The food here is very good but the service is not nice... the workers always have a attitude and I told the manger about the service and he didn't seem to care Great food terrible customer interaction read more

I love coming to firehouse. My favorite sub shop. Italian, fully involved no onions is my go-to. Consistent experience no matter what state we are in. Chatter was a little loud behind the counter today. See our YouTube channel Coolest Life read more

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I understand the reviews now and the comments people are making. Spend 900 dollars for an employee party and can't get rewards. They will find anyway they can to do give the rewards you paid for. Drew ? No help and became quite sarcastic about it. Will not be adding this place to employee rotation read more

When I walked up to the counter; I saw a sign on a fridge telling the employees that if they would give free food to people for any reason it would come out of their raises; there used to be a few homeless who would come in and get a cookie or a drink or something but apparently that hurts the bottom line too much? Kinda gross put a bad taste in my mouth.. Why punish your employees for being charitable? read more

First of all, every single location is dirty. Employees are not welcoming, and EVERY sub I have ordered arrives with greasey spots on the bag the container. The subs are poorly made, and whatever drippings that remain on the paper used to prepare the sandwiches ends up in the container, causing soggy bread. Someone who owns or manages these locations needs to visit. read more

Came last week, drink machine was out of several flavors. Came back today... ice machine broken and drink machine missing 12 flavors! They do not mention this when ordering, just have a sign on the side of the machine about the ice. So ordering a combo was a waste of money. Subs are good quality, the usual for firehouse. read more

Nice location in north Columbus, GA. Same great subs you get at every Firehouse. Staff was friendly, made sub to order and it was ready in under five minutes. Staff wearing masks, but some customers not. Restaurant was clean and seating area inside open for use. As with most locations I've been in, there was a small bit of smoke inside due to them making hot subs (don't know if they could minimize that with better ventilation systems). No complaints with the food or service. read more

Firehouse Subs - Steak and cheese sub - Sandwiches Near Me - Columbus, Georgia

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First time here and it was alright. Fresh meat and toppings you can't go wrong. But I won't be running back. read more

Firehouse Subs - To go order - Sandwiches Near Me - Columbus, Georgia

Sandwiches are always good and ready fast. The staff is polite and does the best to accommodate our weird requests. Super casual.

The Italian sub is my fav sub! For my first visit I earned a free large drink to go along with my Italian sub. If you sign up for rewards you can earn some awesome coupons/ reward points for additional free items. Clean and friendly environment read more

Firehouse Subs - Large drink - Sandwiches Near Me - Columbus, Georgia

I will stand on this notion that the workforce in Columbus, Georgia might be the worst workforce ever. They are some of the laziest people I have ever come in contact with no matter what business it is in Columbus. The staff sits around they get on their phone they do not work. This holds true for this location, had I not asked for my food it would've sat behind the steamers. Nobody even knew it was there very sad state of affairs in Columbus, Georgia. read more

The large subs are substantial and are enough for (2) meals for my husband and I. We have never had a bad sub from here and I would give it 5 stars except they left bacon off one of our subs the first time we ordered and gave our order that we online ordered to someone else by mistake another time. read more

Ordered an Italian, cold, add toast beef and turkey with no mayo extra deli mustard and pickle. Side of 5 chz mac. Mac was lackin'. Almost no mustard, didn't add roast beef at all, forgot all the veggies, no extra pickle. And i waited nearly 25 minutes inside for it. The ladies were obviously struggling, and it didn't look to be all that busy, but what do i know. They were super nice and apologetic, and when i called, the cat on the phone put me down for a free sub, so i guess its fixed. Still a bummer for a $23 meal... read more

Mid. I had a hook and ladder on white bread and the meat portion wasn't like normal, it was small, and the bread was dry. If I were to do it again I would get a smaller size with double meat instead but I think I'll avoid for awhile. read more

Ordered two sandwiches, both were made incorrectly and were missing the extra pickle. Both sandwiches were soggy and fell apart. We threw away $26.47 of food and will not be returning. read more

Came in and had 10 people working including two manager types. Still, when I got home my order was wrong. Either the employees or managers need to file for government assistance because they don't have enough sense to make it in the business they're in. read more

Just left, upset. We used to come here frequently - but not after today! I asked for NO PICKLE, ticket clearly says NO PICKLE. Waited quite a while, got our food - all 3 sandwiches had pickles! I complained, asked for the manager - the last 3 times were have come here, same problem. They said and I quote "unless you tell us your allergic....." REALLY?!? Then we are told they have new employees, I asked they do read the ticket for the order, it is on the ticket. What is the point of placing an order if it is not looked at. WORST PART - got home and the wrapper smelled of pickles!!!! Garbage! read more

BEST SUBS IN TOWN !!! Eat here at least 3 times a week , customer service is amazing ! Subs are warm , toasty & juicy ... sitting in Panda Express line now and thinking I want Firehouse lol read more

We, our family, typically dines there after church. Their food is made with perfection at an affordable price and the workers are always friendly and kind. read more

Im a regular at this location, and I usually get awesome service!The place was always lively with laughter and great energy. I used to tell the kids that they made my day and joined conversation. Lately I've had to deal with 40+ min wait for soggy sandwiches and attitudes. The new management/staff is horrible, and the operation of the store is going down hill. I have complained about the constant long waits but the manager seems to brush me off with an empty apology. She is someone I don't trust running a restaurant on a busy day. Will not be coming back to any locations, because Macon rd isn't any better honestly. Food is great when made properly, and in a timely manner. Service used to be great with the right staff! read more

Food was good, nothing to complain about with the food and service. I went to use the bathroom, when i got there and it was busy. I checked again after I ordered. It was still busy i waited and a employee came out, when i went in the restroom it was all vaped up where this guy had been in there vaping. Strong smell of bubble gum or something he was vaping. No telling what he was vaping in there to. With someone with health probs i dont like this. I dont want young kids going in there after something like this either. Managers are responsible for there employees, so fix this and you have a 5 star review. read more

We came in 5 minutes before they closed not realizing it. And felt bad. They told us come on in and that we could order if they could have a sword fight with my son ( he won two at the arcade ) and they let him chase them all over the store. The food was food and the staff was AMAZING. read more

I went to the one on wittle something street, and the sandwiches where really good but the place was a little dirty. The coke machine didn't work and watch out with the stone thingy outside, I fell and it hurts lol other than that great sandwiches Try the steak and cheese sub. read more

Absolutely the worst experience ever. The crew they had working here were so incompetent that they were actually turning customers away because they couldn't make sandwiches. They messed up several orders. We waited over 40 min to get our food. The cashier was very rude and short with us- she should not be dealing with customers. We will never come back to this location. read more

I had never eaten here before about two weeks ago and I have to say I'm hooked. Probably one of the best sandwiches I've ever had- I got the BBQ beef and cheddar brisket- and I'm a pretty picky food critic. The reason I took a star was because the location WAS a little dirty on both locations I've gone in. Not disgusting, sticky tables dirty but we did have to wipe down a spot before we sat. Not the end of the world. Friendly enough staff, and the foodgasm was more than worth wiping my own table for. read more

Very good food! The staff was very friendly, the place was clean, and overall it was a very good experience. Get the #3, you will NOT be disappointed... Ok maybe you will, but only because you will wish it was 24 inches long instead of 12 :) read more

Went for the first time, Caroline messed up all orders in the party. Won't be returning

Yes this is a chain....and I hate chains. But when I want a 'sub' style sandwich I always go here. Way better than the 'Metro' or the 'Q'. Best "sub" sandwich chain out there....Engineer Fully Involved with a line a some type sweet heat of hot sauce is the way to go. read more

Great service. Polite front counter. Quality up to standards of other FH Subs I've hit. Love this chain.

It took over 20 minutes for a basic chicken sub. The staff was unfriendly and appeared poorly trained. The food is OK, less plasticy tasting than subway but for the prices there are much better sandwich options. read more

Great food and friendly workers, veryyyyyyy slow service. Took over 10 minutes to make a couple sandwiches, with no line.

I have been to this firehouse subs 3 times and like their subs. I don't like the fact that every time we go in there we have to clean of the remnants from the last customers that sat there....you have to search to find the table that is the least dirty and clean it off yourself. Normally, I would wipe it down real quick and not think much about it......If the employees look busy, I got it, but they seem to be just standing around talking, not interested in the up keep of the dining area....fire house subs needs some management especially at this location...... read more