The person that took my order and money - attempted to keep $20.00 - until I called him out on it. Ordered Chili - It was cold. I had to ask them to heat it up. They never apologized. The crackers were stale. read more

Expectations for a chain sandwich place aren't super high to begin with, but this place is depressing. No music, understaffed and in no hurry, no airflow in the room, and there is a really strange smell. The vibes are awful here.. wont be coming back. read more

Terrible customer service and disgusting management. I would not recommend going there, especially anytime soon. The one for Fort O. read more

The second time... ordered takeout,live 5 minutes away... both subs were soaked like a wet sponge... fyi... this shop was a good place.... It is not these days....Also We try to help out firefighters as much as possible... we will continue to do so But not with firehouse subs I will not return to fhs Until...employees who have pride read more

Talking to the staff was like talking to a brick wall. Nasty people with negative attitudes. They were out of mayo and the cashier could barely speak loud enough to hear her. She also double charged us so it was a good thing I caught it and asked for a receipt. Miserable atmosphere just brings you down , not firehouse subs fault as a whole but the franchise owner should fire the whole staff. Food was ok. No ac, everything felt sticky. Just save your money read more

Service is real bad. No one is in a hurry. The smell inside is not right. I would not recommend going here. Does not feel clean at all.

We tried this spot out today but won't be back. Ugh Firstly, it was absolutely FREEZING inside! We said something to the 5 staff and all we got in response was weak smiles. They all had on heavy coats by the way. I ordered a 6 inch heated sandwich with NO onions. Umm. It had onions. And wasn't heated. Sigh. No customer service, zero. Too many employees, obviously, but none of them working very much. We were the only customers and it took quite a while for our food. Sandwiches. Not rocket science. Stay. Away. I'd like to give zero stars to be honest. read more

The idea of hot deli meat to me is nauseating. I ordered a sandwich that I thought was cold (not under the hot sandwich section) but apparently cold sandwiches don't exist at the meat-steaming capital of Chattanooga. Threw it in the trash. Will not be back. read more

I had a meatball sub which was really good and perfectly toasted. The staff was very busy and were hustling for sure. I would recommend you give them a try when you are near one. read more

See all

I want to like Firehouse Subs for many reasons. I like what they stand for, I used to be a paramedic and I've worked with lots of firemen and other first responders. But they are just a lousy experience every time I try to give them another chance. The staff are the least friendly and least enthusiastic of any sub place. The time it takes them to make a sandwich compared to any of the other sub places I've tried has to be a new record in slooooooow. To top it off this visit, they got our order wrong. I watched them take it correctly I saw it appear correct on the screen in front of me. But somehow it came out wrong. Wrong bread, added tomatoes to a specific request to leave them off, added mayo to a sandwich specifically asked to leave it off, and the sandwiches both were soggy. Yuck. I'm done with Firehouse. With Jimmy Johns now right across the street there is no reason to suffer through lousy service and lousy sandwiches. read more

Great Food and always great service!!! Delivery would be a nice addition! Everything you would need for a gathering or lunch alone! Very convenient location!!! read more

Placed an order through DoorDash at work. Didn't change anything- because I wanted my Hook and Ladder sandwich just the way it comes. When my order arrived- I literally got toast. No meat, no cheese, nothing but toasted bread.... So I did call the store thinking this had to be a mistake. Was told by the hateful girl who answered the phone that the order is filled the way it comes in and would not even listen to me. Had to spend my entire lunch break on chat with DoorDash who advised me that I did place my order correctly but that obviously the hateful girl at Firehouse subs did not read the order properly... seriously- though- this was insane getting this for my order. I might could've overlooked the mistake and laughed it off but the rude staff answering the phone - no way- I won't be back. You have way too many competitors nearby that are more than happy to serve me and be nice about it!! There's no reason to treat people like that. read more

Firehouse Subs - My hook and ladder sandwich :( - Sandwiches Near Me - Chattanooga, Tennessee

If there is a better sandwich in Chattanooga, I have not found it yet. Everything I get here is always great, served fast and hot and its always busy which I understand. read more

2nd chance this year and they still got the entire order wrong. There wont be a third. We were very specific ordering a large Roast Beef sub and a large Itallian sub. We got ham and turkey sub and a ham and cheese. read more

Always good (but maybe not always excellent) service. Chips and ice always stocked up. Almost never a long prep time. Never had an order come out wrong. Always tastes great, especially compared to some other sandwich chains around here. read more

Ridiculously slow service for no given reason. I waited over 30 min for one sandwich that is RIDICULOUS. Not worth it at all, I am very disappointed. Also most of the staff is very unpleasant, who ever was on the register mumbled the entire time I couldn't understand them hardly. GET IT TOGETHER. My sandwich was good though lol. read more

My kids beg for firehouse subs. Saturday night at 9:15 we drive up and it looks closed. Chairs on top of tables "open" sign turned off. Tea urns cleaned out and we don't drink soft drinks! Foods always good but this makes me want to drive another 4 miles to the next sandwich shop or go down the street to someone who honors their store hours. read more

I asked for a bar be que brisket and I got a mayonnaise nasty whatever it was suppose to be... very very disappointed

Subs were good even tho they messed them up. I ordered online and when I got there they told me they didn't have my order. After showing them the email I had to confirm my order they finally found it. The only order sitting there. Got to my hotel and my moms sub should've been hot and it was cold. Can't win them all but it was still good. read more

Don't eat here unless you have one hour to spare. Slowest firehouse subs I have ever been too. If you're understaffed then hire more people. This is not a singular event, happens every time. Insane.. read more

I walked in to this location, really hungry for lunch and craving the Engineer (my usual). I wasn't immediately greeted, which was okay (I guess). I walked up to order, as no one else was in line, and I said hi and smiled to the cashier. She did not smile or respond, but answered the telephone. The other two workers did not acknowledge either. One guy, making sandwiches, did look at me, but did not say a word or smile. I left, feeling so mad. I am in customer service and could never imagine treating someone that way, ESPECIALLY when they are the only customer in front of you. I will never come back to this location. What a disappointment. read more

Very clean and friendly staff. My wait time was around 5 minutes for my philly cheese. I also signed up for the email club and received a large drink with a purchase of a sub. I love what they stand for. Thank you! read more

The worst service I have ever had, Went there today for lunch at 1236, left at 116 without my sandwich because I was still waiting for a small hook and ladder sandwich! Got back to work and written up for being late and never got lunch Happy Veterans day to me!!!!!!!! read more

Will NOT be returning. This was the first time I've ever had a manager tell me that they wouldn't make my order right. After handing my sub back to me and saying they couldn't remember what they put on it, I decided to not argue with them. The Battlefield Parkway location is much more organized and helpful. I love Firehouse. It's unfortunate for the company that this location exists. read more

This is by far the worst Firehouse I've ever tried. We came in not at a busy time for them. There were 4 other customers waiting for their meals. We ordered and then had to wait literally 20 minutes for our food. There were 4 people working. I have no idea how it could take them that long to make a medium sandwich, small sandwich and 2 kid's sandwiches. I specifically asked for no mustard and when I got my sandwich there was a lot of mustard on it. I'm pregnant and I was hungry and I had to just eat it because who knows how long it would take them to make another small sandwich minus mustard. I won't be going back to this location. They need to get their act together. read more

Very poor customer service, asked if they deliver and they said "no". I said I thought it said that on the website and she just hung up.

Poor customer service. The girl running the register would not greet anyone or smile. She would stare at who was in front of her awkwardly until you just start ordering. No can I help you or what would you like today. There were 3 people (including the cashier on front line) not 1 of them greeted me or smiled at me. I watched them with other customers as I waited and same response. They do not pay attention. The guy making food knew he was making 2 different orders but the names on the orders happen to be the same. Instead of clarifying what was ready he only stated the 1st name. Causing me to leave with the wrong order. Thankfully it was corrected (by the 2 customers ) before any food was opened. I tried telling the THANK YOU and have a great day and all I got was thanks in return. Very disappointed in this experience as my family and myself eat firehouse a lot. read more

Extremely poor customer service, went there at 8.45 pm was almost empty. The lady did not even bother to say hi at first, even after having an eye contact she hardy said anything. I looked at the menu and the next thing she started mopping the floor. That was it for me I just left without even trying the sub. Don't be in a rush to go home or else you might stay home permanently. read more

The Manager is an arrogant a**. My family will not be going back. After ordering our food with no mayo he proceeded to telling me how weird I was and I didn't know how to eat a sandwich then fills my sandwich with so much mayo it was coming out of the sides. I took it back to get remade and he got mad and started yelling at employees to remake it and treated me terribly. read more

Usually this location serves up some hot subs with great service, however, on a very recent visit this place was a wreck. First, the dining room was ugly dirty with trash on the floor and several dirty tables. Second, the cashier was having trouble with the cash register. She said something about the receipt paper was jammed and she was just writing orders on a piece of paper, but unable to take your payment. She was on the phone with someone trying to get it fixed. While waiting, noticed two of the guys making sandwiches had plastic gloves on handling the food then wiping their face and pushing their hair back. Nasty! Then, after finally paying for my order, the cashier advised that the ice machine was not working and want to know if that mattered to me? She offered a warm bottled soft drink with my combo instead. After what seemed like a long time, my sandwich was delivered to my table and it was very good. This place seems to have fallen off from good to bad. No manager was visible in the store at the time of my visit. Maybe the good workers have all moved on to the many new Firehouse Subs locations in the Chattanooga area due to expansion, or maybe they have just moved on to other employers. Whatever the reason this location was a disaster. I am done with this place. read more

It's like going to "Cheers" and being able to order a sandwich! Not only is the staff super friendly, the food is delicious and served quickly! The manager Marlene is a doll and is always certain to make sure my sometimes picky orders are just as I like them. Unlike some of the OTHER nationally known sub shops, you get ACTUAL MEAT on your sandwich and TONS of it plus all the fixin's you can imagine. Great atmosphere for the whole family and a great value. Added bonus is that they give back to local fire stations. Good food and even better people! Thanks Firehouse! read more