Got my go-to, the Italian, and it was really good. The flavor was on point and I like my sub warm. The only thing I'd have to point out is that I barely got a pickle, I mean, a few tiny bites and it was gone. It didn't last that I ate it all before I got to my second half. I wish that they'd cut all the pickles the same width because the one that I got was so thin that it was barely there, and I feel like it's such an essential part of the flavor paired with the sandwich. read more

Firehouse Subs - Italian - Fast Food Near Me - Mansfield, Texas

Placed an order to go last night for an Italian sub with "Meat. Bread and Cheese only" with no pickle. The person who took my order was polite as I emphasized 2 more times meat, bread and cheese only, and no pickle. Order looked correct on receipt when I picked up order. Went to my meeting and imagine my surprise when upon opening the sandwich to find a 4 inch long quarter of a pickle. Then look at sandwich and it had Italian Dressing on it. I called the store back and asked to speak to the manager whom refused to talk to me. The employee said that the manager wanted me to bring sandwich back and it would be fixed. No way I could leave meeting so I offered to bring a 1/2 of it back the next day and the store could give me a 6 inch sub that was correct. My offer was rejected. WON'T BE GONG BACK, IMO this was "adding insult to injury"! read more

Firehouse Subs - Fast Food Near Me - Mansfield, Texas

Ordered directly through firehousesubs.com on March 19th. What followed was the worst customer service experience I have ever had with any restaurant. The delivery driver took 45 minutes to pick up the food. After picking it up, they sat in the Firehouse parking lot for another 45 minutes. I could see them on the GPS tracker not moving. I messaged them repeatedly. No response. I called the store. The employee was dismissive and hung up on me. I called back 45 minutes later and asked for a refund. The manager refused, told me I "didn't order from Firehouse" and needed to take it up with Uber Eats. I ordered on YOUR website and paid YOU. That is either dishonest or incompetent. The driver only started moving after I messaged them that I had their GPS location and would be reporting them for theft. They showed up nearly two hours later, did not knock, did not ring the doorbell, and left an empty Firehouse Subs bag on my doorstep. Empty. The tamper seal was broken. The bag was flat. No food inside. The driver took their delivery photo from a distance so you could not tell the bag was empty. I received nothing for my money. The store refused to help, refused a refund, hung up on me, and corporate is now trying to argue the bag "appears full" in the photo. It does not. It is visibly flat, deflated, and the seal is clearly broken. This location does not care about its customers. Two phone calls, both dismissive. A manager who would rather lie about how their own ordering system works than issue a refund for stolen food. Avoid this store. If you must order Firehouse, do not use delivery from this location. read more

I ordered on the app. Came in and the order was ready and they were friendly. The restaurant is clean and the sandwich was so good. My go to is the turkey bacon ranch and it never disappoints. read more

Firehouse Subs - Fast Food Near Me - Mansfield, Texas

Solid quality tasty food. Amazing sides, very clean and friendly staff. I will be back!

I think they may need more training when taking in orders on the phone. As someone who orders food a lot, not afraid to admit it, I had to help whoever took my order on what to tell me, how much my order is, when it will be ready, etc. But also hearing the F word drop when taking my order was new to me. read more

I got the Italian with chipotle mayo! SOOOO GOOODDD, this is a solid sub spot and they have plenty of options. They had a soda machine with buttons, the ones that give you plenty of options, so hello cherry vanilla coke zero! The medium sub was filling enough for lunch with no chips. They were all wearing a mask, and a table was in front of the counter for social distancing. read more

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Store was clean, very clean. Coworker were so sweet when interacting with each other, everyone was professional, the service was fast and of course the food is great as well! read more

Very disappointed that they are out of gluten free bread again. They didn't seem that sorry about it. Also the salad I had to get had old lettuce in it read more

The sandwiches that I have tried all has been great. The prices are reasonable. I like ordering through the app because I don't have to deal with the people that work there. Do the service workers not know how to say thank you? I guess I am old fashion and have good manners. I say thank you no matter what but it seems to be nowadays the workers don't say thank you. read more

The turkey bacon ranch sandwich is by far my favorite. The have the soda machine where you can customize your drink options. Tonight I chose sprite with peach, strawberry, pomegranate, and lemon lime Minute Maid. read more

Very nice restaurant, it's actually brand new and I wanted to try it out. The servers were quick and precise with getting out the nicely cooked and hot food. Very polite, sanitized, and also quick. Come check out this brand new location. read more

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I want to thank the young man who made my order this weekend. It's a weird order and even though I always just repeat the last on line order, it's never interpreted the same - understandably. I order untoasted, uncut bread and turkey, extra turkey, separate. I just want bread and turkey, separated. I put it together myself during the week, a little at a time. This weekend I was given just a loaf of bread, uncut and untoasted. The turkey was in a separate, airtight plastic bowl. I wanted to take a picture and submit it with all future orders. Thank you, young man, for interpreting my bizarre order extremely literally. Thank you so much. read more

Food quality is consistant and tastes good. Store clean and inviting. Staff friendly. Good menu choices. Good value for price. read more

Generous portions of everything on your sub. They're really quick and always friendly. The place is always clean and nicely organized, you're not sitting too close together. read more

When you see a sign "WE ARE OPEN" turn around and run. Today I went and ordered a small bbq brisket sandwich. I actually received wheat bread with a taste of bbq. The brisket was more fat than meat. They were 4 staff members and 2 of them spent time laughing. The restroom looked like a outhouse and was filthy. Well if you want a sandwich with meat look elsewhere. read more

My husband and I had lunch there today. Although satisfied with the sandwiches they had two televisions on opposite sides of the room loudly blaring TWO different stations. Neither TV could be clearly understood due to the opposing sound across the room!!!! No one was watching tv and customers were quickly leaving. The environment was extremely uncomfortable and stressful with all of the noise!!!!! read more

Went here a few days ago ... I can usually eat the sandwich but this time I couldn't stand it ... bottom part of bread was soaking wet... Drain that lettuce next time please... read more

We love Firehouse & get the same thing every time. We don't go as much since we moved from Mansfield but today my steak & cheese tasted 'off'. Not sure how, maybe the peppers were cooked too long. Definitely the roll tasted a bit stale. Hoping the buyout hasn't affected their quality control. Also pickles weren't wrapped & not so fresh. All the employees were great as usual though. We'll give it another shot. read more

The subs here are so good. Employees are nice. I order online and they never get my order wrong. Prices are around the same a subway and subway sucks... go here. It's fresh . ALSO let me put you on something Get the steak and cheese. No peppers or mustard (unless you like them) add lettuce , tomato, oil and vinegar, last Jalapeños. It's amazing. Thank me later . read more

placed a pickup order. club sandwich had no bacon. My custom sandwhich had NOTHING on it that I ordered (Banana peppers, jalapeño, mustard, ranch) Called to rectify and only would do something if I brought the sandwhiches back. I mean really?! I'm eating my dry sandwhich I'm not getting back out when the baby is asleep. The lady was nice on the phone, but clearly they don't really care much about their mistake. didn't even get a "sorry". read more

I usually love eating here over jimmy johns, but today they got my order totally wrong. The cashier rang the order correct, but whoever made the sandwiches made mine wrong. I order a bacon ranch turkey sandwich that came without any bacon. To make it worse they put olives on it and I hate olives. My wife's sandwich was the only one that was suppose to get olives. I couldn't tell which sandwich was mine because they both had olives and neither had bacon. read more

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Where do I start. I ordered off urber eats and they kept pushing back my order saying it was still being prepared. When the food finally got here The bottom part of the bread was all soggy to the point I just threw it away because it wasn't bread anymore. Well I ordered two sandwiches and they were both the worst sandwich's I have ever had. If you are reading this don't waste your time or money here there is a Jersey mikes right down the road and let me tell you it never disappoints. read more

I really like the subs here but I noticed that depends the bad thing is sometimes seems that I only pay for the bread it doesn't have enough meat lol read more

If your reading this stop wasting your time, and just GET OVER HERE AND EAT!! We serve steamed, sliced daily, choice meats, toast our bread separately, AND offer FREE HOT SAUCES. We are eager to educate you on our product, and show you what great customer service looks like. You won't be disappointed. read more

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Seem like corporate has changed the way they do thing like not putting meat on your sandwich and employees don't care. Won't be going to firehouse anymore that's why I like the sub lots of meat. read more

This place has the best sandwiches that I know of from any fast food place. The New York Steamer is a top tier sandwich. David is the friendliest person I've encountered at a restaurant in a very long time. This place has fantastic food with an even better staff! read more

Their meatball sub is great and has a bit of a kick. It's the only thing I get from their. The atmosphere in the restaurant is good and colorful. read more

This location in Mansfield has really gone downhill. The past couple visits it has been staffed with only teenagers and it shows in the extremely poor cleanliness, slow service, lack of employee interaction with the guests, loud and inappropriate employee conversations and poor food presentation. Come on firehouse subs, you can do better then this..... hoping for improvement... read more

I love Firehouse Subs. And I loved this location when it first opened. Recently I placed an online order and when I arrived was abruptly told that it was just received and would take another 6-7 minutes. I watched others come in, order, and receive their food before my online order was fulfilled. My order was ready 20+ minutes after promised. Very disappointing. read more

I've been to Firehouse Subs before and genuinely have had great experiences in the past. The staff at this location did a fantastic job so this negative review is not towards them at all cause they were great. I believe however that something needs to be looked into possibly on the sanitation side of the food as today my wife, daughter and I all ate lunch at Firehouse Subs and we all became extremely ill afterwards. Now I don't know what it could be as we all ate different orders but I haven't felt stomach pain like I did today ever. My daughter was in so much pain from her stomach that she couldn't stand straight and had to be bent holding her stomach, the same type of pain was experienced by my wife and I. My pain was followed with vomiting and diarrhea, my wife had multiple trips to relieve herself and same as my daughter. My wife and I are still in pain and it's almost 11pm and we ate at 4pm and have been unable to eat or drink anything else. Like I said I don't even know what could have caused this as we all ate something different so the only thing that comes to mind is sanitation of the food in general. Please look into this as the pain I've experienced is something no one should experience. It may be a while before I give Firehouse Subs another shot. read more

went here yesterday for lunch to try it out for the first time. I got the Italian sub, the #4, it was very good and tasty, that sub didn't have a chance. I like that they come with a pickle. Would definately be a repeat customer. read more

I ordered an engineer sub and it was awful. There was a total of 4 tiny mushrooms, 3 slices of onion that tasted awful, and a mess of old lettuce. The sandwich was a complete mess and the staff seemed to be playing around behind the counter. I don't think I'll return, it really isn't worth it. read more

Great first time..manager was awesome! Def will come back for more! Couldn't have asked for better service!!! Thanks again!

I could not have been happier about this place opening! The only other location in Arlington I know of is in an awkward location, and is never very busy. This one is located on the border of Mansfield/Arlington and right next to a Chase bank! My first experience there was beyond amazing, the food I ordered was quickly delivered, and tasted amazing! Not only that, but I would rate their customer service as a perfect score! On top of that, they even got my son a high chair, then brought him a firemans hat. My favorite thing about this place is the custom drink machine; but I love the staff, the food, and even the set up. My family and I will return again, and again! read more

Went to Firehouse on the recommendation of my son-in-law, very glad I did! I am not much of a sandwich person but this place was good. Husband loved the hot sauce selection and his Smokehouse beef sandwich. I had the New York Steamer, having lived on the East Coast for a few years, I was prepared to be disappointed, I am very happy to report that I was wrong, it was very good and very authentic. The pickles were good, but generic chip selection and the young and inexperienced staff that was a little to busy flirting being the only downside. But that in no way deters from how good the sandwiches are read more

I placed an Uber Eats order form this location because the other one we usually order form (off Arbrook in Arlington) was having issues with their computer. I ordered a turkey, bacon, ranch sandwich with extra cheese and added on sauteed mushrooms. I also ordered a cup of chili. I have placed this same order on Uber Eats from the Arlington location multiple times and they got it right every time. THIS location decided to not put the mushrooms on my sandwich and instead they mixed them into my chili!!! (gross!) I was so shocked i honestly thought that whoever made my order was either high on drugs or just an absolute idiot. I ate the sandwich, but could not eat the chili like that. It was almost more mushrooms than chili. I called the store and a young girl answered. I asked to speak with a manager and she said she was the manager. I told her what happened and she told me that she was actually the one who made my order and she completely blamed the mistake on Uber Eats. She told me that the receipt printed like that and she made it just how the receipt said. Keep in mind that on Uber Eats when you add extras, it's under the sandwich. They don't even have an option to add extras to the chili aside from cheese. Also, keep in mind the other location in Arlington has made this order which was placed in the exact same manner on Uber Eats. The girl I was speaking to didn't even apologize for her mistake. She said she thought it was strange but made it how the receipt said and she blamed it on Uber Eats and even told me to be more specific when I order and add special instructions about where to put the mushrooms. I wasn't even really angry until I spoke with her. She was so rude, and so unprofessional. She didn't apologize or even acknowledge her mistake, and she acted like it wasn't even a big deal and was my problem not hers. That is NOT how you deal with an incorrect order, and I honestly question whether she really is the manager. read more

My wife and I took food to go yesterday. I have eaten a few times at the Arlington location and glad Firehouse is now in Mansfield. The meatball sub is my favorite sandwich around - just a perfect mix of cheese, sauce and meatball. Great flavor. read more

Pretty rigid for a "build your own" style. Even when you have the sets you should still be able to add onto the sandwich a danged pickle. I mean christs sake its not hard. read more

The 2 stars is for the food. We had to wait for the cashier to finish telling his coworkers a story about another female coworker, completely disregarding us. We seemed to be an inconvenience by interrupting their conversations. No greetings and no thank you besides allowing us to hear his story about his female coworker. No management present just a bunch of kids ignoring customers. read more