After moving to Dallas, I was excited to find a Firehouse Subs nearby, as this is my favorite sandwich restaurant. The first few times I visited the location at LBJ and Montfort, the entire experience was great. Kelly was at the counter taking orders, being welcoming and friendly. I think the franchise changed ownership, because the last two visits plus the one I made today have been mediocre at best. The entire crew seems to have changed, and the guy at the cash register taking orders has never asked for my telephone number so I could get loyalty credits. I usually remember to give it, but today I did not. When I did remember before I left, I asked if he could input the number so I could get credit for the substantial amount I spent for office lunches, he said I needed to go to the app where I could scan the code on my receipt. That, however, would be too easy and efficient. Instead, the app wanted me to take a photo of the receipt, draft an e-mail with my issue and send it in. Firehouse Subs is not the only game in this area of town. I will never return to this location. I also plan on notifying the corporate office of Firehouse Subs about this location, though I have no doubt it won't be in business long enough for it to matter. The sandwich itself was good, but the customer service is the worst. If you don't want to reward loyal customers, then don't do it. Skip the pretense. Oh, and also, the address on the receipt where I could take a survey didn't work. This is the worst franchise of Firehouse Subs and does not deserve to be part of the group. My office will have to order sandwiches from another restaurant - Potbelly and Panera are nearby, so we'll be giving them a try. Good luck to this location - they need it. read more