This location is a mixed bag of service and stock. It's been here as long as I can remember and is not known for speed. So give yourself some time if you are picking up here ... yes even in the drive thru. You will be asked to park. However! This location is always clean and the food is at Burger along standards. We ran to try to the SpongeBob SquarePants collab and were not disappointed. The pineapple frosty is SO GOOD. It's like a pineapple slushie with a cold foam top. SO GOOD. The crabby patty was funny as a square light yellow bun but the taste is classic whopper. We also tried the bacon cheesy bites in the cute little treasure chest and they were not bad at all. They tasted like little loaded baked potatoes. Nummy. I love a collab. They were super busy tonight but the staff was so nice. It might take a long time but it's still my favorite location. read more

Burger King - Cheesy bacon tots - Burgers Near Me - Casselberry, Florida

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Great customer service! I didn't get the his name, but on Jan 16, @ 1220ishpm, the worker in the front was truly great!

I hadn't been to this BK for awhile, it seemed like every time I went they were out of something. So I decided to give it another try. I ordered a fish sandwich only to find out they were out of tartar sauce. So I ordered something else. Went to fill up my drink cup and a large number of their selection were empty. I had to go with my 4th choice. The staff was very nice and friendly, hence the 2 stars. I probably never will return. read more

Narayan delivered outstanding customer service from start to finish. He was professional, patient, and genuinely attentive to my needs. He took the time to understand my concerns, provided clear and helpful solutions, and ensured everything was resolved efficiently. Thank you for the great service read more

Offer doesn't accept cash because they don't have change and makes you wait and park after going through the drive through. Has happened to me the past 10 times I've been. 0.5/5 stars read more

The King is "hitting" it a bit too hard today. Thank goodness for digital support, who quickly refunded my hard earned $. Window crew member was lovely and apologized for my wait, but the cook has got to go. Appetite lost. read more

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Los servicios son excelentes, rapidos,comidas excelentes y atenciones especiales del personal que labora en el mismo,pero pude observar algo muy importante la limpieza excente del área y su personal también bien formal,éso hace que le de sus 5 edtrellas,felicidades sigan mostrando apego a área de labores read more

This burger king was great it was clean, had great staff, the food looked like they tried defiantly one of the better burger kings i've been to read more

My experience there was amazing unlike any other fast food restaurants i've been to the customer service was amazing and the food was good for its price it's cheap deli and definitely worth your time And the overall ambiance of the place was so fulfilling. read more

If I could give this slow ass restaurant negative stars, I would! We ordered a sourdough bacon burger and a spicy chicken sandwich sans pickles. We received a bbq bacon cheeseburger and a regular chicken sandwich literally covered in pickles. The fries were stale and dry. The person kept yelling over the intercom in the restaurant in Spanish to ask if they had what we wanted, it was the worst experience ever. And of course the damn phone number to this "restaurant" is disconnected. Came back to advise them if the discrepancies with the entire order, and the woman at the drive thru stated "we always make fries fresh". I understand Spanish and when the lady told the cook to make fresh fries he responded "there are fries here, just heat them up" Read the other reviews here and on Google, it's a common complaint. They did offer to remake the meal, but I threw mine away and declined the offer, and they remade my boyfriends since I felt bad for him not eating. While I waited, another guy came through the drive thru complaining about his order as well and ended up arguing with the woman at the window. They did remake his food- fresh fries and a triple sourdough burger, and they were polite about it. read more

Burger King - Some kind of bbq bacon burger. We ordered a sourdough king - Burgers Near Me - Casselberry, Florida

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Absolutely horrible customer service!! Will drive 20 minutes to a different location since that's how long I'll be kept waiting anyway

Every time I use this location there is a problem. Today they gave the Uber driver the wrong order. I drove there to pick mine up and they had no shakes. ( this happens often) the staff was very rude and dismissive. read more

-10 starsThe employee was EXTREMELY rude to me, basically threw my food into my car window. He didn't give me a drink when I asked for it 3 times he screamed at me that he was going to get it and never came out to my car again. My fry box had less than 1/2 the amount of fries, my onion rings were missing, there was not cheese on the burger that I paid extra for. It had so much condiments on it when I asked for light and extra onions when I asked for light. I am so disturbed by how this man treated me as this restaurant when all I did was pick up a mobile order. The bag that my food was is was all ripped up and looked like it was reused. I'm not sure who thinks this is an expectable was to treat a paying customer but it's not at all. read more

Burger King - a brown paper bag on the seat of a car - Burgers Near Me - Casselberry, Florida

I was driving to a work location and my stomach seemed stuck to the back of my body. Starving! So I made a quick detour into the drive thru , ordered a bacon cheeseburger and a value sized soda ($3.62). Threw it all back and got to the location to complete my day's work without thinking constantly of gnawing on my forearm. It was a good burger, bacon was super crispy and the bread was soft, meat was thin but it all filled me enough for the next hour till I get home. Serve was quick and she was very friendly through the drive thru window. read more

Closed at 5:30pm on Wednesday. Employees constantly get food incorrect, or they forget an item. read more

Horrible place to go, one manager working alone on a Saturday! That's abuse! Burger King better be paying this lady extra. When low on staff rules need to be placed to only operate through drive thru. I was 15 when I started my job at McDonald's. Why are we not hiring at 15 anymore?!? read more

They franchise just needs to close this location down. Hardly any employees, barely any menu items, half the time they're cash only. Just pointless. read more

What is going on with Burger King? This is the second location that I've experienced recently that has shocked me with the customer service. I drove by around 9pm and the drive thru was closed off and so I got out of my car and started to approach the building. I saw an employee mopping and when he saw me he motioned his hand across his neck, I guess to communicate "we are dead" and that I wouldn't be getting any food. I've worked in fast food, and I know what he was doing; trying to get all the closing tasks done before they officially close so he can leave right when they are supposed to finish serving food. The problem is, BK is supposed to be serving food until 12am. I guess Hardee's is now my favorite burger joint. read more

my name is onion ring lover. i love onion rings. i got onion rings from here earlier today, and life was looking good. then, i saw MOLD on them!!!!! i came back a half hour later, to ask for brand new onion rings, and the cashier didn't even apologize!!! ok bye -onion ring lover read more

Tables were dirty, food was dry. Workers were rude and made me wait 10 minutes for my food and i found a dead fly on the cushions. Don't come here. read more

Went thru the drive thru this afternoon. Ordered a single sourdough king no cheese. Got it home, sesame seed bun, no bacon. Back in the car.....asked them to remake the order And low and behold they made the same damn thing....really?? I wasn't asking for an explanation on string theory just a burger with bacon on sourdough....last time at this establishment for me!!!! read more

Who ever is working at 8pm on 9/4/23 shouldn't be working there. There were two girls inside and I waited in the drive through for 10 min and nobody answered so I drove up to the window and honked and they literally looked at me and continued talking. Just be unemployed at that point idek what to tell y'all. read more

Am here during a Friday afternoon, the staff here is friendly, attentive and welcoming.. it was a calm eating experience as not many people are here. Please note I came inside and did not go through drive thru Burger King isn't my preferred fast food place but I had a coupon so why not.. would come again if anything read more

Lmao It's funny how Burgerking's slogan is "Have it your way" n yet every time I order from this Burger King in particular anything that I wanna have added on to my burger is anything BUT my way. Like whoever working on these burgers literally don't read the tickets. They just make whatever tf they want and throw it in a bag praying u don't come back n say sumn about it. Arbys gives me food poisoning every time I go there but at least THEYRE consistent. I wouldn't recommend not even to my worst enemy and I LOVE BK... (just not this one) I'd rate this place 0 stars if it allowed me to read more

the WORST Burger King ever! my mom and I try to avoid this one but it sucks that it's the closest to us! the workers are RUDE, it's always empty but they take forever with our order, and they seem to never have certain things available! this place has been closed down many times due to rats! and it should STAYYYYY closed! (we are the only customers currently in here and have been waiting on our food for over 20 minutes) read more

I'm not one to complain but I am fed up with this Burger King. I've lived nearby for a year and I have had an issue here every single time. Random store closures, machines/registers not working, always out of supplies, horrible staff attitudes, slow service. This is literally the worst BK. Don't even bother trying to go, save yourself the headache. I've worked in customer service for several years and I've never seen a place so badly run. read more

I was hoping the reviews were wrong because I love my impossible whopper. When I went to the window the lady did not know how to work the mic for the drive theu. She was talking to me and then would all of the sudden start talking to the person at the window in the middle of my order. Then I asked for the 2/6 impossible whopper deal (which is a $1 uncharge per burger - I'm such a BK regular I know this!). She told me they couldn't do that. I told her yes she could and it was a dollar up charge and that was doable because I've done it a number of times at other locations. She put me on old and on and off her mic went as she talked with her shift supervisor. Then she came back on the mic and asked me if I knew the code for the deal. I said no. She said well then I can't ring you up for it because I can't remember the code. Needless to say, what an awful experience. I drove out of my way to another location because I did not want to give this location any business. I was not impressed with the service at all. It was very unprofessional - I understand it's a fast food restaurant so I'm not expecting HIGH level of care, but this was awful even for fast food standards, really low!!! Don't waste your time or money. Go elsewhere. This is a horrible representation of the Burger King brand. read more

This place has gone so bad, my family always used to come here all the time but now we are really disappointed. There barely any options of burgers to choose from, they have no desserts or any berverages. They dont have any sodas on the machine and if they do it's all water no flavor added and taste like nothing. and it's disgusting. The coworkers don't give the orders that you wanted, you get the same burgers for all. The fries are all dried and really salty. We came again and got the same results we are not coming back again, it looks like there going to shut down this place soon. It's very disappointing. read more

If you're craving a burger, don't come here they close at 7 unless you order through door dash or Uber. I've tried to stop here for a quick late dinner after school. Just go next door to Arby's , they're always open and food is always fresh ! read more

I always order the same thing every time and the person working today want it to charge me more for the same item I've been eating for the past 2 weeks. Was rude and didn't even know what I was ordering. Tried to go to the inside to get help from a manager but it was locked. read more

Time and time again I, when starving, subject myself to this horrible place. King of garbage, King of gross but not even close to Burger King. The manager threw me a gang sign to co-sign his dirty look and this was because I walked through the door. Seriously, the owners won't read this but you will. Do not spend your hard, earned American dollars at this establishment. #gotoMcDonalds read more

Burger King - Garbage in an empty fast food joint? #cryingshame #shouldhaveknownbetter - Burgers Near Me - Casselberry, Florida

This location needs to be shut down. They don't have the staff to handle the area of the location. 30 minutes for 2 chicken sandwiches. What a joke... thanks for screwing up my lunch break. Even ruined my order read more

So with this corona virus thing going around we placed an order for delivery. We got a coupon by email that said free delivery, so we said " why not." We placed the order, everything is great 25 minutes while tracking the order, it says cancelled, what??? I've tried calling numerous times and of course no ones answering yet my credit card was charged for the order, wtf?! CAN WE SAY BBB IS GOING TO BE CALLED ON THIS FRAUDULENT PLACE!!!!! read more

This has been consistently the worst BK around. They constantly mess up orders and are extremely slow. This location should have been shut down years ago. Please use University or Red bug location. read more

Burger King - Today's screw up ordered 3 fries and whip cream on shake. No whip cream and 3 onion rings no fries. - Burgers Near Me - Casselberry, Florida

This place is worse than covid. Staffs lazy, foods alway incorrect. Stay away from this Burger King.

Worst BK ever. Needed to get some food quick, pulled into the drive thru up to the speaker and waited for like 4 minutes....nothing. Pulled up front and went inside. Started to order my food with someone up front, who was also playing and joking around with the drive thru attendee. As I ordered my food, she said that the wait would be quite a while because there's only one person "back there." NEVERMIND! Isn't this supposed to be a fast food restaurant? This BK has been horrible for years, the last time I went a few years ago, my food was stone cold- at the time I just thought it was a fluke. Get it together already. read more

I would give zero stars... but yelp makes you give at least one. Ordered a whopper meal... no ketchup no onions. Guess what... Extra extra ketchup and still had onions. Onion rings were cold, fries were luke warm at best. Double cheeseburgers tasted old. They got the shake right, so maybe that's worth half a star. Don't use the drive through and check you order before you leave the counter. I'm not going back. Waste of time and money. read more

I wouldn't even waste your time. I've been to this location more than you can count on one hand and each time was a bad experience. Customer service is below satisfactory. The manager at the time is very unprofessional. The food even worse. I specifically asked for my fries to be freshly made without salt (medical reasoning). The fries were refried.. The Burger was cold. You can tell because the cheese wasn't even melted. & keep in mind this has happened on different visits. Beware. read more

This place is horrible. Second visit and last. Order a Fish sandwich and when I got home gave it to my dogs. Fish was hard a rock looks like the cooked it in the morning and left it under heat lamp and very salty as well never again. read more

Went there 3 times past 2 months. I think it's out of business. I thought they happened to be not open the first two times. Just placed a mobile order and went to pick it up but not open again. No one was there and didn't see any sign that says they're out of business. I'm so confused. read more