Amazing service- everyone is so kind and happy to help!! Tommy is great! He was so energetic and loving

Chick-fil-A in Colonialtown Center is usually my go-to location when I am at work and want something quick to go. As with many of their locations, this location's service is speedy. My wait times here, even when busy, are usually very minimal (if any at all). I rarely experience issues at this location or with their staff. My experience is always pleasant and quick. Everyone is beyond friendly and chipper. The drive-thru line moves pretty fast (I have never sat indoors at this location). However, if you do have a DEEP AVERSION to lines, you can park and go inside to sit down to enjoy your meal. I truly cannot complain too much about Chick-fil-A as a fast food restaurant that I frequent. I am very rarely disappointed. On my most recent visit, I ordered (AGAIN) their new roll-out menu item: the spicy chicken & waffles sandwich, which is available ALL DAY. It is STILL a delight. read more

Oh my goodness, j5 bellot aka Jeremiah was an absolutely tremendous employee at chick fa lay he truly showed his true colors out on the field. He's an absolute beast in the paint and absolute weapon here at chick fa lay. I've never seen such a handsome man come out and give me my ice cream cone. I almost wanted him to feed it to me. Give this man a raise read more

Chick-fil-A - Fast Food Near Me - Orlando, Florida

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holy shiz nuts! i had the opportunity of a lifetime to have the #1 food runner in the nation Jeremiah "J5" Bellot bring me my food. he displayed dominance and manliness while delivering my chicken sandwich. this trip truly meant so much to me, thank you chick fil a and my big sexy beast Jeremiah for this awesome experience read more

Went here for a quick bite. I was greeted immediately by a very friendly counter attendant. I had the spicy chicken breakfast biscuit for about 4.19. I scanned my rewards card and payment, and they told me it will be delivered to my table. Within a couple minutes, another friendly person delivered it to me. The biscuit was fluffy and the chicken was crispy enough. It could have been a bit spicier, but the sweet siracha sauce helped give it the kick I needed. It was just filling enough to start my day. The very friendly service is the reason I am giving it 5 stars. The staff were very enthusiastic and helpful. They really helped make a Monday enjoyable. The atmosphere is very casual and the place looked clean. The drive in service looked busy, so I was glad I ordered and ate inside. There is a small playground for the younger kids too. I am glad you see Chick-fil-A offer some breakfast items at reasonable prices. It is slightly above McDonald's quality. Glad I came on a weekday instead of Sunday as they are closed on Sundays. This was a great place for fast food breakfast. Overall: A read more

Chick-fil-A - My spicy chicken breakfast biscuit with siracha sauce. About 4.19 - Fast Food Near Me - Orlando, Florida

A good stop for comfort food in Orlando, Fl. Let's face it. It's Chick Fil A. It's an icon. The staff at any restaurant in this chain seems to be always friendly and the food always consistently good. The chain of restaurants launched the first Chick-fil-A restaurant in 1967 at Atlanta's Greenbriar Mall. Today, there are over 3000 Chick-fil-A restaurants across the United States. As you can tell from above, I will gladly admit that I am a CFA fan. I have always appreciated this chain wherever I have visited for their dedication to consistent quality, friendly staff, cleanliness and bright welcoming atmosphere. This one seemed to fit the familiar pattern in a good way. It was easy to find, located just off the south side of Colonial Drive. Parking was a little challenging close to the restaurant. Like many of the CFA's these days, there is a covered drive through with fans for those warm days. We went inside to order rather than using the drive-thru, and even with a fairly busy dining area, the restaurant was clean. The staff at the counter were polite and upbeat. Our food and drinks were prepared quickly, and just the way we like. As with all the CFA locations we have visited, the prices were very reasonable for the portion sizes and quality. Overall, this Chick-fil-A had easy access, busy traffic, fast service, clean surroundings, and reliably good food. It's a good stop if you're passing through Orlando and want some good comfort food. read more

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Pretty standard CFA. The drive thru is not terribly placed. Easy, quick, and friendly service from the staff. Good food. They host bingo nights and the manager is very nice! read more

We came to dine at this location. The food came out in time, very friendly staff and helped to get a few extra things. The restaurant itself is fast paced and lots of people coming and going (we came for lunch), however the staff is on it!! I like that it has a big parking lot, playground, take out, etc! read more

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This location is the McDonalds of CFAs. Consistently bad compared to others. Sodas that aren't sweet, fries that are always cold, chicken that tastes like it was mad hours ago. Stopped eating CFA frequently since moving here. read more

Good food and super fast service despite long line. I had spicy chicken sandwich and mac and cheese. So good i forgot to take picture.

Worst customer service. While waiting in the drive-thru line, a dark haired girl employee, with glasses and pigtails, took it upon herself to become the drive-thru parking attendant. She was griping about everything and telling people to pull their cars up in line, even though there was no room to do so. The poor guy who was taking my order didn't know what to think or say either. I ordered a 30 piece chicken nugget, but I soon became so disgusted with her attitude, that I pulled out of line and went to KFC for my chicken order. At KFC, I received great customer service, and I received 36 nuggets instead of 30 chicken nuggets at Chic-Fil-A. Also, my order at KFC was more than $2.00 cheaper. I'll never go back to Chic-Fil-A. KFC is a much better chicken restaurant and the food taste better. read more

This Chick-Fil-A at Colonialtown Center was kind of a let down. We had to go to Fashion Square Mall which can't be more of a let down as exceptions are low. But when one of the arguably "best" fast food restaurants disappoints, it's not a good sign. First, why is this place so popular? I don't get it. It's not bad but not wait in super long lines all day long worthy. (Chicken Fire across the street is). Luckily, we arrived then went inside to order and eat, only to find out Dine-In was closed. What? They had some outside tables so it wasn't that big of a deal, but it made going in and ordering a cluster as everyone was huddling around waiting for the food instead of sitting spaced out in a restaurant. DUMB! The food was OK. My spicy chicken sandwich was VERY oddly shaped and looked more like a soft shelled crab instead of a chicken breast. This from the supposed king of chicken sandwiches. And why is their grilled chicken so much expensive than the fried? I think it's a smaller piece of chicken too. Anyway, This was convenient to where we were going, the inside line wasn't bad, but not having dine-in was a huge miss. read more

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I always love going to chick fil la but this time my chick fil a stop was the worst one ever because I was eating my food and I took a fry from my large fry and see there's a bug on the fly making lose my appetite. There food is usually so good but I'm disappointed . I wish that they get more on their a game and make sure nothing contaminants the food. read more

Oh boy! Not all Chick-fil-A's are created equal. I noticed that this restaurant was closed down for renovations for a little bit of time. I don't frequent this area, so when I do, I notice it. Unfortunately, they missed the mark for me today. The design of the drive-through is absolutely horrible. It backs up from the right side of the drive-through because you have to wait for people to exit and it is a short distance from a stop sign. Once someone got to me to order, I placed my order and went to pay. She said that she was not taking payment and that the person up front will take payment from me. I waited a total of 20 minutes in the line and the associates were all walking in between the cars, they seemed as if they did not know what they were doing. I am not sure how long this location has reopened but they definitely need some training. Maybe they should take some tips from the Waterford Lakes location. Once I got to the area to pay, the boy was not very friendly and I gave him my card and had my phone out to scan for my rewards and he took the payment first and I said can you Scan my rewards, he said you need to give this to me first. I have never had a Chick-fil-A employee talk to me like that, but it's OK. He was a kid. I finally get to the front to get my food and someone else is standing with my food that has been standing there probably for a little bit because I did not see him move. Once I got to the window, I asked for extra sauce and the girl told me that it was in the bag, how would she know if there was extra sauce? AnyWho, I received my food and got ready to eat it. I ordered the eight piece nuggets, this does not constitute as Eight pieces does it? The waffle fries were not full and they were cold. Total disappointment today. Sad lunch. read more

Chick-fil-A - Fast Food Near Me - Orlando, Florida

This review is specifically based on Chick-fil-A's as you all know fast food and commercial restaurants compared to our local fun weigh differently. That being said welcome to the best Chick-fil-A in the metropolitan East Orlando area. I have been to several Chick-fil-A's in the area and gladly will drive out of the way to this one. Five stars when it comes to quality, customer service, and speed. I know at the start of the pandemic the road was rocky but I have to say they held it together better than most. Even implementing a "Don't block the drive thru" area for cars queuing into the order line and completed orders able to drive out. I want to specifically point out that the integrity at this location is real. Whenever I order extra crispy fries they always have me pull to the front (which makes sense). I have never been let down. My bag is filled crispy perfection and never burnt crumbs. The inside is typically maintained well, the cashiers are always courteous, and I never have to worry about sauces, utensils, and the order being correct in the drive thru. Even though I still check (side lip mutter)! Its so nice that this location has an entrance from three major lights and the convenience of tons of parking. Thanks Chick-fil-A for your crispy waffle fries, cold kale salads, and fresh lemonade! read more

Chick-fil-A - Six feet window handout! - Fast Food Near Me - Orlando, Florida

Why bother spending $20 on 2 salads when they don't give you dressing or toppings for them? And when you realize when you get home and call, all they can say is "sorry, we'll use it as a training opportunity!". Also got stuck in the inside line for 15min unable to leave because the person checking us out was apparently also in need of a training opportunity. Never again... it's not worth it. Just go somewhere else for food who cares about giving you what you actually ordered. read more

Highly rude, sarcastic employees are allowed to run rampant and socialize instead of doing their job. I was left in the drive thru station and ignored (no other vehicles) while four employees were gossiping and having fun. The manager was nowhere to be found, and they kept sending employees acting as if they were manager. Avoid this location and spend your money elsewhere where you're treated with dignity, courtesy, and respect. Shame on you, Randy Parks. I relish any declines in sales you encounter since you just don't care. Edited to update that corporate told me they tried to discuss the poor employee conduct with the franchise owner Randy Parks, and he closed the complaint with no action or follow up, and told corporate he would do as much. Corporate folded over in response. Beware this location and dine elsewhere. Chick-fil-A hasn't changed at all. read more

The Cobb salad is always delicious! The service was fast despite them being pretty busy. The room was not too loud. read more

Chick-fil-A - Dining room - Fast Food Near Me - Orlando, Florida

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My drink tasted like water ,Mac and cheese could be cooked a little more ! My nuggets were perfect I must admit!!!

went to chick fil a because I'm 39 weeks pregnant and I love their ice. I chug my drink open up the lid and I see a giant bug in my cup.. I threw up.. thanks chick fil a read more

Chick-fil-A - Fast Food Near Me - Orlando, Florida

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I am updating my review as this location has undergone renovations and a clear change in management. Wait time has virtually been eliminated in both in restaurant and drive-through options. There is always a ton of helpful and friendly staff so kudos to them. read more

Pretty consistent CFA. This location has the fully covered drive through so it was ideal during the rainy day I stopped by. Food was prepared quickly and to the standards one would expect for CFA. Definitely will stop by again! read more

First the drive-through takes way longer then it used to. Pre Covid you can get in and out but now plan 10 or more minutes. Been a hand full of times the past 2 weeks and it's almost painful. It's not like the other locations that zip you in and out. On top of this the fryes May have something issues. Take a look at the following picture. Is it mold? Is it internal growth? Who knows how many I ate while driving but hope I live though the night. At lest the normal chicken sandwiches was good. read more

Chick-fil-A - Mold on the fry. - Fast Food Near Me - Orlando, Florida

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Treat your employees with some damn respect. Everyone in the drive through is always so polite and helpful! But management just talks to everyone like they're dumb. Reprimanding your employee for putting the name "Batman" on a food order when the customer requested it is just petty. Owen, you're awesome ! Thanks for being consistently kind. Robert, stay groovy dude. Five stars for yall! read more

I told them at the drive thru that my wife always eats the ranch when I get home, so they gave me 5 packets! They were super friendly and I can see the smilies shining through those masks. Conveniently located on colonial in a shopping plaza, they are always ready for new orders at the drive thru. And they just recently opened their seating area! I saw some people eating food outside the building read more

You know I love chick fil a. Probably my favorite fast food restaurant if I had to pick one and this is the worst chick fil a of all. Not only is management a disappointment so is their new pick up line that no other chick fil a does. I spoke with management to let them know and they completely ignored me, said it was best and what not while disregarding me entirely. Well, never coming here again and recommend people they don't eat food made by people like this. read more

I wanted to give Miss.Julia a shoutout she was so nice and had such great energy. I just got off work around 6pm and stopped to get a Cobb salad and she just put so much light into my day! Thanks for being you Julia keep it up girl!! read more

I came to this Chick-fil-A for lunch today and found a black hair in my drink after I got back to work. Took the lid off to make sure they added the lemon (which was missing) and found a hair instead. read more

Chick-fil-A - Half lemonade half sweet tea - Fast Food Near Me - Orlando, Florida

The location itself is quick and easy to get through the line. The drive thru may back up but it moves fast with their system of having people with tablets taking orders far back in the line and giving the inside workers time to prep the food before you hit the window. The location overall can be hard to get to and exiting can be equally difficult. It's on the front side of Colonialtown meaning it is on the heart of traffic flow. All the traffic lights in and out of here don't allow right turns on red so you'll probably sit through a couple light changes during peek times. Overall: A Good for a quick lunch just be strategic when getting in and out of the lot. read more

Chick-fil-A - Drive thru menu board - Fast Food Near Me - Orlando, Florida

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This is by far one of the BEST chick-fil-a that I've been to across the US! Shot out to Angie who was in the seating area helping people with anything extra they needed, condiments and such, and just talking with people giving a wonderful smile and hello. #anazing Upon pulling up it was a nightmare because there were a million folks in the drive thru. We went in hoping for a shorter line...no luck. As we stood in line we decided to order via the app thinking it would be faster. This staff team was so efficient and running like a tight ship that our order was taken before we could type it in fast enough. Also the order came surprisingly quick with such a long line! They also have a special table honoring vets! They also provide little cups of cherrios for kids. And i'm big on customer service...IMPECCABLE! read more

Chick-fil-A - Special table honoring veterans. - Fast Food Near Me - Orlando, Florida

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I usually have no issues with Chick-fil-A getting my order right. Yesterday they forgot to give me my drinks when I went through the drive thru. I called back and spoke to Kathleen. She was super nice and apologetic. She asked me what I ordered and when I went back she replaced my meal and brought the food to my car so I didn't have to wait in the super long drive thru or go inside. I was pleasantly surprised how she handled my order. Kathleen, Thanks for the superior customer service! read more

Chick-fil-A - Fast Food Near Me - Orlando, Florida

We were here on Monday afternoon before flying out of town and even though it was rediculously busy the service was outstanding! The manager was walking around asking everyone how their food was, etc. I was very impressed by the level of customer service here for a fast food establishment!...and of course the food is great as always! We NEED a Chick Fil A in Vegas...NOW! read more

Chick-fil-A - Fast Food Near Me - Orlando, Florida

Kevin's the goat make him the manager!!!!!!!!!!!!!!!!!! The foods great. love the location.

Went to grab a "quick" breakfast. Line was moving til the final window, then I was told to park and wait, after seeing 10 orders get their food I went inside and asked for my order. The manager hearing I was upset turned around and said "you'll be fine" and talked about how he comes in at 3am every morning. Chik fila must not be a Christian company anymore. I'll never go to that chik-fila again. Don't waste your time. read more

Chick fila is a great place to stop on the go great food and great service many employees to help us and not very crowded

When I opened the page to leave a review, I saw a string of other negative reviews, understandably so it couldn't just be in insulated incident. Customer service was poor, Geveny stated I couldn't speak with a manager. The store manager Christopher was informed of my issue but said he's clocking out and I could speak with him the next day. Not very people friendly. Edguardo the other manager was just as unhelpful, they transferred me to him at the end and informed me to write a review if I want the owners information and for them to contact me. read more

This location is very disappointing. The drive-thru line is extremely slow, lasting as long as 20 minutes. They will not let you order inside. They only let you order at the drive-thru or on the app. The sign on the front door says, "We are open." But they are not open to ordering inside. This location used to be great. It has become very disappointing. read more

I rarely go out for breakfast but when I do, Chick-fil-A is my favorite fast-food breakfast. Their chicken biscuits are memorable in my opinion. However, not all biscuits are baked the same at every location it appears. The shop closest to me bakes their biscuits much longer than I prefer but this shop has their baking time perfected. Soft-textured biscuit, fresh and hot temperature, fast service, friendly staff. This location is a winner! read more

Chick-fil-A - Chick-fil-A chicken biscuit - biscuit is perfectly soft texture - Fast Food Near Me - Orlando, Florida

This location could benefit from a corporate visit to fix their problems! In the last six months, the level of customer service has gone from good to none at all. The order taker in the drive-through this morning couldn't be bothered - leaning on her podium with her hand on her chin. Placing the order was an effort in not giving a damn and not fully knowing the menu items. An egg white grill was turned into an egg white biscuit - the word biscuit was never mentioned. The assistant manager on duty was not much better. I understand filling positions during these times is not easy, but your hiring practices are clearly jeopardizing your service level and, thus, your business!!!! read more

I have been a fan of Chick fil a since I can remember and even worked there as my first job. This location is unfortunate and doesn't even do military discount. The workers I spoke with were very passive aggressive and my food was not made with love :/. I usually never go to this location anyways because of how packed it always is. The line wraps around the building TWICE and not sure why. read more