I come here every now and then I i always gotten my order correct. I usually order online for pick up and its great. I love the pickles so I order extra. I love the hot sauce line up they have because I love hot sauce on my sandwiches. When I do sit down to eat in the store it is always clean with plenty of seats. They have a TV in there showing the local stations and it makes it a nice space to hang out and catch lunch with a friend. read more

Wife's sub had more than 4 blonde hairs in her sandwich for the 36 dollars I paid I won't be going no more read more

Firehouse Subs - Sandwiches Near Me - Arlington, Texas

Ordered at counter a Philly Steak & Cheese with extra onion and green peppers but no mayo or mustard (to heat and eat later). Upon unwrapping sub I find it only has meat with little if any cheese! Looks like grill staff doesn't pay much attention to requests. I'll not go back to this location, very disappointed. read more

Every time I order the smoked turkey bacon sub I asked if they would make my bacon crispy and they always continually put it on my sub hardly done , almost raw. This is making me not want to go there anymore.. read more

Firehouse Subs - half cooked bacon - Sandwiches Near Me - Arlington, Texas

I went to this location to get a sandwich for my mom who's visiting me and temporarily going to the Davita Dialysis next door. I have only stopped here once before this visit today ONLY to get a sandwich. I left the location headed to Mansfield only to realize my chips were not in the bag. I called to the store asking if I could get a refund and Stephanie (GM) advised she could only have me come back and get them. I denied this request due to timing, I then asked who was the owner and she said in a condescending tone yeah I asked her and we won't be able to refund the chips because "YOU forgot to get them" they are located on a stand on YOUR way out. I then advised that's unacceptable since I'm paying for goods that I didn't receive. Long story short, I'm tired of owners and GM who lack empathy/sympathy for a simple mistake OR seem to push the situation to the customer without carrying at all. I will chalk this up to my error but rest assured when you continue to mishandle or dismiss a customer you will reap what you sow. I'm also a Customer Service Supervisor and this was an easy fix at the most simplest level. This issue boiled down to incapable or unwilling and I know which one. Both of you ladies need to work on what is customer service .... It's to "serve". This review was solely on the level of customer service for $3.78. Have a great day! read more

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If i could give zero stars or negative stars I absolutely would. This was the second time it took forever to order while at the register, and then they couldn't even get the order correct. My husband and I both ordered the same sub, his on white with jalapenos and pickles, mine on wheat no mayo, they put the mayo and the jalapenos on my sandwich, and the pickles on my husband's. This is just unacceptable, especially since they weren't even busy. I will not be returning read more

Do not order delivery from this place. The driver stole my food and they refused to replace my sandwich. I went back twice and was told to use the app. The app is broken. If I could give half a star, I would read more

When they first opened, this became my favorite sub place. Then for a long time they've been okay. Not so great that I crave them regularly, but not so bad that I swore them off. Until today that is. Normally, I'm a Hook and Ladder guy. I tried the New York Steamer today. I'm nearly 69 and I've seen a lot of food ads. It's not unusual for the real food not to be a clone of the like product in the ad. And I'm okay with that if it tastes fine and we're talking $3-4. But you approach $10, It better be close. Today was a fail. It was a sad looking version of the ad. The meat included an inedible chunk of chewy gristle. Even the pickle was rubbery. I'm done with Firehouse. read more

Best sub I've ever had hands down. The service was great and the restaurant was nice and clean.

I do not recommend this place, the girls in the front are not friendly at all, they do not greet or thank customers. I don't know but to me customer service is a must, the minimum employees can do is greet to make people welcome. read more

Only two females working and both had attitude messed up my order and my two sandwich was getting soggy

I've been there twice and both times were told they were understaffed and couldn't serve me.

Sandwiches here are great. The staff are nice and always welcoming. It is an awesome restaurant. The best part is, helping the firefighters and first responders! read more

I have enjoyed previous trips to this location, but this last trip left me disappointed. First off, I tried ordering lunch though their app. After filling everything out and going to pay, I got an error message saying the app could not connect to the location and to call. I tried calling and could not get through. I finally gave up and just drove over. There were three people waiting on their sandwiches and I could go right to the counter. They are not currently doing dine in, so everything is to go, shame that you can't order on the app. The are also not doing curbside. I was greeted when I walked in and my order was taken immediately. However, the wait for my sandwich seemed long. There were a lot of people behind the counter, but at least three of them were just standing there and talking while three others were busy making sandwiches. It looked unorganized and inefficient. I don't know if people were training or what, the optics weren't good. Once I finally got my sandwich, I had to boogie back to work and inhale it, as I had spent much of my break just trying to order. I get back..and my sandwich is bland. I don't know how that happens when you ask for extra mustard and oil and vinegar, but I could not taste either. I ordered the Engineer, like always. The turkey was good, but again the condiments seemed lacking and the sandwich seemed soggy. It just felt like an off day. read more

Don't waste your time. Idk how my Sandwhich was split in half and taste like 2 totally different flavors and my husbands meatball sandwich was old looked liked it had been cooked last night and served today. Employees give off a vibe as if they are slow or don't want to be there idk read more

As soon as I went to reach for the door everyone ran to the back.. one girl took my order & it took forever for her to get her co worker out the restroom to make my sandwich.. they lucky I was hungry because i would have said forget it, but I most definitely will not be returning read more

It has been a while since visiting Firehouse Subs! I love that they give back to first responders. There is actually a new firehouse subs closer to my house so that is AWESOME! This firehouse subs however was not the cleanest and the employees were not too friendly. There seemed to be a lot of employees working but not working....the bathrooms needed attention the tea/beverage station could have used a wipe down and tidying up. The sandwiches were good but just overall I was not impressed with the work ethic of the staff....the TV's had softball on....is that just something that Firehouse Subs plays all the time? I don't know, not entertaining at all. Just saying! read more

They should have a NO stars option. We purchased 2 Lrg Pastrami 1 Med Pastrami 1 sml Turkey. I've never tasted a pastrami sandwich that had the toughest cut of meat on the sandwich. If u take a bite all the meat came out the sandwich. It was disgusting. We had to throw the sandwiches away and make frozen fish sticks and hot pockets for dinner instead. It was $60 wasted. And!!! To top it off - We paid $1.50 / sandwich for extra cheese and didn't get it. This by far was the worst experience I've ever had at Firehouse. They are usually on point but I think it was just this location. Do go there. Save your money and got where they have good food. read more

I ordered by phone the man was very nice I had a difficult oder one being I needed a few gluten free sandwiches I don't like eating gluten free but have too they have the best gluten free bread I've ever had packed with meat was so good I will always order from there now when I want a sandwich read more

idk what's wrong with the big girl with the really small twist but I came in to take a order and went to her she look me up and down roll her eyes and tell her coworker aggressively to take my order and walks off disprectfully so I just went ahead and left because it was definitely about to get taken there that quick. y'all don't need ppl like her on your team because her attitude will mess up a customers day. around 417 pm on Sunday December 17 2023 Coworker Stephanie was working with her. read more

Subs are great, lots of toppings. We usually order from GrubHub. We ALWAYS select the No Pickles option. This is because we absolutely hate pickles to the point that I have to use three napkins to pick them off. I'm about done with Firehouse for this reason. Please put the dang things in a sealed baggie if you're going to keep handing pickles out. read more

This is based off the way I just heard the owner speaking to a worker. Joseph, maybe a 16 year old was just spoken to like he was his child. I mean raised voice in front of customers. I haven't tasted my food so I can't review based on that. I hope he doesn't speak to every one that way and if he does, I hope they all walk out on him. There is a way to lead and get things done. And that's not it. Poor kid. Update: I received a message from someone named Deidra. And will upload the photo. If I had spoken with this man who apparently has little to no value for his employees, I'm almost convinced it would not have been a professional exchange on his part. If there are any teenagers looking for summer employment, I would suggest you not consider this place. You are just entering the workforce and should be treated as valuable employees. Not yelled at as children! read more

Firehouse Subs - Learn how to communicate with employees so that guest don't have to get involved. - Sandwiches Near Me - Arlington, Texas

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Always fresh and delicious. One of the best subs in the area. Always a friendly staff.

Well employees are really dry and seem like they don't wanna serve you then you get the food and after finishing it you see roaches crawling on wall tell them lady and she looks at me like whatever goes 4/5 mins later and shakes head. I understand everywhere might have some issue but for them to kinda ignore is ugh read more

service horrible. do not apply here they will indeed play with your pay and checks.Management and Owner are ridiculously immature and belittle the other team members read more

I'm a big fan of Firehouse Subs, the service is always friendly at this location. My go to sandwich is the Hero - 3 meats, cheese, mustard etc... served hot - soo good, the bread is really nice. Coke Freestyle machine which is a big bonus. Lots of hot sauces to choose from. The sandwiches are more on the pricer side, it's more expensive than Subway but their worth it. read more

Love this place! The food is unbeatable and the staff are hard working and superb at their skills. Will continue to go back.

I had the Engineer with 2 hot sauces ( house hot sauce and the Bee hot sauce). Overall the experience here was alright. Their veggies are fresh and they give you a lot of meat. I'm not crazy about their bread though. I was hoping for something more special but it's still better than Subway. Overall, I'd come back here again for their philly cheese-steak. I think it's much better than the Engineer which was a little bland. Their hot sauce counter makes this place a lot more special than other sandwich joints. I'd get a sandwich here just so I could try all of their sauces. :x read more

Firehouse Subs - Sandwiches Near Me - Arlington, Texas

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Absolutely Horrible!!! Employees are behind the counter talking! Not making orders & hardly taking orders! Ordered ahead online 15 minutes before I showed up to the store & still had to wait 30 minutes for my sandwich!!! Horrible & Will NEVER go back!!! I wouldn't be surprised if they spit in my food!!! read more

Came to pick up lunch for my family (never been to Firehouse before) and all of the employees were so kind and patient with our difficult orders. Definitely will be coming back. Thank y'all for the great lunch read more

I Was really looking forward to trying this place out. As strange as sounds I'm not from this area and was just visiting. My cousin told me that the subs here are really good, so we stopped by and placed our orders at 3pm. We waited patiently for 30 minutes and I placed another to go order and asked about the previous order. Sadly no one knew what happened to it. Sure I was refunded.. but still waited 20 min for my second order and still left hungry. read more

This is probably the nicest crew of people working at Firehouse Subs! Very polite, patient & kind. The subs were delicious & prepared nicely. We will definitely visit this location again! read more

Came here for lunch for the past two days. My boyfriend has been wanting me to try firehouse subs for forever. He chosen the sandwich, something with 'hero' in it. With fresh bread, hot cuts, melted cheese and dressing, it's So good. I could have it for lunch tomorrow. A little bit expensive though, costs more than a subway sandwich. Have a great selections of hot sauces to add to your sandwich. As well as if you donate $2 to the firefighters charity, you get a good looking Logo'ed pickle bucket! And a coke freestyle machine - all the mello yello I want. Great cookies and brownies too. read more

Firehouse Subs - Hot sauces - Sandwiches Near Me - Arlington, Texas

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Takes 40 mins to order online, when you get there the food is cold, asked for extra pickle I didn't get it, asked for bacon I didn't get it. Don't order online. Order In store read more

I have been to this location a few times, just for pick up and take back to work. I like it way better than Subway and McAllister's Deli. I like anything turkey or ham on white, with any good cheese, and a pickle, I'm down. But in all honesty, it's all good and I like how you can choose the drinks any pop you like as a fountain drink. Only down side, it's a little pricey when on a lunch budget like I am sometimes. read more

Always quick service and everything is fresh. Sometimes orders are missing items but we usually just ask for a correction. Rewards are fun and supporting firemen is a perk too. Love the fireman sauce. read more

Been here now the second time. The food is great, but my favorites are the 120+ pops coke machine with a touchscreen and the hot sauce bar. The selection of hot sauces is quite unique. The staff is super friendly, clean bathrooms and delicious food. read more

Firehouse Subs - The after picture of my foot link brisket sandwich. - Sandwiches Near Me - Arlington, Texas

So the food is good the prices are good but the service is s l o w. I even ordered online to karate it faster. Nope. Nice staff but I ordered online to get served faster.....not slower. read more

First time here- the sandwiches were awesome! The gentleman that was at the front was AWESOME. He walked us through each sandwich and made sure they were to our liking, and our kids got fireman hats. We will be back regularly. read more

I probably would've been able to enjoy my sandwich more had I not been surrounded by so much garbage on the floors. read more

Firehouse Subs - Trash under one table - Sandwiches Near Me - Arlington, Texas

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