The mayonnaise was ridiculously over done, but the absolute most disgusting part, we ordered two club subs to go. The.bacon was raw in fact it was like a rubber band. We phoned them to let them know about it and we were told , yeah it happens sometimes and the guy told us to just take the bacon off, and not eat it. Rude and very unprofessional. We couldn't even eat them, they were tossed. Thanks for Wendy's, we got to eat. Very disappointed in Firehouse Subs. Kasey Paramedic read more

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Love me a fresh Firehouse sub! This location is great and so convenient for my family. I never stray from the turkey, but I've had a few bites of my husband's meatball sub and loved it too! I really like their wheat bread, but white is delicious too. Always fresh, and I love how everything is cut right there - made to order. It really makes a difference! We will often times order ahead on the app which makes for a seamless pickup on the shelf they have set for mobile orders, but a few times they have messed up our online orders so I usually just prefer to order there and take it to-go. read more

I went for the first time a few days ago and was impressed with the quality of the sandwiches, although they were smaller than I was expecting from the ads that make them look huge. Would definitely try again. read more

We like going into the restaurants and ordering in person; however, there was a discount you could only get ordering through the app, so that's what I did. About 10 mins later, I walked into the restaurant, which smelled delicious, and my food was already in the bag and ready for me! The only thing I needed was to get my fountain drink ready... I head to the fountain, I start getting my fave drink of all time (tropical cherry limeade, of course! It's basically why I go to firehouse lol) and about an inch deep into my cup, the fountain stops and looks like it ran out of it... as soon as the person behind the counter realized it, he came out and changed it so I could have it! Thank you, you made my day!!! read more

Nasty!! Workers wearing gloves and touching screens and making food without changing gloves. Employee on ladder cleaning dust/filth from grates on ceiling with brush and stuff flying into the air all over drink station. Will never go there again! read more

Good Hot Sandwiches. Could clean the counters and service area a bit more. Better than Jimmy John's. read more

Had to make another visit this week to see if the new pepperoni pizza meatball sub was as good as I thought it was last week. The answer: it was and it is! In addition to this awesome sub, I got a side salad (+$1.70) and a drink. This is a fantastic sub, although it is a bit messy and sits a little heavy in the belly! Staff was friendly and the restaurant was clean. read more

Firehouse Subs - Turkey Bacon Ranch Sub - Fast Food Near Me - Cumming, Georgia

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Two weeks back to back my online order has not been processed. They charged me both times. I kept calling the location to confirm on the 2nd attempt given the processing issue last time but no success of anyone picking up either. Once I get to location I see others online orders processed but not mine, again!!! Twice am having to walk away and go someplace else searching for dinner. read more

Why is it that there are 6 people standing in the back and only 1 person up front taking and making orders?!? It's 8:22 on 5/8. Totally ridiculous! read more

Fast and efficient as usual. Hot and made to order. Always a great spot for lunch. Able to sit and enjoy conversation or watch tv. You choose. Freestyle is always a bonus. read more

Just waited 15 min for two medium subs and they got both wrong. Have never been there without waiting forever for a basic sub.

Ordered an Italian sub online from this establishment. I only get a 30 min lunch break spending half in my commute. Upon arriving my sandwhich was not ready (25 min later) and then after opening my sandwhich it was saturated in pickle juice, the bread was soggy. I did not have time to drive back so I called to explain my situation and she informed me I could come back for a free sandwhich. Today I called twice and was asked to hold then hung up on. The third time I called I explained my situation and then I was rudely told I needed to come in to order, couldn't be placed over the phone. There is a serious lack of professionalism. AVOID this place!!! read more

Came in after my sons lacrosse game and was greeted by the teenagers working the counter that it was going to be a 20 min wait for my sandwiches. I was not in a hurry but thought that was strange. They then told the 3 people after me that it was going to be a 25 min wait and all three patrons walked out. I was shocked these teenagers were telling customers that. I own a business and would totally freak out if I heard my employees saying that. I was also watching to see how quickly the employees were working, if you know what I mean. I hope the owners reads these reviews, because the boys actually did well and got our sandwiches out in about 10 min. I think the workers were overwhelmed and in their fear cost the business several sales. The food was good though. read more

Lots of employees and no other customers, but it still took almost 20 minutes to get two medium sandwiches, which were completely cold when I got them. It was nice that the person apologized for the wait --he was working hard. Others not so much, as you could hear at least two talking about TikTok, while the manager was warning one that he didn't have persmission to leave the line. At least she tried... Visiting this location and eating sandwiches that Subway would be embarrassed to serve has reinforced why we won't be visiting firehouse subs again any time soon read more

We went in around lunchtime but didn't end up eating. There we're four people working there. One person wasn't wearing a mask at all, and the other three had theirs pulled down. read more

What a great restaurant and an amazing staff! Dump Grubhub as they will effect your ratings! Thanks guys great service and food

I have been to locations in different cities and have always enjoyed my subs. This was my first visit here to a local restaurant. They're very busy due to a good location. Same good subs. Firehouse is definitely my sub provider of choice! read more

Claims to be open till 9pm. It is closed at 8:11pm. Please be Honest with your hours and what time you close

Jared nathanial and jake saved my New Year's Eve. They were helpful and help me get food for New Year's Eve. As a business owner I would hire them. 6 stars if I could. Oh and the food was good, they helped me pick the right sandwiches and I'm great full. read more

Sandwhich time with tha bunny. Go firehouse. Nice Surprise for the kids. Friendly staff. read more

Firehouse Subs - Fast Food Near Me - Cumming, Georgia

Great ownership. This Firehouse is owned by someone who wants to make sure you have a good experience. Had an issue and reached out to them and he made sure to make it right. Being a fellow business owner you are not going to always please everyone but, the owner of his firehouse does his best too. Highly recommended going to this location. read more

you can't have 4 high school kids working here and not expect them to be slow as shit. i've been waiting 30 min for 1 sandwich and there was no line when i got in here. shame on the whoever made the schedule. read more

I came in around 7:00 pm on 2/8. Granted it was after the snow event earlier that day. Maybe they we're short of staff. Kids working there that evening were rude and they just look unkempt. Dirty uniform. No wonder they only got an 88 B in their health inspection. read more

The wait for the to-go food took awhile. The old lady who was behind the register was very rude, and was talking crap about some customers who came in. When we got our food, the portions were all very small for the price we paid. read more

Awesome food!! People here are super nice and always wanting to help. Shout out to Gavin for being awesome.

The subs were good, loved the selection of Hot Sauces. The "Fire House" decor was nice. Staff at this location was great. read more

Best subs anywhere. Friendly staff. Clean restaurant. Warm welcome when I first walked in

On the 31st of March 2018 at approximately 2 p.m. I placed an internet order with Firehouse Subs at Marketplace Boulevard in Cumming Georgia. I was working that day and did not have much time to spend in a restaurant, which is why I made the internet order. When entering the store I noticed a long line to the counter and I noticed what was more than likely my order sitting on top of an oven. After standing briefly in the line I approached some workers and asked if I could get my order and go as I had paid by the internet. A female, later identified as the manager Glenda, stated that the order was not paid for until I had met with the person at the register and that I was required to stay in line. Upon departing the store I stopped to speak again to the manager to voice my displeasure of having to wait in the line when I had already ordered and paid for my purchase by the internet. The manager continued to spout about policy, then shruged in indifference and in a tone highlighting her indifference stated that she was "sorry" as she walked away from me. Now, I understand policy and I understand that this manager may not have been empowered to think outside the box and work around policy. As an internet customer I was actually there before everyone in line. Internet customers should be checked out first or have a second register for just internet customers. It would advance the line, educate store customers about the app and make the app more useful to customers. But, this managers attitude was inexcusable! First off, as a manager, she is in public relations; and second, she represents both the store and the chain as a whole. First rule of customer service is that the customer is ALLWAYS right! Especially if he's wrong. All she had to say, with a tinge of sincerity in her voice, that she agrees, its a bad policy and she'll gladly upchannel my complaint. Instead she essentially told me thats how they do things n I can go pound sand if I don't like it. I have choices on where I spend my money and I talk to people about good places to eat. Panda Express was looking mighty good today, just saying. Sincerly, Rob Kenney read more

Store was dirty, water leaking through ac grill, and took excessive amount of time (15 minutes) to get food. Had 4 employees in the store working. read more

Great subs, clean restaurant, friendly staff. You really can't ask for more from a sub shop. Love this little gem.

Excellent staff, clean restaurant and delicious subs. Much better than your average sub shop. I found a place I can now consider my local sub shop. And the staff all greeted me when I came in... read more

Phenomenal subs the best for a large franchise chain like this. Excellent service parking is not that great overall an excellent experience and I will go back again and again read more

A short walk from the motel. Italian sub on wheat and it was tastey and superior to the big sub guy. Ate in so they brought my sub to the table. Enjoyed watching women track and field finals. Overall enjoyable experience. read more

Love Firehouse subs but this location is the slowest place in town to get a sandwich. Ordered a sandwich 25 mins ago and STILL waiting for it! Definitely will look for that freaky fast place next time. read more

The men's restroom was disgusting pee all over the toilet and wall. The food is tasty yet expensive for a sandwich. Ordered one medium one large steamer with everything on it less mustard on the medium $22.96 seems ridiculous for 2 sandwiches. Even though we ordered with everything we got them plan. The service was ok not amazing. read more

I love this firehouse! The Firehouse Hero sub is the best. I frequently order for pick up and it is ready within only a few minutes. Their app is also great because you can get points for each order which can then be redeemed for free subs. Friendly staff as well! read more

Revisited Firehouse Subs second time after shopping for groceries at Walmart across the street and ordered the New York Steamer on white sub. I politely explained to Tyler about my previous experience (see first review) and he offered me a drink for my complaint on the house. I offered to pay for my tea but he said it's free. Good sweet tea! I was asked what I wanted on my sandwich and repeated the same as before - put what is listed on the menu brochure - mayo, mustard, Italian dressing, Provolone cheese, and beef brisket and pastrami on white bread - just like the picture on the billboard above the register. I received my sandwich and carefully examined how it was made. Imagine my surprise there was very little mayo, and barely a breath of mustard, and no visible Italian dressing, Provolone cheese minimal. I went back to the counter to complain this is the second time I did not get all I asked for...I was given Guilden's mustard packets and Italian dressing in a cup. I found out that I could have added other ingredients like dill, onions, etc for free but I was not aware of that. I only knew that fact when I was behind a customer who was turning the square peg to pick out his items he wanted for his order. I think he had complaints too as he took a long time with his order. I did not see the side where you could add ingredients and politely mentioned to Tyler that this is my second visit there and not at any time was I made aware that I had the option to add free ingredients on the square peg panel. The side facing the customer was that of advertisement and not showing the option of free ingredients. Nor did I see this on the billboard so when I placed my order, he should have specified more clearly that I could add to the sandwich. The sweet young lady behind the counter offered to redo my sandwich with the free items but no thank you. By then it dawned on me that maybe that was what the Tyler meant when he asked is that all I wanted on my sandwich. This is not Subway where it is clear to the customer that you have choices of items to choose from. This sandwich shop is a huge disappointment for me. I told my husband I could literally save my gas by going to Kroger next door and buy the Buddig meats and sub breads and make the exact sandwich for lot less money the Firehouse Sub charged me for mediocre meal. Or I could have gone to Sugar Hill Sub Shop or Fresh Market down the road and bought the similar sandwich with a LOT more items than that Firehouse Sub prepared. Please do not waste your money here. Just stick with Subway or Blimpies, or heck even groceries stores have better sandwiches. I also noticed there were hardly any customers there so maybe I am not the only one with this complaint. read more

I have never been to a Firehouse Subs before so I thought I would give it a try. The people were friendly and the place looked clean. I ordered an Italian sub which I was told comes with mayo and mustard. I told them to use oil and vinegar instead but when I got home there was mayo and mustard on it. It pretty much ruined the sub. I also ordered a cheesesteak. I didn't even think to ask when I was ordering but when I got home there was also mayo and mustard on the cheesesteak. I guess this is my fault for not reading the fine print. I have never even heard of a cheesesteak topped with mayo and mustard. Just doesn't make sense. I don't think I'll be going back to any Firehouse Subs. I just don't agree with how they make their subs and when I asked things to be excluded they weren't. read more

Much better than the cheaper sub places around. Can take a while to get your sandwich if there are people in front of you. My kid loves the meal all sub and I love that he isn't eating another boring sandwich. read more

Great sandwiches, friendly staff, quick service. It does help to acquaint yourself with the menu prior to odering at the counter, as it seems there are a lot of people on their lunchbreak (ie:in a hurry) but overall wonderful quick addition to fast casual restaurants at Marketplace. I do like them better than Subway. My S.O. says the mayo is sweet (?) Bit it's not an issue for me. I do love the Hook and Ladder light or if I'm really hangry and it's summer (and you don't mind getting really messy with a juicy sandwich ) try the Kings Hawaiian pulled pork sandwich with slaw. Very very good. read more