There's been a manager issue at this location for years and after my last couple of visits the same problems and more persist. I decided to give this Firehouse location another try since they're so close. In fact I've been there 4 times in the past 3 months, and here's what happened. The 1st revisit I ordered 2 regular sized subs and both were small and cold. By small I mean I ordered "regular size" subs which they claim on their website are 7-8" long instead received 6" subs. The 2nd revisit was good, no issues. The 3rd revisit I ordered two subs with WHEAT bread and they were both made with WHITE bread. When I got home and realized this and returned to the store and asked for them to be remade, in which the employee stated they were out of wheat bread and they meant to mention that to me when I picked up my order. 4th and most recent revisit both regular subs were small and one had barely any meat on 1/2 of the sub and they looked completely nasty and not fresh. What's more I ended up getting sick almost immediately after eating it and so did my partner. So now I'm done with them for good. This location is impacting my feeling on the actual Firehouse brand including those who run a tight ship and a proper business with great food. The people responding to these reviews clearly do not really care because the same comments come up over and over again. They also never offer up any compensation for the hard earned money I've wasted on poorly made items at this location. So now I'm done for good. I would also like to point out this location never has any business and it's typical to walk in and the employees are in the back goofing around. It seems like they're cutting corners with generic bags instead of Firehouse branded ones, they're out of pickles regularly, and no white bread in addition to serving sandwiches that are 20% smaller than what the website states are "regular size" subs. Do yourself a favor and choose a different Firehouse location. You'll thank me later! read more

I called the manager to ask if it was common practice to double sticker their brownies to extend expiration dates of food. He said no, I explained how the ones we had gotten were double stickers and expired he said they had gone till the end of day. Explained that the time was morning. He said he would look into it and speak with morning shift. No concern to replace the expired and stale brownies. Wonder what other things they are doing this with? read more

Firehouse Subs - Sandwiches Near Me - Casselberry, Florida

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Came in half an hour before closing today. Lady said she couldn't make anything because it was the end of the night.

This firehouse location is probably one of the worst I've ever been in. Their cooking utensils/appliances are loaded with mold along with serving spoiled meat and goods with mold, store owner doesn't have management and store owner doesn't rectify issues that are making people ill and doesn't seem to care and keeps having the employees serve the food anyhow, she treats her employees horribly and I'm surprised she still has a store. This store needs a HUGE improvement or closure or new store owner because this lady is awful!!! read more

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I have ordered from this store twice in the last 30 days. The first time I received the wrong sandwich. Not only was it the wrong sandwich it was just meat and cheese piled in the center of the untoasted bread. The second time was last night and it will be the very last time I order from this store. I ordered 2 sandwiches, a Hook & Ladder Fully Involved and a Hero Fully Involved. What I received almost made me cry. The Hook and Ladder was just meat and cheese piled on untoasted stale bread. The Hero looked like someone just threw the meat, lettuce, and whatever else they had on the stale untoasted bread. I order Firehouse all the time and I was appalled by what I received last night! NEVER AGAIN will I order from this store. I would rather order from a store further away and receive cold food than the slop I received last night. read more

Firehouse Subs - What is supposed to be a Fully Involved Hero Sandwich! - Sandwiches Near Me - Casselberry, Florida

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How do I begin describing this lackluster, dirty, far-from-the-standard, and should be closed down franchise a Firehouse subs? We visited on Sunday, August 7 just after 1 PM. Upon entering the store it was filthy, with dirty floors and table tops. The one young lady working behind the counter should probably be sent through safe food handling training and hand washing practices. The gentleman, who came from the back of the store, was of no help after he poured a picture of water into the already diluted loaded potato soup. Don't even think about taking a trip to the men's room, that is in horrible disrepair. The sandwiches were definitely subpar. When your customer can hear you clanking the sides of the empty metal container trying to get the remnants of whatever toppings are left, you should probably restock the items. But, rather than doing that, the sandwich was delivered with minimal toppings, that are in embarrassment to the concept of "fully involved". Not only will we never visit this franchise again, but will definitely be spreading word-of-mouth to our friends and family, and probably anybody else we can talk to. read more

Love their subs! The restaurant is clean and the staff is always pretty friendly. This is coming from a person that grew up picking her own food right from the ground: unlike other chain sub shops, I appreciate their fresh ingredients! Their bread is always decently fresh as well, no nutritional value from the whitest of white breads, but yummy none the less. Def a great option for a healthy yet hearty meal on the go. read more

Firehouse Subs - Sandwiches Near Me - Casselberry, Florida

I ordered two subs online. When I went in to pick up the subs, I was told that they did not have the gluten free bread I ordered. So my subs were not made. I asked for my money back and they said that I had to take that up with the website, that they could not do anything about a refund. I headed home and called Firehouse customer service. They told me that what I was told by the two employees at the Firehouse store was wrong. The refund had to come from the store that I ordered the subs from. The customer service representative said she would put in a request for the store to call me back and make arrangements for my refund and that it might take up to 7 days. A week later, I had received no call. I called the store directly and asked to speak with a manager. I explained the situation and was told I needed to come in to get the refund. When I arrived, the woman I spoke with was not there. The two employees that were there the day I ordered were there. One was sitting at a table on his phone. The other seemed confused or possibly high? Maybe they were both high because it took way too long to get them to understand I needed my refund. They were unprofessional and acted like I was bothering them by even being there. As they figured out how to refund me, I looked around the restaurant, it was dirty and in desperate need of just basic cleaning. It even smelled stagnant and dirty. I asked why they didn't have the gluten free bread available and they tried to explain that it is frozen and takes too long to defrost and so they don't. Weird that other Firehouse restaurants don't seem to have an issue having the gluten free bread available for their customers. I will never return to this Firehouse subs. It is filthy, seems mismanaged, and definitely lacks customer service. read more

Absolutely awful from the customer service to the food. I know help is hard to find these days but come on. Walked in the guy just stood at the register. No greeting at all. Took 10 minutes to take an order for 4 sandwiches. Took 3 tries to get the credit card to take and it was telling me it was approved on my screen but he couldn't get it to show on his side. One of the sandwiches came with bacon. I was asked if I wanted the sandwich hot. I said no. He said oh well our bacon is frozen so if you don't want it hot the bacon will be frozen. Really? You can't just cook the bacon and put it on the sandwich . Well after all that I got to the car and 1 sandwich was missing. Got home and 3 of the 4 were made incorrectly and the quality of the bread etc was awful. Definitely not the Firehouse I have loved for many years. Won't be returning to this location ever again. read more

Used to go there regularly when the kids were younger. Today ordered a Turkey sandwich and a steak and cheese sandwich. Few cents short of $20! Terrible!! The steak was dry and the bread also felt dry and stale. The Turkey sandwich was for my daughter, who is usually a fan of Firehouse. Even she said hers was barely OK. I would rate Publix subs and Subway way better than this place. Sorry, won't be coming back ever. AJ read more

So today I woke up a little weak on my new medication and just wanted food with a lot of break consumption so I remember there was a firehouse subs across the street from me, mind you I love firehouse over subway across the street from them way better. So when I get there I'm greeted by one team member (mind you there were 3) it's not too busy and the manager is just so overwhelmed yelling people order names aggressively and just super agitated and I can tell the other two men ever weren't much help but service with a smile right? Anyways I let it go and try to be understanding , I waited over 20 minutes uncomfortable because of the damn tension between whatever they had going on back there, for a meat ball sub. When I left I told them to have a nice day and went home to this. I also asked and paid for extra cheese. My meatballs were old as hell tasted like pennies , no marinara and it was upside down when I opened it. read more

Firehouse Subs - a close up of a sub sandwich - Sandwiches Near Me - Casselberry, Florida

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This place is incredibly disorganized. Employees need to learn how to work more efficiently and effectively.

Can't believe I am the first to review Firehouse Subs at this location. They are always busy and they have such good subs! If you haven't been to a Firehouse, you have to check it out. Great for lunch. I got the Firehouse Hero which is premium roast beef, smoked turkey breast, virginia honey ham, and melted provolone. You can choose either wheat or white bread and I usually get my sandwiches "fully involved" which is when they load it up with mayo, mustard, lettuce, tomato, onion, and a dill spear on the side. They have all the standard chips and drinks to choose from to make it a combo and the prices are competitive. The staff members are always friendly and quick to place the order and start making your sub. All in all, this place is too good to go without a Yelp review for so long. I hope more people start sharing their experiences! read more

Always tasty and fresh! Just had the meatball sub for the first time and it blows the competition away! I added mushrooms and sautéed onions to it, then dipped it into the sweet vidalia onion sauce. Awesome! read more

It is firehouse, nothing special. Better than subway, but still firehouse. Publix is better but there are much better sub/sandwich shops out there. read more

Subs are great, place looks clean and staff is friendly. One thing i would suggest is to keep a close eye on internet orders, in 2 seperate occasions i have preordered online and arrived to pickup and staff didnt even know an order was placed. I came from subway to you guys because of awesome food but mainly also due to online ordering, so come on guys dont mess this up. read more

First time I ever ate here or heard of the place and after that I was convinced they have one of the best subs available.

My favorite place for Subs! So many to chose from and the staff is always helpful with special requests.