can I recommend this location. It was a complete waste of money. And the 12 inch sandwiches are like $12-14 on average. I expect better. This is obviously a franchise. My stomach is cramping just writing this. Stay away and don't eat here. It's disgusting. read more

Terrible service we walked out. The man before us told him they had terrible service and he just didn't care and shrugged. That's just awful. Hope this reaches the right person. Would give it a 0 read more

Update 6/6/20 These boys were busting ass the manager on duty was awesome even though they were slammed with to-go orders and had steady counter business. Low ratings are outdated and the staff seemed friendly and effecient. Just a bunch of boomers and Karens out in Rayzor Ranch trying to find any reason to complain. This place is as good as a chain can get. No masks though...staff or customers. We'll see how that kind of attitude pans out. read more

I'll admit it, I was put off by the Yelp rating. I wasn't too broken up about it since I'm not that big on sandwiches anyway. However, my husband wanted to try them and stated they had a much higher rating on Google. Since he was starving and I wasn't too hungry, it seemed like a good time to try them out (for me anyway). Though we weren't greeted upon entering, I can't say that I had the same experience as other recent reviews. I don't know if they went through a rough patch, and they are over it, or if I just chose the right time to come. We arrived Sunday, late evening, and they were about a third full. While we were there, people continued to come in. This wasn't an issue as the building is deeper than it looks and has plenty of tables and seating. You have to walk the length of the counter to order at the register. The cashier seemed to be giving us space to look at the menu, but once he approached us, I would say he was friendly, helpful and engaged. The menu was large and easy to read, but I got a little confused here. I had checked out their menu online (yeah, I get menu anxiety) and it had listed specialty sandwiches, hot subs, cold subs and a variety of salads. This menu seemed to list the specialty sandwiches and salads and everything else was a Build Your Own. When I asked about the roast beef, the cashier clarified I wanted a BYO and I didn't see anything on the menu stating otherwise. I'm not complaining as this came out cheaper than the roast beef had been listed online, but I didn't remember a BYO available online. It was just a weird, confusing moment for me. I personally like that they toast all their subs unless you request otherwise. The choice is limited to white or wheat, you know... in case that's too basic for you. You can order it fully involved- mayo, deli mustard, lettuce, tomato, onions with a kosher dill pickle on the side. Sides are limited to chips, chili and a side salad. If you do a combo with chips and a drink it's $2.59 for a medium, but only 15 cents more for a large. They also had brownies and cookies at the register. Price wise it looks like all those specialty sandwiches range from $4-9 depending on which one you get and if you get a small, medium or large. Service wise, they had the person at the register and 3 other employees that were making the sandwiches and bringing them out to the tables. It seemed they had enough staffing for the crowd as we only waited a few minutes after getting our drink and sitting down. My husband tried their Smokehouse Beef and Cheddar, which is the most expensive sandwich they have. It's brisket, cheddar and sweet barbecue sauce. It also came with mayo, but he nixed that. He chose the medium size, which appeared to be 8 inches for $7.49. Between that and the chips, he finished off the sandwich and was satisfied. I tried a bite and it tastes as you would expect, not bad for a sandwich shop. By contrast, I got the cheapest item- a small build your own for $3.99. I got the roast beef on white, fully involved, minus the onions... so 'somewhat invested' I suppose, instead of 'fully involved'. The small seemed like it was a 4 inch. Though we didn't get one, I think the large was probably 12 inches, based on nearby tables. Thank God, they had fresh veggies. Soggy, limp lettuce might be my biggest pet peeve next to soggy tomatoes. These veggies were crisp and fresh. The deli mustard was very good and the mix with the mayo was exactly as it should be. The roast beef tasted much better than it normally does at similar sandwich shops and I think the small and medium are actually a little larger than the competition's small and medium. I actually enjoyed and finished my sandwich, despite not being very hungry and not really digging sandwiches all that much. It was nice to get a decent sandwich, for some reason all the Subways in town seem to be awful. Though I think $15 is a little high for a medium combo and a small sandwich, upon further reflection that does seem to be the going rate these days. I don't think the current rating on Yelp was a reflection of my experience here. I would return for the roast beef again and to try some of the other items. I would suggest you give them a shot. read more

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If I can give this place 0 for customer service I would. Cannot believe how I was told I had to wait 15-20 mins for my subs while they worked an in-line order while I was standing there and literally the only one in the restaurant. I said "you are going to make me wait for an order that isn't even here and not make 3 subs for me and my family waiting in the car?" They said "sorry sir it's a really big order" I replied you can't slide my order right now as you do that order, there are six of you standing here?" They said sorry sir. I said you just lost my business probably for life. Have not been to firehouse in 10 years and I guess I now remember why. Will not come back! read more

I've always loved Firehouse subs but this location was very disappointing. I tried to order online but the website wasn't working. I tried to call to place my order but the phone was "busy". When I arrived to place my order, the staff was not friendly at all. The kid taking my order was cold, monotone, robotic. I noticed that nobody was on the phone so I asked why it had a busy signal and he said, "I don't know". Also, don't you give discounts to first responders?? I was even in uniform and no discount. The food was even less than average. Firehouse Subs is a great franchise. Anywhere else I've been, I've experienced great service and great food. Not here. This location is a terrible representation of the franchise. This problem is usually a result of poor management. It's something that's an easy fix. The question is, will anyone take the initiative to fix it? read more

Paid 7.57 for this tiny little sandwich. Over priced bird food. I won't be back. Like how is this acceptable lol. read more

Firehouse Subs - I paid $7.57 for this sad excuse for a sandwich. Like really lol? Well I definitely won't be back. - Fast Food Near Me - Denton, Texas

whomever prepares the sandwiches there needs to READ what is on the order, or LISTEN to what needs to be on or left off. it CLEARLY shows on the receipt the correct things to take off, and added. which, of course, were OPPOSITE of what should have been. chat on the website is really fubar, and contact on the website is also fubar. if we place order online, it is always correct. if the online service is available, which is not all the time. great food, but service is fubar read more

Very meh at best. Go to sub hub for best sandy in town. I mean look at the pickle they gave me, no quality control here. I used to go here 10 years ago in Orlando Florida and it was always really good. Not to mention the drink fountain was out of so many drinks. If you are going to sell over priced food at least make it good and plentiful. First and last time for this establishment in Denton. read more

Firehouse Subs - Fast Food Near Me - Denton, Texas

Some really good subs love the Italian sub and tried most everyone on the menu highly recommended firehouse subs

Kindest staff and delicious subs. What more could you ask for? Smells wonderful immediately upon entry. Will be back again sooner than later. read more

Hook and ladder is what I ordered and all I can say is it's a fantastic place,just wish I had one closer to where I live. The sand which was better than the service,it feels like to me the tv is better than the customer because the employees are always watching it more than doing there job,get rid of the tv and get music. read more

Terrible terrible sandwiches ! Poor service , acted like they didn't want to be there ... I have never been to a bad firehouse subs ... well that has changed .. smh does anyone care anymore !? ‍ read more

I got a sandwich delivered from here, the menu did not indicate that there was mayonnaise on the sandwich at all, but what I received was essentially a big mayonnaise sandwich. It was sopping wet and inedible. read more

This was my first time at this location. The staff was extremely friendly. They greeted us when we entered and thanked us when we left. Subs were tasty! read more

I felt like the menu is a bit confusing and the woman working there gave off a bit of a attitude not really welcoming as I was trying to place my order. The sandwich wasn't really hot either like I asked. read more

Firehouse subs has bad service. The workers were talking, gossiping, and the workers were not paying attention. My whole order was messed up they didn't add any cheese on my sub or the people that were with me didn't have any cheese on it. Someone who was with me ordered a veggie sandwich. He didn't get what he ordered but he got what the other people behind us got. We were like waiting for five sandwiches for 20 minutes. The workers were on their phones and talking the man at the cash register didn't even listen to our order the whole order was messed up. I recommend to go to another sandwich place. read more

Amazing sub shop. Fresh bread and veggies make a nice change you can taste when compared to others. Also the smiling faces seem genuine and they actually seem to enjoy their jobs. Regular customer here! read more